I visited with my friend who is getting married. The staff was very friendly and professional and…read morerespected my friend and what she was looking for. The process was smooth and she found her dress! Note: they do not carry bridesmaid dresses in the store anymore (which was fine--just something to note). Very clean and quaint place. Would recommend!

Absolutely unmatched! The bridal assistants are kind, genuine, and honest. All of their dresses are…read moreso beautiful and I couldn't have imagined a better experience!!

As the mother of the groom, I have never been more appalled by the lack of professionalism and…read morebasic human decency shown by Khloe Mae--especially by the owner, Stephanie. From the very beginning, the staff was unhelpful, dismissive, and lacked the warmth or guidance you'd expect from a bridal shop. Unfortunately, things only got worse from there. After waiting months, my future daughter-in-law's dress finally arrived--damaged. Not minor damage, either. And instead of doing the obvious right thing and ordering a new dress (something she paid for in full), Stephanie and her team tried to brush it off and offered to repair it--as if any bride should settle for a "fixed" gown on her wedding day. There was no apology, no urgency, and no accountability. It was clear that once they had our money, they had no interest in helping or making things right. Stephanie's attitude throughout this process was cold and completely unprofessional. Her store may sell wedding dresses, but there is absolutely nothing bridal or joyful about the way they treat their customers. Save yourself the heartbreak. I would never recommend Khloe Mae to any bride or family. They turned a once-in-a-lifetime experience into a stressful, infuriating nightmare. if I could give a 0 rating I would!

Stephanie was great to work with! She had a fabulous selection and I found my mother of the bride…read moredress in minutes! Highly recommend checking her shop out!

Olena is more than a "Sewing Cinderella", I'm calling her Grand Rapid's "Sewing Fairy Godmother"! I…read morehad a couture dress for a fundraiser event and just my luck, the zipper broke just 4 days before the event. I found Olena on Yelp and she was able to squeeze me in the very next day - Godsent! She gave great professional advice about my zipper situation and was able to work her magic and change an off track zipper into a paneled corset backed dress. It made the dress so much more comfortable and I received so many complements at the event! She's timely, a Sewing Fairy Godmother, and will have your wedding or formal dress looking amazing. Thank you, Olena!

They only do dresses not regular clothes but they responded promptly and politely which is rare…read morethese days.

Disappointing Experience at True Society…read more I recently visited True Society with my daughter to help her find her wedding dress, and unfortunately, the experience left all of us feeling disappointed and disheartened. From the very beginning, the consultant assisting us showed very little interest in my daughter, her engagement, or her wedding. She didn't ask about the date, the venue, or any personal details that might help guide the appointment--details that make this process feel special and tailored. My daughter had even submitted photos in advance of the dresses she was hoping to try, but when we arrived, none of those dresses had been pulled, and it seemed there was no record of what she had sent. It felt like we were just another appointment on the calendar, not real people shopping for one of the most important garments of a lifetime. Our group was small--just four of us--but we weren't offered a single refreshment. We watched other groups being served a variety of drinks while we were never even asked if we'd like a water. It may seem small, but in an environment meant to celebrate such a joyful moment, these details matter. Perhaps most frustrating was that we clearly communicated a budget of $5,000, and nearly every dress pulled for my daughter to try was significantly over that. Ignoring someone's budget not only adds unnecessary stress to an already emotional process, but it also shows a lack of respect for their preferences and financial boundaries. We had visited other bridal shops that treated our experience with care and enthusiasm. They made an effort to connect with my daughter and show genuine excitement for her big day. That kind of warmth and attention is exactly what you hope for when shopping for a wedding gown. Unfortunately, True Society missed the mark completely. When someone chooses a bridal boutique, they're not just buying a dress--they're trusting you with a piece of their story. It's about feeling seen, celebrated, and supported. For a store like True Society, where the stakes are so personal and emotional, creating a positive and personalized experience should be the standard--not the exception. Sadly, we left feeling like an afterthought rather than a bride and her loved ones on a joyful search. I hope this feedback encourages the team at True Society to reflect on the importance of connection, attention to detail, and genuine care in every appointment.

I absolutely loved true society! They have beautiful dresses and have the nicest consultants! If…read moreyou make an appointment ask for Lexi. She had bubbly energy and genuinely cared about you as a person! Make sure to speak up if you're feeling overwhelmed or need a second appointment they will understand!!

