I had to let my beloved dog Toby go on my birthday, he was with me for 16 years. He was so happy, sweet and handsome. It was the hardest and saddest decision I had ever made, I miss him so much. I called Dr. Liu and she came over to my place a day later, she was kind, gentle with my Toby, she explains everything in detail as to what to expect afterwards. Thank you so much Dr. Liu read more

We recently had to say goodbye to our beloved dog, Coco-Lee, and Dr. Liu came to our home to help us through this incredibly difficult moment. From the moment she arrived, her kindness, patience, and gentle presence brought comfort and peace to our family. She explained every step with such compassion and was so respectful not to rush us in our goodbyes. Dr. Liu very caringly placed our 15+ year old, tiny 8 lb little Coco in a beautiful basket with a warm, comfy blanket -- she looked so peaceful . What truly stood out was Dr. Liu's care afterward: she followed up the next day, the following week, and even over a month later, checking in on us and offering pet grief counseling resources. That level of compassion is above and beyond. Yelp needs a rating higher than 5 stars -- I would give Dr. Liu 10 stars if I could. I highly recommend her to anyone facing the heartbreaking decision of saying goodbye to a beloved pet. Although it was one of the hardest days of our lives, Dr. Liu's empathy, respect, and professionalism turned it into a tender, dignified farewell. I will always be deeply grateful for the compassion she showed both to Coco-Lee and to our family. read more

Caring Heart Veterinary Services - Coco-Lee - Veterinarians Near Me

About 2 months ago we had to make the difficult decision to help our pug Timmy pass on. To be honest it was something that I really struggled with. He was still eating, even though he couldn't really see his food anymore. He was still mobile, though his limp was getting more noticeable and our walks got a lot shorter. He still liked scratches behind his ears, but couldn't hear us at all. Ultimately we came to the realization that his quality of life had deteriorated to the point where he could not enjoy much anymore - he was just existing, and that wasn't fair. We decided on in home euthanasia because we didn't want his last moments to be filled with anxiety at the vet's office. I can't express how glad we are that we made that decision. Timmy passed in his favorite spot for sunbathing as the late afternoon sun was coming in through the window. It was so incredibly sad but peaceful. I can't speak highly enough about Dr. Liu and her professionalism. She communicated clearly and was so responsive throughout. I could tell she understood how important Timmy was to us, and she treated him with such respect. She even checked in on me via email multiple times in the days following his passing. I'm so thankful she was there to help guide us through this difficult process. read more

Caring Heart Veterinary Services - Timmy - Veterinarians Near Me

Dr Liu stood out from the ~15 other home euthanasia services I contacted and we are beyond grateful we chose her. It was an incredible shock to learn in the ER that our dog who was always healthy had a terminal illness and only a few days left. The ER gave us a 3 page list of euthanasia resources and I had to find someone that day through a lot of tears. Dr Liu gave gentle guidance throughout, even via text before I chose her service. She was responsive, professional, and kind. She had a steady presence and our dog was immediately comfortable with her. It was awful and shocking to lose our dog, but a Dr Liu was a silver lining in that he got capable and caring care at the end, and we were grateful for how she walked us through the process as well. read more

After realizing it was time, I came across Caring Heart through a frantic bout of online searching. I will be eternally grateful for finding Dr. Allegra Liu. Dr. Liu brought expertise and incredible kindness to our time of saying goodbye to our beloved 15 1/2 year old dog Cody. She was respectful in every way regarding our family's various needs in saying goodbye. Every step of being in contact, having questions about the process and checking in afterward was addressed with attention and care. The responsibility and heartache of arranging the end of life care of a beloved creature is enormous. I think it takes a special personality to dedicate themselves to being with others at this point and to step in with the needed grace and reverence. Dr. Liu brought these qualities to her interactions with all of us and helped us co-create the experience for Cody that we needed and that he deserved. read more

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Our beloved kitty Lizzie succumbed to her battle with cancer today. Dr Liu was so incredibly kind and from the moment she arrived, we knew we made the best decision in choosing her. She had a soft voice, was patient, and explained everything with gentle reassurance. On such a hard day, she made it as easy as possible to let go of our sweet girl. She's very good at what she does. read more

