Dr Chad Hess is the best dentist I have ever experienced. He know his business, is personable, and…read moreresponsive. Truly appreciated. John Keenan

I've been going to this dentist since the the mid 1980's (I think) and have had a variety of dental…read morework done which all stems back to an accident I had when I was 19. The type of work that has been done includes lower implants for a complete denture, 2 bridges on the top, each side, some verniers, fillings, and regular cleanings. I've always felt welcome from the front desk to all the assistants and the dentist.

I can't express enough how pleased I am with the results of my surgery. The entire process was…read moreseamless from start to finish. The team was efficient in getting me scheduled, and they took care of me right away. The check-out process was smooth, and the representative handled all financial matters professionally. I had a follow-up appointment that went extremely well. The staff was professional, caring, and loving throughout the entire experience. I especially want to recognize Tammy and the doctor for their exceptional care and attentiveness--they were truly the best. I wholeheartedly recommend them 100%, and the rest of the staff was also incredibly nice. Thank you all for making this a positive experience! Liz

Poor experience overall. They require a $300 out of pocket in-house CT scan for all new patients…read more They won't even try to bill insurance for it and they won't accept any scans done elsewhere no matter how recent. Seems like a quick cash-grab scheme. They also refused to provide me with my own patient records when requested. A front desk staff member was unprofessional and unwilling to help. I would not recommend this office.

Woohoo! I just referred another colleague over to Dr. Anderson's...that's how much I love his work!…read moreIf you need dental implants, he's the guy! I had 2 implants done and both experiences were magical! ...and no I didn't have laughing gas. :) He just knows what he's doing and will take good care of you. He's my oral surgeon for life if I should ever need any additional implants.

Dr Anderson is the best! His whole office staff are great. Great experience, and I was scared to…read moredeath. He made it easy. I'll recommend him to everyone. Thanks guys for the great experience.

Many, maybe most, of the oral surgeons in this practice hold dual MD and DDS or DMD degrees and…read moreafter maybe dozen or so visits across several years my husband and I are very happy patients. Every experience has been stellar for patient care and in particular for surgical skill and outcome of the process. Noting a number of 1 star reviews, I'll point out that they are largely from people who are unhappy about this practice not taking their insurance. But, I'm going to focus on the quality of care here which is excellent at every step. If you are a patient looking for top quality surgical skill and care for procedures like wisdom teeth extraction, fractured tooth extractions, implants and diagnosis of oral disease, this practice in any of their locations is my recommendation. We used this Boise location but the practice has expanded with offices in Meridian, Star and Caldwell making it more convenient for patients in the Treasure Valley to access this care. OUTSTANDING EXPERIENCE FOR PHYSICAN SKILL AND PATIENT CARE: We were referred in here by our dentist nine years ago when my husband needed implant work done to solve a very tricky problem. Having had one implant done maybe 20 years ago in another city where we lived, my husband, no sissy about discomfort, told our dentist "never again" for how painful it was. Our dentist said "Trust me. With Dr. Kempers at Whitewater this will be all good." And it was, with three different procedures and multiple visits across a couple of years time, the outcome was perfect. I had my own experience with Dr. Kempers (MD, DDS) a few years later when I developed a serious problem inside my mouth and tongue that was making it impossible for me to eat and even difficult to swallow liquid and my family doctor across four visits was patting me on the proverbial head and recommending OTC management of same. I finally went into my dentist as a "Hail Mary" and he said I needed to see Dr. Kempers ASAP, he made a call and Whitewater took me that same afternoon. Through exam and biopsy, Dr. Kempers diagnosed a rarely occurring (lucky me - not - to be in the 2%) autoimmune disease and with treatment he prescribed, it went into remission. When I fractured a molar a few years later (right before Thanksgiving no less), I saw Dr. Kempers to have it removed and subsequently an implant done and all went smoothly with everything. My husband and I also appreciated that the doctor and staff always treated us with respect and were willing to take time to explain procedures and answer questions. The surgeons here are highly skilled, their medical assistants are too, the scheduling and billing are always on point. My husband and I are very happy. THE INSURANCE ISSUE: Getting back to insurance, we do have dental insurance but like most dental plans it doesn't cover much beside routine dental cleaning twice a year and there is a high deductible before it kicks in for paying partial fees on other things. Like several of the people who complain here in 1 star reviews, we are retired people. Unlike them, we do not expect an oral surgery group, or any medical practice, to extend payment plans because that means the medical practice is essentially getting in the business of loaning money and getting in the business of managing the payments that isn't a model that works for any practice. We knew that going in. Also, for procedures that are not purely dental but medical, like the biopsy needed for diagnosis and treatment of the auto-immune condition, those were billed to and covered by our medical insurance. PARKING: Private lot and you enter through the front door. After surgical procedures with anesthetic for which one needs a driver afterwards, the recovering patient can exit and be picked up at the side door. ACCESSIBILITY: One might expect that 35 years after ADA was passed that all medical offices would be fully wheelchair accessible but you'd be surprised at how many are not. This one is.

Was super impressed with the doctor (Hastings) and staff. Billing was exactly as stated and ... I…read moreended up paying zero as insurance covered everything. I don't understand all the crazies that expect a highly regarded oral surgery unit to offer lending services. Dental insurance sucks (most are $2000 max annually) but ... this group is fantastic.

