Quality of Workmanship: A+
The physical installation, straightness of shingle lines, correct flashing, and overall roof integrity seem to be great. While the roof has not yet been tested by a rainy season or a harsh winter, the initial visual quality and construction appear excellent.
Communication and Responsiveness: B+
The contractor was generally reachable, explained the scope of the project well, and answered questions throughout the process. However, there were moments when they were not entirely open to finding a fair or flexible solution when issues arose.
Scheduling and Punctuality: A+
The crew was highly reliable. They arrived on time, strictly adhered to the projected timeline, and completed the entire job efficiently.
Property Protection and Cleanup: D-
While the crew protected the landscaping and siding, the overall cleanup was below par. The post-job cleanup required client intervention; the crew was not planning to perform a magnetic nail sweep until explicitly requested. Dozens of nails were found both that day and the following day. Additionally, wood and debris were left behind in the attic. A company vehicle also damaged property: a delivery driver smashed a trash can wheel (which the trash hauler replaced for free), and an air blower was broken on-site, though the owner reluctantly paid for the replacement.
Pricing and Estimate Accuracy: B-
The final cost of the project was fair, but there were some minimal surprise fees and unexpected charges for damaged decking. The contractor stated that entirely new decking was required, despite never mentioning any bad decking during the initial inspection from either the roof or the attic. Furthermore, the offered cash discount is minimal; the savings are not significant enough to outweigh the convenience of paying with a credit card.
Professionalism and Crew Conduct: A-
The on-site crew behaved professionally and respectfully throughout the project. They were accommodating and willingly adjusted a few details on-site upon request.
Warranty and Post-Service Support: D+
While a warranty was verbally quoted during the estimation phase, the official paperwork was never provided. Post-service support was also lacking when a roof nail punctured a tire the next day. Despite being provided a picture of the repair estimate, the owner stated this had "never happened before" and offered no compensation, leaving the client to spend $70.00 and several hours resolving the issue.
Summary
The overall review is positive, as the company does some things exceptionally well while other areas need clear improvement. They will perform the job quickly and accurately, but it is highly recommended that you are home to supervise the project. Without active oversight, the cleanup and final details may be left less than desirable. read more