I am disputing a $1,000 down payment for a 2018 Audi Q7 purchased on January 23, 2026 from Heritage Cadillac. Within days of purchase, the vehicle experienced serious mechanical issues, including being found with no oil within 72 hours, indicating the defect existed prior to sale. The vehicle is now inoperable and requires costly repairs estimated between $6,000-$8,000. The vehicle has repeatedly stalled, would not drive above 40 mph, and vibrates excessively, creating unsafe driving conditions. I was forced to pull over in traffic due to these issues. I am no longer willing to repair or keep this vehicle. I made multiple attempts to resolve this matter with the dealership, including requests to return or trade the vehicle based on guidance from my lender. I was given conflicting and inaccurate information regarding loan funding, which prevented me from canceling the deal in time. The dealership has failed to respond to my calls and emails, and I have not received promised reimbursements. The lender has also attempted to intervene since February 1, 2026. Despite this, no resolution has been provided. I have since sought assistance from an attorney, Bank of America, and consumer protection agencies. The vehicle was not in acceptable working condition at the time of sale, which is a breach of the implied warranty of merchantability under Georgia law. Due to the dealership's failure to provide a safe and operable vehicle or resolve the issue, I am requesting a full refund of my $1,000 down. Dr. Tonya B read more

I called on Friday Aug 21st to schedule my 21 Cadillac Escalade for several recalls that were past due and needed to be completed, a male rep scheduled me for an 10:30 am appointment. I show up on Aug 22nd 10 am early for my appointment. Checked in and the front desk agent informed me that two recalls were software updates and this process would take a few days. They had no loaner vehicles available for another two weeks out. I'm highly disappointed because I've been to this establishment numerous times for minor things and oil changes. The vehicle info should have been in the system to where they could see what recalls were needed. When I asked the front desk agent were there any notes about the appointment she stated the note said recalls. Two of the recalls that are needed are extremely important and not to mention I had my small children with me. read more

Heritage has gotten absolutely ridiculous with repair costs. They want almost 200 for a simple diagnosis even if it's a matter of reading the codes. Now they want to keep your car for a couple of days to diagnosis it, which wouldn't be so bad if they still offered a car loaner.seems like everybody out there today is trying to take advantage of people these days.. read more

I just came to pick my truck up and TJ was the brother who assisted me this whole time. I just bought my Escalade in April and Engine went out. I was so so Distrought and TJ Helped me from the begging to the end and I must say his Service was OUTSTANDING,He really took care of me and I really appreciate it. the customer service team! From the moment I reached out, I was met with professionalism, patience, and a genuine willingness to help. The representative went above and beyond to ensure my issue was resolved quickly and efficiently. They were knowledgeable, courteous, and made me feel truly valued as a customer. What impressed me most was his attention to detail and follow-through. He didn't just solve the problem--he made sure I was completely satisfied with the outcome. It's rare to find such dedication and care these days, and I'm incredibly grateful for the support I received. Good Looking TJ!! read more

This was my first and last time I will ever use Heritage Cadillac. I called in on June 17, 2026 to make an appointment for the following day. I needed my wheel repaired, tire replaced, and needed someone to check on my telecommunications/Onstar Module because I was having issues with connectivity. I was told by the person on the phone that they only do wheel work on Friday, so if I wanted to wait for the car, It would be better to bring the car then. I told her that was no problem. My wife brings the car on Friday the 19th and is told that they always keep EVs overnight. That would have been good information to know when I made the appointment... They provide a rental so we are fine with it. Hertz gives me a Hyundai Sante Fe after making me wait for an hour to get a car. And then they call me back the following morning to tell me I have to drive 30 minutes back to their office because GM wont pay for a non-GM rental. I am pissed but I drive back over there anyway. The following Monday, I have to constantly call just to get an update on my car. Finally, I am told that the issue is the telecommunications module, which I already knew, and that part was on back order. I told them that was fine. Just order the part and I will bring the car back when the part arrives. I asked if the rim and tire has been repaired? I was told the tire would be their on Tuesday morning on the truck. That was prefect because we were going out of town Tuesday afternoon, and I did not spend nearly 70k on a car to drive a base model Chevy Blazer. Tuesday morning I am told the truck was late, and then I am told that their wheel guy wont be back until Friday. I said that was fine. Ill just get the car when I return from my trip. I called Saturday Morning, and they still have not touched the vehicle. They have had my car for 7 days and 2 Fridays, and could not be bothered to repair a rim nor change a tire. The communication is horrendous. I will never be back here again. Everytime you call the information is different. Then they call back and say that the vehicle is actually ready for pick up. If you think the incompetence is over, unfortunately, there is more. I arrive to the dealership and even though they called me and said it was ready, they seemed unsure about it. Once they sorted that out. They did presented me with a $500 bill. I have a service plan through Fidelity. That information was provided when I made the aapointment, and once my wife dropped the vehicle off. They were given all of the information they need. Now I have to wait again while they sort that out. I am guessing they didnt procceess the claim or document any of this in their system. Unfortunately, their incompetence still isnt done. I get to Hertz to drop of the rental car and they did not extend the rental terms so I was presented with yet another bill. It is not m my fault that I was given 3 seperate ETAs that were incorrect. We had this trip planned for months. This was my first and hopefully last time dealing with Heritage Cadillac Service Department. read more

