used their towing service to get out of a snowy ditch…read more excellent, responsive, friendly, efficient! Adam and Tony were great!

DeCraene's Service Center in Harvard is a very good business…read more Tony DeCraene takes time to explain things in detail. He conveys the feeling that he knows that my car is important to me, and that he's with me in keeping it in the best possible shape for the long run. He researches rare problems and knows what's happening in the auto industry. Fair pricing. Good service time. The premises are clean and orderly. I've dealt with many mechanics on numerous cars. Tony DeCraene is probably the best I've ever met.

Did a review a few years ago on Sierra's. Gave them 5 stars; and still giving them 5 stars! My…read morefront tie rod broke. Had my car towed to Sierra's. Frankie waited for my car to show up, since it was getting to be after hours. He kept me informed what he was doing, started working on my car right away! I got my car back in less than 24 hours. Prices are very reasonable. Highly recommend Sierra's.

Incredible experience! Fixed an ongoing issue with our vehicle that three other mechanics could not…read morefix. Fixed it quickly, permanently, explained it all to us well, and charged a price that was more than fair. Can't say enough good about it. Thank you!

I called their parts department today and the rudest woman answered and was mad that I even called…read moreto ask a question. I literally asked how much it would cost to get a new key fob for my truck and she was huffing and puffing and groaning like I was just ruining her F'ing day. Then yelled "YOU KnOW THOSE WILL COST YOU $150-200 DOLLARS AND THAT DOESN'T INCLUDE THE PROGRAMMING!" How much is the programming? "I DON'T KNOW THAT'S NOT EVEN THIS DEPARTMENT" I just hung up at this point because that price is an absolute rip off and that woman's attitude confirmed the feeling I always had about this place. They think they are the only Chevy dealer in the world. I will never deal with this dump again for anything.

I bring my GMC's to a Rockford GMC dealer-Bachrodt instead of my local Naperville GMC dealer. As a…read morewhole I don't trust mechanics, but lately I trust dealer mechanics more then some of these other fly by night shops, like Tuffy, Pep Boy, Firestone. Bachrodt is the exception it is worth the drive I received excellent honest care for a transmission replacment, bearing work, brake job and aligment. I went to Bachrodt after my local GMC dealer was constantly rude and acting like they were doing me a favor. Then a Tuffy shop said I needed $900.00 worth of work that I didn't., which Bacrhrodt proved was not necessary../. Yes I am rating these guys high and continuing to drive there from Naperville...Plus they are courteous...

Fair warning!!! Do NOY buy a used vehicle from Freeport Ford unless you're looking for a LEMON!!…read moreWe were sold a 2020 Ford Escape and within the first 2 weeks the rear differential goes OUT!! Followed by the computer screen getting hot as FIRE and GLITCHED and could not be used for three days. Took it back to the service department and after being there for about a week, they found NOTHING wrong with it!! Then another week or two goes by and the LEMON starts jumping down the road. Take it back in and there were three plugs that were bad AND the ignition coil was also out and this all occurred within in a two month period of time. The vehicle spent a total of 30 days in the service department, and I felt that they owed us a car payment since they had it for month!!! So at this point, Andrew, the owner's son tells us "don't worry, if anything else goes wrong we'll put you into another vehicle". Well the last week of April 2026 the car started randomly turning off at red lights,and a message would pop up telling you to put the car in park and restart it, like seriously?¿!¡ This ALL occurred in approximately a two and a half month period. Well I spoke to Andrew, whom by the way is the owner's Son. He said he had never heard anything like the last issue but said don't worry, if anything else occurs he'd get us into another vehicle. Well my husband and I figured that they'd find something similar and get us into it. Not exactly true!! They had a 2019 (year older than the they sold us), granted it had 25K miles on it but the we have is a year newer with 50K miles and here's the kicker, they were trying to say that the MSRP is 29,000, so for 10 grand more, ya they'd get us into something else. What an absolute joke. So here we sit with a humongous and there's not a damned thing we can do about it!!! THANKS A LOT FREEPORT FORD!!!! Buyer beware when purchasing a used car from them and do yourself a favor, read all the negative reviews from different review sites. Trust me you'll be glad that you didn't buy a lemon from there and bought a vehicle from a more reputable dealership and didn't get a JUNKER from FREEPORT FORD!!!!!

When you order a vehicle early in the year, that the vehicle is guaranteed to be yours after…read morelooking at the invoice and seeing your vehicle in photos. The manager calling you and telling you that your vehicle was sold after you waited seven months.

My vehicle has had a couple issues these past few months and Conor and the rest of the staff here…read morehave gone above and beyond to make sure I am back on the road, resolving any issues I have had! This place is clean and reliable and I will not take my car anywhere else!

They go the extra mile in maintaining your car and are very detailed oriented. I have been going…read moreto them for years now and have never had any issues.

They always do great work! good place!! my service advisor and tech were both very goodread more

I was experiencing a noise underneath my pick-up when I traveled over bumps. Which is every ten…read morefeet or so! Municipalities do a great job maintaining roads- NOT!! That's why I take my truck to Integrity! They found the issue and repaired it correctly the first time. This is the service I've come to expect from these folks, and they do not disappoint! And, they delivered my truck to me! Who does that? Integrity!! Thank you all for what you do!

Junior, the owner & his wife are extremely friendly and helpful. The pricing and quality of their…read morework is excellent. I am always impressed when an auto repair shop is very clear and fair in their pricing, and are willing to look over a customers car without the gouging estimate fee most dealerships charge (of course they spin this, saying that cost will go toward the repair if you have the repair done here!). I would never hesitate to recommend the shop to anyone in the Delevan/lake Geneva area.

I bought a 2018 that needed a wheel change. I wanted some color to accent the wheel and match my…read morehorse trailer. Junior was the only dealer representative who could come up with a solution. In addition to that time was of the essence as I was leaving town in a week. He got it done on time and with professionalism. I really appreciated his research and follow up.