Cancel

    Open app

    Search

    JCPenney

    2.8 (58 reviews)
    Open 10:00 am - 8:00 pm

    JCPenney Photos

    You might also consider

    Recommended Reviews - JCPenney

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    The image shows the interior of a retail clothing store with a tiled floor and a ceiling with multiple square lights. On the left, there are tables with folded jeans and a mannequin dressed in a camouflage jacket. On the right, there are metal racks displaying orange hats and other clothing items. In the background, more clothing racks and shoppers are visible, indicating a spacious shopping environment.
    Janelle F.

    You really want to like it; great location, huge store, includes a picture studio and Sephora, but what a hot mess! Employees are pretty MIA and although you see them waking around they are pretty oblivious to you. No hellos or acknowledgments. Clothes shelves, and racks overflowing and a mess. A lot of price tags missing making it hard to know costs. Maybe I'll try beck after Christmas, but it was a no for me.

    The amount of times I tried to call them with no answer. - The image shows a phone call log on a mobile device, with a recent call from a JCPenney store located in Goodyear, Arizona. The call was made from the number +1 (623) 535-7063, with the call timestamped at 5:13 PM. The interface includes options to view all calls or missed calls, and the device's status bar indicates it is connected to LTE with a full signal and a partially charged battery. The call entry is highlighted, and the store name is displayed below the phone number.

    If I could give 0 stars I would. Phone system is broken and kept sending me to the wrong department. Someone put me on hold for 5 minutes so I called back and not a single department including the operator answered. Ridiculous.

    The image shows a webpage titled 'JCPenney Holiday Return Policy,' providing information about returning gifts purchased during the holiday season. It mentions that gift purchases can be returned until January 15th and includes instructions for returning gifts with or without a receipt. The page also links to customer service and emphasizes the return deadline for holiday purchases.

    Lied about holiday return policy. I purchased 2 pr of shoes online Oct 29th and the return policy states that I could return them through January 15, 2024. Today is January 7th and I can't start an online return for 2 pairs of unworn, new in the box shoes. I wouldn't have purchased them had I known they wouldn't honor the return policy! What absolute crooks!!!

    Customers waiting....

    Never been here. First time to pick up an online order. I'll see how it goes. So far, their store hours are horrible. What business opens so late? 11:00am! People have to get on with their day and opening so late is very inconvenient. Update after visiting store: curbside pick up couldn't "find my order", that was a bummer! I walked in and asked about it, the gentleman who helped me out seemed to be the manager. He was in the middle of something with an associate, but stopped what he was doing to help me immediately and actually took me back and gave me my order. I was very pleased with his help! So only downside to the store are there late opening hour.

    Jordan R.

    I just have to say, I'm SO disappointed in how this store looked. I know it's the day before Mother's Day but there's NO reason walkways should be blocked with boxes, open boxes of toys and trash?! Not to mention piles of clothes on the floor around every corner. I worked here in 2013 and my manager then would never let it get THAT bad. I didn't even buy anything, it was too difficult to find what you were looking for.

    See all

    Photo of Pat B.
    0
    57
    16

    4 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dawn J.
    0
    72
    25

    8 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Love Carsyn in the salon. She is an amazing stylist. I'm 69 and she does exactly what I ask. Always consistent.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 8
    Thanks 0
    Love this 6
    Oh no 0
    Photo of Deni G.
    1947
    1629
    4431

    3 years ago

    Helpful 19
    Thanks 0
    Love this 12
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J M.
    0
    5
    2

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jen U.
    0
    76
    47

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Compared to kohls this place is fantastic! A lot of options for me being a big person. I'll definitely be back

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Holly D.
    88
    14
    10

    8 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Don L.
    72
    75
    26

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jen R.
    17
    73
    25

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of C S.
    0
    25
    0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 3
    Oh no 0
    Photo of Janice W.
    13
    80
    65

    9 years ago

    This is the best Salon in Goodyear. All of the Stylists are friendly. I love getting my highlights there. Great atmosphere.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Only one cashier open, over 35 minutes waiting, obviously JC penney will never learn from anything

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Kristina Jewelry mgr, excellent customer service! This dept. Is the best in the valley. She went above yo beyond to assist!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Lori ..
    0
    87
    69

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of T C.
    0
    4
    13

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Alex P.
    153
    254
    89

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Josh N.
    1
    68
    19

    7 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Got a few shirts and shorts here for my birthday. It was a good experience overall.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    love the deals everyday theres a super sale going on so its pretty much you can get the best quality if things for the best prices

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jodi C.
    27
    28
    4

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - JCPenney

    Review Highlights - JCPenney

    Quinton took so much time to make my hair look amazing!

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Maurices

    Maurices

    (19 reviews)

    $$

    I'd never heard of Maurice's until today when one of my girlfriends asked if I wanted to tag along…read moreand do some clothes shopping; well duh you're talking about me here. I loved the bright blue double doors that great you when you walk up. We were greeted right away by one of the women working . Great selection of music playing, bright and airy inside. Loved the color and seating area around the dressing rooms. I knew right away I'd find something I loved before we left. Prices were quite reasonable for most items. The jean options they carried ranged from $29-$59..I'm a middle priced person and refuse to pay $60 for one pair of pants, but I know many who will. All the pants were cute and easily found a pair under $30. Shirts were super comfy and I was able to find multiple. We found someone to open dressing rooms for us to try things on. While inside we were asked if we were doing ok, if we needed different sizes etc which was great. We didn't need help because everything we picked was true to size. They had a few sales like buy one get one half off certain shirts. They also sell jewelry, hair items, as well as shoes. I was pleased at checkout to find out they offer a loyalty program if you give them your number and email. You earn points toward extra discounts. They also have a credit card as well. Can't wait to go back soon for Summer items.

    Absolutely the best Maurices I've been to by far. The atmosphere when you come in is just amazing …read more The ladies here are fantastic I will never get tired of saying that. It's always top notch the customer service here! The ladies are always helpful and welcoming! The deals are absolutely great right now $6.95 Clearence in blouses how amazing! Coming back again HIGHLY RECOMMEND

    Sonoran Rose Boutique

    Sonoran Rose Boutique

    (13 reviews)

    Total accidental find today and honestly... what a gem of a boutique. I passed by Sonoran Rose…read moreBoutique and ended up popping in on a whim -- cue random little shopping spree They've got really great outfits, fun accessories, and some genuinely unique finds. Like any boutique, everything isn't necessarily my exact style, but I actually love that because I can visualize how I'd style pieces differently. I walked out especially excited about my accessory picks -- and bonus: two items I loved happened to be clearance, so the prices were chef's kiss. Even their regular pricing felt reasonable though. Definitely a spot where you could walk in and leave with a full head-to-toe outfit instead of random pieces that just sit in your closet. What really sealed it for me was the service. The two gals working were phenomenal -- super sweet, attentive without hovering, got my fitting room ready, checked in at the perfect times, and one even offered to steam my pieces since I mentioned I might wear something tonight. That level of care isn't something I see often in boutiques and it made the whole experience fun. Safe to say I'll absolutely be back. Love supporting shops where the vibe, the finds, and the people all align.

    This is a must go boutique. The ladies here are fantastic at styling for day to day or specific…read moreoccasions and the quality is great. Lyentta was fabulous and so kind. Classy, cozy, fancy, closet staples... they have it all!

    JCPenney - deptstores - Updated May 2026

    Loading...
    Loading...
    Loading...