I feel so sorry for anyone who has to come here. I hope they can go somewhere else better. TRUST…read moreTHE REVIEWS. I went here for many years on and off and although I'm fine with dr. Bhakari, I disliked most of all the front desk staff over the many years. (I stopped around 2023 or so and started going to Modern Animal) anyway Colma animal hospital were super unresponsive with emails, answer whenever they feel like it. Luckily they did transfer some paperwork to Modern Animal for me. I think the only good person was an older lady who worked there. I'm not sure if she works there now but she seems to take her job seriously (as she should, animals' lives are on the line) This is the reason I stopped going to them, the poor communication when I really needed them. They would either not answer their calls or not answer emails. It could also be the vets' fault too and maybe they don't return phone calls either or deliver important news. With all the negative reviews about the front desk, you would think the vets would do something about it. I've had problems with them for yearsssss and now I'm glad I left and never looked back.

I have been taking my dog, Savannah, to Colma Animal Hospital for the past few years, and they have…read morealways been great with her. That is why what happened with my cat was so shocking and devastating, and why I feel the need to share my experience. My cat had stopped eating for two days, so my mom brought him in Monday morning. He is an extremely difficult cat to handle, so I completely understood that he needed to be sedated in order to examine him, give him fluids, draw blood, and take X-rays. My mom picked him up later that afternoon, and the bill was approximately $1,300. I want to be clear: the money is not the issue. I would have paid whatever was necessary to help him. What I cannot accept is the lack of communication that followed while my cat was rapidly declining. Despite bringing him in Monday morning, I did not receive his blood results until late Tuesday, after repeatedly calling trying to get answers, with no call backs h til my fourth call Tuesday afternoon.. His kidney values were extremely abnormal, and he continued to get worse. they suggested IV at home but they wanted to wait they got the x-ray results to give me a final decision on what I need to do. I sent his bloodwork to two vet techs I personally know, and both questioned why, with kidney values like his, he had not been hospitalized and kept on IV fluids for atleast 24 hours.. Wednesday came and went while my cat continued to decline, and I was still waiting for answers regarding his X-rays. I did not receive the X-ray results until Thursday -- the same day I had to put my cat down. Even then, the X-ray report was simply emailed to me. No veterinarian called to explain what the results showed, what the medical terminology meant, what they meant for his prognosis, or what options we had. I was sent a veterinary report (via email, 15 pages long) that I did not know how to interpret while dealing with the fact that my cat was dying. By Thursday, his quality of life had deteriorated so badly that I had to make the heartbreaking decision to let him go. What is especially painful is that I had to put my cat down without ever receiving a phone call from Colma Animal Hospital explaining his X-ray results or having a conversation with me about what those results meant for him. And to this day, I STILL have not received a single phone call from them. I understand that veterinarians cannot save every animal, and I am not claiming that different treatment would have guaranteed that my cat survived. What I cannot understand is how an animal can come in this sick, have severely abnormal bloodwork, undergo bloodwork and X-rays, and then have his owner repeatedly chasing the hospital for results and answers while he continues to deteriorate. After spending approximately $1,300, I wasn't expecting special treatment. I was expecting communication about my critically ill cat. Instead, I had to make one of the most painful decisions of my life while still waiting for this hospital to communicate with me. I trusted Colma Animal Hospital because of how well they had treated Savannah over the years. That makes this experience even more heartbreaking and disappointing. My cat deserved better communication and follow-up, and so did I. After this experience, I will never bring another one of my animals here again.

I can't thank Dr. Grewal and his staff enough for the care that my little Buddy received. Even when…read moreit was time to let him rest, they were so compassionate as we worked all the arrangements out. My family were able to say goodbye to our furry companion of 14 years here and while it was sad, we were comforted by how gentle Dr. Grewal was with Buddy in his final moments. We will continue to bring our other little one here as they are always so good with him as well.

We've been taking our darling girl, Duck to Dr. Grewal ever since she was a puppy! He did her spay,…read moreher physicals, and everything in between. Today, we noticed a bald spot on our girl and called the office to get an appointment. They were able to see her the same day! Dr. Grewal took his time with Duck to examine her skin and was able to diagnose her. He also took extra time giving her some love and attention! Cannot recommend Dr. Grewal and his staff enough. They're wonderful people!

