Very upset with the owners for not getting back to me on an issue I have had with a brand new hot…read moretub. A feature didn't work, and while they did offer to pick up the hot tub and repair it, I didn't like the thought of having the wiring and plumbing undone. Plus who knows what other issues might arise when it is moved to their shop and back. An refund of $200 was offered by the manufacturer, but I didn't feel that was sufficient. A very kind salesperson (Rachel) offered to check with the owners. Months have passed without an answer and numerous phone calls. Needless to say I will not be recommending Luxury Pools & Spas on Pump Road -- poor service when you can't get the owners to stand behind their products! Owners are clearly in it for the $$$ and didn't even bother to call.

We've had our HotSpring salt water spa for 2 years and have been very happy with its easy…read moremaintenance and water analysis process. Great for achy bodies, relaxing before bed, or just for socializing. Took a few years to save but well worth the investment.

Why can't I can't give zero stars? Worst company anywhere in the world. I'm a 100% disabled veteran…read moreI paid in advance for a swim spa, waited a year for it to be built. It's been at my house over 8 months and I still can't use it. They sent a drug addict to my house that I caught on video doing drugs. Then he used the wrong adhesive so when filled it dissolved in the water got thru the filters and came out of every jet, clogged the waterfalls and coated inside the lines, inside the pumps, in the bearings and every inch of surface. This happened 4 (yep that's four) times. Then had me drain it and no called & no showed 2 times. Nobody came for over a month, so all of it hardened to concrete in the air. Julie Ricks in Covington La. , Misty Hicks in Knoxville Tenn. do nothing but make excuses, delay and cover for their bosses. Do not believe the CEO on their recording when on hold for an hour. He has NEVER answered not one of my emails. I'm a disabled Vet. I live on limited & fixed income. They have cost me thousands in changing my plans and wasting non-refundable tixs and I even had to postpone another major surgery. Drained my accounts and still can't even tell me when they can do something about. Any good and respectable CEO & Owner would just swap it out with one at their warehouse. It would be cheaper for them to do that. But they have no honor. No decency. No respect. I hope God is watching.

They told the better business bureau a falsehood. That they had made a consession on the warranty…read more They gave me one warranty when I purchased the hot tub and another when I made a claim. they did not fix my hot tub. David Hatley is a multi-multi millionaire many times over. Now I know how that happened. Even though they "sincerely apologize" they do not follow up on the warranty.

We bought our house 4 years ago. It had a beautiful small pool, but the…read moregunite needed to be redone. David and his team did a fabulous job and David installed our new tiles. Terrific. Love them! The Crowleys

Today I reached out to Pool Works VA to inquire about a heat pump installation for my inground pool…read moreand got lucky enough to talk with David. He was very knowledgeable and provided all the information I needed to remedy my issue. He went above and beyond to actually make the connection between the person he recommended I reach out to to conduct the repairs needed.

I drove 7 miles from Mechanicsville to get a part. I tried Playmor 2 miles away and they were more…read moreinterested in selling me more than I needed and never returned my calls as promised. The gentleman at Leslie's was knowledgeable, knew how to research and found the part I needed and it was delivered in 2 days. I was so impressed with his service that I bought more accessories and pool chemicals. I'll be back mid summer to get more chemicals and also if I have any issues. Pool work is not easy but worth the enjoyment. It helps to deal with knowledgeable staff. I also observed this gentleman de escalate an issue with a belligerent customer over a few dollars. Here's to a refreshing summer!

We visited Leslie's after setting up a new Intex pool and finding online that they are a national…read morechain. We were helped by the store manager himself. While the manager seemed to be truly knowledgeable about pool products and chemicals, we felt mocked the entire time we were in the store. We were basically told Intex wasn't a 'pool' and that they didn't have any ladders or vacuums that would work with it, despite the reviews I'd read online about using the Zippy for intex pools and the roll up ladder. They mocked our water "sample container", our "pool" and even me, as they laughed, giggled and questioned me the entire time we were in the store about how I reminded them of another customer. When I expressed directly that I felt they were being mean, we were told it was a long day, we could either laugh with them or just stand there and stare at them. When we asked to purchase the chemicals necessary to stabilize the pool based on the tests they were able to complete, we were not given any information on options, such as sizes, costs, etc., just presented the chemicals and the bill. We should have turned around and walked out sans purchase, but we paid the bill and left. IMHO, I would visit ANY pool store in the area EXCEPT this one!!

