If you want perfection and quality this is the place! Been a customer for 15 years! Many nail salons to choose from, but compare your nail services to Jenny next time and you won't go anywhere else! read more

my nails were lifting and i was able to easily pop everything single one of my nails off and I was told because I didn't come in and show they wouldn't give my money back . But they don't do refunds regardless if you come in or not they'll just redo them but I wanted a refund I spent 200 dollars and just wanted the money for my 60 dollar full set. Jenny was very unprofessional and was talking over me making it seem like i sabotaged my nails. she even knew who i was when I called and was able to tell me exactly how much I paid without me giving context on who I was when I called. further letting me know that she knew what she was saying was wrong because if you know that it wasn't a full day why can't I get my money back. won't be going back there ever again I gave them too many chances and I never left satisfied with my full sets EVER! read more

I visited 3 times. Had one acceptable experience. Had a mani pedi each time. The 3rd time was awful. The tech that did my pedicure insisted on bending my toes and feet in awkward positions that were painful. I paid extra for the hot stones and hot towel wrap. He just draped the towel over my legs and didn't bother wrapping each leg individually. He refused to exfoliate the dead skin on my heels saying it wasn't needed. I disagreed. There seemed to be a communication barrier due to language but thankfully the tech next to him intervened and explained that he should do it. The manicure was somewhat better but they used a chemical to remove the gel from the last visit that ruined my nails and the polish was bumpy. I won't go back. Disappointed because I thought the location was good for me. read more

She was nasty and rude cause she over booked and didn't have any other worker's to help and was so Unprofessional

Loved my nails, showed a photo of the design and it was completed satisfactory. However while I was there someone walked in and said they kept trying to call but no one answered. Owner or someone in charge said she didn't answer because they're booked today. I though, what if someone was calling for an appointment tomorrow or another day.. Cut to today, I broke a nail (natural) and started calling from noon to 5pm. No answer.. I wasn't looking for a same day appointment but either way I couldn't get in touch with anyone during a 4 hour window. They are good so that speaks to how busy they are. read more

Sadly I have to go. I wanted to love this salon and my respective nail tech because it's 5 walking minutes from home, the decor is simple, the polish colors are abundant and it is spacious. However after about 6-9 months of service here I will no longer be returning. I received manicure service regularly that I was pleased with. My polish lasted longer than my home manis so it was worth the rate. They are fairly thorough and sanitary. I'd like to see the nail brushes at the sink in barbicide and fresh coverings for each client on the tables. The floor stays clean, they disinfect the pedi bowls after each client and the garbage is always kept. My most recent service, three weeks ago, was for (intended) hard gel nails. I asked for this service explicitly when I called. I clearly stated that I meant hard gel not gel polish or shellac. I was assured by, I assume, Jenny (they don't have a receptionist) that the service was available. I arrived and my tech asked if I was getting the usual, I said "no, hard gel." She said "gel powder?" I said gel with tip not acrylic. She proceeded with a pink powder and purple solution which looked familiar but I played along because I didn't believe she would mislead me. It smelled like acrylic, I asked her about it and she said they all smell the same. So she continued to lie to me. Later I reviewed some online gel tutorials and none of them were powder and liquid applications. They all were gel solutions hardened with a UV light. I should I have spoken up when I suspected foul play in my seat but I trusted her. I shouldn't have. I was going to call and demand a free service for my inconvenience because I really like how close this place is to my home but it's not worth it if the tech is willing to lie to the client. No Thank you. read more

Came in and sat right down I showed her a picture and she completely blew me away with how well they looked at when she was done! Worth every penny to have excellent service! I'm pretty sure her name was sally! Great place will definitely be coming back! read more