I posted about this very issue of no heat in the waiting room in 2014. Let's fast forward to 1/20/ 2025 and the waiting room is freezing cold. This is unacceptable. As I look around the waiting room there are so many elderly here. It is sad they don't have a warm place to wait. Lots of money is being spent in this dealership and they won't even offer customers the basic creature comforts. These people have on coats, hats and gloves inside! read more

Heritage Cadillac - It is 65 in here. It has been like that for over an hour and it has not warmed up! - Auto Repair Near Me - Morrow, Georgia

I have been driving Cadillacs for 30+ years. I had my worst experience ever for service at Heritage Cadillac. My service agent TJ Johnson provided very poor customer service. Amongst other things I was charged $459 to have dye injected into my AC unit to let me know that there was a leak but not to fix it. I knew that when I brought it in as I stated to him when I brought it in. that wasn't nearly the worst part I was charged $871 to breakdown my engine as I was told to diagnose problem. Their diagnosis was that I needed a motor. I OK the 871 to breakdown and diagnose but since I didn't take the $12,000 engine that they recommended to be replaced, I was also charged to put the motor back together. I was not told when I accepted the 871 that it would be that price to break it down then another 600+ dollars to put it back together. If so, I would've declined the breakdown. . Am I wrong for assuming that the 871 was to put it back the way it was when I drove it in? This experience has been a nightmare it goes on and on long story short I'm out of $2012 and all I got was an didn't even wash my truck. Which they always done with whatever service I had before. SMH. read more

My salesperson, Ki-Don Park, was incredibly patient with me. I was indecisive about whether to trade in my convertible. He regularly reached out to check in on me. When I did finally purchase, Mr. Park was there to assist me with all my questions. The transaction was completed smoothly! It was a pleasure working with him. read more

Alex Alkozai & Derrick (GM) are awesome! I am a business owner & first-time car buyer. I came in today searching for a certified preowned suv, thinking that being an entrepreneur may make things difficult. I did not even consider buying anything new. He got me instantly approved for a brand new car! read more

