Joel in sales and Paul in detailing and service REMEMBER those names…read more I visited the Avis in Morrow after knowing I wanted a very specific car... after visiting the KIA dealership in Morrow - I was given some good options at the dealer . But Mr. Joel ( my salesman) at AVIS ! Man, he was able to find me the same car I wanted, clean Carfax and lower mileage. I was so excited - when I scheduled my visit he had it cleaned up and ready for inspection and a test drive. Joel explained to me the warranty that came with the car plus some other options. He talked me through the pricing and that my car was a previous rental vehicle so the upkeep was good and wear and tear on the vehicle is almost minimum. Joel walked me through the technology in the car - and also pointed out any cosmetic issues - minimum (literally the babiest ) scratch here or there; so I wouldn't be blind sighted later. Joel is so transparent with what you're getting its refreshing ! Not to mention - they aren't commissioned ( based on the signs on their desk) so they're not inflating your prices for bonuses. I was already pr-approved through my bank which made the process even smoother. Joel was the highlight of my car buying experience and made everything seamless. When I came to drop off my check and handle my last few signatures, Paul made sure my new baby was SPARKLING - the car smelled stunning - and was literally SPOTLESS. Literally ask for Paul to be the one to detail before purchase. He even took time to walk me through the car and ask if there was anything else I wanted cleaned or taken care of before leaving the lot ! Joel in sales and Paul in detailing and service REMEMBER those names and ask for them specifically to make your car buying process the best! Thank you so much !! If I had to buy again I would choose both of them as service reps every time. Anybody in the market for a car will hear me mention them every time ! Thank YOU SO MUCH Joel & Paul you both are overly kind !

Great staff made purchasing a new vehicle so easy. No…read morehassle no haggling. I would recommend anyone looking to go to Avis car Sales.

Customer Service at its best: Chris Yem. I bought Brenda a…read morenew Honda CRV EXL for her 65th birthday. This is only the second new car she has ever owned, and she loves it. This will more than likely be her car forever, so she wants to take good care of it and keep it safe. Her car only has 33,282 miles on it; yes, the Granny who only drives to the store and back and t visit family. I would like to commend Chris Yem, Service Advisor, for his excellent customer service at Honda South in Morrow GA. My wife had scheduled a call back on her 2019 Honda CRV along with an oil change. I ended up in the hospital for three weeks. Grammy B was running back and forth to Emory, taking care of the bills, getting the lawn mowed. That is when Grammy B met Chris Yem. Chris done a great job working her oil change in and rescheduled the recalled fuel pump replacement until she could leave her car with Honda for a few hours. When I returned home from the hospital we wanted to go ahead and schedule the recall work. Chris told us to clear the back seat area and only have about 1/3 or less of the gas in the tank. He had to order the part, then called back to say that he had the part and could do it as early as 2 days. He also offered to do a free multi-point inspection while they had the CRV. They offer a shuttle service so when Brenda brought her Honda CRV to the dealer, Chris wrote the work order and drove her home. A few hours later Chris called and told her the CRV is ready. He printed out and prioritized what was needed along with a predicted timeline each would be needed. Chris delivered the Honda to Grammy B and went over the inspection: (1) Battery Chris pointed out that this is the original battery in her 2019 Honda CRV. The battery is 6 years old, so instead of waiting until it fails replace it now and not worry about where you are when that battery finally dies. In my opinion, great advice so we will have Honda South do that first. (2) Tires: Although her tires have plenty of tread, they are 6 years old and are beginning to show cracks. Over 6 years or more tires will start to rot and can cause blow outs. Chris recommended replacing the tires very soon if not immediately to prevent any problems. Honda will have a good selection of tires for her car and it will be at a good price. If the tires she wants go on sale purchase them. (3) Drive Belts The drive belts do show some wear, small cracks, so this is a good time to take care of that. Possibly when the tires or battery is replaced. (4) Water Pump. The water pump has a small leak. Engine coolant Exchange: Over time engine coolant becomes corrosive and if not changed can cause pe-mature wear on the cooling system. Chris's recommendation was to do both at the same time. He will keep an eye on the leak. If this service goes on sale soon go ahead and do both. I totally agree with Chris. Brake Fluid exchange. Chris said that over time deposits build up and fluid breaks down. This shortens the life of your brake parts such s your calipers. Of course, Honda will inspect the brakes and if they are worn replace them along with the fluid exchange. Transmission Fluid Exchange In near future, before 50k miles When I met Chris, he is one of the politest young men I have ever met. He is a family man. He really cares about his customers and treats them like family. We will be getting all our work at Honda with Chris as our Service advisor. If you have a daughter, wife, family or friend and you drive a Honda I highly recommend taking your car to Chris Yem at Honda South in Morrow.

