I love this location. Whenever I am in the area, I check out all the sales and come back with lots of items. I bought some cute stuff for my Goddaughter, as well as for myself. There is a huge selection of clothing and I never come out empty handed. There are also plenty of shopping carts. Service is also great. read more

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The stylists in the salon are so unprofessional and rude. They talk very badly about each other in front of clients which is incredibly uncomfortable. It's the tall man that works there, shorter red head with bangs, and an older Asian woman. Wouldn't recommend this place I'm pretty sure I saw rat poop in the salon. read more

I'd give zero stars if I could on service, store cleanliness and organization. No one cares how long you wait. Cashiers are so unprofessional taking personal calls as a line forms longer. Jewelry clerks leaning on counter socializing loud with no customers but cannot ring up a single item from another department. Really sad Never again. No wonder why online shopping is so much more appealing. read more

My mom and I visited the JCP Salon over the Labor Day Weekend on Sunday, after having our hair butchered the day before at Great Clips on Noble. Overall, we have to give this place a 5-Star, one we didn't have an appointment and were seen within 15-20 minutes of arrival, two our stylist was patient and actively listened, she took her time to correct both of us back-to-back including a wash. Ask for Diana, you won't be disappointed! read more

I haven't been to JCPenney in years. Used to be my favorite store. I was interested in some small appliances they were selling but couldn't find a price. They had prices set out for other products that weren't out on the floor. Next no sales clerks anywhere. Finally after walking the entire store found only one checker for the entire store on a Saturday. The entire store is messy and unorganized. This experience was tiring and frustrating. Very disappointed. read more

Shitty customer service, so i went there and the cashier was kinda rude and i told her i want to use my 6 rewards i have in my account which i just saw in my account right before my phone died and she said i have nothing I asked her to ask a manger and she said if i cant show her my reward from my phone she cant help me so i left everything and left the store and im never coming back No wonder why they are almost closing read more

I never write reviews, but my experience was so aggravating I had to say something. I would give this 0 stars if I could. I had booked an online appointment 1 week prior for 5pm, after working a night shift I woke up to a missed call. When I called back they informed me that the spot had been double booked, how they didn't realize this until that day is beyond me. At 35 weeks pregnant, very hormonal and a very busy schedule I was upset, I just wanted to get my hair trimmed before my baby arrived and I would be completely unable to. I agreed to reschedule for 10am the following day. It's a 45 minute from my house to town. I got to the salon and they did not have me down for a 10am appointment, they did not have me scheduled at all. Despite Jordan scheduling me the day before. The stylist that was there ,Amy, said she had an hour and she could cut my hair but not style it, now since I drove 45 minutes I planned on doing some errands and didn't want to look like a frizz ball while walking around. I left in tears with no sympathy from the staff for their mistakes. They did nothing to try to remedy the mistake they made twice. I will never be a customer at this establishment again. This ultimate worked out for the best for me as I found another salon (Lavish) that was able to get me in right away, Corina was very sympathetic to my experience with JC penny's, and did a fantastic job on my hair, she had me in and out with a beautiful style in less than 45 minutes. Thanks to JC Penny's mess up I have found my forever salon, and will never again go to them for salon services or any other shopping needs read more

Just got my hair done here. It's awful. Not at all what I wanted. They colored it twice since the first time my roots lighter than the rest of the hair. One side is lighter than the other. I asked for a trim to remove split ends. Nope. Still have split ends. Avoid this place. read more

They do not know how to take pictures. The lady that was helping the photographer was unprofessional and rude. We don't even know her and she was talking to us like she knew us, trying to make jokes. Never going back if my pictures were free smfh read more

Sooo I decided to finally stop in the store and hit Sephora because I was blessed with a credit card..lol. It's been a good 15 years since I shopped at Jc penny and I couldn't believe the prices!! Amazing! I've been missing out for so long...so so long. There was a sale at every corner you turned, not to mention the regular prices are good too! Definitely returning for more items to purchase. Customer service is very friendly as well. read more

This place is trash went it there for ONLY a wallet walked to several Checkout lines they were long and not moving the associates didn't seem like they care....ended up leaving with nothing. read more

This store is so underrated. The store manager is a very lovely lady and she was able to price match a pair of booties that were already on sale for the lower price online. read more

Let me be the first to write a review for JC Penney. Today, Black Friday big sign for "Entire Stock of Nike and New Balance" 34.99. Smaller print on bottom of sign said orig $50-$60. There were about 10-15 different styles. Unfortunately, the pair I picked up right under the sign was originally a higher price, therefor ineligible for the sale. I claim 'deceptive advertising' as an appropriate sign would have been "Selected styles of Nike/New Balance" for $34.99, OR move the higher priced shoes to a separate section. Spoke to sales manager, and customer service manager who refused to honor it. Wasted 20 minutes trying on shoes only to be denied. Lots of other retail stores to patronize, so JC Penney has now lost my business going forward. Shop elsewhere! Or be prepared to read fine print... Customer service - 0/5 Merchandise - 3/5 Attitude - 0/5 Total Rating - 1/5 read more

