We just bought our home in Mililani with Joe and couldn't have asked for a better agent. He was…read morealways quick to respond and was completely transparent about every step of the buying process, so we always knew where things stood. His team is also very knowledgeable, especially on the mortgage side. If you're using a VA loan, they're a huge help in guiding you through that process. On top of all that, Joe is a super friendly, genuine guy. If you're house hunting on Oahu, I'd absolutely recommend him!

Just closed the sale of my condo in Honolulu yesterday--exactly one month after I first reached out…read moreto Joe and his team about listing it. Amazingly smooth process from start to finish. While I was away from the island, Joe stayed on top of everything--from listing and maintenance to inspections and final closing. I truly appreciate his hard work, responsiveness, and dedication throughout the entire process. Thank you Joe, for making the sale so seamless!

My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

Had a great upfront experience and conversation with Gill Mara about a few of the rental property…read morelistings posted by RedFin. Overall he was courteous and incredibly responsive via email and online inquiry. A few of the rental properties weren't available for immediate showing, which I understand, but Gill did a great job at scheduling me for the earliest dates and times. Unfortunately, things quickly turned when Gill began asking for a (maybe refundable) deposit prior to the official showing date. A rather large deposit amount may I add. I just didn't like feeling pressured into putting money into a rental property that I hadn't seen or experienced yet. Ended up withdrawing my interest due to the pressure.

Ms. Veronica Munez is the best real estate agent of my experience in 5 different home buying and…read moreselling experiences! Unlike another real estate agents, she is the most professional, honest, trustworthy, patient and sincere person that I ever met. Although she must deal with many clients, she makes you feel that you are the most important person, listening to my preferences, and gave me many great guidance, lead me to successful purchase of beautiful property and selling for more than what I was expected even with high interest and major HOA special assessment! She really knows how to deal with other parties, even when I was undecisive and became weak minded, she always gave me the perfect solutions and guidance, and she was right every time! Redfin has the best organized system for signing documents, Q&A, schedule and process of the timeline, coordination with other agent and title company etc. This time Ms. Pooja Luitel did the great job informing me all these via email, made whole process so much clearer and easier!

I recently moved to Hawaii from AZ and was introduced to Michelle by a friend while still in…read moretransition. Michelle assisted me with choosing the right list of properties to look at before even arriving to Oahu. In about a week of intense searching, we were able to find my ideal home. Michelle was very patient with me trying to make a perfect choice between 3 ideal ones ( after looking at about a dozen properties ). We made sure I found the best lender for my home, just in time for me to move in before my temporary lease ended. Throughout the process, Michelle and her team were in touch with me on almost a daily basis; I was surprised that she was able to address some of my concerns before I even voiced them. In very short time, I now own a new perfect home. Thank you Michelle and co. !! Sami

Michelle was the perfect guide for buying a home in Hawaii. From the initial consultation to…read moreidentify our preferences, through to closing she worked tirelessly to help us buy our dream home. During a drawn-out escrow period, as issues with the property were uncovered, she identified solutions and kept our hopes up when a successful close seemed out of the question. We heartily recommend Michelle Wood to help guide you through your successful home purchase.

If I can sum up the sale of my childhood home experience in one word, it would be: GUIDED…read more Closing the chapter on my childhood home was a very emotional experience but having Khai and his team by my side made things easier than I thought it would be. From the very beginning, I could tell that Khai was looking out for my family's best interest. He took the time to listen to the story of the home, how many generations have been there, what our intentions and future family/generation goals are. We discussed a plan and Khai was alongside us every step of the way. Whenever I had concerns or needed help in certain areas (ex. needed a painter), Khai had solutions and provided several options. Whenever I felt confused or not sure where to turn, Khai would take the time to consult the pros, cons and things to consider with me. Khai and his team helped to navigate me with much respect. Never once did I feel pushed or rushed into making a decision. As I look back on the experience, I very much felt guided and supported. We trust Khai and his team so much that we included him in our family estate plan as the official family real estate agent. Thank you, Khai, Janelle, and everyone who has been by our side in this process. We look forward to working with you in the many years ahead!

Khai is my go to realtor whenever I want to know what are the best value units in ideal…read moreneighborhoods in Hawaii. He is known as one of the top real estate professionals in social media in Hawaii, with his Instagram @khaimtran having over 11,600 followers! People trust Khai for information about Hawaii's real estate market. He is with Caldwell Banker. They are the lead real estate seller for the new The Park at Keeaumoku two condo tower development.

