As a treat to myself, with a gift I received for my graduation, I purchased a cross necklace from JCPenney. It wasn't in their costume jewelry but in their "find jewelry" selection. Apparently, I should have known better. I wore the necklace a total of 3 times, and the chain broke awake from the clasp. Luckily, I didn't lose anything (the cross etc) so I've been holding onto it to take it back. At the same time, I also purchased a necklace for my son...and surprisingly, his clasp apparently was causing him issues and unfortunately he ended up losing his. I went to JCPenney today with my original receipt and originall box. They wouldn't do anything for me. No exchange, no return and no offer to fix because I didn't purchase their protection plan. I was also told it's the same with their clothing, if it's not returned in condition they can sell, they won't return it (imagine if you bought something and the button or zipper broke, nope can't return it) I know...you get what you pay for...luckily I do LOVE the cross so I will go to a more reputable place now for a necklace...I will likely never shop at JCPenney again though. Had it been a fault of my own, I'd take ownership and suck it up, but it wasn't...and neither was my sons.. So my service to you today is...don't shop at JCpenney, or shop at your own risk knowing they don't take returns. read more

JCPenney - Department Stores Near Me - Tampa, Florida

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This is favorite place to get my hair done at. Every hair stylist does a fantastic job. The manager, Rita is awesome. My hair stylist, Carolyn, is wonderful. I love what they do here & they all provide great customer service. ‍ read more

JCPenney - Just got a little hair trim. - Department Stores Near Me - Tampa, Florida

I shall preface this review by saying I rarely shop at JC Penney. Last year I bought a watch on sale, and that is the only purchase I remember ever making from them. I went this past Friday afternoon to take advantage of the convenient Sephora now located inside the store to return some items I had purchased from a free-standing Sephora. I love that JC Penny is trying this approach to increase business and appeal to a wider audience. After returning my unwanted goods, I wandered to the watch section. I was looking for a watch for my niece, and saw one behind a locked rotating tray that I thought she might like. An employee came over to help me, and then said "Just a minute, let me go get the key". She walked over to the counter next to us, where a sales associate was also helping a customer. My sales associate proceeded to join in on THEIR conversation for about 5 minutes, until the other customer left. Both sales associates then left the watch/jewelry counters and went directly into the back of the jewelry department, behind a closed door. After another few minutes with nobody re-appearing, I left. Seriously, JC Penney? With customer service like that, it's going to take more than a Sephora to bring me back. read more

JCPenney - Yikes! - Department Stores Near Me - Tampa, Florida

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Let me preface with JCPenney is one of my least favorite department stores, just beating Sears by a tiny bit. Comparing this to the Westshore Plaza location, I could actually shop here. It was well organized, which was surprising. This store is actually shoppable and didn't leave me more stressed than when I came in. With that being said, they could use either more or quicker employees. Every time I go the lines are excruciatingly slow - doesn't matter which register you go to. I would suggest a specific location where people can pick up online orders though. You might as well shop in-store if you have to wait in crazy lines anyways. read more

My daughter was super happy with her style and cut at the Salon with Queenie. She's looking forward booking again in the future.

I've been a JCPenny customer and credit card holder for many many years, and always paid on time, never late and paid more than the minimum payment. I switched the bank account payments to a different bank, I must've input the account wrong and payment did not go thru so they closed my account. I called to get it re- established and made full payment and they refused. So I will never again apply for their credit cards, they all about themselves and not the customers. So sorry they wouldn't work with true and loyal customers. read more

JC Penney is not a place I often frequent. In fact, in ten years of living on this side of Tampa I had only been in this store one previous time. During my search for winter scarves and hats to use as a gag gift for Eric C's farewell party a few weeks ago, I was directed to the JC Penney in Wesley Chapel at Wiregrass Mall. Sure enough they had an entire display of winter outerwear. I also happened to find a display of terrifically tacky and highly discounted Hawaiian shirts, so I filed that information away in case I ever need to look for outrageous costume ideas at affordable prices. So this year I have been invited to a couple of Holiday parties where the theme is ugly Christmas sweaters, and I was pretty sure that JC Penney would be able to offer up some sartorial finery that I could use for my costume. Sure enough, they had an entire display of highly-discounted, over-the-top Holiday sweaters and sweatshirts just ripe for the picking. (I'll hold off on posting photos of this little gem until after the Holiday season, but I do have a picture of the Hawaiian shirt that we gave to Eric C.) Within just a few minutes I had found the perfect sweater, and smiled with delight as it was half-off the original asking price. Tacky goodness for an inexpensive price. SCORE!!! read more

JCPenney - No doubt our good friend Eric C is wandering the streets of Providence, RI while wearing this Hawaiian shirt from JC Penney. - Department Stores Near Me - Tampa, Florida