Caring Heart Veterinary Services - Veterinarians Near Me

We recently had to make the horrible decision to put our cat, Miso, down. She had a fast-growing mass that was inoperable. I really appreciated Dr. Liu's kindness, care, and patience in allowing our family to spend as much time as possible with Miso throughout the process. She wrapped Miso up with care when she took her away. About a week later, we received a handwritten card from Dr. Liu sharing her condolences, which was a wonderful surprise. Thank you, Dr. Liu. read more

Sadly we had to have our loving sweet cat Libby euthanized. Fortunately Dr Allegra Lui of Caring Heart Vet Services had a slot available to come to our home. She was communicative via email in a timely manner before hand and after her visit. She was on time, clear in what we were to expect, spoke softly, is compassionate and tender. I would highly recommend her services when this difficult time arises. read more

I am so happy we decided to go with an at home service for our 11 year old family dog, Buster because it was a memory I'll treasure forever. Dr. Liu was incredibly responsive and helpful in answering any questions I had. On the day of service, Dr. Liu was prompt and entered with a quiet, professional, and calming energy. Before the final step, Dr. Liu stepped back and gave my family space and time to say our goodbyes. She was extremely careful and respectful, which put my mind at ease during this devastating time. Thank you for your care, Dr. Liu! read more

Caring Heart Veterinary Services - Veterinarians Near Me

I had to say goodbye to my beloved dog, Chloe, two weeks ago. On March 21, I was frantically searching for a vet to do in-home euthanasia the same day. I reached out to many services that were 1-3 days booked. I could not stomach letting her suffer one more night. Thankfully, Dr. Allegra Liu responded to me right away and said she would be available that night. Honestly, I am so grateful and glad she took care of my sweet baby during the most difficult point in my life. Dr. Allegra was respectful and helped ease my doubt if I was doing the right thing. She was very professional and explained the process to us beforehand. She even gave us time with Chloe until we were ready to let her proceed. She is very genuine and sincere about her job and it showed. One would think that she would provide the service and that would be it, however she went above and beyond that. One of the hardest parts about losing a pet is the aftermath. I dreaded to have to make calls to Chloe's primary vet to let them know she passed, but surprisingly Dr. Allegra messaged them for me. Additionally, she contacted the crematorium to hold Chloe for pick up (at my request) instead of her being shipped to my home. She sent us a card and even checked up to see how we were doing a week later. I highly recommend her. Although it was very painful to have to say goodbye; I take comfort in knowing that I was able to give Chloe the perfect send off and Dr. Allegra was an integral part of that. Thank you, Dr. Allegra Liu. read more

Caring Heart Veterinary Services - Veterinarians Near Me

This is the second time I had to enlist Dr. Liu. I adopted a 12 year old rescue cat who lived 5 years till her kidneys started to fail quickly. It was during the New Year's Holiday. On the website, it mentions that the work is a calling for Dr. Liu - and it is true. Ava was given treatment to be comfortable for 72 hours, Dr. Liu was quick to respond in spite of the Holiday. Dr. Liu is flawless. Her authentic compassion + care allowed me to be fully present with Ava. I highly recommend Dr. Liu. read more

Caring Heart Veterinary Services - Veterinarians Near Me

If you're reading this, my heart goes out to you and I am so sorry for what you're going through. The decision is one of the most difficult ones. There are many other options for in-home visits and the original place I scheduled with canceled on me last minute due to the doctor getting covid. I scrambled and found Dr. Allegra Liu. I am actually so glad it happened this way as from the minute I talked to Dr. Allegra, I knew she was the right gentle caring soul to help my cat Zoe graduate from this world. She was extremely responsive, understanding and empathetic. She walked me through what the procedure will be like not just for me but for Zoe and that gave me the comfort to know I'm doing the right thing. Dr. Allegra even followed up with an email to check in to see how we were doing and also sent a heartfelt hand-written card that meant everything. Dr. Allegra's gentle and kind gestures brought a great deal of comfort and eased my anxiety during such a painfully difficult time. I would recommend Caring Heart to anyone who is facing this difficult next step in your pet's life. read more

