Sat. July 23, 2022, I have been a customer of Jenny's for over 10 years. During the time Jenny had the only location on Nasa.
1st problem I did not know the policy had changed to pay when ordering -my mistake. 2pm the cake was to be picked up. I arrived and the cake was not made. Jenny's sister, who now makes the cakes at the Nasa location, advised me the cake had to be paid for in advance. No one called me to say, "the order was cancelled!" There were two other adults helping at this location!
2nd problem- Jenny's sister, angrily said, she would make the cake, I waited.
She brought a white icing with purple writing- I did not like the way it looked. The purple color was a bit off and not a pretty cake. I hesitated and shared that I did not like the way the double layered cake looked. Even angrier, She took the cake in the back and re-icing the cake. When she brought out the cake a 2nd time, It was a very pretty cake.
3rd problem- when I took the cake to my party and I cut into the cake you could then see the thickness of the icing. I served it. The cake had so much icing, because the icing was double thick from covering up the purple. It was so sweet that it was not edible. Each person was scraping off the icing to eat the cake. A failure on double icing to cover up the original purple on the cake!!
4th problem- I called Monday morning to let Jenny's sister on Nasa who made the cake-know the problem. She was argumentative and denied there was a problem. She stated, "The recipe had not changed ." Yes, The cake was delicious but because it was double icing-it had to much frosting and was too sweet to eat! Which ruined the cake!! The problem fell on deaf ears and the lady was argumentative! She did not want to hear how I had an over icing cake!
I called the 2nd location to talk to Jenny in Friendswood. Jenny was also very rude and argumentative. Nothing was resolved and both ladies could not listen to my complaint-double icing a cake to make it so sweet that it was not edible.
Lesson learned! I should of walked out and picked up another cake elsewhere when it was not ready. Especially, after seeing the angry look on her face. After 10 years of ordering cakes I will no longer return to this establishment. Unfortunately, when an establishment grows and has another baker -not the original Jenny. It looses its customer friendliness! So sad! A longtime customer who has always loved their cakes is lost.
A cake that has too much icing is not
edible. People were taking off the icing with their fork! read more