My Fitness Spa kept tripping the breaker every 30 minutes. After wasting time with an electrician…read moreand $1,000 to replace a 60-amp breaker, I called Southern Spa Service. They quickly diagnosed the issue, replaced a leaking ozone system, and verified full operation. My spa was up and running in under an hour! Outstanding service from highly skilled technicians at a very reasonable cost. I've learned most spa distributors in the Richmond, VA area rely on Southern Spa Service for their service calls. They're in high demand, so scheduling takes patience--but it's absolutely worth it for Southern Spa's expertise and reliability. If you need professional, knowledgeable techs at fair prices, this is the company!

Excellent experience. Until we called Southern Spa we'd had no luck finding someone just to come…read morelook at our hot tub. Within days of our first phone call to them, Kevin came out and quickly found the problem. He even had the parts on the truck! Everything about this experience from start to finish exceeded expectations. Good communication, courteous, knowledgeable, prompt and personable. Would give 6 stars if I could.

They keep your credit card info and charge how they see fit , we are trying to get 1100 dollars…read moreback from our cc company. Crooks broke my pool then gave us a quote to fix it. Ridiculous

Bought a hot tub from the Courthouse Road store and the customer service was top notch. They…read moredelivered the hot tub, set it up, gave us the chemicals and training on how to maintain the tub and the price was right too.

Jeff was amazing to work with! He was very knowledgable and was excellent in communicating with…read moreme. We had an issue come up with some equipment and he was more than helpful in finding solutions. I found him to be an honest hard worker. Very reasonable prices. Highly recommend.

From the owner: Northwest Richmond’s answer for pool care. Isn’t life better when you don’t have to maintain your…read moreown pool? Let us take care of it for you! - Pool Opening/Closing - Pool Cleaning - Routine pool maintenance and repair

We had an absolutely wonderful experience with our pool service team this season! A huge thank you…read moreto Adonys, Frank, Israel, and Javier for the outstanding weekly service they provided. We installed our pool in 2021, and this was honestly the first season in 5 years that we went the entire season without any issues. The pool consistently looked amazing, the water was crystal clear, and everything was well maintained. It was such a relief to simply enjoy our pool all summer without having to worry about something going wrong. We also want to recognize Tee Jae, who installed our new salt cell. The installation went smoothly and was another great experience. We truly appreciate the care, consistency, and attention to detail this team provided throughout the season. Adonys, Frank, Israel, Javier, and Tee Jae all deserve recognition for a job very well done. Thank you for making this our best and easiest pool season since we installed our pool!

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

River Pools Roanoke - Extremely Unresponsive…read more We've been trying to reach River Pools Roanoke for over a month now about an inground pool installation and still have not heard back from anyone. We called multiple times during their business hours, left several voicemails, and sent text messages as requested, but no one has returned a single call or message. If this is how they treat potential customers at the very beginning of the process, it really makes you question how they would handle a major project or any problems after installation. This franchise comes across as completely irresponsible when it comes to basic communication and follow-through. We've decided to look elsewhere for a pool company that actually answers the phone and respects our time.

No consideration for surrounding neighborhood. Trucks have leaked oil all over the street. Parking…read morein neighbors yards. Spraying chemicals that kill grass and animals. Plenty of other companies that actually take pride in their work. Avoid!

The Pool Company Construction just completed a renovation of our pool (new coping, tile, pool…read morelighting, railing). Their work was outstanding. No one really enjoys spending money on renovation projects, but we were so pleased with the results, and feel the money was well spent. From their first visit to discuss options and provide an estimate, through the entire project, they were professional, courteous, responsive and friendly. A special thanks to Gayle and Patrick. If you need anything done to your pool, give the Pool Company a call. I know that you won't be sorry. Steven T. (Spotsylvania)

I've used this company for years for pool opening, closing, and weekly maintenance - they do a…read moregreat job!