I was in need of an ENT because I had to figure out whether my symptoms were related to my…read moreallergies, my sinuses, or possibly even my GI concerns and sinus drainage. Sorry, TMI! But when you're trying to figure out what's actually going on, having a doctor who listens and takes the time to explain things makes such a difference. Dr. Meier was great! He was thorough, listened to my concerns, and helped me better understand what could be contributing to my symptoms. He recommended Reflux Gourmet, Nasacort, and the NeilMed Sinus Rinse -- which I already use. I really appreciated his professionalism, patience, and genuine concern. It was reassuring to have someone take the time to look at the bigger picture rather than just focusing on one symptom. Overall, I'm glad I made the appointment and would definitely recommend Dr. Meier to anyone looking for an ENT who takes the time to listen and explain.

I had tried to explain to Josh, that my situation was complicated and needed time to go through it…read more He was incredibly impatient and it was clear he wanted to rush me out of the room. He proceeded to scope me after I had said that I had already been scoped before. This could have been avoided, and it was never explained that this was going to be a significant extra charge. Josh had also denied me surgery - 3 other ENTS afterward had all highly recommended surgery after being significantly more thorough than Josh. Due to Josh's lackadaisical/rude attitude and plain laziness, I now am unable to get the surgery I needed and after I met my deductible. I now am left with a reset on my insurance due to his grotesque negligence, but even after working with the kind office manager, Crystal, he will not budge on removing the charge he placed on my account. I truly do not understand the praise this boy is receiving after the very impatient and heartless attitude that I received/witnessed. Please go anywhere else if you are able - I'd be concerned of misdiagnosis//missing critical aspects of your health due to Josh's attitude problem.

I rarely leave negative reviews, but I feel compelled to share our experience with Dr. Lough…read more I brought my 12-year-old daughter to this office for an evaluation of chronic snoring that has persisted for several years. She was extremely nervous about the appointment and was visibly shaking when Dr. Lough entered the room. Rather than helping put her at ease, the interaction felt cold and dismissive from the start. When I explained her anxiety, his response came across as sarcastic rather than reassuring. Throughout the visit, I felt that both my concerns and my daughter's concerns were minimized. When I shared observations about her symptoms and experiences from speaking with other parents, I was told that I was "saying a lot of right things, but also a lot of wrong things." The comment felt unnecessarily condescending and immediately shut down what should have been a collaborative discussion. The examination itself was very brief. Dr. Lough noted that my daughter has large tonsils and suggested that she may simply need to "grow into them." While I understand that surgery is not always the appropriate solution, I was hoping for a more thorough discussion about possible causes, treatment options, next steps, or what symptoms we should continue monitoring. Instead, I left feeling as though our concerns were dismissed. What disappointed me most was the lack of bedside manner. Medical expertise is important, but so is communication, especially when working with children who are already anxious about a medical appointment. My daughter commented on the way she was treated as soon as we got back to the car, which reinforced my own concerns about the interaction. I want to be clear that my review is specifically regarding my experience with Dr. Lough and not the office staff. Overall I did not care for the establishment. Unfortunately, based on our experience with this provider, I would not recommend him to families seeking a compassionate, patient-centered approach.

Dr. Lough performed two surgical procedures for me over the last two months. In both cases Dr…read more Lough fully explained why the procedure was necessary and what alternatives were available. Dr. Lough met me in pre-op prior to each procedure to address any concerns I had and contacted my wife immediately after the procedure to confirm that the surgery has gone smoothly. Follow-up was thorough and the results were exactly what I was told to expect. The front office staff was friendly and efficient. Dr. Lough is fast, efficient, diligent and well respected by the surgical staff at Renown. If you need an ENT look no further.