Where is Stephanie (Service Dept)???…read more Arrived for my 440p appt at 435p. By 455p, I couldnt take it anymore. Now I have to get out of my car and make someone acknowledgement me...Because the lack of customer service I received from the 2 young men was evident and LOUD. I was just sitting there, looking at 2 young people just shuffling papers and desk hopping back and forth to look busy. All I was looking for was an acknowledgement that I was SEEN...a simple hand gesture to pull forward or walk over to "check me in". Now there were 2 cars next to me and i can understand a backup or delay but, they kept jumping in and out of them too! One after the other...like a jungle gym! They finally pull those cars out and not im just getting blatantly ignored....at least 10 min.... Luckily, a young lady saw the distress and annoyance on my face. It's too damn hot to make a scene...so I thought id write it out while i wait for my car to be serviced. The service manager was somehow made aware. I did not asked to speak to him but he acknowledged i had a slight issue. Face must've said it all. I've been told I cant hide my emotion!! I just dont like being disregarded. I had such a great experience last time, with Stephanie...but this time not so good. I hope this was a day off for Stephanie and the next appt I make, she's here!

Every time I need to get service done to my car, it's like they are afraid to communicate and…read moreprovide transparency. I had to get my windshield changed, they wouldn't answer my calls or calls from insurance. Currently getting an oil leak repaired and my car has been there for over 12 hours-no update on status and no one is answering the phone. I also believe they are either fraudulent and money hungry or they hired incompetent mechanics. I've had work done outside of the service timelines, getting something's done early, and it's like they cannot tell the work has been done or just expect me to not notice they are pushing for unnecessary work.

I went to service my car. I set my appointment online before I arrived, and everything went…read moresmoothly. I am considering buying my next car there soon. Great service, friendly people and a nice facility to spend time at.

Great Staff and friendly service. Staff was professional and the took care of my needs with a sense…read moreof urgency. I would give them 10 stars if I could.

I purchased a 2023 Toyota Corolla from Krause Toyota South Atlanta dealership in June 2026 and…read morebrought the vehicle back in July to service after noticing that the left side of the bumper was coming apart. I immediately contacted my salesperson, provided pictures of the issue, and called the dealership approximately five to six times a day for nearly a week in an effort to get the matter addressed. I was eventually informed by the Service Department that the entire bumper needed to be replaced. During this time, I learned that the dealership had gone through an ownership change effective July 1. I was told that because I purchased the vehicle under the previous ownership, the new owners were not willing to cover the cost of replacing the bumper. I have continued to follow up with both the Sales and Service teams, but I have received what feels like a continuous runaround. I was also told that the dealership would "make it right" by trading me out of the vehicle and providing me with the same terms. However, that option has not materialized. I invested approximately $11,000 as a down payment for this vehicle, and I believe it is reasonable to expect assistance in resolving a significant issue that arose shortly after my purchase. I understand that the dealership changed ownership; however, the vehicle I purchased came from the same inventory that remains associated with the location. I was also made aware that other customers who purchased vehicles under similar circumstances have had their concerns addressed by the dealership, yet my issue remains unresolved. I even took the vehicle to an independent collision repair facility and obtained a repair estimate, but despite my continued efforts, I have not received a satisfactory resolution. Given how soon after the purchase the bumper issue occurred, along with the fact that I promptly notified the dealership and provided documentation of the problem, I have concerns that the issue may have existed prior to the sale. My intention is not to make an unsupported accusation, but I believe the circumstances warrant serious consideration and accountability. I value integrity, accountability, and, most importantly, following through on commitments. While the new owner has been pleasant and appears to be a nice person, that does not negate the fact that my issue remains unresolved. I was given assurances that the dealership would make the situation right, including the possibility of trading me out of the vehicle under the same terms, but those commitments were never fulfilled. At this point, I cannot, in good conscience, refer others to or return to this dealership for future business. My concern is about the cost of the bumper; it is about how the situation was handled and the lack of follow-through to immediately resolve the problem after I made a significant purchase and made every effort to address the issue appropriately.

