Shout out to Vincent! Amazing customer service and got me an extra discount! Thank you

It's still 1985 here. I literally fell over laughing here. Okay there was some nostalgic sadness too. The store was practically empty, and the clothing they had wasn't trendy. In a way it brought back memories to Sears. At least that store had automotive and electronics. This had old school colognes. What a pathetic place JC Pennys is. No im not just dissing this one. All of their locations are abysmal. If you can find an employee, not sure what's in the water here. They aren't happy, and I can't blame them for this. I wish them well. These stores including this location, are a department store, that I doubt will be around much longer. read more

Terrible customer service. Very short staffed. Only 1-2 registers are open throughout the entire store. Half the time only 1 register is open. Hope the store goes out of business so something else can be put in there cuz this place is trash. Would never go back here to shop. Management here is awful. There are never any supervisors to assist you, nobody ever comes in time to help. This store sucks! Managers are extremely rude and make inappropriate comments about their customers. Feel bad for anybody that tries to get a job here. They will for sure hire you instantly due to nobody wanting to work there. read more

For some reason, I have found myself using JC Penny's specialty departments a lot recently. From pictures, to the Salon, I have been here a few times over the last few months. Can't really say it was on purpose either... Regardless, I have been satisfied on every occasion. My daughter has been due for a haircut. We had originally planned to go two weekends ago; buuuut then that whole 30+ inches snow storm thing happened. Needless to say, we did not get out ...er ...um ... couldn't get out even if we wanted to. Then the week after, Yelp Harrisburg had its AMAZING Brunch Event at Home 231! So, my daughter's hair remained uncut. Finally, I was able to find time this past weekend on a daughter-daddy date day! Store/Salon: The store is situated in the Cap City Mall in Camp Hill. In terms of location, it delivers in the regard that is conveniently located in the area. The store is nice, big, and has relatively good selection. For me, I am not much of a JCP shopper, which is why it has surprised me that I have found myself here so many times recently. Maybe I am turning into my mother! Ah! Anyway, the primary reason for my visit was the salon. Walking in, the salon has an 'uppity' feel to it. Somewhere a fancy lady would go to get a 'perm' or something. I usually frequent places such as Great Clips, Super Cuts or (my personal favorite) Sports Clips - although not the one in Mechanicsburg. This salon had a definitively different feel to it. Not necessarily in a bad way, but it did feel a bit 'stuffy' in terms of demeanor and attitude. Store: 3 / 5 Service: The lady who cut my daughter's hair was older, and also had an 'uppity' sort of vibe to her. Very proper and not very animated. For someone who is cutting a child's hair, I would have appreciated a little bit more interaction ... maybe even a smile ... or something that acknowledged that she was excited to get her haircut. Her service felt like a mausoleum ... cold and barebones. That said, at the end of the haircut my daughter made a comment how the hair was in her face a bit, and so the lady simply but a little braid in it. She did so without asking. I don't know if I appreciate it, or don't. My daughter seemed to like it though, so I suppose that goes into the 'appreciated' column. Service: 3 / 5 Price: A kid's haircut is currently $14. That is a little steeper than I like to pay, but this cut was more out of convenience than pre-meditation. We were already in the mall, we entered through JCP, and the salon was on our left. So, I decided to stop in all whilst thinking, 'If this is less than $15, this is where we'll get her hair cut.' It was less than $15, and thus we stayed. Overall, the hair dresser did nothing that someone from Super Cuts, or any other hair-place couldn't have handled for less. So, unless you are getting something fancy for your kid, I don't see any reason to come here. Price: 3 / 5 Final Thoughts: For a hair-cutting experience, it met expectation. Overall, like I said, there is nothing that differentiated JCP Salon from anywhere else in the area - with regard to a kid's haircut. I don't think that I would actively go out of my way to come back. I will most likely repeat what happened on this occasion next time as well. That is, wherever we are when she needs a haircut is where she will get one J read more

Wow. JC Penney is really going down hill fast - do not see them staying in business long!! I have call the store several times and it just rings and rings. I placed an online order for pickup while I was in the area for business travel. Unfortunately it was not ready by the time I had to leave, a day and 1/2 later so could not pick it up. I call the store as they have called me several times to cancel and the clerks advised they would cancel it. It has not been cancelled and they keep calling me to let me know it is ready for pick up. So I keep calling back and the store phone just rings and rings. So I thought I would call the customer service line for assistance - HA!! what a joke! They couldn't help me and couldn't call the store as they are not allowed to call the stores.....Holy cow JCP is a joke. Do believe they will be the next store to croak, shame they just don't care anymore!!! read more

Marie Sock, a hairdresser at the JC Penney Salon, is wonderful, professional, and does a phenomenal job! I get my hair cut, colored, and occasionally highlighted, and have gone to her for several years!. She is not only wonderful in her job, but a terrific, friendly lady, and has a great sense of humor! read more