I'm sure Paul at Ellis Briggs means well, but he's had my frame since 2023 and failed to complete the light restoration it required. He has provided plenty of excuses, but no frame. In june 2024 he claimed it was ready and requested final payment which I, which I made immediately. I haven't heard anything from him since. He doesn't return phone calls or emails. I am forced to turn to the small claims courts to get my money back. You have been warned, go elsewhere. read more

I sent my prized 1985 Peugeot Perthus 753 Reynolds Frame to Paul in July 23 to have resprayed. I was due to have it returned by the end of Sept however these are the messages I got back from Paul since then and now nothing. Note the one about being the "custodian": 24 Oct 23 Apologies for not getting back to you earlier as I have been off work. However, your frame is finished. I have packed it up and I'll write up your invoice tomorrow. Kind Regards Paul Gibson 30 Oct 23 Your frame is all packed up now. I did take a photo before I fitted the parts, which you should find attached. Kind Regards Paul 23 Nov 23 Sorry for the delay. One of the decals for your Peugeot had a fault in the printing which we didn't notice until the clear coat was applied. I've ordered a replacement decal set and we'll redo the decals as soon as they arrive in the next few days. I'll be in touch as soon as we have them applied and the new clearcoat done. Kind Regards Paul 4 Jan 24 I just wanted to email you and apologise for the delay with your Peugeot. This email is an apology for falling below the standard expected at Ellis-Briggs. Unfortunately I have a tendency to overestimate what I can accomplish each week and this has led to a backlog. In the last few months of 2023 I was completely burnt out from work 80 hours a week on top of my family commitments. However over the Christmas holidays I have been working behind the scenes to clear my backlog, so I will now turn my attention to making sure your project is completed ASAP. I've worked at Ellis-Briggs my entire working life, it is not just a business for me. I consider myself a custodian. Like most of the bike industry it's not a highly paid endeavour but more of a passion project. I really do love my work. Going forward into 2024 I'm looking to take on another member of staff, to deal with the admin side of the business, as it's taking me away from where I am most needed in the business. I hope you can accept my apology and I'll update you next week where things stand. Kind Regards Paul 12 Jan 24 I don't get up everyday with the desire to disappoint people. On this occasion I've messed up but I want to put this right. Kind Regards Paul 12 Jan 24 I said I would update you this week. Your frame will be ready next week. Unfortunately I can't collect it until the following week as my transport is on holiday and I am teaching all next week. So either way I can either ask them to stop what they are doing with your frame and leave it as is or I can leave them to finish it. Your call. If you choose to have all work stop, I can refund you less the cost of the frame alterations which have already been carried out. If you choose to let them carry on, there will be no further cost as I will do the whole job for the deposit amount. Either way, I won't be able to post the frame until the end of week beginning 22nd January. Kind Regards Paul 29 Jan 24 Just wanted to let you know that I am picking your frame up from the painters this week. I will let you know the tracking details once I have packed it up and arranged the courier. Kind Regards Paul After trying to contact him numerous times via email and phone, i have finally given up and have accepted the fact that I am not getting my frame back. I am now going through the small claims court to try and get my deposit back and the cost of a vintage frame. read more

Very disappointing customer service, dispassionate attitude. Delivered frame and fork 18th December 2017 expecting a 6-8 week turn around as specified on the website. I chose Ellis Briggs as their website purported traditional values and excellent customer service. March 9th work complete and final payment including additional delivery cost paid same day. Then nothing, the phone in the shop wasn't working and e mails went unanswered. March 21st I sent an email via the website contact, I received a response from Paul the following day, apology and assurance frame would be sent that day along with a tracking reference. I was even offered compensation, but this wasn't my motivation I just want my frame so I declined. Again quiet, no contact, no tracking number, no frame. I sent a further email on March 28th which went unanswered. I called the shop on March 29th to be told the bike was still in the shop it hadn't been collected by the courier, Paul believed this may be due to the shop move, when asked if he had spoken with the courier to rectify this, he hadn't, apparently; "been up to my neck". Paul was unable to offer any other excuse and again made assurances the bike would go that day, there was a mumbled apology which lacked anything genuine. It's a real shame that history and values on which this shop has been built aren't being taken forward and used today, they now seem to have morphed in what we've come to expect from modern business. I am unable to comment on the standard of the work carried out but quite frankly, it could be the best paint job a steel frame has ever had and it wouldn't make up for this level of service. read more

I have just received my 30 year old bike frame back from Ellis Briggs who have painted it and made it as good as new. A stunning piece of work at a really good price. I cannot recommend them enough. read more