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    JEMS Design

    5.0 (2 reviews)
    Closed • 9:00 am - 7:00 pm

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    The Blind Man - Original Roman Shades

    The Blind Man

    (21 reviews)

    I am very upset with the service that I am receiving from The Blind Man. One month ago July 19th I…read morecontacted The Blind Man about my motorized blinds were not working. The repair guy came to my home July 21st to troubleshoot the problem. He said he would have to take the blinds to the shop to figure out the problem and get back with me. It's been just about a month since they had the blinds. I haven't been able to get a response from them when I can get my blinds back repaired. I am getting ghosted by the staff. Tim told me one thing, then the receptionist told me another thing. This round about is unacceptable. Now they have a recording on the phone that says they will get back with me and they have a sign on the door saying they are closed working out on service calls. I have left messages on the phone and the message says they will call me back. These blinds were expensive plus they are for my bedroom. I am very sorry for what they are going through but this type of business behavior is unprofessional. I'm upset. I have to pray and let God know my heart.

    I'm sad to say that The Blind Man has become a 1 star company. After two successful Hunter Douglas…read moreshade purchases and installs with Tim over the years, I didn't hesitate working with them on a custom Roman shade order. Their son, Ben, helped me find a near perfect fabric match to my curtains, and we were all set to go. However, once the product arrived (5/11/25), the experience went downhill quickly. The new shades look nothing like our previous Roman shades, which were only replaced because after 25 years they no longer were able to go up or down efficiently. The newly installed ones are not tidy or crisp when pulled up or down like our previous Roman shades, even though The Blind Man had them and photos as a reference. Before ordering, I asked to see a sample of what my shades would look like when finished. I was told that because it was a custom order they did not have any samples or even photos to show me. Therefore, I took it on faith that since they had both my shades and photos of them the end result would look like my current shades. Unfortunately, the final product did not remotely resemble my current Roman shades. When they are in the down position, they just hang there like a bedsheet. Each shade also appears to have excess fabric that creates large Vs on both sides of the shade. The craftsmanship of these shades make them something I do NOT want to look at for the next 20 years. Because of my immediate disappointment, on May 13th, my husband contacted The Blind Man via e-mail to find out what could be done. Janie, the consultant/designer, was immediately on it, which we appreciated. However, after her meeting on May 15th with the workroom representative and owner, the owner has been ghosting us under the guise of trying to figure out what to do. We should have had a resolution by May 16th at the latest. It's been almost three weeks now since we started e-mailing and stopping in to find out about these poor quality shades. At this point, we would just like the shades removed and our money returned. I would NOT recommend working with this company if you need custom shades or draperies. Their final product does NOT meet expectations, and the owner's communication with customers is subpar. DO NOT RECOMMEND. I will continue to update this review to note how long it takes them to resolve this issue to our mutual satisfaction.

    Abda Custom Window Fashions - Our New Location

    Abda Custom Window Fashions

    (4 reviews)

    I recently purchased a house, and was in need of window treatments. The builder's agent…read morerecommended one company which had mixed reviews, so I was hesitant to use them. Enter my trusty sis-in-law who had used and recommended Abda. Jerry, the owner met me at my house to measure and determine what I was looking for. He was very helpful with his suggestions/recommendations. For example, I wanted cordless top down-bottom up cellular shades, but my windows are tall and I can't reach the top, thus would not be able to use the cordless top down feature easily). He also worked within my budget, as he offers a wide variety of brands/styles. My shades arrived quickly and I was scheduled for installation within a week after they arrived. The installers were professional, friendly and fast. I was not only impressed by the quality of the product, but also Jerry's measuring skills. Each one is a perfect fit! My custom sliding door drape took a bit longer, but through no fault of Abda's (the finials were on an eternal backorder). However, once they arrived I was scheduled within 2 days to have it hung. Jerry was kind enough to give me a restaurant gift card for my trouble! I can't say enough good things about this family run business. Jerry, Pat, their sons and other employees are top notch. I'd highly recommend this company to anyone looking for window treatments.

    We just had Abda install blinds and shutters in our new home. Jerry was extremely helpful in the…read moreprocess of choosing the right look for our house. While we were waiting for them to come in they came out and installed temporary blinds on all our windows. They made it a seamless transition until they installed our permanent blinds. We were very pleased with the installers very neat and respectful. We love the quality of our blinds and shutters. We would highly recommend Abda if you are looking for new window coverings.

    Zinga's Indianapolis

    Zinga's Indianapolis

    (113 reviews)

    The staff at Zinga's is impressively professional…read more Chris was a pleasant and detail oriented installer as was his assistant, and Fred the manager. Tracy in sales was very helpful when there was a hiccup after my original sales contact resigned. And Marissa, well she is one of the most professional, kind and understanding representatives of a business that I have encountered. She replied promptly, always provided updates when promised and highly contributed to a successful installation.

    When we first ordered the custom shades for our home (close to $30k), we were very happy. Sales…read moreprocess was very good, initially. When installation was done, several shades were not done correctly and required a personal visit from upper management to agree to reorder the right size. We purchased a second home and used Zingas again. This time, it was a color issue. Again, it took MANY calls, emails, etc to get someone to take a look and realize the color was wrong! They did ultimately reorder them, but the process was terrible, frustrating, etc. Since then, we have been happy with the shades, including many motorized shades. The biggest issue now is the service process. It is IMPOSSIBLE to speak with anyone. Requiring customers to do all the paperwork online, and then wait until its convenient for them to reply is awful. I'm not sure what happened, but not having a live person answer the phone for service is a huge mistake. I cannot recommend them any longer.

    JEMS Design - shutters - Updated October 2026

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