This Lubbock, Texas TJ Maxx was depleted all the good finds that are usually on sale at the…read morenationwide chain. Neither I nor my daughters found any pieces that were worth trying on. Many clothes I browsed were thrown on any old hanger, so I encourage you to look at the tags on the garments instead of just the hangers. Maybe because it was Saturday, April 12, 2025 close to the noon hour the store was overall being quite messy and unkempt. I found other great items, though: + good eye makeup brushes ($9.99) + summer socks for my hiking boots ($7.99) Service was friendly and fast at checkout.

Was in the area for the day and swung by to check it out. Location was good and easy to get to…read more Staff members were chatting amongst themselves kind of loudly while shoppers were milling about. Selection was mostly good but the place was a bit of a mess. Usually TJ Maxx is pretty good about organization and displays. This place not so much. It was a random Thursday as well so it's not like it was a crazy shopping day.

I was attempting to order online through the website and came into a dilemma with the site. I…read morephoned the store, spoke with manager Sammy who remedied the situation quickly. She stated that the store is under new ownership, there's a new website, and changes have caused some issues of confusion. Sammy assisted me with my ordering, provided information and corrected the issue immediately. She noted that my order was available from the warehouse and gave details on arrival to the store. Pricing was competitive and reasonable. I'm always happy shopping with this location and scrub store. I've been shopping with them since 2004. They have every color, brand, and style. They even work with the local hospitals or facilities for payroll deduction services. I have a favorite brand and style, they keep it noted on my profile and I can order my size over the phone or in person. They're awesome. Thank you.

The employees are only nice to you if you are buying something. If you are trying to return or are…read moreconcerned with something they are super rude to you and don't care. I've gotten many scrubs from here but I won't be from now on because of how rude they were.

I have been to many, MANY Sally Beauty Supply and have never had the terribly rude and short…read morecustomer service I did with the lady working just now. 11/19/20 at 10:08 in store 216. I tried to explain to her 3-4 different times but she wasn't trying to listen or hear me and kept assuming I was wanting extensions when I was asking for rhinestone hair accessories for an updo and then told me to go to a different store across from Coronado, which was also an extension place! I did not even want to spend any money here or will I ever again! Customer lost!

Esmeralda was the best associate I've ever had the pleasure of meeting! She was very knowledgeable…read moreand extremely friendly! She taught me everything I need to know about achieving my desired hair color! I couldn't have done it without her! I defiantly recommend anyone looking for a new look to visit this location and ask for her!

Madison was amazing. I went in looking for a specific pair that I could not locate online and I…read moretruly love. She took one look at my shoes and said those are the XYZ model. I wear a 13 wide so those aren't always easy to find. She helped locate similar options in the store and then took the initiative, when I mentioned how much I loved these, to look up the last pair available in the U.S. and offer to order and ship them to me. I was amazed at this service! I cannot express how much of an impact this made for me. Give the girl a raise!

Selena was absolutely awesome from start to finish. I found the shoe I wanted, but the size was not…read moreon the shelf. She stated that they had gone through a recent reset and not to give up yet, that not all of the shoes had been moved accordingly. A few moments later she not only brought the ones I was looking for in my size, but she brought color options with her. We spoke briefly, said she wasn't there to push a sale, just to help with anything I needed. She explained the Skechers club, I signed up. She made sure I received all applicable discounts, told me I would be receiving a 25% off in my email to use online. PRICING was unbelievable, too!! I love Skechers, I've had foot surgeries, and these shoes are not only comfortable, but my Skechers last longer than any other brand of shoe that I have owned. I will keep buying Skechers as long as they are made. This young lady made the morning shoe shopping trip absolutely wonderful. She is a customer service rock star. Thank you Selena,

I understand why they are going out of business, no customer service at all,…read moreemployee I spoke with did not even know the managers name. I had a terrible experience with a assistance manager and wanted the real managers name.

I came in with a return, 3 actually, and they were clearance items, I wasn't aware with their…read morepolicy of all sales being final on clearance items, I should of asked when u purchased in the first place, there was no signage, so it didn't cross my mind to double check, I want to recognize the young lady who helped me,and the manager Orlando, made this return for me even due to my negligence, so I truly thank him for doing yhus for me, and now I kniw for next time.