Jenny Nails - Nail Salons Near Me - Lansing, Michigan

That's it. I finally decided that I will never be going back to Jenny Nails. I've been several times in the past and I often do not have a reservation. I stop in and ask about how long before they can fit me in. Sometimes they are honest and say 'not today', which is OK; sometimes they've said it will just be 10-15 minutes, but you might wait over an hour before they start you. Frustrating. I took my nieces there for a special treat when they were in town - two of the three had never had a professional pedicure, although they had had pedicures by their mother and a friend that does nails. One ended up being worked on by an older woman (later I was told it was Jenny's mother) who seemed to speak no English. She was so aggressive with the clippers and trimmer that two of my nieces toes were actually bleeding; one kept bleeding off and on the rest of the day! And 'Momma' acted angry with my niece that she was upset and teared up a bit! I never take the girls back there, but occasionally go there myself, when I can't get in at Angel's nails. Last month I went there and had a new person do just a manicure. The charge was $20 and I was feeling generous, so I tipped $10 more. When I got my credit card statement, I found that she had helped herself to an additional $10, for a total of $40 for a simple manicure! I tried to call Jenny Nails to complain, but the phone was turned off. I won't be going back. Ever. If Angel doesn't have an opening when I need one, I'll pick a place at random before going back to Jenny. Disgusted and discouraged. read more

I wouldn't go back here. They took us on time (appointment) and the experience (hot stone was good) but the cons outweighed the pros. First of all, my gel nails were a little blotchy. After they were done, it looked uneven. They also chipped five days later to the point where I had to remove all of the polish and repaint them myself... The pedicure was last and after they were done, they rushed us out immediately. My toes weren't dry yet and I accidentally hit my big toe on something and I had to repaint my toes. $55 later...my toes lasted for two hours (that's when I noticed them) and my manicure (gel) lasted five days. read more

Jenny Nails was recommended to me by so many random people (my boyfriend's friend's girlfriends, a client, a girl at a hair salon, etc) and I was eager to give them a try. I received beautiful nails during my first (and only) service, but I didn't get what I asked for. I somehow ended up with some sort of gel nail that was impossible to get off a month later. They were gorgeous initially and the girl who created them was talkative and moved quickly and flawlessly, but I can't say I enjoyed my actual nails being destroyed after the removal. I know some damage is typical with acrylics, but my nails were scary bad afterward. I have never had that problem at other nail salons. I had some extra time last week, was in the area, and decided to go back to have a simple pedicure and polish application, and the oddest thing happened. When I walked in I asked if there was any available time slot for a pedicure, and the girl said no, they were booked and I'd have to make an appointment for later that day or for the day after. I said "Great, can I make an appointment?" and she said... "You have to call to make an appointment. Here is our number." I just smiled politely, thanked her, and left. I couldn't help but think how weird it was that they didn't have an appointment book at the front desk for walk-ins, or people who are already there for an appointment and want to schedule another one - whatever. So then I thought I'd try calling, from the parking lot, to see if the phone was going to be picked up at the front desk to make an appointment, or if maybe it was the owner's personal number, who knew... I rang, and the very same girl who told me I have to call to make an appointment picked up the phone. I asked her if I could schedule an appointment, and she said "Yes! When do you want to come in?". Haha. So weird!! read more

Jenessa is a BEAST at what she does! I had my best ever experience at a nail salon here! Professionalism, technique, atmosphere, everything. Love love love! Even vlogged about my experience on my YouTube Channel! read more

I haven't had a Pedicure in awhile. Jason was Absolutely Great. Very professional, polite and gentle! He deserved a tip for sure.

I have been coming to Jenny Nails for almost ten years. They are clean, nice and do a great job. They are always busy so try to call ahead or make an appointment but they do try to accommodate walk-ins. Just don't try to walk-in on a Saturday. They also have child pedicure chairs with DVD players. I bring my daughter in every time with me and she loves it. It only costs $15 for the kid pedicures. read more

Called on Sunday for mani pedi and they say they don't take reservations but no one was waiting. I drive there and 20 minutes later there is a 1 hour wait (!). So I went to this other little place 1 block west on the same side of the street that was awesome!! I don't know why they aren't listed on here yet. Soooo nice. Never trying Jenny nails again. read more

.their excuse as to why the Polish fell my nails was because I oil on my and hands nails. Isn't that their job to prep the nails before polishing them there blaming me for oil hands 90$ wasted So I come in explain what went wrong they asked if I wanted them fixed I said oh you pay no because it's not my fault you did a crappy job and blame it on me read more