I would not recommend this place of business. I took my car 6/19/25 at 9:30am for a 22.5K maintenance which includes a tire rotation. I also had a recall on my car (Lyriq). My service advisor was TJ, who advised me recalls could take up to 3 hours. I told him no problem I have a ride back home. I received a phone call at 1155 am and a text message at 1157 am that my car was ready. I thought it was odd but maybe they move fast. Fast forward. I pick my car up at 2pm. As I was driving I noticed my tire pressure in the rear passenger was the same. I previously had a flat so the tire is relatively new and for some reason it's always lower than my other 3. I get home and inspect my tires and notice that the tires have not been rotated because the new rear tire was still in the same place. I paid $39.99 plus tax. I called Heritage and their suggestion "bring it back and we will take care of it".....seriously? So let me get this straight, I paid for a service that you didn't do BUT I HAVE TO BRING MY CAR BACK? Asked to speak to a manager, reached Danny who advised he would send someone to pick up my car by 9 the next morning. Apologized profusely and told me he could not verify that my cars tires were rotated. Well Occams Razor would indicate they weren't. Look it up if you aren't familiar with the term. So here we are at 11 am and no one has picked up my car OR called. So I call and after about 3 transfers I get a message from Emily stating that the car that the guy from Cadillac was driving broke down and they are "trying to get him back and get to me". FOH. So you're bringing me a car I can't even freaking use while you work on my car which should've been done yesterday. This is not the way business should be conducted. Why am I having to call to follow up when the service people refused to complete a paid service? My husband told me he has heard about dealerships that won't complete jobs and instead just reset maintenance in peoples cars but never at Cadillac. Well people it happens. My issue is how can I ever trust this dealership again? To make it worse this was my first time coming here because this is the closest location to my home. I have had a problem with both Jim Ellis Cadillac losing my car and keys, Capital Cadillac trying to scam for repairing a hairline scratch on a loaner and it's unacceptable across the board. I am trying to keep my car up and running like I'm supposed to and these dealerships are straight cheeks. Trash to be specific. If I hadn't just purchased a new tire 5 months ago I would have never known they didn't rotate the tires; which by the way is the ONLY THING you really need to do on an EV. Avoid this place like the plague. They are unprofessional and unethical. If someone doesn't come pick up my car today I'm contacting the news (every one of them FOX, Channel 2, ANF) and tell them Heritage is scamming customers. I'm leaving a review on every site I can. Google, Yelp EVERY SITE. This is just WRONG. Do not recommend for service. PS I want my GM bucks added to my account as compensation for my troubles AND I shouldn't have had to ask. Pathetic junk of a business. read more

BUYERS BEWARE!! DO NOT purchase a vehicle from this dealership!!! I purchased a $30,000 2020 Hyundai palisade from this location less than 72 hours ago and within less than 24 hours the speedometer was not working so I have absolutely no idea how fast I'm going while driving (picture below shows it stuck at 0 while I was on the highway!) and there's major transmission issues. Of course it test drove perfectly, but now I am already stuck on the side of the road! After contacting the dealership, they are refusing to do anything about it. I'm not looking to return the vehicle, all I'm asking for is transparency and for them to fix the issues so that my vehicle is functional. Again, they could care less. 5months pregnant with two toddlers stuck waiting for a tow truck on the side of the road after spending $20,000 in cash with $10,000 financed and I have no car within less than three days! DO NOT TRUST THESE SCAM ARTISTS! read more

Heritage Cadillac - driving on the highway at least 65mph but it's stuck at ZERO less than 24hrs after purchase. - Auto Repair Near Me - Morrow, Georgia

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Not a great experience overall at the Heritage Cadillac location. First, and most importantly, they either misdiagnosed or incompletely diagnosed the issue, and immediately said they need to replace my AC Compressor. Second, the cost was around twice what it should have cost, which I found out later from a reputable repair shop. That's on me for not checking other places or reading other reviews on this location. I received good service for years at the Hennessy Cadillac location, but they're a bit farther away from my house, so I expected a similar level of quality and service. NOPE! They apparently didn't test the performance after the repair, because I still had the exact same problem with the AC as when I brought the car in. I had to turn around halfway home and bring the car back. This time, they said the problem was the Receiver Drier. Which, should/could have been replaced at the same time as the compressor. At the very least, had they tested the original work to see if it fixed the problem, they would have identified that this part needed replacement while the car was apart, and replaced it at that time. Based on subsequent assessment of my initial symptoms by other mechanics, this turned out to be the actual cause of my original problem. To top it all off, they charged me an "ADDITIONAL" exorbitant repair fee. Finally, since they'd have the car for a few days anyway, I decided to surprise my wife with a showroom-level interior detailing. I sprung for their most expensive package. This too was a total disappointment and waste of money. They didn't clean inside of the cup holders or the center console, so I mentioned this when I brought it back for the ineffective AC repair. Rather than vacuuming and wiping out the console, they sprayed some sort of black colorant in there over the debris in the bottom. I'm guessing to camouflage it??? Overall an extremely expensive lesson learned to steer clear of Heritage Cadillac! read more

