I'm a first time patient. I'm an older female and I went in for a physical exam's. During the…read morevisit, I felt like Dr. Appleby was dismissive. I've had physical exam's before, so I'm familiar with what it consist of. She did not do a head-to-toe examination. She did not check my ears, nose, throat or eyes. She did not check my abdomen or my reflexes or balance. All she did was listened to my heart and lungs and recommended vaccinations. I was hopeful but turned out to be very disappointed and dissatisfied.

Dr Appleby is responsive and caring. She's my general practitioner and always sends me in the right…read moredirection when I need a referral. I appreciate her very much

Great office and great staff. I've been here for all sorts of ailments and they treat me…read moreRight every time. Knowledgeable and supportive are words that come to mind. I've seen a few of the staff and they always prescribe the correct medication and get me in and out.

I, have pick Dr DianaBryant MD for my new doctor my doctor of 11 years DrMaurice Bell just didn't…read morework out I, liked Dr Bell but I, just wasnt getting the care I, needed I, talked on the phone with Dr Bryant staff and they were very nice and helpful thank you so much Linda Fessenden....I would give her office staff a 5....

It is my pleasure in having Dr Laurie MORTARA as my family internal Doctor. I'm so confident and I…read moream so blessed having her she's concern about our situation. She herself calling her patient how's it going on any problem issue etc. I was with one of the Dr that almost every other wk having an appointment which was not necessary but Dr L MORTARA all I can d say she's the best Doctor that I'm seeing her almost 10 yrs I would say and she always ask what can she do to you in order to help you if things not helping . She always wanted to have us at least 4-6 month to see or make appointment in order to make sure everything is good. Dr Laurie MORTARA the best Doctor that you can count on. She's like a family to you she's always happy smiling and very nice best Doctor I really like her. Thank you for having us and thank you for all

She always makes me feel so much better.....she is attentive and caring. Rarely these days does a…read moreDr. Go to trouble of calling to check on patient's progress, but she has called more than once. I love being able to send her a message if I have wuestion or concern. She always answers promptly. She is great.

Dr Ibarra is a caring, knowledgeable, family man. I trust him dearly. Thank you for always being…read morethere to help patients like myself. Ellie is on top of everything and has really helped me stay healthy ! Ellie is the best ! Thank you!

My family and I was trying to make appointment and ELLA the manager said she would call my husband…read moreback to check eligibility. 24 hours later no phone call. So I call and asked why it took so long. Ella was making excuses that there is procedures they do for new patients. And I told her it takes all day to get eligibility. We were waiting and we HAD to call back. POOR service and then the manager HANG up!! It's sad because I was referred by a friend and was excited to go but talking to ELLA the manager who has no compassion and didn't care that we wanted to see the Doctor! It's sad because having that kind of manager sucks!!! She lost 4 new patients!!!! Sorry Dr Ibarra Consider talking to her!! You can loose patients that way.

Excellent care and follow up to medical care questions…read more Helpful organized and friendly staff

I cannot say enough good things about Dr. Hirano. He is so kind and so thorough with every visit…read more He listens and always makes sure he addresses all of our concerns. He's also on top of it with referrals and responding to messages. Wish there were more doctors out there like him!

Love Dr. Phan! He's kind, caring and really listens. It's hard to find an HMO doctor this good.read more

I just want to say that I love Dr. Phan and his staff. I feel like he really cares about his…read morepatience. He listens (major key) and I feel extremely comfortable with telling him what's wrong. He does everything to understand what's happening, he asks questions and his staff is very prompt with giving any paperwork or anything that the doctor recommends for me. The ladies in reception are ALWAYS very kind and professional. I enjoy their smiles, even when I don't feel good, they make me forget about my pain when I am greeted by them. The back office works so hard. They are willing to help in any way they can. So professional and I appreciate Dr. Phan and his staff for being available while the world is going through a crazy time. I travel far just to make sure that I am cared for how I should be cared for. THANK YOU Dr. Phan and Staff !

I had blood work drawn here. The lab technician, Asiana was AWESOME! She was polite, gentle and…read morefriendly. I am a tough jab but she had no problem. She talked which kept my mind off the needle! Please pass on a HUGE thank you for her professionalism and compassion :). I will look for her next time I have labs drawn!