Very responsive & honest. Customer service representative was very patient & sweet. Will do…read morebusiness them again.

I previously bought a vehicle from Enterprise Car Sales and had a smooth experience, which is why I…read morefelt comfortable purchasing another car from them. They do offer competitive pricing and newer-model vehicles compared to many other used car dealerships, so there are definitely good deals here. However, I want other buyers to be aware of something important regarding the warranty process. My current vehicle is a 2023 Nissan Altima and it developed two relatively small issues: the front right headlight stays on while the car is running, and the front passenger seat back will not move forward or backward. These are not major repairs, but the process of getting them addressed has been difficult. The warranty provider (Assurant) requires several days to approve claims once the car is at the mechanic. During that time, the vehicle just sits there and Enterprise does not provide loaner cars. If you rely on your vehicle for work or daily responsibilities, this can leave you without transportation for multiple days. Unfortunately, the warranty company does not provide a rental until the claim is approved from an adjuster nor do they reimburse for alternate transportation if you pay out of pocket. My main concern is not the vehicle itself--it's that buyers should understand the warranty repair process can leave you without a car for days at a time. I also attempted to contact management several times about this situation and did not receive follow-up communication. Enterprise still has good inventory and pricing, but I strongly recommend asking detailed questions about warranty timelines and transportation options before purchasing, especially if you depend on your vehicle daily.

I rarely leave reviews, but my experience with Kia South Atlanta needs to be documented for other…read moreconsumers. My vehicle was dropped off on April 21 at approximately 6:30 PM. I was originally told the car would only need to be there for about 48 hours. Instead, the dealership kept my vehicle until this past Monday -- with poor communication and inconsistent information throughout the process. At one point, there appeared to be confusion about where my vehicle even was. Updates were limited, unclear, or did not align with what was actually happening with the car. I was also told the vehicle could not be properly diagnosed because the battery would not hold a charge and because there was supposedly no gas in the vehicle. However, when the tow truck driver arrived, he was able to jump the vehicle immediately, move it into position without issue, and later drive it up my driveway at home under its own power. That experience directly conflicted with what I had been told by the dealership. What made the situation even more frustrating was being treated at pickup as though I should appreciate not being charged for a diagnostic that was never actually completed. I interacted with Jason Moore (General Manager), Jerry, Donald (or Ronald), and Day during this process. Unfortunately, instead of accountability or transparency, the overall experience left me feeling dismissed and far less confident in the service department. Customers bring vehicles to dealerships expecting expertise, communication, and honesty. No customer should be left without answers for weeks while receiving conflicting information about the condition and status of their vehicle. If you choose to bring your car here, document everything carefully and keep records of all conversations and timelines.

Probably should have read the reviews before coming here…read more Got here at 11:05 for my 11:10 oil change appointment. It's now 2:06 and I still don't have my car. I was told at 12:55pm that the were washing it and to wait outside if the service area. I'm pretty patient but also I was ready to go. I walked back in to ask where my vehicle was and the service advisor says "they didn't bring you your keys?" To which I answered no. She then leaves without saying anything. I wait patiently for another 10 minutes for her to reappear to ask me to give them about 10 minutes. Then to get my car and realize a wash is more like a rinse and the vacuum is invisible. If I wasn't making every effort to maintain brand loyalty... nevertheless this is not a place I will comeback to. The only positive was the work station and cold water.

