I visited with my friend who is getting married. The staff was very friendly and professional and respected my friend and what she was looking for. The process was smooth and she found her dress! Note: they do not carry bridesmaid dresses in the store anymore (which was fine--just something to note). Very clean and quaint place. Would recommend! read more

Absolutely unmatched! The bridal assistants are kind, genuine, and honest. All of their dresses are so beautiful and I couldn't have imagined a better experience!! read more

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Looking for the perfect dress for your special day? Be sure to check out Renee Austin! I was recommended to go here for my bridal gown after experiencing several of my friends finding 'their' dress here. I highly recommend booking your appointment with Eliza. She is the absolute sweetest and truly makes you feel special and so at ease! You won't be let down. Budget was a factor for me and Renee Austin made this no problem. They have dressed within most budgets and all with amazing quality. I had known idea what I was looking for and was easily able to try on and narrow down from several styles. I had intentions to visit 1-2 additional bridal shops knowing this was my first place to visit and thought I needed to see see a variety. However, after home and waking up morning after morning so excited about one of the dresses I tried on I knew it was the one and I did not need to go anywhere else. I called Renee Austin the next day to book my second trial and ordered my future wedding dress! read more

Renee Austin Wedding - "I said yes to the dress" - Bridal Near Me - Grand Rapids, Michigan

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This is a high quality establishment! The staff is amazing! Super knowledgeable, kind and supportive! Ondrea is amazing! She knows the dresses in and out! The atmosphere is so welcoming and makes you feel like you're a princess! I highly recommend coming here for bridal and bridesmaid dresses! If you get your bridal dress here, your bridesmaids get 20% off theirs! read more

Great experience overall! This was the second bridal store I went to, and I went on a sample sale day. I tried on multiple dresses and they did great with picking dresses out for me. I love the dress I ended up with! It has a couple small stains/marks and some loose beads, but it was a sample dress so I really don't have any complaints. Plus my dress was half off! I received SO many compliments on my dress and everyone said it was perfect for me, and many asked where I got it. The breading was beautiful. Service was great. Would recommend anyone to Renee Austin! read more

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Loved every minute. Amazing people to work with and great experience. Highly recommend to any future bride! Especially a great place for your first stop! read more

Renee Austin Wedding - Decor of the shop - Bridal Near Me - Grand Rapids, Michigan

Today was my first time going dress shopping! After searching around, Renee Austin carries the bridal brands that I was interested in so I booked an appointment. Appointment booking was done online, easy and quick. I was able to book for a Sunday appointment one week ahead. Parking: small lot in the back of the shop Ambience: beautiful, clean, classy boutiques. Has 3 cute areas for 3 brides at a time. You can only take 4 people with you at most. Each appointment are blocked with your consultant for 1.5 hr, I felt like this was very sufficient. Mia is my consultant and after hearing it's my first time shopping, she was so patient in pulling so many dresses with different styles for me to try on. She was able to find a style out of the box but so beautiful, I was so close to pulling out my credit card... I didn't end up pulling the trigger just yet... but I really wanted to leave a wonderful review for this place. Brides in GR, you might want to check out this place! You might be able to find what you need here! read more

Renee Austin was my first appointment to look at wedding dresses and it was SUCH an amazing experience! When we got there Mia talked to me about what I was looking for and got to know me and my style before she pulled dresses for me to try. Trying in dresses here was everything I wanted it to be, the dresses were gorgeous and all of the employees seemed like they enjoyed their jobs. I didn't have to try on too many before I found my dress. I felt like Moa really listened to me and what I wanted and that made it way more relaxing and enjoyable for me. I didn't feel overwhelmed with choices but I had plenty to chose from. I didn't even realize how great they were until I went to 2 other dress appointments that I had already made.. after Renee Austin they other places didn't even come close to the same standard. The girls at Renee Austin make sure the store and dresses are clean, they kniw how to help you relax and enjoy. I really can't say enough about the store and especially Mia for helping me find the dress of my dreams! read more