My boyfriend purchased a promise ring for me at the Fresno location. We decided to see if the Visalia store could help us with a resize. It was a long process and employee Maria was so helpful in the jewelry section! We did not have our warranty receipt and she tried many times over and over again until she could help us!! She was absolutely amazing and was able to send my ring in for resizing!! My boyfriend and I will definitely return to this location for future purchases! Maria you are fantastic!!! read more

WHAT A MESS!!!! Several years ago I worked at this store during the holiday season and it never looked like it did today. Way too much stock out on display and messy. Lots of stuff on the dirty floor. Horrible displays. Cash registers were nothing but problems. JC Penney used to be a quality store, not anymore. I doubt I will be going back. read more

Best customer service throught the store especially in the salon. Everyone is super friendly and kind they take their time and you never feel rushed! If you are looking for someone to do your A-line hair cut ask for Stephanie she is the best, she is a perfectionist and will not let you leave util your hair is perfect, she is the best!!!!! read more

Maria made my trip, what a nice woman! Found some great deals on cookware too! I don't go to jcpenny's often, but I'll be back now. It's great to see better quality at more reasonable prices. I do wish the place was a little more "together", but they didn't seem to have the necessary staff. read more

This Sephora never seems to be stocked . I have been in this store 3 times to get my foundation. It is never in stock. The one I do have is from a Fresno location. It is so frustrating. I had about $120 of products in my basket and just put it on the counter and left AGAIN. I went home and just went directly to the Kat Von D website because I was feeling spiteful. Grrrr... read more

Elizabeth from Benefit inside Sephora is very rude not customer service oriented and confrontational! She needs customer service classes. Her attitude reflect in her work and runs Sephora customers off! read more

JcPenny Salon is a joke. All the staff is unprofessional from the moment you walk in the door. I will say it was my fault that I should have followed through and made sure my appt was set in the salon. It's a world of promoting yourself on social media which is actually smart. But I should have made sure my appt was through the salon system as well and not just taken over messenger. The girls work looks amazing, I'll give her that. But I didn't even get to meet her after waiting for about 45 mins. She had messaged me to move my appt 30 mins earlier. No biggie. I did get there a few mins late as the mall was packed and I should have anticipated that. But she wasn't even ready for me. The. The girl up front was extremely unprofessional on how she handled speaking with her, yelling across the salon, I could hear the girl who I was supposed to get a manicure from say that I was wrong on the time...I'm what?! You messaged me asking to move it to this time! Fine, I'll go walk around the store. Came back at my new quoted time of 2:05. Waited until about 2:20, appt was supposed to be 130. I told them I was just going to cancel as the staff was all mingling in the front of the store, talking about another coworker who called out that day. Good luck if you go there. I'll never return. read more

They have shopping g carts but the aisles are so narrow and there is so many clothes on the floor you can't get through. This store had really gone to the dogs as far as cleanliness, and they usually only have one checker when the line is 10 deep. read more

I like shopping at JCP. I even continued shopping there and got used to their new style. However, I went there today and two items that I had recently purchased in the past had been MARKED UP -- and not just a little. I had purchased some jeans for $20 and now marked up to $44. And a denim shirt purchased for $25 was now $34. In inquired about this since I had planned to purchase another of each and was told that there was a new pricing structure with a new CEO and were now offering 20% discount coupons. However, even with 20% off, it would still cost more to purchase these items now. What a RIPOFF! read more

gotta love jcpennys always have great sales to help save money and the cloths keep getting cuter and cutier! customer service is always 10/10 always being greeted and treated like a value customer. read more

NAYELI at the Sephora inside of this store was EXTREMELY rude and was of no assistance to me whatsoever. Prior to this experience I'm going to write about, my boyfriend came in here to buy me a Christmas gift and had a '$15 off $50 purchase' coupon. The gift he bought was $46 and not one person offered one of their 'sample' sized gifts that could've brought the total up to $50 and he didn't know about them so he paid the full price. I found out about this occurrence and didn't know what my gift was until I went in tonight and asked them to ring up the receipt or type in the product code and then I would pay the $4 difference to make it $50 and have the coupon applied. NAYELI told me no, that I had to go home, get the gift, UNWRAP it (thus finding out what my gift was) and then go back in order to use the coupon. I was extremely disappointed in this entire experience and probably won't be back for a long while now. I'm not the type of person to write a bad review unless I've had a terrible experience, and this is the first time Sephora has given me any problems. Had no choice but to give at least 1 star, but if I could give a big fat 0 I would. read more