This is the worst dealership I've ever been to, I took my vehicle in for a maintenance job and upon picking it up it started acking as if it didn't want to go no matter how hard you press on the gas as long as the air was on, mind you upon taking it in I had no problems with it, then the same day my engine light came on, I called the dealership back and they said bring it back up here in which I did the next day but before I could it it up there the engine light went out, instead of the inspecting the car any way, they sent me back home due to them being swapped, the engine light came on again later that day which was Friday, Saturday came my daughter's needed to go to the store and the car stalled out on them in the middle of the street a car could have crashed into them killing both, I called the guy I spoke with, he advise me to get someone to tow it to the dealership but they wouldn't be a to look at it until Monday, Monday came, they call and said I had a bad sparkplugs and coil and it was going to cost $428 to fix mind you I had already spent $1200, this dealership is a rip-off, How could my sparkplugs be bad when I had them replaced at another Chevrolet dealership about two months ago, do not and I can't advise you enough if you care about your vehicle please take it some where else, I give this dealership a half a star, not even one. read more

I have nothing but great things to say about my buying experience. I was unhappy with another ATL area Cadillac dealer - high pressure sales, unprofessional approach. Shaming and lecturing me that I asked for time to think about the offer (hello, it's a huge purchasing decision!). I'm so glad I looked at Heritage's website just to compare. I sent an inquiry very late at night. Fast forward only 18 hours, I was completely done with the buying process. No joke. First thing in the morning after I sent inquiry, I got a call from Nella, who put me in touch with Ki-Don. Between him and his manager, Mark, we negotiated a price over the day. By dinnertime, Antonio called to walk me through a ridiculously easy, stress-free financing process. They were all so flexible and professional. I felt my business was valued and appreciated. They clearly weren't looking for the quick sale but to build a relationship with me. Ki-Don even contacted me on his day off to make sure I had the info I needed to arrange for insurance. To make this experience even more impressive, I was in Savannah on business and not always able to make calls or return texts right away. Their follow-through was amazing - they waited for me to be available to get back in touch with them, and I'm sure they had a ton of other things going on. They were very honest and upfront about things, for example, the chip shortage and the need to retro fit one of the features. No false promises to make the sale - just honest information so I could make an informed decision. Thank you to everyone at Heritage who made this such a great experience and went through so much trouble to make my dream car happen for me. You all are amazing and I'm so pleased with my purchase. read more

The worst car dealership I have ever, ever dealt with. I mean worst. I purchased a 2022XT6 from them and the entire time was horrible. Less than 6 months the battery was dying while I was driving and the light across the dash said service soon and I called the service advisor who said bring it in. When I did within 15 minutes I was told it was not going to get fix because it was Friday and no I won't get a loaner. He told me sound like I had a problem and chuckled. I told him if I had a problem everyone there was about to have a problem. So, I ended up talking to a supervisor that made sure the battery was changed that day and he explained how they know they have a customer service problems and they were working on it. Every time I would get my oil changed and tires rotated they would always do an add on without my permission and I would have to pay the difference for balancing also which I never asked for. When I had a problem with my tire and yes I had a tire warranty I was told they don't replace the tire anymore because they don't honor the warranty they sold. Now that I am done with them because I have traded my car in. They refused to give me my warranty refund after a month long wait and lies on top of lies. Today, they decided to give me less than was owed after I have talked to numerous ppl at the finance company and the warranty company saying Heritage Cadillac has the money and suppose to cut the check. Now, today they or should I say Terrence L. the General Manager has Jason with a 770 number called saying it will be 120 days but every time I called talked to someone random. They said the same thing that EZ care has sent it to Heritage Cadillac and the car was paid off since 6/18/2023. Are they having financial difficulties because why did you give a check for less than the amount but I was told by EZ care exactly the amount of each warranty refund equaling to 3651.29 but I this is what I got... read more