Caring Heart Veterinary Services - My lil Zoe 3 - Veterinarians Near Me

Unfortunately my experience with Caring Heart Vet Services wasn't a good one. I made an appointment to out my cherished dog down and ended up not being ready to let go, so I reached out to Dr Lui and rescheduled. I was extremely apologetic and just needed a little more time. I waited a while and reached out to schedule another appointment after my dog was finally ready. I waited almost 2 weeks for the vet to get back to me after calling and texting her. The day she did reach back out she informed me she had availability for the next week - which I told her I wanted to schedule and assured her we were ready to move forward. After I agreed to schedule, she immediately text me back with other options AFTER she said she had availability. I quickly asked her why did she need to refer other vets if she had availability and she told me it was because I "scheduled once and had a cancellation". So she pretty much held a grudge because I rescheduled. I then returned her text and found out that she had BLOCKED me. After I was so apologetic and assured her that we were ready, that was what she chose to do. The wait of 12 days for a response and the fact that she held grudge about such a large decision just left a bad taste in my mouth. Overall it was not a good experience and it seemed to me that this Vet is more concerned with MONEY than she is with helping you through life changing situation. The situation was handled poorly on her part and makes me question her bedside manner. I'd not recommend anyone to this "Dr" just based on the fact that me not being ready seemingly made her upset and while apologizing again I was blocked. I would not recommend her to anyone and will be sure to let people know how rudely I was treated after trying honor what I said about hiring her when I WAS READY. Please people whatever you do, don't have ANY UNCERTAINTY about putting your dog down- because this "DR" will get upset, ignore you for two weeks and then block you. read more

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Dr Allegra Liu came to my house to assist my dear kitty in leaving our world and ending her pain and suffering. She is a very compassionate and kind vet; to make house calls at end of life for your loved one cannot be easy, but she was respectful and skilled. I cannot speak highly enough of her service. Thank you, Dr. Allegra read more

Our sweet, almost 15 year old Lab was not well, and a friend recommended Dr. Liu for an at home visit. It obviously was a difficult and emotional time, but Dr. Liu was wonderful- low key and empathetic. She somehow knew when to be there to help guide us as we said our good byes, and when to stand back and leave us alone. She was absolutely in no hurry, and let us take all the time we needed. When it was time to proceed, she explained how each step would go and how our dog would react. It was very sad, but honorable and so peaceful. Thanks to Dr. Liu it was a painful, but meaningful experience. read more

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I have been a client of Caring Jearts for 12 years and spent, literally, thousands of dollars for my pets care. Unfortunately no longer will I bring my much loved pets there. I have a new addition to my family, a rescue dog named Card. I've fallen on hard times and cannot afford to pay for a consultation with a vet at Caring Hearts. Card has an ear infection and simply needs eardrops to relieve his discomfort. I understand that Caring Hearts cannot prescribe medication without seeing the pet but when I talked with their manager about helping me with the cost of an appointment she informed me, in no uncertain terms, that would not be possible despite our long association. I'll be looking elsewhere. read more

It's been a week since Dr. Liu came to our home to relieve our beloved dog Rory from his suffering. He had been ill for some time and I had heard about Dr. Liu from my mommy group. I contacted her through her website around 11am and heard from her very quickly. When I told her Rory's symptoms, she gave us an appointment for the same day. He was going downhill so fast and suffering. When she arrived to me and my tearful family, she was so calm and soothing, and gentle with our sweet little Rory dog. After 24 hours of intense suffering due to a rapid health decline, Dr. Liu gave him the injections and he drifted off to Heaven with us around him. She gave us time to spend with him afterward and gently made a ceramic paw print for us. She was also very good with our 3.5 year old son who was present. She took Rory with her in a beautiful basket after we discussed our cremation options. I also received a very sweet and touching email from her a few days later asking how I am doing, and offered pet loss support resources. ----Dr. Liu will forever be special to us since she was there in Rory's last moments. She made a terribly sad event into a beautiful experience.---- If anybody has to go through this, I really recommend doing euthanasia in the comfort of your pet's home. It is more private, peaceful, and the cost is very comparable to doing it at the veterinary office. I also want to mention that our veterinarian's office, which is an animal hospital where Rory had been going for over 8 years, could not let us come in the same day for euthanasia, and I emailed them that he passed away. It is a week later, with no response from them. read more

