Contact tikis gave me an eta, office kept me updated via text. Driver was on time and was very…read moreprofessional. This the company I will use if need in the future.

I reached out to Tiki's Towing after seeing their $65 tow advertisement on Facebook Marketplace…read more When I contacted them, I was informed that the $65 rate only covers up to 2 miles, which is understandable. My total came out to $120, which I agreed to without issue. Before the tow, I clearly explained to the first person I spoke with that the vehicle needed to be moved from one property to another and placed behind a gate, and that they would need to open the gate. After the vehicle was picked up, I also sent them a picture of the gate--circled--as you can see in the image below, to make sure there was no confusion about the drop-off location and instructions. When the driver arrived, a different person contacted me for directions. I assumed all prior details had already been communicated, so I did not repeat the information about the gate. However, once they arrived at the drop-off location, they refused to open the gate and place the vehicle inside. They told me the person I originally spoke with was "in training" and unaware of their gate policy. I explained that if I had been told upfront that I needed to be present to open the gate, I would have made arrangements to be there. Despite this, they refused to wait for me and left the vehicle in front of the gate--even though I had already paid the full amount. Before posting this review, I tried to handle this professionally and work things out directly with the company because I genuinely support small businesses. However, I was told they would rather respond to a review than resolve the issue. To make matters worse, the owner/co-owner was argumentative and unwilling to fix the situation, stating they had other jobs to get to. Overall, this experience showed a lack of communication, professionalism, and customer service. I would recommend clarifying all policies upfront if you choose to use this company.

Hands down the best towing experience I've ever had. They got to me way quicker than expected. The…read moredriver was super nice and very professional. My car is lower than most vehicles and the driver took extra care to make sure no damage happened to my car when getting it up on the truck. Highly recommend.

Arrived quickly and got us taken care of with courteous and professional service. Would recommend…read moreJax Express to anyone. We also use them for our work fleet and they always take good care of us.

Very fast! good tow!My car gotten to the destination safely! Love the cash app method very easy for…read moreme

I called many towing companies including 4 Nine Towing and Recovery, I got a text to tell me that…read moreshe would call back. I got several of these automated text messages from other companies also while searching. While waiting I did get a hold of another company but 4 Nine Towing did call me back, I thought that was professional so I want to keep 4 Nine as a reserve for next time I need a tow. It seems people in the tow business hate their job or they are busy as can be. It's about customer service and I called the 5-star companies and only 2 I would recommend and 4 Nine is one of them~

excellent service! he even helped me find someone who could make my car drivable!…read more can't say enough good.stuff! this company is going.on my must have list!!

Chose them in an emergency from good reviews and was not disappointed. On my second tow now. Both…read moretimes the person on the phone was polite and helpful. Both times the driver was professional and friendly, even the guy getting soaked in the rain. Both times the price was reasonable. I didn't feel taken advantage of in my time of need. Take note, other tow companies. This is how you make and keep lifelong customers.. Fair prices and good service. I'm a car guy and I've towed a lot of cars and I'm very happy with Allen's. Thanks guys.

They did awesome at getting my daughter unstuck on Christmas for a wonderful price!!! Thank you so…read moremuch

Punctual, efficient and good communicator. Price was fair and upfront. Kept me in the loop on…read morearrival and delivery

Most positive towing experience!!! They were incredibly nice, understanding, and kind over the…read morephone. I inquired about if they knew or would recommend a mechanic and they did, even discussed with me the issue with the car, parts needed to fix it, etc. Willie was our tower and he was AWESOME!!!! Communicated his ETA very well and just such a nice guy. Overall, he made the experience calming despite the circumstances of car troubles. 10/10 would recommend and use again.

Even though the driver was late - he actually stopped on his way to help someone with a flat tire -…read morehe was fast, courteous and efficient.

I Would like to star by saying I have know and used and worked for Ronnie Sr over the past 15 years…read moreoff and on! This man is truly a good person and has given myself and my family on many times the shirt of his back even after a length of time without contact he was there for me! He has a strong relationship in our area as he has been in business good times and bad times for 40+ years! If Mr Ronnie gives his word on anything from a free tow, to floating a tow bi a few weeks or even a side job, he is good as gold behind his word! , I am writing this review in the memory of Mr. Ronnie Hendricks Sr, Who has be called to a higher power and joined the good lord! My heart breaks as I would like to have said hello and goodbye one more time and THANK him for every single thing he has done including Help me and my family Get on my feet literally days away from being homeless! I am forever grateful to this man and want everyone to know that his Heart and kindness was very real and sometimes misunderstood! I am not family by blood, but this man is more family to me than my own! REST IN PEACE RONNIE! (POPS) Look forward to rejoicing with you someday and please finally enjoy retirement my friend! Rob & Ang M

Great service very responsive and really took care of me definite subject matter expert on towing…read moreand assistance.

Cant say enough good about this company! I was stuck with two blown tires on my RV and they came…read moreout and repaired them the next morning! Great service, great communication and fair price! Bonnie Raye

These guys were amazing! Don't know what we would have done without all their help, if anyone needs…read moreassistance in Jacksonville, FL these are the guys to call! James T. Rahway, Nj

came to me late at night.driver very patient for my house is hard to get to. quick to get to me…read moreand take my truck

There's a reason this company had a 2.3-star rating at the time of my review. My experience was…read moreappalling. I was threatened with having my car impounded over a $26 balance--the difference between what my auto insurance covered and what they claimed I owed. Instead of handling the matter professionally, the driver used intimidation and held my vehicle hostage over a trivial amount. When I called to complain, the woman I spoke with was just as rude and dismissive as the driver. She told me the manager was Darryl and unapologetically stated this was "their policy," as if threatening customers over $26 is normal business practice. It got even worse--they actually went back to the Cadillac dealership and retrieved my keys until I paid the $26, effectively holding my property hostage. That is not customer service; it feels predatory. If a company is willing to threaten impoundment and withhold your keys over $26, imagine how they handle bigger issues. Unprofessional, hostile, and unethical. I would never use this company again and strongly caution others to stay away.