Heritage Cadillac - This is what Terrence L. gave me. - Auto Repair Near Me - Morrow, Georgia

service, customer service "00000" if you don't own a up-to-date vehicle and you bring it in for service, they treat you like the black sheep of all of their vehicles to service. no matter who i talk to in service, i keep getting the runaround!! i have to take time off work to go up there then either act unprofessional to get a response!! i will be informing the tv & radio networks that am affiliated with and tell them to stop purchasing any vehicles from this establishment!!! after speaking with advisor, after advisor, then supervisor, still the same thing. if your vehicle is older then 2008, even though it may be in awesome condition, you will get pushed to the side. not even just updated information on progress. they don't care!!! read more

I went on 07/18/2024 for questions about my car and was greeted by a salesman, awesome conversation, I'm young and he could care less about my age and took the time to explain to me the details about the car I was looking at and let me sit in it and start it up. He advised to call the following morning. WELL I called 07/19/2024 and was immediately met with rudeness on the phone , trying to get the proper department on the phone for my situation and was cut off mid sentence and just kind of brushed off. Was referred to service and talked to Phillip, off the rip it was an okay conversation, he told me bring my car in. I went in and went to go find him, saw him and then I tried explaining to him what exactly I was trying to get looked at, got CUT OFF IMMEDIATELY and he just said "let's go look inside the office.." I could not even finish explaining all the details of my situation, at which point he just said "We'll get your phone number and let you know because it will take a day to do the service.." Which caused confusion, I asked if they have the part available and in stock so I can go ahead and schedule the service while I'm there to which he responded "No, we're going to call you and order them over the phone, that's what I just said." UHHH unless I'm hard of hearing I know he didn't say that, overall, I'm not confrontational, I don't know what kind of morning he was having but I sure hope it gets better because the level of unprofessionalism that was displayed was OUTRAGEOUS and NOT there considering it's Cadillac. I work in a professional field as well so I know what professional looks like but the level Phillip displayed was not their best representation of the brand not one bit. The Two starts are simply because of that one salesman, I wish I could remember his name, but Sir if you somehow read this, we were looking at the White CT5V black wing! read more

Bad Business, communicated back and forth regarding purchasing vehicle. Drove over an hour to dealership to have trade in appraised. Waited over an hour and a half before having to leave return to work. Contacted several times via text and calls with no response. Disappointing, sales team are dishonest and go back on word. read more

Once again my service visit with Heritage Cadillac of Morrow, Ga was amazing, the customer service, my rep was Mr. N. Higgins, the efficiency, the speed and accuracy of the service performed on my XT4 2023 was outstanding. I travel a lot and need to make sure my car is always in tip top shape. I have to admit it is a sincere pleasurable experience when i have my vehicle serviced at Heritage Cadillac of Morrow Ga. read more

I want to give Chris Redmon and Jonathan Hancock a special thank you. They didn't try to pull the wool over my eyes. They were professional and had knowledge to work with my car. I'm extremely grateful read more

This place will try to make money from services that were not needed. They are antagonistic as it relates to your concerns and will attempt to "gaslight" you. They have the worst customer service and wait times could last for hours. Sherri and the guy with the spray tan looking skin are racist and very demeaning. Don't go here. Their Cadillacs look good but are faulty, just drive by and look at their service lanes....ridiculous!!!! read more

Don't go to Heritage Caddillac in Morrow the worst. I spent the entire day and they could not find my Problem . Then when they did figure out they told me that GM stop making Parts for there cars at 10 years so my simple problem could not be fixed they told me to live with it with a Smerk . Seems Un beleiveable when you buy a high end Car and Parts are only made 10 years. I will never buy another American made Car from Caddillac again. GM sucks .Don't go to Heritage read the Reviews on here to back up my Complaint. They have the worst attitudes and they make Mockeries out of there customers not a good place to go very un pleasant .Only good thing is I was not Charged with Diagnostic because they did nothing. I called Corporate and was told that that was a lie and the Recomend me to another dealer ship an hour from my home such an inconvience. read more

So... after having my vehicle for 6 days, I'm told that they cannot find the problem. I was asked, how I want to proceed. I stated that I'll be in to pick it up. Wait! Hold up! Now I'm being told that the dashboard had been taken apart, last Friday. On Monday (the 7th day) apparently there's no one available to put it back together and on the 8th day I'm told that the car now won't start. They don't have loner vehicles ( now I understand why ) if they provided loner vehicles, then the technicians would really have to do real work in order to get their vehicles back. The worst part in this whole debocle was the callous attitude of the person I spoke with. Really.. this place is the worst! read more

