I love going here. It's always our stop before vacation and always are. Stop as we go home. The…read moreemployees are always very nice. They will go above & beyond if they can

I now have oil draining out of my engine under the tailpipe that they in no way feel responsible…read morefor. You wanted to act like I was a joke, you and your group are the joke

I was on a 14 hour car ride home after losing my brother when my tire pressure plummeted, I called…read moreand they picked up within one ring, we're so kind and professional. They Sent their service guy to me right away and he picked up the tire, took it to be repaired, and brought it back to get us on the road all within an hour. Jacob especially took great care of us, and the guys at the desk were a pleasure to do business with. I greatly appreciate your alls service in my time of need, and for an extremely fair price.

They have a very friendly staff and an owner that cares about its customers. Their front staff…read morehelped to entertain my son while waiting for my vehicle and their waiting room is more than sufficient. I went the first time and we both thought we fixed the issue being my AC not working. However, a week later, the AC quit working due to a leak. I called to inquire about repairing it and was told I would have to essentially repay for the first visit over again, so I denied the services. The owner called me back personally and took accountability for their tech making the mistake of trying to repair the AC in the cold temperatures, as this was there company standard. He stated the tech was new and would be informed properly, and I didn't know this would cause the leak to be undetectable either. After revisiting the shop on a warmer day, my leak was found and the AC was fixed, so I was left only paying for the repairs, which I would have had to pay on the first visit if the leak was found. I really appreciated the owners accountability and desire to make it right and the staff for keeping me informed throughout the process, despite a small misunderstanding.

Today, I felt valued as a paying customer. The wait was long, but the service made up for it. I…read moredidn't get the guy's name that was behind the counter this morning, but he was so nice to me. He answered all my questions without making me feel like I was bothering him. When it was finally my turn to pull into the Bay, Levi was very nice & knowledgeable. He dummied down everything for me when he took time to explain to me what was going on. & then Stephen backed up what Levi said with a little more detail. I am very appreciative of the team here today. Although, I travel this interstate a whole lot, this was my first visit & if I have the choice to come here again, I will NOT hesitate in doing so. Also, when I got in line to check out, it took some time, but that was because the one person in front of me was having a hard time. Not sure of the details, but to see how much Marie cared to try to help him had me in awe. She apologized that I had to wait, but I could never be mad at that. I love that y'all care enough about us drivers. I would most definitely rate this shop a 10 out of 10! #HappyTrucker

Man,props to the OGS Blake and John for coming through with the power steering fluid. Couldn't find…read moreanother one for miles with truck parking. Anytime I'm in the area I'm pulling through with them Jake's on high!!

Update: was cleaning my wheels today and found gouges in the paint that they tried to cover with…read moresharpie. Was originally quoted 30 mins for tire rotation & alignment since there was nobody at the store at the time. I noticed on the tire rotation they were doing it wrong for a 4WD truck. Then the Hispanic guy starts to argue with me, meanwhile his co-worker was googling. The end result, they were wrong and had to move the tires again. Two and a half hours later, I finally leave just for the steering wheel to be crooked while driving straight. Went right back & they re aligned it. Will not return here. Place is a joke. Much better options. Will work in a pinch though.

I went to this location while visiting family in the area because my rental car had a flat tire…read more Not only did they fix the tire in less than 30 minutes but they went the extra mile and didn't charge me because it was a rental and we were out of town! Kindness is alive and well at the Mavis in Calhoun, GA y'all.

My overall experience with Northwest Georgia Automotive Inc has not been a good one. I like to…read moresupport small businesses in our area, but I will not be going back here. We bought a set of new tires here and they were unhelpful. The customer service is disappointing.

I have used Tire Quest ever since I had my first car at 16!!! I'm now 24 and drive from Rome, Ga…read morefor any and every car problem. not only are they quick to want to help, they look for the best deal they can get you!! It feels like I go to visit family when I get to see them!! Jesse can make anyone feel welcome! I would recommend to anyone and everyone!

They are Good honest and fair people. They do a great job. They've kept me informed. Awesomeread more

don't recommend. terrible customer service. ignored me and wasted my time. never coming back to…read morethis location in calhoun, i would recommend going to the one in cartersville instead

My husband took his truck n Bob check it out for him n told him exactly what it was n where it was…read morelocated. He didn't charge us anything. U don't see people like this anymore. We highly recommend him. Thank u for helping us

This place was recommended to me by one of my co workers. Im sure glad that he gave me the heads…read moreup. I had been carrying my vehicles to a so called reputable place in Cartersville for years and the prices and service had gotten terrible. Prices high, service low. I carried my wife's vehicle in for an issue with alternator after getting all kinds of different opinions from the so called reputable place. I dropped it off and had my wife bring me back home. I got a call in about 1 hour telling me her vehicle was ready and when they gave me the price, I was more than excited, It was very reasonable! I carried my neighbors truck to them after the so called reputable place kept it for two weeks and said they couldnt find anything wrong with it and why it wouldnt start. WB's Auto repair had it diagnosed and repaired on less than a few hours. Not only has this place earned my business but also my neighbors. If you are having issues with your vehicle I suggest you give this place just one try. You will also be a new customer afterwards! Great job Bob and John! Keep up the good work!

Jared R, Roger B and team got me and my family back on the road home to Wisconsin after we blew a…read moretire getting off the interstate the night before. Right when they opened at 7:00 am Jared R got the process going and Roger B had my new tire ready super fast, we were back on the road around 7:25! Me and my family are so appreciative of Jared/Roger and the team for taking care of us so quickly, especially since I could tell they were already in for a busy Saturday with the amount of customers already showing up.

Came here for a simple tire change on my moms wheels. Just 4 wheels. Wouldn't have thought it would…read moretake too long. We dropped it off at 4:10 and left to run a few errands, I called at 5:05 and was told it would be ready in 45 minutes. They haven't even started on it because they couldn't find the key for the lugnuts and bolts on the tire. They waited 55 minutes doing nothing on the car, while the key was in the back in an obvious place where most are found. Got to walmart at 6:00 waited for a while when I saw the workers doing more work on a car that just came in than on my moms I called to check at 6:32 and they said that it would be another 15 minutes. All in all it took over 2 & a half hours and I am still waiting now at 6:43. Not a very good place to go. I spend my whole day waiting on them so my plans were ruined. They have no explanation for this either.