Caring Heart Veterinary Services - Rory's final hours.... - Veterinarians Near Me

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There's no way to describe the saddness and panic you are faced when surveying pet hospice and losing your fur baby. I am SO thankful I came across Dr Allegra's / Caring Heart's business. She was prompt to respond and offer times available, and on a holiday. I didn't know how long my Daisy would last and Dr. Allegra was able to come earlier than scheduled. She is beyond respectful and we were so relieved of her professionalism, yet soothing presence during such a somber moment. Her services far exceeding any expectations I held and I HIGHLY recommend anyone in the unfortunate position to putting a pet down, to reach out to Caring Heart. Our pup gained her angel wings in our home, in her bed and in peace- The last gift you could ever give. read more

Dr. Liu recently helped us say goodbye to our young dog, losing his battle with lymphoma. She was calm, professional, respectful, and caring. She brought a peacefulness and comfort to an otherwise painful, unbearable situation. We were lucky to have found her. read more

We had to put our beloved dog to sleep on a weekend. We knew we didn't want to make her go back to the vets office (too much trauma) so we searched home vets who help with this. A clinic recommended Caring Heart. Dr. Liu got back to us almost immediately and scheduled for the following day - a Sunday. What a relief for our ailing pup. She came to the house and was extremely kind and caring. She was compassionate and she didn't rush us at all in saying goodbye. She was super professional and she handled the after care for us. We were so relieved our baby didn't suffer at all - no fear of the vet's office and eating bacon to the last moment. Excellent service We are feeling relieved we found her. read more

My husband and I had to make the heartbreaking decision to let our 17-year-old kitty go yesterday. I reached out to Dr. Liu, and she made time for us today on very short notice. Dr. Liu is expert, respectful, and deeply compassionate, and she made our girl's passing peaceful. We've never had the opportunity to let a pet pass at home before. We love our vet, and they've always provided wonderful and compassionate care, but this was the first time we could spend time with a pet in our home before we let them go. I absolutely feel we did the right thing, and I recommend Dr. Liu without reservation. read more

Unfortunately our senior kitty, Smith, had an abrupt serious illness and I had to make the hard decision to put her to rest. I was a bit frantic trying to find the right services that would do at-home euthanasia the next day, because I wanted to time everything so that my cat would not take her last breath while in pain or suffering. Dr. Allegra Liu was the first person I reached out to. She responded quickly about questions for my cat. Initially, she had been booked for appointments and was not able to do schedule in the same day. She sent a list of other helpful resources that might've been able to. HOWEVER, after responding shortly after, she made time the morning and opened up a time slot to send my dear Smith in peace. The process for my partner and I was hard, but throughout the experience Dr. Allegra was completely compassionate and graceful. She explained what she was doing and what was to happen to the cat thoroughly. She was able to get a paw print and my cat's fur as a keepsake. Afterwards, she provided care instructions for the paw print as well as resources for pet grief. She also checked in to see how my partner and I were doing. Unfortunately I've accepted that the time will come for my other pets too. When the time comes, I entrust her with the process fully. She did an amazing job in the most difficult of times. Thank you, Dr. Allegra. read more

I am so sorry you are here researching this Yelp review. I cannot describe the depth of grief I experienced about a month ago when it was time to help my beloved 21 year old cat cross the rainbow bridge, and I was mustering up the strength in between ugly cries calling various at home euthanasia services hoping someone could come that day. I called at least 10 different people but only Dr. Allegra Liu was responsive and could come later that same day. I thank God that it was Dr. Liu, because she was extremely kind, empathetic, and compassionate throughout the whole process. As incredibly painful as it was for me, I am grateful my cat was able to go peacefully on his favorite blanket on his favorite spot on the couch, holding my hand. This was the hardest decision I had to make but Dr. Liu made it just a bit more easier. She also helped us save his fur trimmings and made a paw print too, and a week after, sent me an email and a card to check in on me. And when she delivered the ashes back to us in the most beautiful box just two weeks later, her daughter folded us a lovely origami flower, which I keep next to his box today. Thank you Dr. Liu for your deep personal touch in a moment that will surely stay with me forever. read more