If I could give this place a 0 start I would. I had a terrible experience here, and had to pay full price. We got there, instantly got yelled at for "taking to much time" picking out a color- couldn't have been standing there looking for more than 2 minutes. Went to the pedicure seats, water in my seat was scalding hot, water in my friends seat was freezing cold. She had been getting massaged for nearly 10 minutes before anyone came to see me. Woman sat down and first thing- cut a huge chunk of my skin off first snip. Bleeding, all while she was laughing........which was strange. So she then continues to change the hygienic liner (which made me nervous because I now have an open wound). I don't get any massaging. She puts green clay on my legs and then puts HOOOOOOOT towels on my legs and feet, felt like she was actually burning my legs. When they were taken off my legs and feet were the shade of a tomato and swollen. She then changes the water- no joke the water in the foot bath had to of been 120 degrees. Burnt the hell out of my feet- AGAIN. They then go to start painting out toes. My friends toes didn't get painted well- looked like they were done week/ two weeks + ago aka they didn't push back cuticles and didn't cover the whole nail. Mine the gel polish was globed on so thick it had to of been a quarter inch thick and was all wavy and crazy looking. When we were going to leave we asked that they took the gel polish off because that's not something we can do at home and both of us were super unhappy with the way it looked. They argued with us, didn't want to take it off and if they did they wanted to redo them. We didn't have time as we had already been there for almost an hour and just wanted to leave. They took it off- not well I might add. The girl who took mine off got my nail so short the skin was all red and irritated. This was Monday that we went and today is Friday and my toes are all still super sensitive. They then were going to charge us full price $60 each for the package we picked but we were like "we aren't even leaving with our toe nails painted" so after going back and forth they took the charge off for the gel polish so it took the price down to $50 each. So we paid $50 EACH to get cut, burnt, (I didn't get any sort of massage, or hot stones), and no upkeep done to our nails. My friend was going to Vegas on Wednesday- she had to go get her nails done elsewhere, and I'm 39 weeks pregnant and wont be spending the money to get this done again- literally just wanted a relaxing foot massage because I'm on my feet all day and I'm still working and thought it would be a mood booster. It was not. Save your money. Really wishing I was a more confrontational person because I'm super upset that either of us had to pay for this. read more

A truly one star experience. Worst place I have been to in Lansing. The pedicure was below average, barely exfoliated my feet, the lotion used was from bath and body works and smelled obnoxiously strong. The bathroom is scary, the light barely works and there were storage boxes everywhere. The gel manicure was the worst part. I had to soak my entire hand in acetone for 15 minutes to get my existing gel off, leaving my fingers and nails dried out. Then the polish wasn't even peeled off so the gentlemen used the air grinder to grind off all the polish and what feels like my entire nail. Then once the gel was applied it ended up wavy, uneven, streaky, up on my cuticles, my hands are stained from the brush where he kept wiping away the edges and there is polish all over my hands. Save yourself and don't go here, it was truly AWFUL!!!! read more

Jenny Nails - The results. - Nail Salons Near Me - Lansing, Michigan

This place doesn't deserve any stars. The online price for a manicure is $12.00, so I thought I'd give them a try. When it came time to pay, the amount was $15.00. When I questioned tha difference, I was told that polish is $3.00 extra!!!! I've been to many nail salons and have NEVER had to pay extra for polish! In addition, they do not sterilize the equipment...disgusting . Do,yourself a favor and don't go here. read more

I have been going to Jenny Nails for years. I over pay the high priced rate so that if a nail breaks or I need to get in quick I will be accommodated. I broke a nail on Monday. Paid $10 to get it fixed. Then 5 days later it broke again. I called yesterday ahead of time to see if I could get it fixed. I was told 1:30 on the phone. After I waited for an hour I was told I would have to come back tomorrow but no time frame. I am now looking for another place to go. You also have to be picky who you go to. I have never had a nail break with Jenny, but it is very difficult to see her even with an appointment it takes about 3 weeks. read more