Brianna please stop the cap because you are part of the problem with your automated replies because that's what that pay you to do heritage Cadillac stinks of untrustworthy service and low down employees and it's a shame when I work as hard as I do for my money and for business like this trying and rip me off . read more

I heard this person Naye Higgins (black man )making a comment to the cashier (white womam )of heritage Cadillac in morrow Ga. about black women wearing weave .. Apparently the woman asked about a charge in regards to her services that I'm pretty sure she wasn't clear about. So as I went to pay the cashier I needed to go wash my hands, once I returned I heard Mr. Higgins stating to the cashier "I bet she didn't have to ask if she had to pay for all of that WEAVETO BE put into her head" I promise you I looked at him as to say is this person talking about me ?! But trust me he wasn't but please understand ..... Right at that moment I felt as if I was cornered by a bully I've never experienced this feeling in my life I was terribly uncomfortable as walked to my car, so I did return to ask this person for his business card & yes I did call and speak to the manager but I felt I was given a bunch of hot air !! it didn't do anything for me I felt terribly Ill I don't even like or appreciate my cadillac I was truly in tears driving home because I was so upset I was thinking of ways to get rid of it as soon as today knowing this isnt a load of bread where you can return it .... This is truly sickening when I went to the dealership the whole place was full of BLACK PEOPLE 80% women and just think this person takes it upon himself to Crack jokes to other women about us... forgetting the fact that we are the reason why he has a job... paying customers with weave that deserve respect as we are making sure you are able to put bread on your table.. Thank you !!!! Ladies with weave don't do to heritage Cadillac MORROW please don't tell anyone that he's the assistance sales manager? Pease share ..... read more

Heritage Cadillac - Poor excuse for an assistant manager of service..... - Auto Repair Near Me - Morrow, Georgia

I didn't buy my DTS at Heritage but have been servicing it there since I purchased it. Oil changes. Tire rotations. Brake repairs, Window regulator replacements. Its a 2009 DTS, with 130,000 miles. Holding up pretty good since its 11 years old. Rob in the Service Department always very professional and available to explain the cost involved. When I am needing a replacement for my current Cadillac, I will buy @ Heritage. Great job guys!!!! read more

I was totally satisfied I visited Cadillac this morning for an oil change and I was completely satisfied with the service at Sonny and his team provided for me. Thank you for always being available. read more

Wonder knowledge based and evidence based information for car buying. MR Steve Southard and Financial Manager (who is seasoned)!! Thank you thank you for your great customer service!! read more

Man!! I made appointment for 9:45 to replace my tire. It was 12:48pm when they finished. This has to be the worst service I ever seen. Then the check out clerk gets an attitude because I had money for my points. Worst service I've ever seen. read more

Do not take your car to this place. The mechanics are know nothings and you will be charted hundreds of dollars while they take guess after guess at what is the trouble with your car. I took my car to this place in July of 2019 because my air conditioning was not working. They diagnosed a broken actuary and charged me over $800.00 to put in a new one. A few weeks later the ac stopped working again. I took it back and they "re-programmed" the computer without telling me what was wrong. Two weeks later it quit working again and when I took it back they admitted they didn't know what was wrong and offered to "check the wiring" at a cost that would start at $400.00, I left there and took my car to a mechanic shop recommended by a friend and the mechanic knew exactly what was wrong once I described what was happening. read more

Tire trouble while traveling with family and dog. Rob in service department got car in quickly and everything checked out. Was very helpful and gave us peace of mind to continue on. THANK You. read more

I just purchased a 2015 Kia Forte on Saturday - September 7, 2019. The process took over 4 1/2 hours. The salesman made numerous paperwork errors and we were promised that the car would be "detailed" before we were handed the keys. We were presented with the vehicle and it was obviously "not" detailed. There were french fries, ketchup packets between the seats. A lipstick tube in the backseat that smeared onto the seat. We pointed these things out to the salesman and he couldn't care less. He made a half-hearted effort to clean up and ignored our concerns that the vehicle had not been prepared as promised. After committing to a purchase, the least that a customer expects is that you "clean" the vehicle and give a lasting memorable experience. They know they have you once you've signed the paperwork. BEWARE! read more

