Regarding Michelle Morones Assistant Community Manager!!…read more I Just wanted to say thanks for doing such a great job giving me the tour of the complex and units. Michelle was very friendly, very professional and easy to talk to. I felt very comfortable speaking with her and asking so many questions. I liked her from the start and i'm glad I came back for the tour after popping in unexpectedly near closing hours. She invited me to come back the next day and I'm so happy about that. The atmosphere with all the trees and the breeze everywhere was nice. It was a quiet complex and the folks I ran into were friendly. The unit I viewed was very nice and spacious. It was clean and smelled fresh. I was looking at the place for my daughter who's moving down from Los Angeles and I have great reviews for her. I would love for her to live here.

Let me write a real honest review about these apartments you pay about 2K+ for a one bedroom or so…read morewith very thin walls you can hear everything! No surveillance cameras, no gates for protection and no security, & let's not forget how terrible management is. DO NOT RECOMMEND LIVING HERE.

Lived in building X for almost two years, and had a great time. I appreciate the staff being so…read moreresponsive and polite, even my puppy Yuji loved visiting their office. The apartment itself was really nice, and the amenities are great if you use them. Also loved that they would invite food trucks. Shout out to Briana, Gina, and Chris. They really made us feel at home. If you're considering this place, do it!

I lived at Sonoma@Mapleton for 7-years. The staff on property are amazing always so attentive,…read moreBrianna & Amy were always my go to with any issues that I rarely had and for maintenance Chris and Blake. We're always on point when it came to doing repairs when needed. I would highly recommend the property for your next home. If I ever move back to the area, I would definitely revisit them to see if anything is available. Thank you to the beautiful woman in the office for always being so welcoming. I will miss you. Continue the above and beyond excellent work you do thank you.

Living at Avila Apartments in Menifee has been one of the worst rental experiences I've ever had…read more Don't be fooled by the nice exterior or staged model units -- the reality is a completely different story. Management is unresponsive, disorganized, and frankly, rude. Maintenance requests are ignored for weeks (if they're even acknowledged), and when someone finally shows up, the work is usually rushed or incomplete. You're better off fixing things yourself or just living with the problem. Noise is another major issue -- the walls are paper thin. You'll hear every word your neighbors say, every dog bark, and every footstep above you. If you value sleep or privacy, this is not the place for you. The rent is ridiculously high for what you get. They tack on hidden fees and raise the rent with zero justification. And good luck getting your deposit back -- they'll find every excuse to charge you for "damages" that were already there when you moved in. Parking is a nightmare, trash is constantly overflowing, and don't even get me started on the security -- or lack thereof. Packages go missing often, and the gates? Rarely work. In addition they rip you off when moving out with fees that are not legitimate. Save yourself the headache and keep looking. Avila Apartments might look like a luxury complex from the outside, but it's all smoke and mirrors. Living here was a huge regret and the leasing staff is condescending and rude (Chrissy and Crystal).

Disrespectful, deceitful and people working here in office and certain maintenance reps, they get…read morepissed off when you ask questions too. I suffer from TBI and had to ask questions about early termination fee and etc and they hung up as I was asking and had a huge chip on their shoulders , lack of safety for residence and maintenance is not kept up. Our apartment door keeps being messed with daily and noise constantly occurring after hours we complained but they don't do anything . Also when it's hot and you have ac on ants practically raid the apartment and they have to schedule a week or days out to have an exterminator come in. There is a lot more and we only be here 6 months ... it's why we are leaving

Still dealing with these people. No move out directions. The lack of management and communication…read morewith people that are moving out is horrible. We had to go ask how much our rent is for April on the first since we are being charge 10 extra days. They gave my brother a rent amount on a freakin post it. Not an outline number on what we are paying for. He had to come tell me, mind you I live an hour away now and we split rent. Came back on the 3rd and they gave him a new total! At that time I was not around to give him check. We ran out of time and we had to take it the 4th. But they said they will be charging late fee. How the hell can they do that when they just gave us correct amount on the 3rd? They said "oh renters insurance kicked it" Wouldn't that information be useful to us?? So dumb! Now the day of leaving "oh don't forget your clickers to the gate". I have to drive an hour away for this thing. They couldn't remind me on the 3rd on what to bring. It's just sad how they don't try to help residents. But just willing to charge for everything. The last apartment had a checkout list and even let us know our last move out date. Reminder if we were going to renew or put 30 days. They wanted our businesss. Made us feel good about being there! Complete opposite here!! I can't stress enough. Don't go looking to stay here!

Worst maintenance team on the god damn planet. Put in a work order to fix my broken washer and this…read moreis how they leave it!???? Thank god I'm moving out!!

Great place to live, very clean & quiet! Office staff answers on the first ring and is very…read morethorough with assistance. Maintenance workers are very kind and quick to complete submitted work orders as well. The landscaping is consistently well manicured, several dog waste bins, open space, and added security. Very rarely will you get a bad fit for a neighbor and when you do, they usually get weeded out to Cantabria.

I've only lived here for a short time, but I have nothing but great things to say about this…read morecomplex. Not only is the community welcoming, but the amenities and price of living is the cherry on top. My dog loves the little dog park here as well. A special shoutout to their maintenance department. They are always super helpful, prompt, and determined to fix the problem despite the challenges. I definitely would recommend living here if you're looking around!