I used to go to other salons in the area but was referred to Jenny Nails by a friend who had gone there for years, I now refuse to go anywhere else because Jenny Nails not only offers custom nail designs but they also use higher quality product, I used to fill my nails every 2 to 3 weeks else where now I only go every 5-6 weeks, the nails stay looking good longer. I love that the salon keeps up to date with new trends and techniques and I can get customized nails whether its Aquarium nails encapsulated flowers. I have been a client of Nina's for years and occasionally have had my nails done by Cindy, pedicures from various of the staff and even eyebrow waxing by Nina or Jenny. I have always been more than happy with the service. I get a lot of compliments on my nails because people always notice how awesome they look esp with the gemstones and elaborate designs. They are the only Salon that does what they do and as a result are always busy. You pay for what you get and I think if someone wants something cheap and doesnt care about quality they shouldn't go here. A lot of the clientele has been going there for years and the salon is very busy so I would always recommend booking appointments even for pedicures. it is a popular Salon so the more experienced techs who can do elaborate design work probably wont be available for walkins. read more

Today I went to get a pedicure with my friends. There were 3 of us. They told us it would be a few minutes wait. I waited in the pedicure chair for an hour before I decided to leave without a pedicure. During my hour wait I was lot updated or told when someone would help me. My friends had already started their pedicures. I finally decided that I didn't want to make my friends wait after they finished, so I wasn't going to have a pedicure. Right after I stood up they sat someone else down and started their pedicure right away. When I questioned the technician about why she was helping her she said the woman had an appointment. That's ok. She made an appointment. If I had been told that I needed an appointment I would not have staid. I decided to talk with the owner. When I went to the owner, Jenny, I said that I would like to talk to her when she had time. Instead of being able to tell her privately that I was disappointed with the service. She asked me in front of a a full waiting room. I told her my grievances and she told me it was that it was my fault. I should have known that they were busy. I replied that I trusted her when she said it would be a few minutes. Then Jenny started yelling at me that next time I needed to make appointment. I told her that I their would not be a next time. read more

Worst customer service I have ever had at a nail salon. My daughter and I went in on a Saturday, as we were in town for a wedding and were told to pick out our colors. When we saw how busy they were we started to walk out but were told it would only be a couple minutes. One hour and 20 minutes later we were done. My daughter's pedi was started 25 minutes after mine and when the guy finished with her, her toes looked like they had been painted by a 2 year old! Awful, just plain awful experience. There was so much yelling back and back in Korean (?) it was ridiculous. There are too many other nail salons to settle for this one. It wasn't very clean and I didn't feel the instruments had even been sterilized. I would give zero stars if I could. Yuck...keep driving! read more

My nails are asymmetrical, thick, and lumpy. Very poor job. My friend's nails are completely crooked. Clearly just not very good at what they do, only come if you're okay with a sub par manicure. read more

If I could rate this 0 stars I would this nail salon is so rude they say they only do walk ins on the phone and I've been waiting here for over an hour and there not even busy I don't know how they been awarded best nail salon because in my option it's the worst all the nail people looked high asf so unprofessional I will never come back ever fucking again lady cut my nails way to short didn't even ask my length and said square nails were ugly and wouldn't do them who is she to tell me that period read more

Aahhhhhhh, best pedicure ever! The leg message, hot rocks and warm towel was so relaxing I feel like a wet noodle... very clean and kind. I drive 10 miles to come here when I had 3 salons within 2 miles of my home. They have always been kind and I've never had to wait more then 10 minutes. read more

I stumbled upon this place and I'm glad I did. Great hot stone massage. Beautiful pedicure work awesome nail art! Clean as these places get. Busy. Super cute kiddo pedi chair. read more

Wonderful staff very friendly and nice!! My nails turned out exactly how I wanted definitely going back

Walk in for shellac polish removal and reapply. Got me right in on a Saturday afternoon and had great service. They have the best selection I have seen for shellac/gel color choices and were reasonably priced. Found my new nail Salon for sure! read more

I have been going to this salon for a long time.. The stylists are awesome very creative and highly accommodating. They are truly professionals. I have a standing appointment, every two weeks. I think they are the Best!!!!! read more