Vastly insulted!!!! After purchasing a brand new vehicle from this "military friendly" dealership and having it delivered to us without it being detailed...we were told by the salesman Frankie that they no longer detailed new vehicles... I did a google review and was asked to give them a chance to make it right...They didn't!!! We were however, presented with a can of cleaner...The manager Tom then asked us which 1 of us was a detailer my husband or I....Nothing against that profession but, I didn't faithfully serve and Retire from the Air Force to be condescended to!!! No, I never cleaned a vehicle but, that doesn't mean I can't recognize when 1 is dirty....I've said this b4...DO NOT BUY FROM THIS SNAKE OIL DEALERSHIP!!!! read more

Sonny Emmons-Service with a Smile I came for scheduled service on my Caddy and Sonny Emmons was prompt, courteous and attentive. I was served lunch and relaxed during the process. Service was not long and the stay was pleasurable. read more

Last week I visited the Heritage Cadillac location for service on my v-series. I made the appointment via the app being sure to cite the exact service needed in the notes (a weird rattle). After arriving and waiting approximately 2hrs, I was told by the Service Advisor - Sherri Lewis that there was no rattle. Let me insert that the customer service level of Sherri was incredibly low. Especially for a premium brand such as Cadillac. I guaranteed her there was a noice; and asked to show her the noise myself. She declined and said there was none. I had to ask her to call a service manager. The manager arrived, I showed him the sound and he too agreed YES there was we clearly a rattle coming from the exhaust. The manager took the car for further inspection. I was later was contacted by Sherri and told my car was ready. She informed me they need to order the part, that the car was drivable and she would call me. I asked her for a timeline for which she had none. I asked for a loaner so that they keep the car to prevent further damage and again nothing. After the manager confirmed he ordered the part I left and waited. A week later I call to check the status of the part (i.e. arrival date) Sherri wouldn't come to the phone and told the receptionist that she doesn't know when the part is coming. Meanwhile the rattle has gotten louder, a clear sign the car was NOT drivable. The level of service at this location was just horrific. It's clearly a dated dealership, the coffee wasn't fresh and there was no where for customers to work while they wait on their car (weird considering they had no loaners). If I could give 0 stars then I definitely would. I am a 4x GM/Chevy/Cadillac new car buyer customer. I grew up in love with GM brands and was happy to purchase my first Cadillac to add to my garage. This has been a huge turn off. Never had this experience with Audi or Mercedes when I take my spouse cars in for service.. I expected so much from GM's the the flagship brand. Do yourself a favor and take you needs to the other dealers on the north side of town. The service levels are far more favorable than what Heritage offered. read more

Great job guys. Again, absolutely amazing customer service from your service department. I hate going to get my car serviced, but the team is always quick to run up to my car and help me out. I also add that the cafe options are amazing for a dealership. Who knew a car place would feed you a full meal while you're waiting? Ummm - awesome! Loved it. Thanks very much and I will continue to bring my car to your service shop. Cheers. read more

Excellent Experience As always I received excellent customer service! Shelley is the BEST Service Advisor! She gets 10 Stars from me. I was treated like family as always. My wait wasn't long at all. Way to go Heritage Cadillac! read more

I recently filed bankruptcy and kept getting turned down. My salesman Tammy was upfront with everything and did not lie just to get a sale. She cared about helping me get a new vehicle. Everything with financial business was spot on and was reasonable within my budget. I will definitely buy my next vehicle from Heritage. read more

Sabrina Epps and Frankie were wonderful! They were very informative, with no pressure to purchase. They answered all our questions and even offered to come to our home if we needed any help with any of the settings in our new Cadillac. Sabrina, The owner of the franchise also came and introduced herself to us. We had an amazing experience purchasing our new Cadillac XT5 at Heritage Cadillac. read more

I've brought two cars from heritage and will continue to buy from here in the future! Sales and management were super friendly during the purchasing process and the service center is always polite and quick when maintenance is required! Would highly recommend heritage!! read more