I am a homeowner in a highrise condominium Uptown, and a recent client of Jenkins Restoration. I wanted to take a moment to simply applaud the Jenkins team for the superior customer service shown during the recent misfortune of having water damage in my condo. Working in this industry, managing the reconstruction and repairs to an individual's residence, similar and much more severe than mine, is part of their day to day. When it comes to the homeowner, any situation that impacts your normal day to day, is disruptive and stressful. What is perceived as devastating to one, may seem minor to another, and going into this process, I did not feel that my repairs would be deemed as "extreme" in comparison to those related to a fire or natural disaster, so I expected them to be treated as such.
I must say, the ENTIRE Jenkins team made me feel that my pending repairs were a priority. From the onset, where I was visited by their team and explained how the process would work, up until the day that my condo was being put back together as repairs were in the finals stages of being completed, I received red carpet treatment! Mitigation Technician, Graham Gourley was onsite almost the entire day, ensure that I was okay, that no question I had was unanswered, providing bottled water to me and my parents who were visiting, and checked in a number of times, just making sure all was well. Project Manager, Joe Birkmeyer was ever so helpful, making himself available to answer all questions, even those that may not have been related to the repairs, utilizing his knowledge and industry experience to guide and direct me, as this was a first time experience for me. No matter what the hour of the day or evening, Joe was always extremely quick to respond, and always made me feel at ease with any issue that I faced, or question I might have. Toy was friendly and very efficient in overseeing the packing, storing, delivery and cleaning of my home, and was also very responsive when I reached out after hours with a request to access my personal belongings that were in storage. I met Drew on location at their Matthews facility, as he coordinated the access to the storage facility, and worked with me to faciliate the pick up of an item that I desired to sell, prior to moving it back into my home.
I could go on and on about how every member of the Jenkins team went over and above to make what could have been an unpleasant and dreadful experience, a positive one! They displayed professionalism, dedication to ensuring that repairs were completely in a timely manner, and most importantly provided excellent customer service in making ME feel cared for and a priority throughout the entire process, like I was a VIP client!
Jenkins Restoration is to be commended for the reputation that they so deservingly earned, in Restoring Property and Lives with a Servant's Heart. read more