Renee Austin Wedding - Bridal Near Me - Grand Rapids, Michigan

Such a great experience working with Eliza from Renee Austin Wedding! I cannot recommend this place enough. The experience was so much fun and I was blown away by the gowns that Eliza chose for me. I gave her a vague idea as to what I was going for and good have easily picked three or four of the dresses as the one. I'm a SUPER petite person (under 5') and she was able to cinch me up in the dresses and truly visualize what they would look like on even though they were sometimes 8+ sizes too big. I had felt a bit overwhelmed by not finding anything that looked right with a couple of places before and am truly grateful for her guidance. read more

I cannot say enough good things about Renee Austin Wedding! My sweet mom drove over five hours from Indy to find "the dress" with me; but my low budget translated into several unfruitful appointments at other shops, ultimately leaving me disappointed, disheartened, and practically hopeless. I knew Renee Austin Wedding would be filled with gorgeous dresses, and worried that none would be in my price range; BUT as soon as we set foot in this lovely boutique, we were greeted with such a warm welcome, and were reassured that they could help us! Eliza was attentive, thoughtful, and SO understanding - and, y'all, she helped me find the gown of my dreams. *Cue the ugly crying.* I felt like an absolute queen throughout my entire appointment, and every dress I tried on was stunning - and in my budget! - and I'm so grateful my mom could share this special experience with me. I am so blessed and excited to marry the love of my life, and I am beyond hyped to feel so regal the whole day! My fairytale finally feels like a reality, now that I have my dress, and our wedding can't come quickly enough. Do you want to feel like a queen? Do you want an intimate, personal, clean dress-shopping experience? Do you want to make your fairytale a reality? LOOK NO FURTHER - Renee Austin Wedding has you covered. Just ask for Eliza...she'll hook you up. read more

I had a great experience at Renee Austin last weekend. Ondrea was my consultant, and she did an amazing job at picking dresses based on my initial thoughts and then making changes based on reactions while trying them on. I found the perfect dress and can't wait for the big day. Make sure to make an appointment! read more

Love love LOVE these ladies! They take the time to ask you about the vision for the wedding, budget, if you have pictures of dresses you've seen and liked (hello, Pinterest), and were so calm and easy to work with. I'm going to plug Eliza, who is an amazing consultant! She pulled together a belt, vail and hair piece that match the dress perfectly! If you want someone who is incredibly personable, look no further. read more

Renee Austin was the best experience. First, the shop is SO BEAUTIFUL, clean and dresses galore. Secondly, shopping to me can be so stressful and the consultants went above and beyond to make sure I was always happy and comfortable. My girl was so knowledgeable and insightful and really took her time to show me all options. She offered me options to help compliment my figure, and as they weren't 'my' initial choice, I ended up LOVING them! I've gone to so many other bridal shops and I've always felt pressured or that they weren't listening and or helpful- this was the opposite feeling I got at RA. Lastly, it's a one stop shop. Bridesmaids, mother of the bride, alterations , veils, jewelry, shoes shoes and did I say gorgeous shoes!? For me the convenience and being able to see the "complete" look is so ideal. read more

I chose my wedding dress today! The girls at Renee Austin were so sweet and helpful. I was an open book looking for a dress with just having looked at a few dresses I liked prior to my visit. They chose the perfect dresses for me to try on and I absolutely loved the first 3 I tried on. Mia helped me find my dress and was so honest and helpful. This place was perfect! read more

My sister came here to shop for her wedding dress and it was an absolutely wonderful experience. Eliza was really great at picking dresses that fit her style and theme. I cannot say enough positive things about this place. Its beautiful, clean, and organized. This is absolutely the best bridal shop in the Grand Rapids area. VERY glad we came here and found the perfect dress. read more

I really like Renee Austin Wedding. I had my bridesmaids get dresses here and were super happy with them (and if they paid in full they got 10% off - but that was just a special at the time). The girl who helped us was so nice and gave suggestions that were helpful and not pushy. Most of my bridesmaids were scattered around the country and they were able to just call in and give their measurements. The dresses came quickly and were perfect. We just came back again and ended up ordering my sister's bridesmaid dresses from here. We had a different girl this time, but she was super helpful as well. She helped with color suggestions and really listened to what my sister was looking for. Its a laid back atmosphere with different options (not a ton, but a good amount). The staff is great and the dresses are not over priced. Make this one of your first stops when looking for bridesmaid dresses (and perhaps wedding dresses - I've never really taken the time to look as both my sister and I had already purchased our dress before coming here). For both my sister and I it ended up being our only stop making everything that much simpler! read more

