Workers are rude/snobby & they have same inventory from months ago. Very disappointed-long time…read morecustomer but will not be going anymore.

Subject: Formal Complaint - False Advertising, Bait-and-Switch, and Public Humiliation by Rooster's…read moreAntiques and Home Décor To Whom It May Concern, I am submitting this formal complaint regarding Rooster's Antiques and Home Décor in Acadiana, Louisiana, for false advertising, misrepresentation, bait-and-switch pricing, and unprofessional conduct. On October 4, 2025, at approximately 4:00 PM, I responded to a Facebook Marketplace listing posted by this business for a "Console Table AND Matching Side Tables" priced at $125.00. I confirmed the details directly with the seller (the owner) and traveled across town with cash in hand to complete the purchase. Upon arrival, I was informed that the $125.00 price was "only for the side tables" -- despite the listing clearly stating "Console Table AND Matching Side Tables" as a set. The owner then attempted to charge me $245 for the console table, which was not disclosed in the original listing. This was a clear and deliberate bait-and-switch tactic. When I showed her the listing, she denied writing it, despite the fact that I had been communicating directly with her through Marketplace. She later admitted the ad was misleading, but rather than honoring the price or resolving the issue, she called another woman to the store. Both women were rude, demeaning, and dismissive and proceeded to make a scene in front of other customers, causing me significant public humiliation and embarrassment. They refused to honor the price even after acknowledging the listing's inaccuracy. This incident demonstrates clear false advertising, deceptive business practices, and a violation of consumer trust. No customer should be treated in this manner, especially when they have documentation of the terms as advertised. I respectfully request that the BBB: 1. Investigate Rooster's Antiques and Home Décor for false advertising and bait-and-switch pricing practices. 2. Require the business to issue a written apology and provide a corrective action plan. 3. Consider issuing a consumer alert or revising their BBB rating if these practices are substantiated. I have supporting evidence available, including:    *   Screenshots of the original listing and Marketplace messages.    *   A recording of the in-person incident.    *   Documentation showing the change in price and denial of authorship. Thank you for your attention to this serious matter. I look forward to the BBB's assistance in holding this business accountable and ensuring that other consumers are not misled or mistreated.

Amazing people and even better selection, we found this amazing table for a heck of a deal. It's a…read morebit out the way, however, worth the trip.

Gentrie Supply in downtown Lafayette is one of those stores you walk into just to look around and…read moresomehow leave with a bag. Really neat little store with clothes for both men and women, plus some unique decor and other stuff you're not going to find everywhere else. The clothes are stylish without being ridiculous, and the staff is super helpful without following you around the store trying to sell you something every 30 seconds. I ended up buying two shirts and could have easily bought more. Definitely follow them on social media because they post new arrivals, which brings me to my only complaint. They had this shirt with chickens embroidered on the shoulders that I absolutely would have bought, except the only one left was a small. A small. There was no amount of optimism, stretching, or wishful thinking that was getting me into that tiny thing. So whoever bought the one in my size, we have beef. I don't know who you are, but I hope you enjoy my shirt. Next time I'll buy it first. Very cool store, great staff, and definitely worth stopping in if you're downtown Lafayette. Just apparently don't hesitate when you see something you like because some stylish gentleman may beat you to it.

Love the stuff here. I go in every time I'm downtown( which is often) I have bought things for…read moreeveryone in my family except for me. I have tried on many things but am typically an Extra small and they don't carry that size. They have unique pieces and great gifts and a good sale section!

The selection of this store is authentic and excellent but the issue is the price and staff. Things…read moreare priced very high, and you can see items don't move often. The staff is older and set in there ways, they barely move when you enter. For those treasure hunters this is not for you.

I wished I could give this place a better review but it truly gets it for many reasons. Their…read moreprices are quite high. I don't know if it is because this area is full of rich people but I came here expecting a wide variety of cheaper priced antiques. The store also hates customers when they come inside before they close. I get it I want to go home when I am at work too. But people say around the area they close at 5:30. But the workers will not believe you. I liked this place a lot just let some people shop longer, you are loosing business kicking people out at 5 because you are closed.

The ladies who work in this shop ae personable and so friendly! Whenever I need a special gift or…read morejust something to cheer myself up, I head to Janelle's. It's a beautiful shop with beautiful gifts. The atmosphere is inviting.

Beautiful lil quaint shop! Beautiful treasures !…read moreLove shopping here, whether a gift or for myself ! Always have great music playing too !

Great Service before and After the sale. Huge Variety of inventory constantly changing. Fair prices…read moreFabulous Selection something for Everyone!

We stopped in here while over in Lafayette last Saturday. I was skeptical when we first pulled up…read more It appeared kind of small and there was lots of old stuff outside. Once we walked in though, I was pleasantly surprised. They are a decent size place and everything was efficiently organized. The staff was very friendly. The prices were very reasonable. I bought a couple things. I would definitely go back if I'm in the area again.

Rachel from The Hut wanted to argue and say a Hi Lo Blouse was a dress just so she could charge…read moremore money. That thing wouldn't cover my privates but she still arguing just cause! BAD BUSINESS! She let me walk out without getting it. SHAME

The staff is amazing! Simply amazing!! Those lunch sandwiches are absolutely perfect. So so good…read moreand that blackberry jam??? What?? More people need to know about this!