I got there right as they opened. The cinnamon buns looked good so I said "can I have these two buns right here". The associate went to the back table and got me two different buns. Mild fail for not getting me the ones I requested. I ended up with eight buns. I mention "I'm making boxes, one for my mom and one for my dad".
There's a wonderful looking chocolate cake with mascarpone and caramel in the middle and on top, very pretty. I say "I have guests for dinner, can I have 3 slices". This cake is wildly unequally cut. She starts to give me the slices that are about an inch wide, moving in that direction each guest will get very different servings. I ask if I can have different slices and she says "no, because then it won't look as nice sitting there". I question if the container she's about to put them in is tall enough. She assures me it is, and it's the biggest one they have. It's not. I say "I'll just carry it out without shutting it". As she tries to fannagle the last piece in the box and it's sliding and separating. She then goes to shut the box. I'm looking at the mess thinking how will I serve this?
Then I say, "pork is being served for dinner, what bread would you recommend"? She says "probably any but not the current, sunflower, flax", which shocks me because I imagine pork and currents as a wonderful match. Anyway, I buy 4 loaves and a breakfast foccia.
I'm not offered a receipt and in fact not told a total or presented the screen to see a total. Instead, the screen is slightly tilted to the side for me to reach around and scan my card. As the items are being packed, she puts the frosted cinnamon rolls on the bottom and goes to put 4 loaves of bread on top. Sweet mother of Pete, I say "would you mind packaging the bread separately so the cinnamon roll topping doesn't get smashed and stick to the box?" At this point, I'm a bit frustrated and I'm pretty sure they just want me to leave.
The foccia was salty, chuck full of herbs with tender bacon and whole egg cooked so that it's not dry or crumbly and probably soft enough to spread, surrounded by bread airy and soft, still having a good satisfying chew. When I reached out to some food loving friends the sentiment was, "always great items" but everyone had a situation where service was "dry, dismissive, aloof".
The wares were good, but I'm not thinking good enough to potentially have a repeat experience. read more