If you have a home emergency I would definitely recommend choosing another restoration company…read more I've had 2 different projects done. One was at my rental property, the second at my primary residence. When a new tenant moved into the rental property we found many things that weren't done correctly, some that cost me a large amount of money. Thank goodness there was a new project manager, who corrected many of the problems caused for the last project manager. There was a huge amount of leaking when my tenant took a bath. It caused water damage in both adjacent bathrooms. The master bath floor was to be taken down to the studs in the insurer payment. It wasn't. When the hall bathroom flooded, the workmen found asbestos that has been covered by layers of tile. My question was if the adjacent bathroom floor had been removed to the studs, wouldn't asbestos have been found there too? The Project Manager admitted Yes. Asbestos was then found. The company covered the asbestos removal in that one bathroom but not the other. If they had done the work correctly the first time they would have known both bathroom floors were the same. Then the source of the tub leak had to be found. The plumbing under the house wasn't going to the city's connection. More big bucks for me. The new project manager did correct some issues that the now no longer employed Project Manager didn't correct. He couldn't believe that he actually took the new toilet I ha recently replaced & replaced it with a cheap one. I saw it & said "Where is my toilet?" The next day what I thought was my toilet has been returned,. But when I tried it the lid wasn't solid like the one I had recently bought. My theory was that he was running his own business on the side & skimming from First Atlantic & its customers When I had a pipe break at my primary residence I panicked & called First Atlantic. To my chagrin they assigned that same Project Manager. On hindsight I should have requested someone else. I later learned that he was sub contracting work to companies not used by First Atlantic. They had to remove the tile from my master bathroom floor to mitigate the water damage. It was obviously not done correctly. A few years ago I had my front door removed. The stud it was connected to, which was directly under the worst of the water leak, was so rotten that it crumbled into pieces. The tile company didn't shield the bathroom correctly while they ground away the inches of hard insulating material under the tile. My vanity, closet & bedroom were coated with the residue. I had to throw many things away. When the cleaners he hired were asked about cleaning the area they indicated their instructions were to clean a path from the VA bathroom and down the front staircase . I later learned that First Atlantic has their own cleaning crew that would never have said that. I could go on and on. Suffice it to say that even with personnel changes, I would never hire this company again.

I wouldn't wish water damage or any type of damage to anyone's home, but if it ever happens to you…read more- do yourself a favor and call First Atlantic Restoration. Truly the most empathetic, thoughtful, tenacious, communicative, thorough and consistent customer service I've ever experienced from start to finish. From the damage mitigation, to the end build out, to the absolute nightmare of dealing with insurance - they were always above and beyond and gave me peace of mind. Andrew, Austin, Lynsey and their teams made the frustration of the past few months bearable and kept me sane and sometimes even laughing - often a very daunting challenge - and I couldn't be happier with the end result!

Superior managed an addition to our home. Everything went very smoothly. The work was excellent…read more They went above and beyond to help us get back in our home quickly. Highly recommend!

Superior services does quality work in a timely manner with great communication throughout the…read moreprocess! They did a full remodel of our master bath and have done several other smaller projects for us as well. They were very responsive to any questions or concerns we had along the way. The finished products are wonderful and I'd highly recommend this company!

Love that all the Guys that visited my home had on Mask and keep them on. They came out within 2…read morehours of my Insurance Company Calling them. Rich was AWESOME Today (3/5/21). He was my "Friday Hero". Daniel and Dave (3/3-3/4) were Great too. Thanks To all Three of you Guys. Professional, Courteous, Presistant and Thorough. Anita for your scheduling and making sure someone was at my home in Record Time. Thank You All for you Help taking care of my home with the Water issue. Sincerely Thankful !!! The Majette's