I stopped by Renee Austin, and was blown away! Staff is SO kind and extremely helpful. Beautiful selection of gowns, not your cookie cutter dresses. read more

A bride's worst nightmare...I am absolutely disappointed with my very recent experience at Renee Austin in Grand Rapids MI.I actually loved the store and my dress but due to my experience I would have to rethink. What was supposed to be the most important dress of a lifetime turned out to be an absolute nightmare. My dress took 5mths to arrive which is ok but 3mths before my wedding I'm left hanging with a beautiful dress that can never be worn: 1) My dress came ridiculously small and they claimed that because I gained 1 inch around my waist the dress refused to zip. But somehow 3 ladies came to quickly force the zip up so that I can probably leave. The person that assisted on the day of choosing the dress NEVER mentioned that the sample dress was totally worn out hence the perfect fit. Little that I knew, according to a rep at Casablanca they recommended and wrote me up a size that would have never worked to begin with - My measurements on the day- Waist 30.5" but they recommended and ordered a size 10 dress with a waste 28.5". Mind you I'm not the expert here so I agreed also in regular dresses I'm a size 6 so I was thinking I was golden even if its big I can always adjust. It was costing almost $300 to add a corset back to try to make it work. Even the rep at Casablanca was also totally disgusted by the way I was treated at this store 2) They never mentioned that Casablanca hems dresses for free once you send the appropriate length. Now I was being charged almost $150 to hem due to all the lace details at the bottom that had to be removed by hand. 3) My dress came with custom straps that I never asked for that is close to $75-$100 to remove it They knew all my issues and never reached out to help solve apart from agreeing to pay for the removal of the straps. Thanks to the lovely service I'm now left with a $1,100 dress to attempt to sell since I had to go choose another dress at another store seeing that I am running out of time. I would be sure to never recommend this store in the future. And for anyone that does visit be sure to check out the designers size chart yourself and get your size from there (I'm sure different designer gowns fit differently). Be aware of this because the reps Renee Austin wouldn't show these charts they would write you up and then tell you that's what you decided on and won't help solve the problem when you run into any. Thankfully I landed in the right hands that educated me about the way things should have been the first time around and also provided with the size chart and contact information for the Casablanca who now knows about this situation..... so hooray for this bride to be with two wedding dresses! read more

I cannot say enough good things about Renee Austin. I was super anxious about wedding dress shopping, and I had absolutely no reason to be. I was SO lucky to have gotten Eliza as my stylist. If you are thinking about getting your dress here, call and ask for her to lead your appointment. She was unbelievably sweet, made me feel so comfortable, was really nice to my family and set the perfect tone for our appointment. She ended up pulling the perfect dress for me, which was only half my total budget. I cancelled all of my other appointments and we were out of there in under 2 hours. I should also note that the store is adorable, we popped champagne when we found the one, and the entire experience was just as it should be. Go, go, go! And get Eliza! read more

As the mother of the bride, I can't say enough good things about Renee Austin. My daughters and I stumbled upon the boutique by accident and we stopped in without an appointment the day after Christmas. Jana who I believe is the manager and also a bridal consultant, had another client appointment when we arrived. We didn't expect personal consulting services since we didn't have an appointment but she had Trisha help us so we wouldn't have to be completely on our own. We never would have guessed that Trisha was not a formally trained consultant because she was awesome! She listened to my daughter, was extremely patient and helpful to my daughter as she was trying to decide on color, design and style. Trisha did a great job helping my daughter ultimately decide on the right dress that met all of her criteria including her budget Renee Austin is a boutique that sets itself apart from other bridal salons by providing personalized service, asking the right questions of the bride, and listening very carefully to what the bride wants. This was the first boutique we visited and we ended up cancelling our other appointments because my daughter's experience resulted in finding the wedding dress of her dreams at Renee Austin. read more