I had to reach out and give a very positive review for Dr. Cruz. After my dog broke her leg and…read morerequired surgery, I was given a list of affordable veterinary resources. Unfortunately, my experience at the surgery center in Los Angeles was all-around awful, and I deeply regret it. Recently, I was calling around this low-cost list, inquiring about dental cleanings for my fur babies. I called a number listed as a affordable veterinary referral service . A nice gentleman answered. He began educating me on dental care for dogs, and his knowledge was impressive. After our conversation, I texted him asking if he had any resources for orthopedic specialists, as I thought my dog might need revision surgery. He asked to see her X-rays and provided a consultation on them. Curious about his familiarity with canine bones and X-rays, I asked how he knew so much. He revealed that he is actually a DVM with experience in fracture repairs. I had no idea I was speaking to a veterinarian with orthopedic experience! I was truly impressed by his thoughtfulness, care, generosity with his time, and trustworthiness. I've shared Dr. Cruz's contact information with several individuals in crisis with their fur babies. Dr. Cruz is a truly kind and caring individual , and I have no doubt he is an amazing veterinarian and surgeon. Thank you, Dr. Cruz, for your incredible help in my baby's recovery ‍

DR.CRUZ Is kind caring and passionate Veterinarian !!! My cat was suffering in pain with a Hematoma…read morein his right ear and needed immediate surgery!!! I was fortunate to find him !!! He texted me back right away and had me come in and got to work on Taz surgery!! Such a RELIF to see my poor cat get the procedure done !!! I was so happy to hear him say don't worry ur cats gonna get the surgery and be fine !!! GREAT DR HIGHLY RECOMMEND! Taz ear is healed now with no issues !!!Also made it convenient to put in disposable Stiches so I dident have to come back in !!! HE ALSO TEXTS BACK FAST !!! Made it personal!!! 5 stars

So they cancelled my appointment without me knowing and changed it as well. I talked to two women…read morein the phone who where very nice and caring. I give them 5/5 but I had some worries about sending my precious lil husky there for cleaning under anesthesia that were not assuaged. One was they admitted the pricing online was wrong, not true pricing and refused to even give me a ballpark estimate (my dog is 3 I just wanted to reset the tartar buildup nothing else) but I was stonewalled and told they have to see my dog first. I can understand that but most other places gave me a range estimate some places gave me the exact amount for what I asked for. The thing that threw me off was I was told two different things. It seems like the point of the first visit was really to try to sell me their insurance/coverage package, which I was not interested in as I have heard all about it. I decided to do some deep research and even people who worked there had horror stories about what happened to their pets. I decided it was not worth it to risk it with my dog. I chose another place, Universal Pet Hospital. It was much further away but they did it all for $850 and my dogs teeth look perfect. I am so glad I didn't risk it because I found out my dog woke up half way through the cleaning and had a full on husky meltdown. They handled it and while his recovery was a bit rough he was 100% the next day. My personal advice is if your pet is your companion don't take the risk to save some money. The only reason I give two stars is because the two women I talked to were so nice and helpful, they were great although I get the sense this place is more about selling people packages and stuff than just straight up medical care. So do beware of that.

To whom it concerns, I've been with banfield for years…read morefrom another previous dog. But with my current dog, I've been doing ultrasounds with Banfield every 6 months. The most recent was 2 weeks ago. I've been waiting 2 weeks to hear back from the doctor about his results as it looks concerning from the previous ultrasound. They gave recommendations, but I can't even move forward because my insurance needs estimations on all the costs so I can get it pre authorized. I went in last Thursday to let the front desk know what I need, they said they called me twice. They didn't. They called once when I was in my evening class, I called back not even 10 seconds later 'We are closed' they said. Now it's been a few days since I came in and they let me know I will get a call back, and they will send me the estimated costs from the recommendations of the doctor. Still nothing. I am so frustrated. I love my dog as if he's my son, I WANT to get the services recommended done so I can prevent his condition from getting worse. Does anyone have any other recommendations on another pet hospital where they actually care about the pets being seen? Everytime I call, I'm put on hold immediately. Sorry, but I also have work and evening school, I can't stay on the phone for who knows how long. Get back to me with something helpful to fix this situation. I've already emailed BanfieldCare@banfield.com.