Dr. Stacey Hudson, the lead physician in this practice, is an outstanding physician and an…read moreexceptional person whose professionalism, training, experience, and approach to his work is a true gift to Northern Nevada. His skill and expertise has helped me, my family, and friends. I recommend him to anyone who is suffering from ear, nose, sinus, or throat problems; whether chronic or acute. He is a resource and a calm voice of guidance and action with difficult health issues. I can thank him for the ability to hear after suffering from an undiagnosed mastoiditis infection. I had suffered from dozens of ear infections throughout my life, but two years ago, this one felt different. I had been treated by my primary care doctor and had even gone to urgent care when vertigo, hearing loss, and pain increased despite treatment. Dr. Hudson's receptionist got me in for an appointment quickly. After a brief exam, interview, and in-office CT scan, I was diagnosed with a mastoid infection and scheduled for a surgical procedure. Three weeks into the infection, with conventional antibiotics not effective, I had a 50 decibel differential between ears (one infected, one not). My hearing was not restored after the surgery and took months to return and heal. It was a scary time but I knew everything had been done to ensure my best chance of recovery. Without Dr. Hudson's intervention I am certain I would have suffered permanent hearing damage and progression of the infection. Dr. Hudson has managed complex and challenging conditions for my loved ones, each condition requiring a different set of skills and knowledge. Not only does Dr. Hudson have outstanding technical skill and uses innovative yet scientifically grounded approaches to all ENT conditions, he genuinely cares for his patients. An exceptional, world-class expert right in Reno; a true gift to his patients and community.

Dr Hudson is fantastic ( my son had surgery done by him) so i wanted to see him but his office…read morestaff is horrible. They do not want to schedule new patients. They have every reason under the sun. Talked to my insurance and I know its in network after they said it wasn't. They finally say it is and now they beed a referral saying my insurance wont pay without. My insurance that I spoke to. Called Dr Zamboni- no issues with scheduling.

The attitude of the front office is appalling !!! They are are rude , curt and show no interest in…read morethe patient or the patients concerns. The flippant demeanor is off-putting and incompetent. I have called every week to get an appointment for my ear issue. Whomever answers the phone needs to find a job she likes and not take her misery out on the patients. I had an "emergency " referral sent there from my primary care doctor. I had results sent the office from the audiologist over a month ago and no one from that office called to tell me what Zamboni diagnosed. Now please tell me how an ENT specialist can diagnose without ever seeing me? I wouldn't step foot in that office and don't bother calling unless you're ready to be verbally abuse by the front office. Stay away. I can see why they have a three star rating. It should be was than zero in my opinion

Dr Zamboni is amazing and very friendly not to mention his staff is wonderful and very nice. Very…read morenice. Would recommend to anyone.

I was in need of an ENT because I had to figure out whether my symptoms were related to my…read moreallergies, my sinuses, or possibly even my GI concerns and sinus drainage. Sorry, TMI! But when you're trying to figure out what's actually going on, having a doctor who listens and takes the time to explain things makes such a difference. Dr. Meier was great! He was thorough, listened to my concerns, and helped me better understand what could be contributing to my symptoms. He recommended Reflux Gourmet, Nasacort, and the NeilMed Sinus Rinse -- which I already use. I really appreciated his professionalism, patience, and genuine concern. It was reassuring to have someone take the time to look at the bigger picture rather than just focusing on one symptom. Overall, I'm glad I made the appointment and would definitely recommend Dr. Meier to anyone looking for an ENT who takes the time to listen and explain.

I feel bad for the people that have to go to this place i greeful I lost my hearing at a young age…read moreao at this point I'm use to only hearing from my right ear. I was having pain in my left ear so I got referred to this place but the service is horrible im sure the make plenty of money but there equipment is from the 50s and they just flat dont care is just a system for,sorry to say elderly folks the have no choice, I'll stay no hearing from my left ear greeful pain has gone away. For overs.and management care in all aspects financially mentality and mainly humanly.

Spouse needed to see if something was causing his third nosebleed…read more Dr. Garrett is straight to the point and just knows her specialty. What's really nice and comforting, is that she also knows the experience of nasolasty herself! Once she set the scope, she saw where it needed to be cauterized. So fast and somewhat painless (in my eyes)... Hopefully this will last indefinitely, but then again it could keep getting cauterized.... Will be back if it happens again during the work week!

Tried to call to make an appointment as a new patient. The lady who answers the phone was so rude…read more What a horrible first impression. I work in the medical field and can tell a lot by the office's customer service. You failed.. Jackie

My appointment with Dr. Jeffrey Watson was extremely disappointing and, frankly, not what I…read moreexpected from a specialist consultation. I felt there was minimal engagement or effort to properly evaluate my symptoms. I was seeking assessment for issues that I believe are related to GERD or LPR, conditions typically within the scope of an ENT evaluation. Instead, my concerns did not feel meaningfully addressed or investigated. The only option offered was a terrible medication that once you stop taking it makes your symptoms worse, which I do not feel is an adequate or comprehensive solution for my situation, and no other treatment pathways or diagnostic alternatives were discussed. I left the appointment without clarity, direction, or any actionable plan. Overall, I found the visit unproductive and not a worthwhile use of my time. He's just a ENT plastic surgeon I believe, how I got referred to him is a complete mystery.

