This JCPenney was so organized and so many people working. The associate stocking the underwear was so helpful to me by measuring my size to pick the right bra size. She chose different styles for me and brands to see what worked best for me. I honestly felt like she went above and beyond to help me. There was a variety of clearance that I happily chose from. I love Jcpenny and can't wait to be back. read more

I stopped by to check out their Petite section for my granny & ended up picking up more than I planned to. The store was neat, tidy, & clean. It was easy to find what I was looking for & then some. They even have husky/plus kid's section with cute clothes for kids. Yayyy! The store following social distancing protocols & masks were required. Some of the doors were blocked off forcing you to only enter/exit through certain ones. The only issue is that it was hard to find somewhere to checkout. With a million registers throughout the store, I only saw 2 places to checkout. There was quite a long line when I got there, but I'm glad to have gotten the cashier I did (associate #0076). I can't remember her name, but she was very efficient & got most of that long line taken care of while the other lady was as slow as molasses. She was very sweet & funny. Because of her, I will definitely be back. read more

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Update to JC Penny I will continue to shop at JC Penny specially with merchandise that I know that fits such as shirts,etc. As far as shoes, I noticed that there are few shoe stores in the immediate area. I doubt that that will change for men. Go figure ?? read more

This branch has been going down hill for years. My last visit there I went in with some coupons. I walked in and it looked like a bomb had gone off in the junior dept I really did try to find at least some shirts to use my coupons on. Ended up handing them to another customer and walked out:(. read more

Store is clean and customer service is well balanced. Items were stocked differently from my past shopping experience some time ago, but overall I give this location two thumbs up. read more

We have been avid JCPenny Portrait holiday customers for 7+ years now. This was our first experience with Southpark, we were ten mins late because we could not find the studio and I'm currently pregnant with twins. When we arrived there was only one gentleman working, it took him an additional ten minutes to acknowledge us. He told us because we were late, the other photographer had left for lunch and we had to reschedule, although the only customers in the studio were checking out. We asked for the managers contact information whom still hasn't contacted us as well as reached to our regular Chesterfield Towne Center location upon speaking with that manager she confirmed that protocol had been violated and we should have never been turned away hence why we've never been turned away before. My five and seven year old were VERY disappointed and essentially we wasted money on hair cuts and hairstylist. This will be our first year without Christmas pictures because of said flamboyant gentleman who could use an additional training session on compassion and customer service. read more

The rest of this store is great, people are nice. My problem was with the Sephora inside. It's filthy. Most of the testers were missing, and the displays were a wreck. It was disgusting. There were three women working there and all three of them were just playing with makeup in the mirror. I asked them about a product, and they barely paid attention to me. read more

It's back to school sales so the wife headed here as she likes JCPenny's. This is the first year our twin grandchildren start school. And my wife wants to send them in style as she has done with the other granddaughter. They have so many choices it's mind boggling, I enjoyed sitting back and just watching. Just when she thought she had what she wanted I would point to something else and she would start all over again. So while she was doing all this crazy shopping I was having fun with all the kids in the store. You know like asking them are you excited about going back to school and pointing out cool clothes to them. I know some of their parents were saying to them selves, I wish that guy would quit showing all the high dollar stuff to my kid. Hey I was just having a little fun while my wife empties wallet, I just want to get my moneys worth. But anyway they had everything the wife was looking for and those young'ns will be look'n good when heading off to school. read more

JCPenney - Women's Clothing Near Me - Colonial Heights, Virginia

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Do yourself a huge favor and shop online. Merchandise is crammed to overflowing and I'm convinced it's the dumping location for anything that didn't sell at other JCP stores. This is the most disorganized and cluttered mess. No one seems to know where anything is or if it can be reordered. This store should significantly explain the growth of online shopping and the success of Amazon. read more

JC Penny is a great store. Most of my clothes are from here. It is expensive but most of the clothes are of good quality.

Staff is rude. Barely acknowledge you when you come up to the register. She was talking to co worker instead and was messing with register. She didn't tell me "oh sorry it will be one moment". Then I say thank you when I leave and she says nothing in return. Just rude. This was in shoe department read more

I shop here regularly. Today was a trip for homecoming attire for my teenager stepson. They had everything and it was all on sale which was great. Problem was they had a sign on the door that said "Monster Sale" bc of Halloween. An elderly man had misunderstood the sign and was upset when his purchase was discounted. The Employees were very rude to him and after he left upset they continued to make fun of him. He was clearly confused and not understanding and the should've been more understanding. Hearing them make fun of his short comings after he was gone was even more upsetting. Made me wonder if every customer is a laugh to them. Very disappointed!!! read more