I was referred to Caron by my realtor in Southern California. We communicated for a couple months…read moreprior to my visit to Honolulu in August. Once we arrived, Caron already knew what we were looking for and had several properties scheduled for us to tour. Unfortunately, we were unable to find the ideal property during our visit. Inventory was low and being that we live on the 9th island, the cost per square foot was no comparison to Vegas. I was very impressed with Caron's enthusiasm and knowledge of the local market. I know she keeps very busy, but during the time she spent with us, we felt like we were her only client! Without a doubt, when we find our home in Oahu, Caron will be our agent! In the meantime, she will continuing to keep her real estate radar searching for the perfect property that will have our name on it!

Caron is incredibly thoughtful, customer-oriented, and importantly, knowledgeable about the local…read moremarket. When my husband and I started to seriously contemplate our move to Honolulu from SF, Caron selected a great range of properties within our price range to help us understand the options. Caron was super easy to talk to -- you will never feel pressured and will only feel grateful to have her on your side. I could tell during our short time together that Caron was a huge advocate for her clients and would go above and beyond for them. Now that we have made the move (renting first), we cannot wait to have Caron help us find a more permanent option.

Brandon came highly recommended by a trusted friend, and he exceeded our expectations on every…read morelevel. My husband and I were highly motivated to sell our condo and we knew we were facing a challenging market. From our very first meeting, Brandon was well prepared and knowledgeable, while also taking the time to listen to our expectations and goals. Brandon's expertise helped us price our condo strategically, and we received a cash offer within the first 2 weeks. He was also extremely helpful throughout the negotiation process and went above and beyond to help us navigate the many details and questions that came up along the way. Brandon is professional, responsive and easy to work with. He made himself available when we needed him and went out of his way to meet with us at our convenience. We were confident that we could trust him with every detail making the selling process much less stressful. We highly recommend Brandon 5 stars!

Brandon Sakata IS THE BEST!!!!!…read more He is professional, thoughtful, a great listener, and an excellent problem solver. He leverages his extensive relationships throughout the real estate community to set his clients up for success. Brandon recently assisted us with the sale of an investment property during a slow condo market. He helped us navigate potential pitfalls and devise a clear strategy. His research was invaluable, and having him as a resource was truly priceless. Throughout the process, he worked closely with our tenant to ensure they were comfortable. He coordinated with vendors for photography, built a strong social media presence, and gathered the necessary information to host successful open houses. Thanks to his efforts, we received several offers above the asking price within a week. Brandon takes the stress out of managing all the moving parts. He kept us informed every step of the way, building a level of trust that exceeded our expectations. He is now helping us with a new purchase, and we couldn't be happier! I highly recommend having a conversation with him to see what he brings to the table.

Ms. Shiho Wang is a great asset for Locations LLC, I feel so fortunate to have Shiho as my realtor…read more Shiho provided excellent service from the first contact and continues to provide help when I need anything. Shiho truly goes above and beyond, she is knowledgeable, always quick to respond, is proactive, kind, helpful and personable. Shiho Wang gets the job done with skilled efficiency. I am very happy having received Top Notch service from Realtor Shiho Wang with Locations LLC and I will be recommending her to friends and family.

