This review is for the Portrait Studio:
I was in town from California and my sister suggested we do family photos, since I'm never in town during the holidays. She always goes to this studio so she didn't even think twice about making an appointment here again.
First, they were pretty booked up (since it's the holidays, we understand) but we were able to find a slot that worked with us. During the phone call, they informed us that it would only be a 15 min session since they are booked up. We were confused as how they would get all of us together with different poses and backgrounds in all of 15 minutes but we still booked the appointment.
Second, we arrived at our scheduled time just to wait 45minutes to an hour until they finally took us in. When we arrived, they were in a session with a different family, so I just thought they were running behind schedule. Well, they took about 30 mins with that family, not including the time they were in there before we arrived. Then, the photographer took a brake after she was done with their pictures. Upset at having to wait that long and that we had rushed to be there on time, my sister went up to ask what was taking so long since we supposedly only had 15 mins for our session and it was way past our appointment time. They told her the photographer is pregnant so she needed a break to eat a bit. We are totally understanding people but they didn't communicate with us so it was frustrating.
Third, once it was time for our session they had the Christmas background. Although it was pretty, we wanted a different background and they didn't even ask about that (what if I didn't celebrate Christmas?). We did couple of poses then the photographer wanted to do pictures of just the kids. My sister said she didn't want that, and wanted pictures with all of us. Mostly because the reason for the pictures was because I was in town. She had already gotten done their family pictures where she had pictures of just the kids. We were done in about 25 minutes because "they had taken enough pictures of us".
Fourth, they showed us our pictures and we didn't have much to choose from since they only took 9 poses. Some did come out nice and we went ahead and ordered our pictures which they said would be ready in four days but they were actually ready in three!
Fifth (and final), my sister tells me that she spoke on the phone with someone at the portrait studio and they told her it was supposed to be 20 poses for a 15 minute session. She then tells them that wasn't what we received. Rudely, they respond "well, what do you want me to do about something in the past?". That's super unprofessional!
Willing to give them one more shot, just because their prices are fair, but if the experience is the same or even worse...I or my sister won't be using them again. read more