The laziness, inconsiderateness, and sheer incompetence of Servpro of Portsmouth was so astounding…read morethat I feel obliged to share our experience. My wife and I had severe water damage to our home after a pipe burst, requiring an extensive remodel. I will caveat this review by saying that Servpro's damage mitigation crew was timely and effective. We thought this professionalism would carry over to their restoration division. We could not have been more wrong. * Terrible planning and management of subcontractors. Servpro repeatedly demonstrated that their management skills were worse than a four year old with a clipboard. Examples include: o It became expected that the first iteration of their materials order would be incorrect. They ordered custom cabinets that did not fit our kitchen (which they had every opportunity to accurately measure). This required multiple re-orders, extending our timeline by months. o They installed the kitchen backsplash prematurely. This caused issues with re-installing our bar countertop, requiring a total re-work of the bar and backsplash. Again, grossly extending the timeline. o They ran out of flooring material and took weeks to re-order new flooring. You would think that with a measuring tape and notepad, they could avoid this issue. Again, we were fascinated by Servpro's ability to extend their timeline at every opportunity. o Servpro allowed their subcontractors to treat our home like a frat house. We repeatedly found cigarette butts inside, drinks missing from our fridge, and unflushed turds in our toilet. These problems persisted, even after we brought them up to the project manager. * Abysmal communication. o Our project manager consistently no-showed to prior-arranged meetings without even the courtesy of a phone call. Subcontractors consistently failed to arrive for days in a row, extending jobs that would have taken a few days to weeks or months. * Timelines not met. o Our initial project manager quoted 6-8 weeks for the rebuild job. Here I am, 8 months later, writing this review as our job just concluded (incomplete at that). o My wife and I ended up doing a significant amount of the work that Servpro assured us that they would complete. Some examples include: Moving our furniture into storage. Cleaning up the drywall, insulation, and other mess left by the initial water damage. Taking material trash and destroyed furniture to the dump. Re-installing misaligned trim. Re-installing misaligned cabinet doors and pulls. * Shoddy workmanship. If Servpro advertises themselves as remodel professionals, I can assure you firsthand that this could not be further from the truth. Examples of their inability to correctly complete even the most basic construction tasks include: o Baseboards poorly joined when one piece should have been used. Even after their third try, they still got it wrong. o Nicked, scratched, dented, paint splattered, and otherwise damaged furniture, requiring that we hire an outside professional. o Broke our granite countertop after they removed it from the kitchen. o Gouged new flooring just days after it was installed. o Cabinet doors not level, and cabinet pulls visibly misaligned. It appears that they hung cabinets and installed the doors and pulls without taking a single measurement. Which brings me to my next point... o Did not erase pencil marks on cabinets. This one impressed me, since it was evidence that they at least attempted to correctly line up and level cabinet pulls. The untrained human eye quickly revealed that these marks were, indeed, misaligned. We had them re-order new cabinet doors so that I could correctly install them. After 7 months of dealing with these folks, we called it quits and negotiated a bill that subtracted from our initial itemized quite any work that was not done, done incorrectly (requiring that we redo it), or done by us as the customer. If you are considering hiring Servpro for your remodel, I suggest that you try a class of middle schoolers instead - you'll probably have better luck.