Amazing staff. Gorgeous dresses. Would shop here first for any bridal item. I went to support a friend and noticed that every bride was treated with a relaxed and fun atmosphere that made the entire experience enjoyable. Highly recommend. The owner is stellar. read more

I found my dream wedding dress here. The consultant was very helpful and was respectful of my budget. They also were able to squeeze me in last minute which was also because I was only going to be in Michigan for a couple days. The only thing that worries me that they wouldn't tell me the possible shipping fee when I asked them several times as I'm getting married and live in California. read more

Wonderful place to go, love the classic styles and the owner Maggie is wonderful! The dresses are unique, classy and great quality. I would recommend every bride to at least try this place when shopping for their wedding! I am always impressed when going there, so much so, that my mother and Bridesmaids are going to get dresses there! Keep up the excellent customer service and making wedding dress shopping fun!!! read more

I had such a fun experience dress shopping at Renee Austin. I originally made 3 dress appointments, 2 in Chicago and 1 locally at Renee Austin in Grand Rapids not really knowing what to expect. This was my first stop and I got my dress without even going to the other appointments. Jana was who helped us and she did a great job! She really listened to what I wanted and only pulled dresses in my budget. She let us sort of shop with her which was fun but offered guidance so I didn't get overwhelmed by all of the options. I got to try on about 10 dresses which made me feel like I got the full bridal experience. Jana took pictures and celebrated with us when I finally picked my dress. It felt very special. Before my appointment here I had emailed them to see if they had a dress I had been stalking online. They told me they didn't and kindly informed me that that dress was far over my budget. Instead they gave me 3 really nice recommendations of dresses they carried that were within my budget and were very similar to the dress I was looking at. I didn't realize until after that I actually choose one of there recommended dresses. I thought it was a really personal touch that showed they really wanted me to find a good fit before I had even had my appointment! I would definitely recommend Renee Austin if you are looking for a relaxing, personal, fun wedding dress shopping experience! read more

Eliza was great! She was so enthusiastic and patient answering all of my questions. She helped me find my dream dress and we were way under my budget! I the facility was super cute and i felt like i could have my own space that was private to my wedding party. would recommend Renee Austin Wedding to anyone! read more

Eliza was awesome and the salon was very cute and welcoming. My sister lives in Grand Rapids so I thought why not look for a dress while visiting her. I live in chicago and knew I'd at least save on city taxes. The experience was perfect. Eliza stuck within my budget, gave me tons of different options, and made me feel so comfortable and excited for the experience. They even popped champagne when I said Yes To The Dress! I would highly recommend this store. Cannot to wear my dress on the big day. read more

This was the first place I went on my dress shopping journey. It was just me and my mom, and the experience was nothing short of perfect. For starters, Eliza is spectacular. If anyone was born to be a bridal consultant, it was her. I truly felt as if she genuinely was invested in me finding the most perfect dress. She took time to listen about my wedding day, my fiancé, and asked for pictures of the venue. Appointments are slated at 90 minutes but I was there for over 2 hours. Not once did I feel rushed or as if Eliza was annoyed by me. She pulled dresses, then afterwards I walked around with her to see if anything else caught my eye. She was kind to my mom and included her in everything. I wanted to buy my dress from Renee Austin just because working with her was so lovely. I was not able to say yes in the moment, and in the next month I emailed her a few times with questions and she was always prompt, helpful, and supportive in her response. Over the next 6 weeks I went to five more bridal stores and had experiences ranging from so so to very subpar. Needless to say, Eliza set the bar high and I'm now very aware that this isn't necessarily the standard everywhere. She's special as is Renee Austin. All this being said, I fell in love with a Martina liana gown elsewhere and my biggest negative about it is that I won't get to work with the team at Renee Austin! Brides, if you're starting your dress shopping, go here! You won't regret it. read more

