I booked my wedding hair and makeup trial here and was willing to give them a shot despite some of…read morethe concerning reviews I read on various websites. They're pricing was great and they were very responsive before my visit! After my trial, however, I am super disappointed and upset with my experience. I am a low-maintenance bride (or try my best to be) but would not recommend booking them for wedding hair services. I WOULD recommend them for makeup services.
When I arrived, no one greeted me for 5-10 minutes AND no one was wearing masks. They're busy, no big deal, though I was a little taken aback by the lack of masks. When someone did greet me, they confirmed my appointment time and sat me down in a chair to start on my hair. The hair stylist (seemed to be the co-owner of the salon) did not ask my name or introduce herself (I still do not know her name) but did ask what style I wanted and asked to see pictures. After that exchange, it all went downhill. She asked one of the younger girls to come over and curl my hair, which she did in less than 10 minutes. That alone should tell you the lack of care taken, as I have long, past should-length hair and it takes me 20+ minutes to curl my hair neatly at home. The curls were there, but messy, and the longer I looked at them in the mirror the less happy I was with them. I had nothing else to do but stare in the mirror, because the girl curling my hair never acknowledged me and instead carried on a conversation with everyone else in the salon except me. It felt very impersonal and I was kind of bummed. I do not expect to feel like a princess, but even a "so when is your wedding? Are you excited?" kind of question would have made me feel welcomed and supported.
After the flash curling session, the main stylist came back over and finished my hair style (a simple cross hatch with a small bump in the back). Yet again, she did not introduce herself or attempt to talk to me at all. Instead, she was actively filling out a loan application for some large piece of equipment (yelling answers over my head to someone at the computer) and carrying on a general conversation with other staff and clients. I continued to stare at the mirror, as there was nothing else to do. The results were okay. To her credit she copied the style I wanted, just not very well (see pictures). I'm not sure if the results were due to lack of experience or lack of care. Again, I'm not a perfectionist, but the entire experience left me feeling like I was a mannequin head and not a person, plus that they clearly didn't care whether they got my business or not.
My makeup experience was entirely different. The makeup artist was super sweet, asked me questions, chatted with me, and made me feel much better about my time at the salon. She also wore a mask during my entire makeup application. I would have hired them for makeup services but wanted to go with a full-service vendor, and I refuse to hire them for hair services after my experience. If this is how they treat customers before we sign the contract, I can't imagine how they would treat me afterwards. I ultimately decided I wanted a more caring energy on my wedding day.