The sales team was on their A game, I had no intention of using them but Chris was extremely…read moreknowledgeable and good at his job. He was not pushy, he was down to earth and presented the facts, answered all my questions and didn't ask why I wasn't willing to sign the moment his sales pitch was over but rather thanked me for my time and let me discuss my options with my spouse. Furthermore when it came time to deliver he did, he helped initiate the insurance claim and got the process started. Mitigation team was prompt courteous and very easy to work with. If you get a team led or with Rob on it he does great work! While a little heavy handed in the value of their work, the knowledge of the processes and osha requirements makes it near impossible for insurance to argue. When it came to reconstruction it felt like it took awhile to get started and then asking to be put on the schedule resulted in being accused of self importance. I understand scheduling delays can cause intimidation as to actually giving a client an estimated time frame, however to say you have no idea is not a good business practice. What saved them is they are incredibly talented at getting the customer top dollar with insurance because again they write with a heavy hand. Thankfully Jacob understood I was not willing to go over what insurance was giving us and worked with me to get as many jobs we could not do ourselves was covered in the actual estimate. A brief timeline for your awareness: From the start of rip out to the day insurance received the invoice was 10 days. Insurance then took 9 days for us to all get on the same page for mitigation. It took insurance another 13 days to agree on reconstruction costs. Reconstruction for ERS took 10 days to finish the estimate and materials list, I paid the deposit and signed the contract during that time- actual work started 9 days later. Despite the slow start they did get me on the schedule fairly quick. About the reconstruction teams: Masters of their craft are the carpenters Mike and Rick. They are so unbelievably talented in all they do; they understand wood and how to make the cuts look seamless and took great pride in their work. They will never be caught lounging around on the clock and are very courteous. Whenever you need a touch up or the project needs to be finished Shawn sends them because they are that good. They fix drywall, plumbing, you name it. I would hire them again personally due to the quality of their service. Steven and John the tile subcontractors are also extremely knowledgeable and went above and beyond to make sure I was getting the best product possible. They took care to not break tiles and if something was wrong they would rip it all out to fix it without me saying a word. Their understanding of high fail points in showers and how to ensure the shower and tubs were not going to fail made us as homeowners feel much more at ease. The drywall subcontractor left a lot to be desired. The team is so kind and did a phenomenal job hanging the drywall and skim coating over a terrible texture, but they did not clean up after themselves very well - leaving dust in electrical sockets, mud on electrical outlets and switches. They also did a lackluster job finishing the product - leaving a large imperfections on the walls bumps and grooves alike - and their primer job resembled that of someone painting with 75% water and 25% primer. Such a shame as they were a very nice team, and maybe had I been there to babysit it would have been a different end product. The project manager for mitigation was not my personal favorite as he did not comprehend how to handle a client who is having their house ripped apart and wants to put it back together. The project manager for reconstruction, Shawn and Ethan was a different story. Shawn was understanding and attentive. He came and checked in on the job every couple days if not daily. When there was a problem Shawn was on it, he wasted no time and was constantly making sure the project was moving in the right direction. Overall a good company.

Bottom line is go with someone else. I had to use this type of service again and had none of the…read morebelow issues with First Atlantic. They required me to sign a work order prior to giving an estimate. One of the items in the work order stated that I would be responsible for anything that insurance doesn't cover. According to our property manager (this property is a rental) who I brought this up with, he had this issue with them in the past but thought that they had fixed the problem. They did not. USAA Insurance did not cover 1100 dollars of what they wanted. They threatened collections on me to pay this amount on top of the approximately 3500 that USAA covered. Mind you that this threat, done via email with no official document, was the first time that they demanded that I pay this amount. On top of this they did not provide a detailed invoice until this moment even though I had asked for one. (They said they forgot to include me on the original). I paid knowing what I had signed, but told them I would start the process of making sure that all people know how they do business, and that I would never use them again. Funny enough I needed these services once more a couple months later which is when I went with First Atlantic and had the complete opposite experience. I called USAA to ask for their reasoning and they gave me a break down. 1. This company charges above market rates. The USAA adjuster had told me that they discussed this with the company, so they were well aware that they were charging above market rates. Insurance does not cover rates that go above market value. 2. They charged for supervisor hours. This is apparently unusual and not covered by insurance companies. 3. They sent some samples to a third party to be tested. Again the adjuster had talked to the company and told them to provided an invoice and after doing that they would cover this portion. An invoice of the third party testing was never provided. This company relies on the notion that they must get in right away to prevent further damage to your property, rushes you to sign the work order, knowingly charges rates that insurance will not pay for, and does not provide proper documentation to insurance to allow for a larger reimbursement. Edit: Attached is the statement from USAA. They also used a lab by the name of Commonwealth of Virginia Asbestos Analytical Laboratory #3333000153 per their documents.

My business has been working with Jeff at Cavalier Enterprises and we highly recommend them!read more

I brought cavalier enterprises in on a job when the previous water mitigation company started to…read moreignore us and not do the proper mitigation. Ryan came out and told us what the issue was and mitigated our house perfectly. Ryan also discovered a separate issue with water in our house that he made us aware of. Ryan, Don, and Rob have been working with our insurance company to make sure everything was covered. It has been a headache with our insurance company trying to get them to understand the exact issue but Rob, Don, and Ryan have all bent over backwards to make sure that our insurance company knew what the problem was and understood exactly what the issue was so that it could be taken care of. I would recommend cavalier enterprises to anyone if you have a water mitigation issue.