When I'm in the mall I will occasionally stop into JC Penny to see what sort of sale they have going on since they always have something on the sale. It's sort of hard to keep up with considering they have sales every month that they just re-word. One month they have buy one get one free on select products and the next month, they will have buy one get one for a penny and then they have your traditional buy one get one half off. It's all the same. They do a really good job of making you feel like you got a great deal, but realistically it's pretty average, since they offer the same thing most of the time. Their product selection is good and when I was recently looking for a new sport coat, the Michael Strahan collection actually had some nice-looking items. Unfortunately, they didn't have anything in my size and I was forced to go elsewhere in the mall to purchase one. Come to think of it, I probably wouldn't have purchased anything out of the Michael Strahan collection even if they did have my size. Why? Because I'm an Eagles fan and I hate the Giants. I still occasionally buy a button-down shirt from here once a year and the price points are good compared to higher end department stores. read more

Oh where do I begin of my displeasure with JCPenny right now. OK, so school uniform season always has been stressed so I like to purchase what I need online and pick up at a later date in store. JCPenny is typically the store where we purchase my daughter's uniform tops as they are soft and they sell the maroon color we need for her school. As I've done every other year, I placed my order online for in store pickup. I received a notification that they'd be ready same day, within 2 hours. We were heading to the mall the next day anyway so I just thought we could swing by once I got the email or text saying the order was ready the next day. Well, the email or text never came -- so when we went to the mall, we swung by the store to ask about status. Now at this store, all online pickup and returns are upstairs at 1 register location....so guess what, I had to stand in a long line. Once I got up to the register, I provided my email to the clerk, she looked up the status and said that they just haven't had the time to go pull the stock yet but she'd have someone do that within about 30 minutes so if I could come back that'd be great. I agreed. We came back in about a little more than an hour to give them time....stood in the line again....in the time that I was standing in line, I received an email from them saying 1 shirt was ready but the others had been cancelled. WHAT!? So when it was my turn, I asked and she said it was because they didn't have anymore stock -- well, what I'm thinking in my mind was that if you pulled the stock when I placed the order the previous day this wouldn't be a problem....ok, so I picked up the 1 and was now on the hunt for more shirts because school was starting soon. We did end up finding shirts at a different retailer (Whew!).....but a few days later I get an email from JCPenny that my order is ready for pickup.....HUH!?.....it's for the dang polo uniform shirts that they CANCELLED.....WTH. There is not an option for me to cancel online so we head out to the mall a few days later....stand in line AGAIN.....and when I get up to the register, I explain what happened, the clerk was slow or not paying attention to my explanation so she asked me to re-explain which I did very calmly, then she went and got my item from the back, and proceeded to process the return since I no longer needed the product. When she processed the return it was about $4 less, so when I questioned it, she told me it was because of shipping costs. I explained that I didn't even ask for this order to be fulfilled after being notified it was cancelled.....it was JCPenny who decided to ship this to the store so why would I be charged for shipping when I was originally advised that the dang order was cancelled. Never heard of a store doing this before!! She had to get the manager which I had to explain the situation for the 3rd time....after some debate, the manager decided to give me back the $4. I'm NEVER using JCPenny online pickup again.....this was absurd! You advise a customer that their order is cancelled then I guess you decide to fulfill the order!? This is stupid. read more

The Good: Let me be fair and get out the good first. I went to the store looking for dress shirts and was successful thanks to an associate who I forgot his name. He was very helpful and knowledgeable though. So thanks. The Bad: I couldn't believe my eyes what I saw when I got home upon looking at my receipt. The cashier who checked me out UP-CHARGED ME! She tacked on a JCP donation charge that I DID NOT APPROVE. Let me first say this, I am not at all mad about donating. I am always donating for a good cause, but when an associate charges you something without your approval, then I get mad. Thanks a lot Maria/Marcia (Associate 0302). I will not be visiting your store again because of this. read more

This is my favorite JCP to go to. It had always been clean, very well organized and as a bonus it has a mini Sephora in it. The isles are easy to walk through unlike other locations where is like a maze! I love getting my kids clothes here, they have a good variety for all ages and you can't beat the sales! Staff has always been friendly however when I've visited it seems to always be short on staff so getting the assistance you need may take a little longer. read more

I shopped at Penneys for Christmas for the first time in years. I was actually elated at how much good stuff they had for children including Disney stuff. And a lot was discounted. I really bought a lot of great stuff and at great prices. I will be going back for my two grandsons and my niece next time I need anything for them. read more

The Salon needs a management and staff upgrade. The management is very unprofessional and the staff can not keep a scheduled appointment without changing it 2 or 3 times. I've been. Client for 15 years, obviously not at this one, and never had so many negative experiences. read more