This review is to state a violation of the landlord/tenant code when Tom Mukai, a realtor for…read moreLocations LLC, entered my rental unit. I was not informed nor was I never notified from my landlord Gavin Baer, also a agent from Locations LLC, that Tom Mukai had obtained a spare key and was entering my apartment without my knowledge. On June 15, 2026, I received a 45 day vacate notice from my landlord Gavin Baer citing that the owner needed the unit for a family emergency. Later I found out that my family was being vacated because the owner was listing his apartment for sale. The 45 day vacate notice gives me until August 15 to completely vacate the Unit. One of the conditions in the rental agreement is to have the apartment cleaned by a professional cleaner. I had a cleaner scheduled for July 31, 2026, at 9am but there was a miscommunication between the cleaning team. My final inspection was also scheduled on the 31st at 130pm but needed to be rescheduled due to the cleaners not showing up. I contacted my landlord and informed him of the problem and asked if I could schedule the final inspection on August 1st. Gavin Baer told me that he was busy that day but really needed to pick up the keys from me so another agent could take photos for a listing. Gavin stated that he was going to call me back and either schedule the picking up of the keys on Sunday Aug 2nd or Monday Aug 3rd however I never received a call from Gavin. On July 31, 2026, at around 330pm I received a call from the cleaners, who was supposed to clean the unit at 9am. The cleaners apologized for not showing up and not returning my calls and wanted to make things right. They showed up around 415pm and started cleaning the unit. I stayed at the unit and assisted with the clean up. I later removed the window screens and went down to the parking structure to wash the screens. When I returned to the apartment at around 348pm, I found a realtor named Tom Mukai standing inside of my unit while the cleaners was cleaning my apartment. I asked Tom Mukai what are you doing in my unit and he stated that he picked up the spare keys from Gavin Baer. Tom Mukai stated that he was there to take photos of the apartment for his listing. I told Tom Mukai that you are not supposed to be in the unit and Tom stated that my lease agreement ended on July 31, 2026. I told Tom Mukai that my lease agreement is still valid until August 15, 2026, and that I still have all the keys. Tom Mukai kept saying "what's the big deal, it's not a big deal". I told Tom Mukai that you just violated the landlord/tenant code and I immediately called Gavin Baer to inform him of the situation. While talking to Gavin Baer via speakerphone Gavin Baer admitted to giving Tom Mukai the spare keys but stated that he did not know that Tom Mukai would go to the apartment. I was fortunate to have the cleaners as witnesses to the whole incident and called 911 to document this incident in a police report. I also sent Gavin Baer an email stating what occurred and he acknowledged the events that took place however I never received an apology from Gavin Baer or Tom Mukai. Gavin Baer also informed me that I did not have to be present for the final inspection and gave me instructions to lock all of the keys and clickers in the apartment. After the cleaners was completed on the 31st I took photos of the unit and locked the doors. My wife and I have been renting the unit for 6 years and has never missed a payment. We raised two of our children in that unit and was expecting our third child to also be raised in that unit until the 45 day vacate notice was given.

As a first-time homebuyer, I couldn't have asked for a better experience than working with Tony…read moreKawaguchi and Valentina Haberman. From the very beginning, they went above and beyond with truly first-class, personal service. They answered every one of my questions with patience and care, making what could have been an overwhelming process feel comfortable and exciting. Thanks to their deep knowledge of Hawaii and their commitment to understanding exactly what I was looking for, they helped me find my perfect dream home in beautiful Kailua. I honestly can't sing their praises enough -- Tony and his amazing team were with me every step of the way, making sure no detail was overlooked. If you are looking for a home in Hawaii, I highly, highly recommend Tony Kawaguchi and his team. Their dedication, expertise, and genuine care set them apart. You will be in the best hands possible!

We highly recommend Tony, who helped us buy a house in Kailua. He spent a lot of time listening to…read morewhat we were looking for in a home. He's quick to respond to any questions or concerns. He's honest about the good and the bad when looking at homes. He's very knowledgeable about the market and what one can expect. We highly recommend him to anyone looking to buy a place on the island!

Charlene and the rest of the Tongg + Partners team completely knocked it out of the park. Frankly,…read moremy wife and I hold ourselves and others to a very high standard, especially on something as consequential as the selling our ($900,000) home. It is incredibly rare that I would give someone a 5/5 star rating across the board, but there is no doubt in my mind that it was incredibly well deserved in this instance. From the start, Charlene stood out from all of the other brokers that we interviewed. Her warm personality, knowledge of the market, professional demeanor, and attention to detail was very impressive. I knew this was a person that would be willing to work hard to earn my trust. Her marketing strategy was very impressive, and her willingness to put 'skin in the game' convinced me that she would be the best choice to sell our home. Despite a pretty cool housing market, we received six offers within one week of listing our home! Additionally, all of the offers were either at, or above, full ask! I don't believe there is any way this would have happened without Char's extremely aggressive and successful marketing strategy. Of note, our escrow process went incredibly smooth, and this was directly attributable to the efforts of Charlene's team. They stayed on top of every detail and kept us informed the entire time. If you want to hire a 1% commission broker - I wish you the best of luck. If you want the piece of mind of hiring the best broker, with the best team, and a proven track record, I strongly encourage you to contact Charlene Tongg!

Closed and done! I gotta thank my Realtor (now friend) Elayne for all her hard work and patience…read morewith us through this process. Moving from the mainland and working with us remotely and then working w my husband still in mainland was a challenge and we got it done! All with the help of the Tongg group amazing support team. The high level of prompt communication and truly felt like our transaction was important to them. They pointed us in the right direction for ALL our needs locally and we were not disappointed. Would def do business with them in the future and would recommend their services to anyone in need of purchasing or selling their home ***update*** 8 months later and i still stand by by my original review and then some! Tongg and partners have become Ohana for us. You will experience the true meaning of aloha as you make your new home in Hawaii! Highly recommend.