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JCPenney

2.8 (58 reviews)
Open 10:00 am - 9:00 pm

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Janelle F.

You really want to like it; great location, huge store, includes a picture studio and Sephora, but what a hot mess! Employees are pretty MIA and although you see them waking around they are pretty oblivious to you. No hellos or acknowledgments. Clothes shelves, and racks overflowing and a mess. A lot of price tags missing making it hard to know costs. Maybe I'll try beck after Christmas, but it was a no for me.

The amount of times I tried to call them with no answer.

If I could give 0 stars I would. Phone system is broken and kept sending me to the wrong department. Someone put me on hold for 5 minutes so I called back and not a single department including the operator answered. Ridiculous.

Lied about holiday return policy. I purchased 2 pr of shoes online Oct 29th and the return policy states that I could return them through January 15, 2024. Today is January 7th and I can't start an online return for 2 pairs of unworn, new in the box shoes. I wouldn't have purchased them had I known they wouldn't honor the return policy! What absolute crooks!!!

Customers waiting....

Never been here. First time to pick up an online order. I'll see how it goes. So far, their store hours are horrible. What business opens so late? 11:00am! People have to get on with their day and opening so late is very inconvenient. Update after visiting store: curbside pick up couldn't "find my order", that was a bummer! I walked in and asked about it, the gentleman who helped me out seemed to be the manager. He was in the middle of something with an associate, but stopped what he was doing to help me immediately and actually took me back and gave me my order. I was very pleased with his help! So only downside to the store are there late opening hour.

Jordan R.

I just have to say, I'm SO disappointed in how this store looked. I know it's the day before Mother's Day but there's NO reason walkways should be blocked with boxes, open boxes of toys and trash?! Not to mention piles of clothes on the floor around every corner. I worked here in 2013 and my manager then would never let it get THAT bad. I didn't even buy anything, it was too difficult to find what you were looking for.

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Review Highlights - JCPenney

Quinton took so much time to make my hair look amazing!

Mentioned in 2 reviews

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I'd never heard of Maurice's until today when one of my girlfriends asked if I wanted to tag along…read moreand do some clothes shopping; well duh you're talking about me here. I loved the bright blue double doors that great you when you walk up. We were greeted right away by one of the women working . Great selection of music playing, bright and airy inside. Loved the color and seating area around the dressing rooms. I knew right away I'd find something I loved before we left. Prices were quite reasonable for most items. The jean options they carried ranged from $29-$59..I'm a middle priced person and refuse to pay $60 for one pair of pants, but I know many who will. All the pants were cute and easily found a pair under $30. Shirts were super comfy and I was able to find multiple. We found someone to open dressing rooms for us to try things on. While inside we were asked if we were doing ok, if we needed different sizes etc which was great. We didn't need help because everything we picked was true to size. They had a few sales like buy one get one half off certain shirts. They also sell jewelry, hair items, as well as shoes. I was pleased at checkout to find out they offer a loyalty program if you give them your number and email. You earn points toward extra discounts. They also have a credit card as well. Can't wait to go back soon for Summer items.

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Sonoran Rose Boutique

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Total accidental find today and honestly... what a gem of a boutique. I passed by Sonoran Rose…read moreBoutique and ended up popping in on a whim -- cue random little shopping spree They've got really great outfits, fun accessories, and some genuinely unique finds. Like any boutique, everything isn't necessarily my exact style, but I actually love that because I can visualize how I'd style pieces differently. I walked out especially excited about my accessory picks -- and bonus: two items I loved happened to be clearance, so the prices were chef's kiss. Even their regular pricing felt reasonable though. Definitely a spot where you could walk in and leave with a full head-to-toe outfit instead of random pieces that just sit in your closet. What really sealed it for me was the service. The two gals working were phenomenal -- super sweet, attentive without hovering, got my fitting room ready, checked in at the perfect times, and one even offered to steam my pieces since I mentioned I might wear something tonight. That level of care isn't something I see often in boutiques and it made the whole experience fun. Safe to say I'll absolutely be back. Love supporting shops where the vibe, the finds, and the people all align.

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JCPenney - deptstores - Updated May 2026

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