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    10 years ago

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    JCPENNEY Portrait Studio - our 17th year anniversary portrait!

    JCPENNEY Portrait Studio

    (8 reviews)

    Willowbrook

    I am extremely disappointed with our recent experience at JCPenney Portraits…read more My family and I arrived 8 minutes late for our appointment and were told we had to reschedule due to a late arrival policy that is not stated anywhere on the website or in appointment confirmation emails. What made the situation worse was the way we were treated. When we arrived, the front desk associate did not greet us or speak to us at all--she simply got up and brought another employee over to tell us we had to reschedule. When I calmly asked for an explanation (especially since we've previously had to wait 1-2 hours even with an appointment), the front desk employee began raising her voice and repeatedly told us we needed to cancel or reschedule because they were "fully booked." Another employee stepped in and just repeated the same thing, which felt condescending and made me feel as if I wasn't being listened to or understood. When the front desk employee eventually offered to reschedule and I agreed, I asked what the next available time was. She ignored my question, then asked me what I was going to do. When I repeated myself, she rolled her eyes at me. As we were leaving, she said, "Don't come over here with that attitude." This was completely uncalled for. At no point was I disrespectful--I was simply asking reasonable questions and trying to understand the situation. I understand that the holidays are busy and stressful, but that does not excuse rude, dismissive, and unprofessional behavior toward customers. Policies should be clearly communicated, and customers should always be treated with respect.

    Do not let Lorena do your photos if you have children. We had to ask her there or four times to be…read moregentler with our children or simply ask them where and how you would like for them to pose. The session was rushed and she was just taking pictures without allowing time for the kids to warm up to her or even respond to what she was attempting to do to get them to smile.

    WhiteMoose Photography

    WhiteMoose Photography

    (14 reviews)

    So of course I went to Yelp for suggestions and didn't see a lot of options for photographers in…read moreour area so I created a job request and waited for experts to reach out. I was super stressed because the only day all kids were home from college & adults were available was Thanksgiving & Black Friday. Big order, I know. So, we were contacted by several excellent experts but none were available for the limited availability we had until Whitemoose Photography reached out and they had a photographer named Kapri who was available to come on Black Friday. There was an additional charge for coming on a holiday/Black Friday which I gladly paid and was so excited to finally get some good pictures of everyone together. The shoot was fun and Kapri brought a good energy and fit in well with all of us. Prior to Kapri coming I asked if she had a green screen or something to create different backgrounds for the senior pictures. She did not have a green screen but she brought a white sheet as a backdrop and said so she would bring a white backdrop so she could insert different backgrounds for the pictures and insert some fun backgrounds to our daughter's photos. We booked her Senior Pictures for the same day with Kapri. I asked before she left fter the shoot when we could see the pictures and was surprised to find out we needed to wait 14 days. Just to see the proofs. I let her know we would be traveling Dec 12-24 so if we could get them before the trip it would be something fun we could look at on the plane. Kapri sent a text 3 days before the promised delivery date asking if I had had time to review the pictures. Her email messages she sent never came through to my email or an alternate gmail account address I gave her. Thank goodness for the Yelp app because it allows you to send & receive messages as well as links to the pictures. When we finally got to see the pictures disappointment was the consensus of everyone that was in the pictures that saw them. I contacted Kapri and let her know that with her awesome energy and how much fun we had during the photo shoot we were all disappointed and surprised with the final product. Also all the senior pictures had a white background instead of different city scapes like we discussed and no filters were applied to any pictures. I don't know a lot about photography but I have several retired friends that are hobbyists. I asked for the digital pictures so I could send them to our friends so they could "fix" the lighting or angle or whatever was wrong with the pictures. So Kapri & I went around and around because I couldn't tell her what I didn't like about the pictures. Finally as a last ditch effort I sent her some fun family pj photos from a Google search I liked. After Kapri saw my vision her true talents came through! Using AI she was able to turn a sterile unflattering family picture into a warm holiday fun photo with all of our loved ones together! (The ages of everyone ranged from 18 to 84). Kapri said she forgot about adding the background for senior pictures and when she was done with those they were "fire" according to the younger members of our group photo and our daughter loved being able to take pictures at home instead of booking senior photos through the school photographer. I learned It's super important to communicate the spirit or inspiration of the photos. (The cap and gown photo never happened irl). Kapri was able to CREATE the cap & gown photo using other photos she took & a picture of the color of the cap & gown! I'm still gobsmacked by what a difference AI makes!

    Excellent experience. Upon calling for A headshot an in home appointment was set promptly. Mobile…read morestudio and lighting was set up and all completed within less than 1 hour. Several fantastic pictures were taken providing me with unique options. Final pictures were delivered with touch ups quickly. Outstanding quality speed and service ! Also at a great price.

    Jcp Portraits - sessionphotography - Updated May 2026

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