If I could give ZERO stars, I would. This store is consistently UNDERSTAFFED, I swear it was NOT AIR CONDITIONED, and it was horribly under supervised (management was no where to be seen). The quality of the merchandise is sub-par and yet overpriced, not worth it even with a buy one get one promo. Poor displays, crowded floors, WAY TOO FEW CHECKOUT REGISTERS, cast to the far corners of the store. Clothes strewn everywhere, merchandising was a mess, checkout stations piled to eye-level with discarded merchandise to be returned to the floor (so understaffed, associates had no time to do recovery on the floor). Even though the floors were not busy, the registers were ten people deep waiting in line, with just one functioning cashier. Went to three different stations and it was the same at all of them. Most departments have no sales associates, including the shoe and lingerie departments. Customer complaints and issues were not escalated to management. Rude and impatient cashiers. This store deserves to go out of business. Will never shop here again. read more

I went to this store initially to pick up some make up from Sephora. After getting my make up I noticed signs all over saying an additional 50% off of the clearance, so naturally I decided to skim through. I made myself upstairs to look for clothes for my son and some how ended up at the mattresses. I ended up purchasing a floor model mattress in the spur of the moment, the associate told me as long as I didn't take it out of the store that I could return it, seeing as I could not get ahold of my fiancé for his opinion. After I left the store I realized the associate over charged me about $100 and when I got ahold of my fiancé he wasn't thrilled about the purchase. So I went to the store with my receipt and returned the mattress. This is where things get dicey, the associate did the return with no problem, or so I thought, as I turned and started to walk away she said,"uh-oh", so I turned back around and she told me to wait. Two supervisors ended up coming over and I was told all was well, the return was processed. The next day my card declined while I was out, turns out the store did a forced settlement on my card and charged my account instead of refunding, this transaction over drew my account. I immediately got on the phone with my bank and they could tell something was off, so we did a 3-Way call, after 40 minutes of trying to get someone on the phone we managed to speak to an actual person. I explained to the woman what had happened, my bank explained, and the woman kept asking us in a condescending manner,"well, what do you want me to do about it", by the fourth or fifth time of asking me that I asked for a manager. The manager, Jody Rice, got on the phone and was extremely rude, unhelpful, and would not listen to my bank, as they were trying to tell her there was not a return done and that my card was charged twice, both settled, and one transaction was forced. Jody Rice was very dismissive, unsympathetic, and could not care less. She ended the call abruptly and did not want to be bothered. My bank then called JCPENNEY's corporate office where we eventually got a gentleman that pulled up the receipts and immediately could see I was charged twice. He was very helpful and friendly, he called Jody and explained the situation, and he told me the refunds were done and to check tomorrow. He was hesitant as to how they were going to issue the second refund, due to how the transaction was done. The next day I only had one refund in my account, I decided to just go to the store and try to handle it. The manager, Jody Rice, was there, but refused to come downstairs. I did not receive an apology for the mishap or the way she treated myself and the bank on the phone the day prior, she would not come help the associate do the refund, nothing. The transaction kept coming up as error for the associate, but again I was told that the refund was completed. The next evening I get a notification from my bank that my account had been over drawn, AGAIN! I immediately called the store and got the associate from the day before, her attitude had changed prior to the day before, she told me that since I decided to get corporate involved that I would now have to go through corporate and deal with them. I have spent over 10 hours on the phone between my bank and JCPENNEY, I finally just received the refunds onto my card, fingers crossed I don't go back into the negative again. This was a nightmare, to say the least. Poor management and rude associates is what made this such a negative experience. I have al ways been a loyal customer (I buy my hair products, makeup, clothes, household, etc.) but I refuse to ever step foot into a Jcpenney's for a very long time. I am out over draft fees and I can't get a higher up to return my calls. Never again!! read more

Went shopping on Sat and bought a couple new outfits for work. When I paid I was asked to donate to the cancer fund and receive a FREE haircut. I was so excited since I was a cancer patient. I was told last year I have stage 3 breast cancer. I'm still doing my treatment but everything is going well. Since the haircut was free I wanted to splurge and pay for blond high lights. I set my hair appointment for that Sun. When I explained to the lady how I wanted my hair she told me not to worry I would love it. I explained this is my first hair cut since I had cancer last year and all my hair fell out. I was SHOCKED when I looked at my hair. I had asked for Blondie high lights and I got Carmel color's was horrified asked me what would you like me to do...I said color it up with my nature hair color which is a chest nut brown...OMG, once again she said don't worry you will love it. My hair came out ORANGE!. I told her I didn't like it and had to hold back my tears. She walked me up the counter to pay for it...No one asked me how I like my ORANGE hair...But they asked me to pay. I paid and walked out. Then I got really mad and went back and asked for my money back. I had to ask a manager. REALLY!!!! As soon as I got home I cryed. Now I have to find someone to fix the mess...I'm better off going bald again. read more