So, we (in Southern California) have been searching for the perfect (if not elusive) KHS folding tandem bicycle to keep with us in our road trip van. Closest possible chance was in Asia and the seller would have no part of even assisting with overseas shipping .... we would be on our own and further they wanted a CASH transaction .... huh? Most other attempts to make contact went un-answered.
Just when I felt we were out of luck, I emailed Ruth & John at JD Tandems in North Yorkshire in response to a local offering they had listed for the exact tandem in the exact colour we desired. Expecting less than positive results, I was a bit more than pleasantly surprised to hear from Ruth that although they normally don't ship to USA, she was willing to give it a go and roll the dice with me.
I paid online, Ruth & John did the TNT international logistics research, and 10 days later it is in our living room being outfitted and prepped for some serious riding. Ruth tracked the movement every day and provided email updates. John super-packed the bike with extra protection and it literally arrived without a scratch or holiday.
We have lots of bicycles and use them all - yet my experience with JD Tandems (also connected with Orbit Tandems) goes down in history as one of the best bicycle transactions ever !
Somewhere in the transaction progress I believe I lost a wager with R & J and I owe them a Guinness .... which I am good for .... sooner or later !
JD Tandems is THE source for true and honorable customer service and care.
Thank You !! read more