The service went really well. I took my cat that I recently adopted for its first checkup and…read morevaccinations and I also voiced out my concerns regarding him. The specialists were very accommodating and tested out what I was thinking to the fullest and gave me an invoice of options for my next visit. Very satisfied!

Daly City Pet Hospital at Skyline is the best veterinary hospital I've ever been to! The staff are…read morevery attentive, punctual, compassionate, and provide excellent customer service. The doctors and veterinary technicians are some of the sweetest and most amazing people. They truly care about their patients and their families. I 100% recommend Daly City Pet Hospital at Skyline. I'm very grateful for the wonderful care they provide and would highly recommend them to anyone looking for a caring, compassionate, and professional veterinary team!

Just another reminder of how grateful we are for this incredible team. They continue to go above…read moreand beyond for our pets and our family, and we simply can't thank them enough. Everyone here is amazing, especially those who have gone the extra mile for us time and time again. We're so lucky to have such a compassionate, dedicated team caring for our fur(less) babies.

I had always thought the vet techs at Allcare Veterinary genuinely cared about the well-being of…read moreour pets so that's why I switched to them about two years ago. My dog recently went in for the removal of a mass on his eye lid and Dr. Grossbard said it will be taken care of with no problem. After the procedure, the cone has been kept on except when my dog is being fed, given water or taken outside and I watched him like a hawk to ensure that he didn't scratch his stitches once. After the removal of his cone, I noticed a whitish tint in his eye so he was brought in for a checkup. The doctor said it could've been a complication due to the stitches, the stitches might've been rubbing his cornea and made an ulcer. I'm pretty upset because lately my dog has been acting very antisocial after his procedure. He still happily greets our guests, but after a few minutes, it's like he realizes his discomfort and goes off somewhere secluded. It just saddens me to know that he is in pain even though I agreed to have the procedure done to remove his discomfort in the first place. I have a follow-up soon and I really hope that the damage to his eye isn't permanent and that Allcare Veterinary Hospital will do what they can to get him back to his happy self soon with minimal pain. The vet tech there is always super friendly and my dog loves her, but the receptionist needs an attitude adjustments. I believe her name is Sondra and she seems to not have a care in the world. I would be standing there for ten minutes or more and there's absolutely no acknowledgement or update until I say something. When I ask to be provided with certain documents, I usually don't get it till days later and most of the time it's after I reached out again for the update.

We recently had to put our fur baby down to rest and it was the hardest and most heart breaking…read moreexperience. Everyone from the staff to the veterinarian doctor were so sympathetic to our experience and comforted us in this difficult time. Genuinely felt like they cared and offered us grace and time we needed to say goodbye without feeling rushed or hurried. We came back 1 1/2 weeks later to pick up our fur baby Mocha's ashes and I wasn't sure what to expect. It was done so classy and thought out. The cedar box with her name wrapped in a very elegant velvet bag, a ceramic paw print, they captured her nose print as well for us, and lastly a certificate of her passing. To all the staff, thank you for support, caring gestures, and giving me and my family the best experience we could have asked for during this difficult time

I brought my German Shepherd here last year after switching from Claremont Vet Hospital to avoid…read morethe commute to Oakland. Scheduling was easy, the staff was friendly, and overall we had a positive experience, aside from about $500 in recommended services that I declined. My dog was originally seen for an anal gland expression and two vaccinations. She has anxiety and knocked over a staff member during the first visit, so the clinic recommended Trazodone and Acepromazine for future appointments. I followed their advice, and our next visits went smoothly. A year later, I called to schedule another appointment and was surprised to be told they no longer wanted to see my dog. I wasn't given an explanation, but when I requested her records, I saw she had been labeled as aggressive. This had never been an issue at Claremont Vet Hospital. The lack of transparency was disappointing, especially since my dog was due for routine vaccinations. Based on my experience, I wouldn't recommend this clinic for owners of large, anxious dogs that require extra handling, even when medicated.

This hospital was amazing. Not only were Alondra and Sophia in reception friendly understanding…read moreand courteous our emergency needs were taken care of right away. The staff was quick to respond and took care of my little guy. He's all better and we will continue to come here for all our doggie needs.