Can not say enough good things about this place. I originally went to a local seamstress in my…read morehometown in IL and long story short, she told me last minute that could not work on my dress due to the intricate lace work and the fabric being difficult to work with. I recently had moved to Michigan and didn't have any recommendations, after finding Connie's I brought in my dress with only about 3 1/2 weeks before my wedding. She comforted me and made me feel like working on my dress in that time frame would be no problem. After about 3 weeks, she called and my dress was done early!! I went and tried it on, it was perfectly done. Maria and her daughter were so patient and calm during what was a pretty stressful time. I highly recommend them for all your wedding dress needs! Thank you Maria!! : )

My friend and I went to Connie's bridal shop looking for a wedding dress for her upcoming wedding…read more We were treated very well and were given excellent service. The prices on the dresses were very reasonable and there was a large selection of wedding dresses, formal dresses and quinceanera dresses as well. I would definitely recommend this place to others. We haven't yet had anything altered, but our initial experience was great so we are expecting more of the same!

I worked with Avery and she was so helpful, calming, understanding. I had been to two other bridal…read moreshops and feel they were not as genuine - more putting on a show. Avery understood what I wanted in a dress as a more mature bride and my daughters also loved her and trusted her. The staff from the time we walked in was great! So glad I found my dress at Bridal Elegance as I was thrilled to give them my business. Highly recommend if you want honesty, trust and a genuine opinion, not just pushing a sale!

They care more about money than they do the bride. They are all trained to be sleazy salesmen…read more Kristin was incredibly rude when I emailed asking for my return. Refused to provide proof or call and talk to me, (Probably because she knew she was in the wrong and treating me poorly). Instead she emailed with a condescending, belittling tone. Proving she's much more comfortable with her 'see you next Tuesday' approach rather than a helpful one. Brides already have enough to worry about. You shouldn't have to worry about being scammed. Trust me, if you address it and ask for proof, they'll just let you know they could've charged more.

We cannot recommend Paula and this place enough! We had a marathon wedding dress appointment today…read moreand tried on over 20 dresses, and Paula made our experience perfect! She was exceptionally patient, attentive, knowledgeable and thoughtful during our multi-hour session, and represented a 5-star customer service experience. We even stayed after closing hours without realizing it, and Paula didn't even mention anything, and throughout the whole experience, she was cheerful, pleasant and very personal. The dress selection was great, with plenty of A-lines, ball gowns and a good number of off-the-rack options. Big shoutout to Paula and the Bridal Gallery!

Excellent collection of dresses. This was the only place in the area that had a wide array of the…read morewedding dresses I was interested in trying on: classy, elegant, unique dresses WITH sleeves. They had my favorites from Mori Lee, Maggie Sottero, and Allure. I contacted them several months early to reserve my appointment and they still had all of those samples by the time of my appointment, whereas other stores had sold all of them before I arrived. They ended up being out of power due to a totally random storm, but were apologetic and squeezed me in the day they opened back up and never made me feel rushed. My consultant was professional, would help me get in and out of dresses quickly, and wasn't pushy. They even had all the dresses I'd inquired about ready to go in my dressing room by the time I arrived! They did a good job with the clips, and though I'm not a tiny size, they made me look good in every dress I tried on. They were knowledgeable about potential alterations and even found the perfect veil for the dress I chose. I'm glad that they provide alterations on site. When I was deciding between 2 different dresses, multiple staff members voiced their opinion in a very helpful manner, discussing the style/theme/appropriateness for the venue.

Wow! I can't express strongly enough how much we love Annie Lane Bridal! We visited the Allegan…read morelocation first and Madison and Chayse were absolutely wonderful. But, my daughter didn't think she had found "the one". So, Madison offered to meet us at the Zeeland location so she could try on dresses there. She even brought my daughter's "top two" dresses in case she wanted to try them on again. My daughter fell in love with a dress in Zeeland and Madison was there every step of the way to help us in the process. It was music to my ears to hear my daughter laughing and having fun as shopping is not something she enjoys. Everything about this experience made her feel relaxed and beautiful. I will recommend these shops to everyone!

Annie Lane was absolutely fabulous!! I had the best time there picking out and trying dresses on. I…read moreloved that I had their full attention and help getting in dresses. The store was very nice and welcoming for me and my guests. I would highly recommend to anyone wanting to take their dress home the same day and want to be pampered as they find 'the dress!

Service was amazing, these ladies took good care of me, and also listen to my request. Options…read moreselected were great!!

Updating my review to add pictures. I got SO many compliments on my wedding dress. So thankful for…read moreBianca Bridal for helping me find my dream dress

the staff at David's Bridal gave us amazing service and stayed late to help us. Everyone was so…read morekind and welcoming such a great experience!

Wonderful service here! Had such an awesome time helping my sister find her dream dress!! Great…read moreselection, and great value for the dress we got!