Caring Heart Veterinary Services - Veterinarians Near Me

Dr. Allegra Liu helped our family with the loss of our beloved family dog. Dr. Allegra Liu was responsive, prompt, accommodating, and empathetic. Her presence was calming, and our sick pup was immediately comfortable with her presence. Her touch was delicate and our pup did not appear to suffer whatsoever. This was the second time I've had to utilize such a service. Dr. Liu stands out and is deserving of all the stars a review could provide. The day of and follow up thereater felt genuine and professional. 5 star service. Thank you Dr. Liu. read more

Caring Heart Veterinary Services - Veterinarians Near Me

If you are reading this post, you must be at that stage where the hardest decision has to be made and my heart breaks for you. We decided to have our beloved majestic Shih Tzu go to heaven peacefully at home and not suffer anymore. Doctor Liu was an angel send to us by GOD. She has such great bed side manner, humility, and patience. We were blessed to have her comfort our gorgeous baby boy of 14 years who was the beacon of our lives. Doctor Liu was calm, soothing, and had our baby peacefully cross over the rainbow with class and dignity. I'm so grateful for Doctor Liu services. Thank you for giving our Chimmi Chunga the funeral he deserved. read more

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I really recommend this service for anyone in need of a speedy goodbye for their beloved pets. My cats health started to decline rapidly throughout the course of one day. Dr. Liu was the only veterinarian able and willing to come in on the same day. She was kind and gentle throughout the whole process. ‍ read more

If you find yourself in the horrible place of needing a home visit from a vet to put your beloved pet to sleep, CALL DR. ALLEGRA LIU. Dr. Liu is amazing. She is really there for your pet, and it makes a huge difference. Her calm energy immediately relaxed our sick and anxious dog, and she was extremely extremely gentle and loving every step of the way. In terms of planning (which is so stressful), Dr. Liu makes it as easy as possible. Her communication is clear and prompt, and the paperwork is straightforward. She answered all of our questions beforehand, and when she was at our house she explained each step of the process. She is empathetic, professional, compassionate, and respectful. She gave us as much time and space as we needed to say goodbye, and to allow our other dog to do so as well. Looking back, I see how important it is to pick the right person to perform this enormous, intimate task. You will 100% be doing the best thing you can for your pet and for yourself if you contact Dr. Liu. read more

I cant describe the shock and grief our family faced when making the difficult decision to send our dog to heaven after a terminal diagnosis. Dr. Allegra Liu is the right person. She is extremely kind, calm and caring. We didnt feel rushed and her words were appropriate and soothing, even as we grieved. I trusted that she cared for my dog with the utmost respect and dignity. She sent a follow up to check on us a few days later - just really truly a kind human. If you ever find yourself in need of her services (and I hope you dont), she is the right person. read more

As if Dr. Liu hadn't done enough for us already, within a a week & a half after sending our fur baby Zumi, over the Rainbow Bridge, we received received a beautiful sympathy card in the mail & another email, just to check in with n how we were doing & to make sure we knew what support groups were available should we need them. Dr. Liu goes above & beyond, & left us feeling like she really cares. read more

This was truly the most amazing way to deal with such a sad situation. Dr. Liu was caring, patient, thoughtful and most importantly so empathetic to our pain and Rudy's needs. She made a terrible time in our lives something that was heartfelt, beautiful and what he deserved. Her communication and follow through was amazing. Rudy deserved to be in the comfort of his home surrounded by his loving family-HIGHLY recommend! read more

I had been searching desperately for someone to come to my home and put my old dog down on a Sunday, he was suffering from cancer that had metastasized, pancreatitis and bladder stones. He couldn't even walk well and was stumbling on himself, the emergency vet recommended to put him to sleep so I was searching and searching. Dr.Liu called me back with a few hours to spare and let me know she could be at my home by 1:30 PM and it was around 11:30 AM, so it was really short notice. When she arrived, we asked her to wait briefly for a family member to arrive to say their goodbyes. Once the process was started, she administered three doses of sedative to make my dog as comfortable as he could be because the first two didn't relax him enough and when the final euthanasia shot was administered, he went peacefully to the rainbow bridge with five people petting him and telling him he was a good boy. It was the best experience I've ever had putting a dog down and I would recommend Dr.Liu to anyone who needed this service. read more