UPDATE: It's been one month that we've been renting and I can say it's very quite apartment…read morecomplex. I don't know my neighbors except for one. They keep up with maintenance and everything seems good so far. They only have a pool and playground for kids. No gym but that's ok. Joanie is warming up to me and seems to be good after all. My little family and I got the newly renovated apartment. ALL APARTMENTS ARE DIFFERENT. But for the most part all the apartments she's leasing are getting renovated or are. DIFFERENCE FROM MODEL that made me sad was the closet size is smaller and we don't have a full walled mirror it's just a mirror hung. (I'll probably change it ) Other than that it's very nice apartment

The worst apartments I ever lived at. I am a resident here, please go somewhere else. They always…read morehave new ppl in the office, they fix nothing, and they watch the phones ring. They have more break in la then any other apartment complex in the area. They are terrible and need NEW MANAGEMENT.

I had visited four apartments before stopping by Canopy, and I was just about to leave since I…read morecouldn't schedule a viewing that same day. That's when Michelle approached me, asking if I needed any help. I explained what I was doing, and she immediately stepped in to assist me. She took the time to show me an available unit right away. As soon as I saw the place, I knew it was the perfect match for my kids and me. Michelle's warmth, professionalism, and genuine kindness made the decision easy--I signed the same day. If you're considering Canopy Apartments, go ask for Michelle. You won't be disappointed!

I like living here but not living on the top floor is the WORST! I hear my neighbors stomping all…read moreday and all night from the morning till 12-1:00 am. It also seems as they wake up around 410am and wake us up early too. We have complained multiple times and it seems like the leasing office doesn't care. They pretty much said they let them know but this is apartment living. I didn't know that it was okay to be stomping around your apartment and disrupting other tenants all hours of the day! It's very dismissive and I hear it all throughout the day. We pay too much money here to deal with somebody stomping all hours of the day.

I have just been approve so I cannot say others experiences on living here and others behaviors…read moresuch as neighbors and outside uncontrolled sources. McKayla however deserves a great shout out. I have been anything but easy through out our process from cabinet colors I wanted to lay outs and "natural lighting" silly little details that were important to me but silly little details that were not missed. Even days later three visits with my own indecisiveness she still remembered what I wanted. That alone shows the attention to detail they show. Managements and complaints I see on reviews are out of these girls controls. However they are 100% doing their job as I spent time with both gals. If you want people who pay attention to your needs upon looking for a home this is it. You can't control outside noise. Can't wait to move in

WARNING TO FUTURE TENANTS: Do not expect to get your deposit back. No matter how clean you leave…read morethe apartment, they will find a way to charge you and leave you with an extra bill after move-out. It honestly feels like it doesn't matter if you lived here for 30 days or several years everyone seems to get hit with the same ridiculous charges. We only lived here for one year and were charged for a full carpet replacement even though there were no stains, spills, or damage that would justify replacing the entire carpet. Don't even waste your time cleaning before moving out because they'll still charge cleaning fees anyway. And before management responds to this review acting "concerned," just know we already tried reaching out multiple times through email and voicemail and never received a response. Despite what you see here on Yelp, nobody actually follows up. The responses on these reviews all feel copy-and-pasted with no real intention of helping residents. You can call the number or email the address they provide, but don't expect an actual response. On top of that, the smell of dog poop and urine around the complex is terrible because people constantly do not clean up after their pets. The only positive thing I can say is that the front desk ladies and maintenance guys were always friendly and helpful. Other than that, be prepared for this place to keep your deposit and still send you a bill after you leave.

I know I have written Great reviews in the past however when one pays the prices we do for rent now…read morea day I feel it's important to acknowledge superior service when it happens Sycamore Terrace Apts are an older appt complex however the maintence crew is just outstanding With the summer heat on I had some issue with my AC and with Hours of notifying the front office The Head Of Maintence showed up And corrected the problem immediately Thank You James for you professionalism Courtesy and expeditious repair made.Your partner Ramon also is always on the ball great have Reliable and knowledge Maintence Team where I live Thank You!!

I lived in this complex for 8 years and I have nothing but good things to say. I lived in a 1…read morebedroom. It was really quiet, always a ton of parking, staff was also super friendly, anytime I needed help with anything in my apartment they were always on top of it. Maintenance was always really fast and professional. Prices are very good especially compared to other complexes in Temecula. I love that there was trees everywhere. If you're looking for a place to live highly highly consider here. You'll love it!

Fast forward 10 years, and I had the opportunity to move back to OSR--this time with my newlywed…read morehusband. It feels wonderfully familiar in the best way, with great technology upgrades and thoughtful improvements since I first lived here when the community originally opened. The entire move-in process has been smooth and stress-free. The community is relaxed, clean, and well-maintained, and the neighbors are friendly and considerate especially the dog owners/etiquette. Most importantly, there's a real sense of peace of mind living here. A big shout-out to Athena and Katelyn, who were both wonderful on many occasions throughout the process. Their kindness, responsiveness, and professionalism truly made the experience even better. Highly recommend calling OSR your next home!

The tour with Athena went very well. Good customer service, happy, polite. And just want to thank…read moreher again for everything. We probably will apply.