I have never had such a great experience than I did today at doctor Kempers office. The doc, Bri,…read moreand Ashley were so amazing. I had a really bad experience for the second time with a certain dentist today. When I came into Doctor Kempers office, I was in tears. Bri took me in the back so I didn't have to cry in front of people. She calmed me down for sure. Ashley was a great assistant and the doctor had me laughing in the chair. I love these guys! Amazing

Last week I broke one of my wisdom teeth and was in excruciating pain. I was able to get into my…read moredentist the next day; however, the only thing he could do was prescribe my pain medicine until I could see an oral surgeon. He told me "you need these wisdom teeth removed ASAP". I didn't realize that he meant I would be having them removed the very next morning at 8:30am. I was referred to Dr. Kempers at Whitewater Oral Surgery Group. I was pleasantly surprised when I arrived at a brand new facility the next morning. It was VERY clean and you could smell how sanitary it was from the moment you walked in the door. One of the things I liked most was that the office has a table in their waiting area. This was very helpful for sitting down and completing the paperwork. The entire process was quick and simple. I was in and out in less that two hours. The staff was wonderful and they kept me calm the entire time (I have a severe phobia of the dentist and suffer from anxiety). I did a consultation with Dr. Kempers and about 15 minutes later I was ready for the procedure. They covered me with a warm blanket at my request, Dr. Kempers put my IV in quickly and that was the last thing I remember until I woke up in the recovery chair. After surgery I had MINIMAL bruising and swelling. I did drink pineapple juice before and after and I highly recommend it. After a couple of my family members had bad experiences getting their wisdom teeth removed I had decided to keep mine. From now on I will refer everyone I know to Dr. Kempers!

A family man recommended I come here. My experience at Aspen Dental, was great. From the warm…read morewelcome at the front desk to the thorough care provided by the dentist, every aspect of my visit was marvelous. It's worth noting that amidst some negative feedback, many of the reviews seemed to be from one-time accounts, which is likely from one bad customer. I wholeheartedly recommend them to anyone seeking exceptional dental care in Boise. clean, affordable, painless

I don't know how they do on orthodontic surgeries but I had cosmetic surgery done by Dr Hideki and…read moresix months later. It came back. My neck surgery was a total waste and when I went in and talked to him about it he wouldn't redo it unless he charged me again, which I think is so out of the realm of being a good doctor

Completely impressed with my daughters surgery to remove wisdom teeth today. Appreciated the nurse…read moreanesthesia person & her listening to our concerns as well as giving appropriate anesthesia for my daughter. The extra feedback from Her afterwards was also helpful. The staff overall were nice, helpful & made the experience go well.

He is so caring and compassionate. He called me while he was on vacation to answer my question!!…read moreThe staff ohn his office have the same characteristics. Top notch!

Two things stand out from this visit: the extraction was fast and painless -- genuinely well done…read more Everything leading up to the procedure and after it was not. Minimal topical anesthetic was applied to my gums or cheek before the novocaine injections by your assistant and none were applied by you -- a routine step that most oral health professionals consider standard care. [My most recent experience prior to this visit by another DDS was painless]. Skipping this procedure had real consequences: the injections were acutely painful, causing me to jerk back involuntarily, cry out, and suffer a throbbing pain in the back of my head for several minutes. I have never had a more excruciating administration of novocaine including the removal of impacted wisdom teeth years ago. What was not skipped: collecting full payment before the procedure began. That priority was made very clear. But seemingly pain management is not a priority as it took five phone calls to the office and ultimately to you directly after hours to receive the Rx for pain medication that had been promised. I would not return to this practice. I would not recommend it. And I will be contacting the referring dentist (who probably receives a kick-back) to share my experience, as I believe patients deserve to make informed decisions before being sent here.

If you have a busy schedule or are managing your finances closely, there may be a better option…read more Alpine rescheduled my extraction/implant, rescheduled my follow up (torque test), disclosed the day of my appointment that insurance coverage was less than anticipated, and still sent a follow up bill after I paid (what I thought was) in full on the day of the procedure.

Staff was condescending. I had been told they would verify my insurance before my appointment. I…read morehave Medicare and a supplemental policy. When the Medicare contact relayed my dental insurance was through another company it was not followed up on. My appointment was several days later. My insurance was not verified when I came in for my appointment. I waited for some time for it to be verified. I commented I did not understand why this had not been done sooner. My insurance has full coverage dental. Before the dental hygienist began my cleaning she chastised me for not knowing my insurance coverage and told me it was not the dental office' s responsibility . I left at that time. I am still surprised by her reasoning that it was an appropriate thing to do. Would definitely not recommend.

I was visiting Boise from out of town and had a dental emergency. I found that not many offices are…read moreopen on Fridays. Dr Hess saw me, treated me and sent me on my way. Everyone in his office was so kind and attentive. I could not have been more pleased with the care I received. Highly recommend!!

Best experience at a dental office I've had! I took my daughter -Maya- in for her first cleaning…read more She was so relaxed and enjoyed the entire experience. Shelley & Jenn at the front desk were so welcoming and efficient. Stacie explained all the tools she would be using and kept my daughter engaged in the teeth cleaning process which she LOVED! Dr. Coleman was so kind, approachable, and thorough. Maya is already asking when she can return for another cleaning!

Dr. Paventy was very rude and even mentioned he didn't need my dental work financial they are doing…read morejust fine. Never have I felt like dental work and waiting on a decision was a financial deal. Extremely disappointed in bedside manner and his reaction