Caring Heart Veterinary Services - Veterinarians Near Me

Dr. Liu helped us say goodbye to our beloved senior kitty who had been battling aggressive cancer for several months. Dr. Liu was gentle and respectful of our kitty and us during the appointment and we didn't not feel rushed or like we had to minimize our grief. We're very grateful to Dr. Liu and would recommend her to anyone needing a caring vet for at-home euthanasia. read more

This review is for Dr. Allegra Liu, who helped my beloved cat Becky make her transition to the stars when her time came.  Dr. Allegra eased Becky's suffering with the most gentle hands and also provided comfort to our grieving family.  Dr. Allegra created this paw print impression and stamped Becky's name into it, and also shared cuttings of her fur.  Dr. Allegra contacted us via email a couple days after we lost Becky to see how we were doing and also sent a hand-written card to us, and then personally delivered Becky's privately cremated remains.  Finding Dr. Allegra was a blessing and I'm so glad we did this painful process at home, where it was peaceful and we had time to properly say the most difficult goodbye to our beloved cat.  Dr. Allegra's kindheartedness and thoughtful gestures brought a great deal of comfort to us during a painfully difficult time and I would recommend her to anyone who is facing a similar situation. read more

Caring Heart Veterinary Services - Handmade paw print with my pets name, along with her hand-delivered remains. - Veterinarians Near Me

I am beyond thankful for Dr Liu and all of the doctors at Caring Heart. I was able to schedule the appointment over text and she was very understanding and flexible with date, as I wasn't sure when was the right time. She and her team answered questions and responded far vast business hours and she was such a strong support during such a difficult time. Thank you so much for signing up for one of the most difficult but important jobs in animal welfare. I am so appreciative. Thank you!! read more

Dr. Liu helped us with our final moments with our elderly kitty. She came to our house within a couple hours of our phone call, explained the process very thoroughly, and was very caring and gentle in how she handled our cat. All the forms and payment were handled online through her website, so we could get it all out of the way before she even arrived. Dr. Liu took every safety precaution against the pandemic and has a written Covid-19 safety protocol on the website, and she left us with a clay paw print (included in the service fee) that will help us remember. We had trouble finding an available veterinary house call service before finding Dr. Liu, and we were very grateful for how promptly and compassionately she responded. read more

It is the hardest decision to make, but when it's time to help your beloved family pet cross the rainbow bridge Dr Liu is the one to call. She is kind, patient, compassionate, and truly wants the experience to be full of love and comfort for the pet and the owner. My mother had to make the difficult decision to put her elderly cat down and we are so happy we found Dr Liu. He passed peacefully at home with my mother and I both petting him and Dr Liu made sure we were aware of every step of the process. She is prompt, communicative, and gave us time and space to grieve throughout and say goodbye. read more

Can't express deeply enough how grateful we are to Dr. Liu for easing our dog's travel across the rainbow bridge. After a long battle with hepatitis, she took a turn quite suddenly and we struggled to get someone to help on short notice. Thankfully Dr. Liu was able to accommodate us so we could say our goodbyes at home. I will always be grateful we were able to do it at home rather than in a vet's office and appreciate Dr. Liu's competent and compassionate care of our girl. read more

Our very much loved best friend Luke HATED going to the vet. So there was no other option for us but in-home euthanasia. Luke's decline was rapid and we were so INCREDIBLY LUCKY to find Dr Liu on short notice (all the other vets we had researched and contacted sadly weren't available and i had not been aware of Dr Liu). She came the next morning and was kind, gentle, caring and patient. Luke passed in his own bed, peacefully and comfortably, surrounded by his family that loved him. Dr Liu made that possible and we all can't thank her enough. She helped us all in such an incredibly difficult time. If you're reading this: a) i am sorry for what you're going through, and b) i can't recommend Dr Liu more highly. Thank you Dr Liu. read more

Dr. Liu helped us put our ailing senior cat to sleep recently. The experience was really peaceful for both our cat and for us. I whole-heartedly recommend Dr. Liu for pet parents who need in-home pet euthanasia. She was extremely professional, responsive, compassionate and calm. We were well taken care of, and her care extended even after the event itself, including hand delivering our cats ashes. Dr. Liu provides a very valuable service at a difficult time. read more