Disappointing and inconsistent diagnostic billing experience…read moreI brought my vehicle in for diagnosis of three concerns: a check-engine/catalytic-converter issue, an AWD binding problem, and a passenger-airbag warning. My biggest issue is not simply that separate systems may require separate testing, it is the complete inconsistency and lack of transparency surrounding what I would actually be charged. I was initially told the diagnostic cost would be approximately $649. Later, when I called to discuss the vehicle, I was told the charge would be $450, which sounded more reasonable. When I returned to the dealership, the amount went back up again. While I was there, an employee had to place calls on speakerphone to multiple people to determine whether I would be charged for two, three, or possibly four separate diagnostics. It did not appear that anyone could clearly explain the dealership's policy or how the final amount was calculated. It felt like the price was being decided on the spot rather than based on a consistent, documented process. I ultimately paid nearly $700 for the diagnostic work. For that amount, I expected a thorough report with detailed test results, scan codes, photographs, measurements, technician notes, labor breakdowns, and clear evidence supporting the recommended repairs. Instead, I received brief conclusions and repair estimates totaling more than $10,000, with very little supporting detail. For example, the report recommended starting with a $2,369 exhaust/pre-catalytic-converter repair, resetting the system, and then driving the vehicle to see whether the code returned. The airbag recommendation was a $450 zero-point reset, again followed by testing to see whether the code returned. The AWD concern resulted in a nearly $4,000 rear-differential estimate, but the report did not provide the level of technical documentation I would expect after paying for a separate drivetrain diagnosis. My concern is not that the vehicle needed repairs. It clearly did. My concern is that the diagnostic pricing was not clearly disclosed, changed multiple times, required several employees to determine, and was not supported by documentation matching the amount charged. Before authorizing diagnostic work here, I strongly recommend getting the exact total charge in writing, confirming how many separate diagnostic fees will be applied, and asking specifically what written test results and documentation will be provided afterward. Based on my experience, I will not return to this dealership for service.

Everyone on the staff is the best part of Nissan Morrow. I got new tires there a few months ago for…read moremy Murano, and the other week someone put 4 nails in the sidewall of my brand new front tire. I could have been seriously injured or worse. My insurance sent a guy who put the donut. I drive slowly to Nissan Morrow who estimated the damage, ordered the tire. 2 days later they installed it and it was covered under their Nissan Morrow 60,000 mi Hazard Warranty!!! Robert, Jennifer, Rob, the entire service staff is wonderful. CJ in sales helped me find a phone charger while I waited. The free coffee and drinks kept me going from the cappuccino machine to the fizzy water. The only thing I would suggest, as a guest who has waited 4-5 hours at a time for her car: Get the local Coffee Shop to set up a Stand with snacks sandwiches & drinks in the service entrance (like Starbucks or Subway does at Walmart). In return for a steady stream of customers - have the coffee shop pay for DECOR, chairs, and Phone chargers in the waiting areas - in the garage and inside the sales waiting area. New decor would sure cheer up these 1970s era waiting areas. They could also replace the Ceiling Tiles. Just sayin'‍

Customer service in the service department for GMC is always great!! Now there guestamation(?) on…read morewait time is always way off, even with an appointment....smh! The prices are ridiculous I swear, if you ask me. 60,000 miles service (changing some fluids) 1222.76+ and that doesn't come with a rear windshield wiper replacement or some new spark plugs... smh!! You'd think for all the time you wait and money spent, they could offer more than just water, coffee, or tea. Plenty of seating for you to choose from while you're waiting. Seating may become a little uncomfortable after a while. It is clean throughout, along with the restroom.

DO NOT SERVICE YOUR CAR OR BUY A MAZDA FROM THIS LOCATION…read more I came for a software update and left with an engine light that tells you all you need to know. Very, very bad service.

I am disputing a $1,000 down payment for a 2018 Audi Q7 purchased on January 23, 2026 from Heritage…read moreCadillac. Within days of purchase, the vehicle experienced serious mechanical issues, including being found with no oil within 72 hours, indicating the defect existed prior to sale. The vehicle is now inoperable and requires costly repairs estimated between $6,000-$8,000. The vehicle has repeatedly stalled, would not drive above 40 mph, and vibrates excessively, creating unsafe driving conditions. I was forced to pull over in traffic due to these issues. I am no longer willing to repair or keep this vehicle. I made multiple attempts to resolve this matter with the dealership, including requests to return or trade the vehicle based on guidance from my lender. I was given conflicting and inaccurate information regarding loan funding, which prevented me from canceling the deal in time. The dealership has failed to respond to my calls and emails, and I have not received promised reimbursements. The lender has also attempted to intervene since February 1, 2026. Despite this, no resolution has been provided. I have since sought assistance from an attorney, Bank of America, and consumer protection agencies. The vehicle was not in acceptable working condition at the time of sale, which is a breach of the implied warranty of merchantability under Georgia law. Due to the dealership's failure to provide a safe and operable vehicle or resolve the issue, I am requesting a full refund of my $1,000 down. Dr. Tonya B