Great service from this locally-owned business. Sammy and his right hand man did an awesome job of…read moretaking care of my carpets. These two were really easy to work with. SInce I need the house treated for fleas I had to take my dog, Bogey, to the vet to get a flea bath while the carpets were getting cleaned and taking a flea bomb. They had no problem...they just cleaned away. I was gone for over two hours and Sammy was able to get the four rooms and the hallways done before I got back. He called me when I was 10 minutes away and kindly waited so I can pay him. My carpets look great, the dog is flea free and I'm back to being an old Filipino man making everyone take off their shoes when they visit my castle.

I am completely satisfied with such a professional company. I scheduled a cleaning to surprise my…read morewife while we were out of town. This outstanding company not only safe guarded our home by ensuring it was secured afterwards but the service without someone watching over their work was excellent. Thanks for being a family and friendly care cleaning service.

UPDATED AFTER POST BELOW. I live in DC the property was in VB. I searched the business by the phone…read morenumber and confirmed the name I have written down. I had a leaking window on my rental property in Virginia Beach. I needed the outside leak fixed and inside repaired. I got told "small jobs aren't worth me driving out there so it's easier if I just fix it on the spot". I told him I live in DC and can't nor will I authorize that and this was not going to be a 1 day job. I got told he'd talk to my tenant on the following Friday. My tenant never got a call so I can only assume nobody showed up. I guess an $8000 job is too small for these ppl. Must be nice to not have to worry about small jobs or to just blow off ppl . Two stars because the limited conversation the guy was polite.

Jack and Chris...I can't say enough good things about these men and the job that they do. ASAP…read moreConstruction has been my go to handyman/remodeling contractor for over 15 years. Always do excellent work at a fair price. Chris either answers his phone when I call, or calls me back immediately when he is able to. They have always come when they said they would and always the utmost professionalism. Highly recommend them to everyone. Five Stars ***** - Harl Hockeborn Chesapeake, VA

We had water damage to our floor from a leaky fitting on our dishwasher. We didn't know how long it…read morehad been leaking. Water was squishing up through the laminate floor about 15 feet from the dishwasher and we didn't know why. We called on January 29 after a really cold snap. They came right away and identified the source. They removed the damaged floor and dried out our kitchen and living room. They got approval from our insurance company for a floor replacement. We decided, at our expense, to also have them replace our carpeted stairs with hard wood to match the new floor. There are separate crews for mitigation and restoration. Both were professional and reliable. This ended up being a big project which required additional floor leveling and replacement of insulation under the house. All of the floor had to be removed which required the kitchen countertops to be removed and re-installed along with most of the cabinets. They were able to save all the cabinets. The drying process can take a while and the fans are noisy. They won't repair the damage until it is completely dry, which makes total sense. We couldn't be happier with the result. The floor looks fantastic and the stairs are crisp and modern and meet current code. United Restoration treated us well during the mitigation and restoration. Just plan for it to take longer than you think because there are so many moving parts with demolition, plumbers, painters, etc. We recommend United Restoration wholeheartedly.

Call United Restoration first and always for any work, and if you pick any other restoration…read morecompany....Good Luck... you will need it. Call United Restoration and make sure they send out Lawton !!! United Restoration turned my kitchen nightmare into a dream kitchen!! They were OUTSTANDING during the entire process. If you have USAA just call United Restoration. Lawton did a fantastic job walking me through the claim process, provided recommendations during demolition and rebuilding and expertly managed all of the trades (electrical, dry wall, plumbing, construction, painting, floor team, mitigation...). Lawton's thoroughness and attention to detail prevented any rework or mistakes. Our renovation was not simple - we removed the sub floor, removed a wall, all new flooring downstairs, extensive electrical work and got pre-existing issues up to code, rerouted plumbing, new counters, cabinets, ripped out a sliding glass, put in French door, side lights, a coffee bar and bourbon bar, all new appliances. Not to mention all the scheduling of City inspectors.