Very frustrating experience, especially for something as time-sensitive as international pet…read moretravel. First, I was initially quoted a little over $500 for the rabies titer test, but when I went to pay, the price suddenly became almost $900. I was told they had quoted me the wrong test and that the international export version was more expensive. I accepted the charge because I had already come in and needed the test. Second, after confirming twice with two different people that I would and could pick up my cat's titer results on September 1, they could not find the original report when I came in. Later, I was repeatedly called and asked whether I had sent a friend to pick it up, even though I clearly said no. The repeated "Are you sure?" questioning was extremely uncomfortable and felt like I was being accused without any evidence. Finally, communication regarding the international health certificate was very poor. I had to repeatedly call and follow up myself before I finally got an answer from the manager, despite my flight being only days away. Thankfully, I eventually received the documents and was able to travel, but the entire process was unnecessarily stressful. I would not use this hospital again for international pet travel.

My cat was feeling unwell and luckily the team was able to squeeze her in for the same day after a…read morecancellation. The doctor was great and gave very good advice and led us down the right path. Given the location and services I'd recommended highly! It does feel like it's a bit pricier but worth it!

I wanted to share this with other pet parents: Dr. Nguyen's recommendation with a pulpitis…read morediagnosis was immediate extraction of my dog's tooth. I ended up pursuing xrays for my dog at another facility and the vet confirmed the tooth is not infected and does not warrant removal at this time. I also mentioned to Dr. Nguyen that my dog had an intermittent chronic hop/limp that my previous vet diagnosed as patellar luxation. Dr. Nguyen was confident it wasn't patellar luxation and recommended hind limb xrays to figure out what was really wrong. I got that imaging done as well at my other vet, just to confirm she does indeed have bilateral patellar luxation. I would seriously pause to consider this series of misdiagnoses and the extreme and costly procedures that were recommended (which now have been confirmed as unnecessary), when deciding if you want your pets seen here.

Unpredictable. Unprofessional. 9.5 hrs for a pre-scheduled appointment…read more 2 Cat appointments. 7:15 AM. One for Teeth cleaning and the other is a routine check up with some vaccines due. Dropped them off at 7:15, told to come back around 2-3 PM. Got to the Philz in that complex around 2:15PM waiting for the call that they were ready for pick up. 3:45 PM. Nothing - so I call to check in. I get routed to the vet - first cat was "last to get their cleaning....because of anesthesia earliest pick up is 5:15PM". Im told they have a slight ear infection, but they'll give some ear drops and everything else looks good. I ask about the second cat , they reply "oh haven't gotten to them yet". Okay ....whats been going on the last 8.5 hours? I wait til 5:15PM. Front desk people are always very nice. They tell me they're not ready for pick up - at this point I'm not surprised. Vet comes out and goes over the second cat with me. I ask a follow up question about the first cat, Vet says they need to go to the back to get the file and look at it. Follow up question answered. Vet tech goes over instructions with me and says I'm ready to go, they'll bring the cats out now. I ask about the vaccines for the second cat and the ear drops for the first cat. Vet tech says they'll give the vaccines now and ask about the ear drops. Finally out the door by 5:45 PM. Total time - 9.5 hours. Questions: If I didn't call to check in, when would they have called and why didn't I get a heads up that there was a delay. If I didn't ask about the vaccines would they have been marked on the chart but not actually given? If I hadn't asked for the ear drops would they have remembered and given them to me or would I have gotten a call to come back for them the next day? Lastly, what's the point of a 7:15 AM appointment time if 45min after the estimated pick up time, one of the cats hasn't been seen yet? This feels like an infrastructural issue. I don't necessarily blame the Vet (maybe emergencies came in or they fell behind or they're understaffed) and I definitely don't blame the vet techs or front desk. But it feels like there is no communication between care team and the pet owners/members. No communication between care team members. And it feels like they are scrambling, understaffed or both. Unfortunately the lasting feeling is incompetence and that makes me feel something can easily be missed or misdiagnosed. It feels unsafe ...and these are not the lasting feelings I want in healthcare :/

Originally was receiving services from the Gellert location because of their awful customer service…read moreI decided to take my business to the Colma location. My pup was not feeling well and I was able to get an appointment in a timely manner. The front desk staff is very attentive and professional. MOO was seeing by Dr Pujianto who communicated with us every step of the way in his treatment.In a matter of hours after his visit my pup was feeling better. Very thankful for the patience and professionalism. Very happy with their service. Thanks!