I called on Friday Aug 21st to schedule my 21 Cadillac Escalade for several recalls that were past…read moredue and needed to be completed, a male rep scheduled me for an 10:30 am appointment. I show up on Aug 22nd 10 am early for my appointment. Checked in and the front desk agent informed me that two recalls were software updates and this process would take a few days. They had no loaner vehicles available for another two weeks out. I'm highly disappointed because I've been to this establishment numerous times for minor things and oil changes. The vehicle info should have been in the system to where they could see what recalls were needed. When I asked the front desk agent were there any notes about the appointment she stated the note said recalls. Two of the recalls that are needed are extremely important and not to mention I had my small children with me.

Extremely dishonest and shady experience with this dealership, especially with the finance…read moredepartment, Rich Day, and sales consultant Troy Stevenson. I had been discussing a specific truck with them and had already received numbers for that exact truck, but when I arrived, they put me in a test drive in a truck that looked completely identical--same color and everything--so I had no reason to think it was a different vehicle and didn't check the VIN before driving it. Only AFTER the test drive did they tell me that the truck we had been discussing was supposedly in service and that the one they had just put me in was a different truck that cost almost $5,000 more. To make matters worse, the truck they were trying to sell me supposedly had over 4,000 miles on it, while their website is advertising it as a NEW truck with only 12 miles. Rich Day's explanation was that it is still "new" because it has never been registered to anyone. So they are advertising a truck online with 12 miles when it apparently actually has over 4,000 miles, then trying to sell it as new. On top of all of this, they ran my credit 10 TIMES. After everything that happened--the switch to a more expensive truck, the mileage discrepancy, and running my credit 10 times--I would strongly recommend that anyone considering buying here verify EVERYTHING themselves: the VIN, actual mileage, advertised price, financing terms, and exactly how many lenders they are submitting your credit application to BEFORE allowing them to proceed. On Top of that they ran my credit 10 times..That tells you everything you need to know about how these people operate. This is how dirty these people are, and I would not trust them with a deal

This is probably my 2nd ever review given in my life and I normally do not do this. Unfortunately,…read moreI am not surprised that my experience here was once again extremely disappointing. My first experience was about two years ago, when I dropped off my vehicle to have the gear shift replaced. My car remained there for approximately two to three weeks, with little to no communication unless I repeatedly called for updates a week after i purchased the car brand new no miles LOL. This time, I dropped my car off late Monday afternoon for a diagnostic after expressing serious safety concerns. The engine appeared to be stalling intermittently, and my front wheels were shaking, even though this location had recently replaced my front brakes and rotors. I was initially told the diagnostic would take approximately three days. I had to call on both Thursday and Friday to receive any updates. When I returned to pick up my vehicle on Saturday, I was told they were unable to identify the intermittent engine issue although we all know Chargers have/ can have these issues along with electrical issues. However, they had driven my vehicle less than two miles with a cold engine, so I am unclear how they expected to properly recreate or diagnose the problem. They did identify an issue with the front brakes and advised me that the repairs would be completed under warranty. Despite having my vehicle for five days, those repairs were not completed before I arrived on Saturday. After I spoke with management, he acknowledged my concerns and offered to personally test-drive the vehicle on Monday. By Monday, the brakes had finally been repaired, but the test drive still did not occur because there supposedly was not enough time. I agreed to return Tuesday. I arrived Tuesday at approximately 11:00 a.m. and was told the test drive should take only 30 minutes to an hour. Because I needed to return home to work and did not have my laptop, they arranged an Uber for me. By 3:30 p.m., I still had not received an update and had to call repeatedly without receiving an answer. I do not understand how a 30-minute-to-one-hour test drive turned into nearly five hours with no communication. After seven days of dealing with this location, the only confirmed problem was related to the brakes the same brakes they had recently serviced. The communication, organization, and customer service were unacceptable throughout this entire experience. Unless you have the time and mental energy to repeatedly chase updates and advocate for basic service, I strongly recommend taking your vehicle elsewhere.