I don't know where to start with this review.. I live in Chicago but my family is in Eastern Michigan. When it came time to start dress shopping, I was looking for a place in GR since it's in the middle. I didn't know much about bridal salons in the area so I was going based only on Yelp reviews. I can't stress this enough- My experience and Renee Austin was incredible! This was my first time shopping for a wedding dress and I didn't know what to expect, so I was a little nervous waking in. My group was a little large and my budget was a little low so I was worried that a fancy dress store would be annoyed with that. But the second we walked in, we were welcomed and made to feel comfortable. Jana was our girl, and she could not have been more perfect. When I told her to budget and general info about my wedding/style, she started pulling beautiful dresses right away and encouraged all of my dress shopping companions to do the same. It was so fun and easy trying them on and, although she made sure that each one was perfects and pinned just right, I never felt any pressure or push from her to buy or like anything. She even seemed to be having as much fun as we were! At the end, I was stuck between three dresses and I really wanted a night to sleep on it. Plus I also had another appointment elsewhere (ended up not being nearly as easy and wonderful). This was Saturday and they weren't open on Sunday, but I had to drive back to Chicago Sunday afternoon. Without a second thought, Jana offered to come in on Sunday so I could think it over and make sure I'm getting the perfect dress. I'm so happy I found and went to Renee Austin first. It was all I needed for a perfect dress and a perfect shopping experience. Thank you Jana!! read more

WONDERFUL, wonderful, wonderful! Great service, stunning gowns & incredible consultants. Don't waste your time going any place else :)

I drove two and a half hours to Grand Rapids to look for a wedding dress and Renee Austin Wedding was my first stop. I didn't have an appointment, but I wasn't expecting a consultant session or anything more than browsing and getting ideas. I was met at the front door by a very sweet consultant, who took me under her wing and led me to the back, peppering me with excited questions about my impending nuptials. This part of my visit was really nice, but it soon took a turn for the uncomfortable. I hadn't had a chance to do more than a few online searches for dresses and really wanted a chance to look around and figure out what I was looking for. The consultant seemed to really mean well, but her execution turned out to be horrible. I was told my budget was only big enough for a bridesmaid dress and that the styles I liked were far too expensive for me. When I mentioned the color champagne, because it always looked pale gold online, I was told to sit tight and she'd be back with dresses for me to try on. The dresses she set up in the dressing room for me to try on were ugly, brown, and several sizes too small. My objections were ignored and I was told to try on the dresses so she could see how they looked on me. I stood in the middle of the dressing room staring at the ugly dresses, extremely uncomfortable and unhappy, listening to the consultant repeatedly ask if I was ready yet and does she need to come in and help? I couldn't wait to leave. I don't know why I didn't leave, but this was my first time in a bridal shop and I wanted it to be productive and possibly positive. In the end, I bit the bullet and tried on one ugly dress after the other, holding up the front and tromping across the room in front of everyone, while the consultant held the back together. She started slipping in wedding dresses, which were much prettier, but still far too small. I was told I'd have to find a suitable sample dress because nothing could be ordered in time for my wedding in four months. I really should've left, I hated every minute. The last dress was only two sizes too small and could be tried on without needing much extra help, which overjoyed me to the point of strongly considering the sample. It was far from my personal style, but I was so happy to be mostly clothed in a wedding dress that I took a picture and sent it on to interested parties for feedback. As soon as I left the dress shop and breathed the fresh air, I felt slightly traumatized from feeling so helpless in a situation that meant a lot to me. My concerns and opinions were completely ignored by someone who appeared to care, but, in the end, was more than happy to send me on my way without a dress or follow up. I know I didn't have an appointment, but it would've been far better to have been able to just look around than the ridiculously horrible experience I was put through. read more

Beware of all of their extra fees, charges, rushes, etc. they seem to try and squeeze as many pennies out of their customers as possible. Brides, Be kind to your bridesmaids... choose your dress from a regular store, where they can try on their right size, pick it up or have it shipped directly to them, not be locked into an order they don't know is going to fit for sure, take it back if needed, and not be charged for ridiculous and unnecessary shipping charges, Rush fees, etc. not recommended. read more