Why is it so hard to get a good pedi in Lansing ? I paid for a deluxe pedi for the massage. That was a mistake. In total the massage was 3 minutes on each leg and he didn't bother to massage my feet. Waste of money and time. read more

They are too busy to do a good job. I made an appointment for a Monday morning at 11:00am to get a full set of gel nails. I arrived shortly before 11, let them know I was there and took a seat in the waiting area, five minutes after my apt time I was called back to a station where no one was setting. I waited another 15 minutes (so 20 minutes after my apt time) for my nail tech to show up. While I was explaining what I wanted another woman walked in the door that he apparently knew, he then patted my hand and pointed to another empty station and told me to sit there. He waved the woman over who had just walked in the door, she sat down and he started doing her nails. So I sat at another station for ten more minutes, before deciding to just leave because I felt like no one wanted to help me. I went outside to my car and started texting my husband about the disappointing and humiliating experience I just had--see like most women I went to get my nails done because I thought a little pampering would make me feel less depressed. Anyways Nina comes running out of Jenny's nail and over to my car, I rolled down the window and she apologized profusely for the way I was treated and said that it should have been explained to me that the person I was scheduled with was on a break...looking back I should have questioned why I was scheduled at a time someone was on break, but Nina was super sweet so I went back in Jenny's nails....This was a HUGE mistake. I sat down at the same station, but there was actually a person there, Tony. I told him what I wanted and told him that I have very thin nails so if he uses the Dremel he would have to be very careful. He wasn't at all!!! Six of my ten fingers have lines on them where you can see the blood in my finger nails. He also burned or scrapped seven of cuticles with the Dremel so these gross scabs developed. He also thought it was appropriate to complain to me about his coworkers....ummmm we all hate our jobs, but you shouldn't complain to customers about it!!! I was also disappointed with how my nails looked some edges were really thick and gel was left under my nails that I had to pick out myself. Also the the majority of the time he was doing my nails he was hurting me and then my nails were super sore for a few days afterwards. Today I went to another salon to get my nails filled and I was very apprehensive because of this experience, but the place I went today was 100% better! she was super gentle and my nails look amazing!!!! Which made me realize even more what a terrible all around experience I had at Jenny's nails. I will not be returning there ever!!!! read more

I have been there a total of 4 times. First time had to wait a half hour past appointment. Needed up getting my nails done by a lady wasnt impressed. My grandma got me to go with her and Ashley did my nails. I loved them. The next time Waite in a chair with my feet soaking for a 1 hour... wasnt impressed. But the last time I called and got a appointment by ashely I was told she had a cancellation and she could get me in. So I drove 25 minutes to get there and be told by jenny the book was messed up and id have to wait 3 hours. She was very rude about it didnt apologized for the inconvenience or anything I have not been back yet. I was so disgusting with how I was talked to for a mistake they made. I work in customer service myself. When someone makes a mistake you apologize and try to fix the matter. Not talk like that to the customer and let them leave angry. read more

The WORST service. If I could give zero stars I would. If you want to pay over a $100 for a natural nail mani/pedi and have it peel off a day later then come here; otherwise, please look elsewhere. I was so excited to get the holographic mani/pedi and after 1 day my nails were peeling badly. Ok, things happen. Jenny had an explanation and "fixes" the problem by filing down some of the bad areas and reapplying polish on top of the old polish. 2 days later my polish peels even worse. I go back in to the salon again and she wants to "fix" the peeling nails again (the same way). I ask for them to be redone. She refuses and claims that it's my nails that are the issue and not her sh**ty nail work. I explain that I have had this done before at another salon with no issues so it's not my nails. She proceeds to tell me to go to the other salon as they must do something different. Really? I paid $113 dollars for shellac mani/pedi (my natural nails...no gels or acrylics) only to have them peel within 2 days. I have been going to this salon for many months so I'm not a stranger to the salon and I tip well (so I don't understand the horrid customer service). I expected that after many months of customer loyalty (including bringing new customers) that I would be treated with respect. I thought she would want to fix the problem and try to make me a happy/satisfied customer. Bad assumption on my part! And the nightmare continues. I asked to have what was left of the polish removed. They used an electric drill file to remove polish (instead of soaking and scraping it off like usual). Now my nail beds are filed so thin they are burning and my cuticles are ripped off and bleeding from the drill. Sometimes the nails were good and other times they were less than good but I loved going close to home. Sadly, Jenny does NOT value customer service. I really wanted to make this my new salon as they have tons of colors and most of the techs are nice. Unfortunately, I spent 3 days there in 1 week; I spent over $100 and left with severely damaged nails and cuticles. BEWARE! read more