My husband has been a patient with MemorialCare for over 10 years. So our recent experience has…read morebeen disappointing and worth sharing. He had weight loss surgery, and part of his ongoing care requires regular weight monitoring. He is a paraplegic and wheelchair user, so access to a wheelchair scale is medically necessary. It is a flat scale that allows an individual who cannot stand or transfer a way to roll on a scale to record their weight. For years, he used the wheelchair scale at the MemorialCare Surgical Weight Loss Center in Fountain Valley Ca without issue. The two ladies there have always been kind and accommodating. However, in December, the manager, Charlene Freeman, told him he could no longer use the wheelchair scale. No alternative was offered, no guidance was given. nothing. Since then, we have been trying to resolve this issue with no success. A request and call back for a case manager through a patient navigator was never returned His primary care doctor was kind enough to submit a referral for access to a wheelchair scale, which was denied. His primary care is located at the Los Altos facility and was I was connected with the referral coordinator at that location. She took the information on one occasion and I never heard from her again. I have left 11+ messages for Tamara (referral coordinator) with no response since March 5th Messages were also left for Danielle (lead patient navigator), Shiela, and Julie (referral coordinators), with no callbacks Multiple messages were left with Patient Relations at (657) 241-3475--no response Even outreach through social media has gone unanswered We even went to the emergency room hoping to use a wheelchair scale there, only to be told he could not use it because he was not being admitted as a patient. Today is March 18 and still no call back from any of the numbers that I left messages with. This is extremely frustrating and unacceptable. Access to a wheelchair scale is essential for his health, and the lack of response, follow-through, and basic accessibility is deeply concerning. This reflects a serious breakdown in patient care and communication. This is a violation of the ADA and basic patient care standards. This level of disregard for accessibility and patient care is unacceptable. MemorialCare's failure to respond to patient concerns is concerning . For this reason, we had to escalate the issue to UnitedHealthcare and the California Department of Managed Health Care.

Dr. Luster is a knowledgeable, personable, caring doctor who has outstanding bedside manner. She…read moreis comprehensive and takes time to explain/educate patients on their wellness/treatment options/goals/needs. She is patient and does not take questions as a challenge. Her front desk is great. No place is perfect, but they are coming close.

My husband went here since he wanted to garner a personal experience with his doctor but instead of…read moregetting a call or questions when he called with a concern about the treatment path he was on, he was fobbed off to the E.R. even though his inquiry was clearly not an emergency. Very odd response. A resistance to listen to him led him down an ineffective path of lots of medication he didn't need, and the concerns he addressed were utterly dismissed. We moved to another doctor quite quickly.

Love her! I began seeing Dr. Hsieh in 2014; upon the recommendation of my family doctor. She was…read morethe only doctor who helped me lose 35lbs successfully. Even though I don't have diabetes {or a medical conditions that needs daily pharmaceuticals,} she was able to find the right diet & diet treatment that worked for me! . She was always available to answer my calls, questions & concerns. We've had years of consultations in person, by zoom & on phone .Dr. H has always been very come to inches about my routine blood tests and overall health! 2015 I dropped the pounds & even though there been many hurdles & situations to cause some weight gain again, I'm happy to say I'm back down & still dropping pounds!

Dr.Hsieh just disappeared ... I was trying to get my Prolia injection because it was past,the time…read moredue and her staff kept putting me off...finally found out she left her practice after she joined Optum.

Dr Olson did my knee replacement surgery on Oct of this year…read more I am very happy with the way everything worked out. Things healed up fantastic Thank you again...

This doctor seems to have issues with his memory or he's faking it who knows. Been waiting for him…read moreand his staff to get my prescription for over a month so far nothing. Even though they get paid by my insurance. Some of his staff is great and some are not. His nurse rude and a liar jessie who try's to bully you and put words in your mouth. I ask to speak directly to the Dr. I get his so called nurse. I don't know how much clearer do I need to get! LIAR, LAZY, very unprofessional. During the pandemic they were playing games with my life. I needed certain diabetic medications and this is the experience I went through. He and his staff are not friendly and there very rude and don't deserve anyone as a customer.