Just underwent surgery with Dr. Watson last week and have nothing but the best things to say about…read morehim and his team! He made the entire process from start to finish so easy and stress-free! I always knew I was in the best hands. I got a Septoplasty, turbinate reduction, and rhinoplasty. I've never been able to breathe well out of my nose, so Dr. Watson walked me through every single option for me. Surgery ended up being the best option and I am so grateful I went through with it. I added on cosmetic rhinoplasty and Dr. Watson did a fantastic job with both the cosmetic portion and the structural portion and is extremely knowledgeable about the ins and outs of the nose. With how quickly I'm recovering, I can tell how meticulous, gentle and detail-oriented he was with my nose in the surgery. After just one week, all of my bruising and swelling is gone. I got my cast and splints off and out of my nose 5 days post-op and was immediately able to breathe. INSANE!! And already LOVING the shape. Dr. Watson knew exactly what I wanted without me even having to over-explain. Highly recommend going with him for surgery or any other services you are looking for. He spends the time with each of his patients, makes them feel so comfortable and is truly the best of the best in the ENT and plastic surgery world! Fantastic doctor and fantastic human being! Could not recommend him enough! Thank you to Dr. Watson & the entire Tahoe Forest family!!

I agree Dr. West is a fabulous Dr. and both my children and my wife have been through surgery and…read morenormal ENT care with him. The problem is his billing, business office. After 5 yrs of not seeing Dr. West we call his office to schedule a appt. for the wife and they schedule, take her in for an initial visit, reschedule her for a second visit to go over the tests from the first visit. My wife takes time off work to go to the Appt. only to be asked back in the billing office and told unless she pays a back payment from 2007 of $347 they will not be seeing her today. They apparently sent us to collections in 07' yet we did not get any bills or collection notices from them, we offer to make payments on it and they refuse saying it was not there acct. anymore contact the collection agency. On top of which in 2008 with heavy economic pressures and lack of work we filed chp 7 and all collection debt was discharged. I know they have the right to see who they want, but they could have told us in advance that this was an issue before scheduling the appt. and or called us to let us know they would not be seeing my wife so she did not have to take time off work only to be told go away. This kind of office management only brings down the great work Dr. West does with his patients.

I can't give Dr. West enough commendations. Dr. West has been my ENT doctor for the past year and…read morehas provided excellent care. He performed my tonsillectomy and adnoidectomy in April 2009. He explained the procedure and answered all of my questions. As an adult, the tonsillectomy recovery was painful, but Dr. West prepared me for that and prescribed adequate pain medication. I've also had a nasal turbinate reduction procedure (somnoplasty) to address my chronic sinus infections. Again, Dr. West answered all of my questions and provided excellent care. Dr. West continues to provide superb ENT treatment and is at the top of his field. I highly recommend him.

Dr. Mathis was fine, a bit eccentric to be honest. The scheduling and welcoming staff are HORRIBLE…read moreto say the least. Every encounter with them has left me feeling like the care in healthcare is lost. They are rude, curt, cold and do not have any customer service skills or concern for patients. I am in customer service, having been in the medical field for 2 decades. Unfortunately, if the doctors read this, your staff reflects poorly and negatively on your practice. I will not return based on your staffs rude practices. Please consider this constructive criticism as I respect my referring doctor and have, on several occasions brought gifts to their amazing staff.

Dr. Mathis was very knowledgeable and professional. He diagnosed my condition and explained to me…read morewhat was going on and gave me options. Very comfortable with the visit.

DR Ryan Zeller has been my primary care doctor for 7 years . I have always been able to communicate…read morewith Dr Zeller and His Nurse Practitioners his staff is always been helpful and courteous. Even though they don't take insurance they will help you through the process of sending in claims and they will call in pre-Authorizations and is very reasonable for appointments when it comes to cost The staff is Spanish-speaking and English which helps out. They take walk-ins and work with your appointments and you're always in and out within 30 minutes or 45 depending if you have an appointment Dr Zeller and his staff are highly recommend. Sherri Diltz Zorn & Famiky

I sliced my finger and found myself at Dr. Zellers office. He doesn't take insurance which I think…read moreis GREAT! He did a beautiful job stitching up my finger and the cost was reasonable; unlike how it would have been had I gone to ER.