Even though I didn't buy anything, I still enjoyed shopping at the Sephora at Kohl's in Lubbock,…read moreTX. I went here on May 19, 2026 mainly to check out some Kosas products. Erica Taylor is by far my favorite mature skin makeup artist because her methods are effective and she knows her products... like Kosas and Ilia and Clarins and Innbeauty - oh my! Sadly, one of the sales reps informed me some of the Kosas items were removed. Order them on kohls.com? Uh, nah. Well maybe. I bore easily of online shopping sometimes. I still had fun because it's a clean, organized store and well-lit.

Product good amount but didn't have the Haus labs I wanted to see some of the products didn't carry…read morethe brand Girl who helped me out was so friendly and attentive to what I was looking for so sweet helped me out with samples for me to try because my skin has been going through it !

FEMALE CONSUMERS BEWARE THIS IS NOT A SAFE PLACE TO SHOP…read more The staff within this location is absolutely Neanderthal when it comes to customer, interactions and service.I am a regular customer at this location and frequently shop with my emotional support animal, a 4-pound dog that assists me with anxiety and panic attacks while I am in public. My dog remains quiet, non-aggressive, and sits calmly in the child seat of the shopping cart. Upon entering the store, several employees observed me with my dog and no concerns were raised. Approximately ten minutes into my shopping trip, I was approached by an employee, an older Asian male with a name badge, who informed me that my dog could no longer ride in the cart and had to be leashed and walk on the floor due to a new policy. I expressed concern for my animal possibly stepping on micro glass shards and how it would be concerning for me. I explained that I was unaware of this policy and had difficulty understanding him because of a significant language barrier. I asked questions solely to understand the policy and where it was posted. He pointed to a dark red notice near the entrance that is difficult to see because of the paper and font colors being used. At that point, a second employee, a Hispanic male wearing glasses and no name badge, approached and did failed to identify himself or his position with the store and immediately became confrontational. He spoke to me in a rude and abrasive tone, assumed my dog was merely a pet, and repeatedly challenged whether my animal was a legitimate service animal. He stepped closer to me while visibly frustrated, invading my personal space and making me feel physically intimidated. I calmly explained that my dog provides emotional support and assists me with managing my anxiety in public. I also stated that I had no issue complying with the policy and would retrieve a leash from my vehicle. I did exactly that. After returning to the store with my dog leashed and continuing my shopping, I was approached again by another male employee with a beard who was not wearing a name badge and did not identify himself as an employee or manager. He abruptly pointed at me and demanded that I leave the store with my dog. Due to his appearance and lack of identification, I initially believed he was another customer confronting me. His tone was equally aggressive and unprofessional. By this point, I no longer felt safe in the store. As a small woman with anxiety and panic disorder, being confronted aggressively by multiple male employees caused significant emotional distress. I completed my purchase, checked out with an employee named Martin, and returned to my vehicle where I had to take my prescribed anxiety medication before I felt safe enough to drive. While sitting in my vehicle attempting to calm down and locate contact information for your company, the bearded employee came outside on a break and repeatedly stared at me and watched me from outside the store, which further increased my discomfort and sense of intimidation. I want to make it clear that my complaint is not about Dollar Tree's policy regarding emotional support animals or service animals. If the policy has changed, I have no issue respecting it. My complaint is entirely about the manner in which this policy was enforced. I was treated with unnecessary aggression, spoken to disrespectfully, physically intimidated, and made to feel unsafe while shopping in a store I regularly patronize. Additionally, no effort was made by the employees to educate me professionally regarding what they stated was a new policy. I am requesting that this incident be investigated, including a review of surveillance footage from the front of the store and the parking lot. I will also be providing: Customers should never feel threatened, intimidated, or unsafe while shopping in one of your stores. I respectfully request that this matter be addressed and that appropriate coaching or corrective action be taken to ensure other customers do not have a similar experience. I look forward to receiving a response regarding the outcome of your investigation.

My girl been working there for several years and now there threat ening to fire her for working…read morealone and not cleaning the store properly even though She's done her job correctly they still say its a mess shit when i first worked for them non of the employees knows what to do when chemical Spills happened let alone clean the store shelves​

Everyone was so friendly! As soon as we walked in we were greeted and we're asked if we needed…read moreanything. I didn't even go in intending to buy anything and walked out with 2 pairs of shoes! Thanks for providing and creating a great shopping experience.