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I only came to jennys nail because it was sunday and the only nail place open for a simple mani-pedi. Horrible customer service they barely speak english, I did not notice any certification anywhere in the place, also while sitting waiting for my nails to dry and watching many other women come in for pedicures not once did I notice anyone washing out any of the used seats. Normally everywhere else I have been to immediately washes out the seat. Among the piss poor pedicure they did my manicure first, no lotion, no hand massage and I had to ask for them to trim certain areas they had missed I Will NEVER GO TO JENNYS NAILS AGAIN AND WILL WARN OTHERS TO STEER CLEAR, total waste of my time and money. read more

Bad. Had appt, was seated w feet soaking for 30 minutes, walked out, nobody noticed or cared.

I was in town for the weekend and the gal at the coffee shop recommended Jenny Nails, saying her mother has gone there for years. I was pleased. The young man who did my manicure was gentle and competent. He was the first manicurist who has not caused me to bleed when trimming my cuticles. They have many nail colors to choose from; the pedicure chairs have glass foot bowls; they have a kiddie manicure chair; and the salon is large and well ventilated. Manicure stations are newer looking with no broken down equipment. read more

I came here on a Sunday 4/6/14 for a mani-pedi and had to wait 35 minutes even though I had an appointment. The girl who did my nails rushed through it so fast she nicked my cuticles with the dremel and now there red, puffy, and sore. I was then made to wait and additional 40 minutes soaking my feet in a cold bowl of water. The lady who did my pedi rushed through that too giving me a basic polish that's it. Felt like we were more like cattle being moved down a production line than paying customers. Do your self a favor, save your money, and go somewhere else! read more

Just rude no concept of telling people time. All she is says is soon... Wth does that mean? Waited for an 40mins for simple gel nail polish change. Never will return no to mention I paid $20 just for color change when a fill cost 25$. Why wouldnt they say that smfh again I won't return Jenny is rude. read more

I've struggled finding a nail salon in this area that produces results up to my standards, and a coworker recommended Jenny Nails so I figured I would give it a try. I scheduled an appointment for a regular pedicure and a manicure with gel polish. The best part of the experience was the massage chair and hot stone massage that came with the pedicure. The rest of my experience was mediocre at best. The same man did my pedicure and manicure. He did not use a base coat for my toe nail polish and it is already chipping after one week. He started the manicure process while I was sitting in the pedicure chair. The tool he was using to trim my cuticles was broken but he insisted on using it anyways. I left the salon with peeling cuticles and skin around my nail because he could not properly trim with the tool. He did not ask what shape I wanted my nails (they were already in a subtle square shape, which I prefer). He filed one hand the shape they were and the other hand into an awkward oval shape. I pointed out that they didn't match and asked that he square them all, which left my nails super short. When I moved to his nail station after washing my hands, he did not file my nails. My nails are prone to peeling, which any nail person should know leads to peeling polish, so I asked that he buff them down. He did one nail, and when I asked him to do the rest, he said "it's okay." I said nothing else throughout the visit. I left with bubbles in the polish, the polish was painted over my cuticles, and my nails were uneven and bumpy at the tips because he did not file them. I went home and fixed them myself the best I could, which I should not have to do after paying $55 for my services. Gel polish usually lasts two weeks on my nails without chipping or peeling, and this polish was peeling and chipping after about 5 days. I will not be returning to Jenny Nails. read more

Janessa is the only reason I go and continue to go she is nice polite and professional. Doesn't rush and is more concerned with quality then number of customers. I give the 5to Janessa everyone else is rude and feel as if they are doing you a favor instead of being paid for a service read more