Renee Austin was great! I recommend them to EVERYONE. I came in looking for bridesmaids dresses with five of my seven ladies in tow, and they didn't miss a beat. Despite being incredibly busy, they helped us and paid attention to us. My consultant treated us with respect and was even excited about my wedding, which was a nice change of pace from many of the shops that are so used to brides that weddings don't seem special for them. She made me and my bridesmaids feel great and really helped in finding dresses that came in the cut and color that we were looking for. read more

Amazing. What shopping for a wedding dress should be like. Excellent customer service, great ambiance and a doable selection of dresses. I was incredibly impressed by the employees. Highly recommend for anyone looking for a bridal gown! read more

I thought I would be getting married in a paper bag... until Renee Austin! Thank you for making me feel comfortable, accepted, and above all... beautiful! read more

Don't waste your time anywhere else. Make this your first stop and you will find exactly what you're looking for. The customer service was AMAZING and they had a very large selection of different dresses! I was nervous about finding something I would like but only took an hour and I had my dress. If you can work with Jana your day will be made! Promise- this is your one stop shop that will make finding your special dress stress free and tons of fun. If I could give more than 5 starts I would. read more

Went in without an appointment to just look and get ideas. There were four associates sitting around. They wouldn't help because I did not have an appointment and they all four were waiting to help the next appointment. The appointment time came and went ( I'm guessing the girl was running late) and I was there like 35 minutes and even without an appointment they couldn't be bothered to answer my question. They just say there gossiping and on their phone. read more

Wonderful!!! My daughter and I actually visited the Renee Austin Prom shop ... and we are so glad we did! I was worried a specialty shop would be too pricy and a very intimidatingly formal shopping experience (kind of like bridal shopping - needing an appointment with a consultant, etc.). However, we were greeted graciously and invited in - no appointment necessary (NOTE: this is for the PROM shop, not the wedding shop.) The two women on staff were really friendly, down to earth and fun. (I think the one who was helping us most was named Mia, based on other reviews, here - I wish I could remember for sure because she was GREAT!) They said there was no problem working with our budget (even offering discounts where they could), and helped my daughter find some beautiful dresses to try. She found a gorgeous, unique dress that was well within our budget. THANK YOU, LADIES OF RENEE AUSTIN! We will definitely tell everyone how great you are! read more

I would not recommend this bridal shop. I purchased my daughter's dress from here. We have gone to 2 places to have alterations done, but neither place is willing to do the alterations. They said this dress should not have been sold to my daughter. We then contacted the seamstress recommended by Renee Austin and she stated the entire top will require her to "remake it". When I told the manager, Emily, at Renee Austin, this information, she said that can't be what she meant. I didn't pay $2100 for a dress to have this huge problem! Given that we also bought 10 bridesmaid dresses from this wedding shop, I would think they would be willing to do something to assist us. Their only assistance is to help us order another dress for my daughter, which will now require a rush fee. Thanks, so thoughtful. I felt like we were pressured into buying this dress. The saleswoman had the contract filled out before we even had a chance to completely think it through. Also, since the seamstresses feel this dress will be very difficult to alter to my daughter's figure, the saleswoman should have known too. Instead, she said, this will fit perfectly! Ha BEWARE!!! read more

Made our experience really great! Mia was so fun and knew exactly what my sister was looking for in a dress. We didn't expect to find a dress so quickly but we definitely fell in love and we will be back for bridesmaid dresses! read more

Went to Renee Austin recently with my roommate and the rest of her bridal party. The stylist, Eliza, was extremely kind and helpful, listened to my roommates concerns and desires and only pulled dresses in budget that would arrive in time for her ceremony (on June 9). She asked insightful questions to help my roommate narrow down her top choices and eloquently paired accessories with each gown so that she could more easily picture herself on her wedding day. She was very knowledgeable about the product line and even went out of her way to make sure that the dress my roommate eventually chose would come in in time to be altered and ready for the big day. She listened to the opinions of the entire bridal party but made sure that nobody spoke over my roommate or stifled what she wanted. The dresses are a little pricey, but worth it for the quality. The only thing I would suggest is, if you're coming in for a bridal appointment, bring undergarments with you (strapless bra/slip) unless you're comfortable trying the dresses on without much underneath. Otherwise our experience here was fantastic! read more