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    JCPENNEY Portrait Studio

    2.9 (8 reviews)

    Services - JCPENNEY Portrait Studio

    Portraits

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    our 17th year anniversary portrait!
    Amanda N.

    had to wait about 30 minutes since they only have 1 person working there. But they were very professional.

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    Jcp Portraits

    Jcp Portraits

    (1 review)

    Willowbrook

    I purchased a Groupon for JCP Portraits for 24 - 5x7 2-sided holiday cards. I called JCP Portraits…read morebefore purchasing the Groupon to see if they had any appointments available before Christmas. They did, the same week. My boyfriend and I arrived on time for our appointment at 6:40 PM. We were informed there were 2 groups ahead of us. There were actually three groups, and only one photographer. Later we found out, they originally didn't have a photographer, and had to call in someone last minute. We waited an hour and a half before being able to even have our photos taken. The lady who took our photos was super nice. I wish I remembered her name, but she was definitely overworked, but one of the sweetest stressed people I know. We then had to wait another 20 minutes for a staff member to work the computer to let us choose our photos. We picked everything out, but couldn't pick up our cards until over a week later. Today, I called twice with no answer and only to leave a voicemail. I left one around 2:00 PM. Still have not received a call back and it is now 8:00 PM. We decided to just stop by to see if they were ready. They were. After looking at them, they put the wrong photo on the back of the holiday card. We then had to wait again in line, for someone who stated they actually don't even work in the Portraits section. We then had to wait again for someone who worked there. Finally the person who actually put together our Holiday photos the day they were taken (cannot remember her name but she had teal/blue hair and a poor attitude. Never smiled) came to the counter. We told her it was the wrong photo and she looked at us like, "what do you want me to do about it?" i asked how long it would take to get our Holiday Cards fixed. She said she couldn't get them in until December 23rd. I asked if she could expedite it, because we have 24 holiday cards all with the wrong photo that SHE put together. She just said no. No offering to refund our money, no offering any other solutions, just no. I was beyond livid by the whole experience, I just said, forget it, and left. The only positive thing I can say about our experience with JCP portraits is that the photographer, who was working on her day off, all by herself, on 12.11.15, was very pleasant and funny, and is the only reason I have something positive to say. But other than that, I will not be returning to JCP Portraits ever. It was poorly managed, and both my boyfriend and I were extremely disappointed in the staff member with the blue hair's(only saying that because i do not know her name) attitude and lack of concern or willingness to find a solution. This Portrait studio is poorly run, has a lack of photographers, and lack of concern for their customers. I love writing good reviews on places I go, but this is my first negative review in which I feel was necessary to write.

    WhiteMoose Photography

    WhiteMoose Photography

    (14 reviews)

    So of course I went to Yelp for suggestions and didn't see a lot of options for photographers in…read moreour area so I created a job request and waited for experts to reach out. I was super stressed because the only day all kids were home from college & adults were available was Thanksgiving & Black Friday. Big order, I know. So, we were contacted by several excellent experts but none were available for the limited availability we had until Whitemoose Photography reached out and they had a photographer named Kapri who was available to come on Black Friday. There was an additional charge for coming on a holiday/Black Friday which I gladly paid and was so excited to finally get some good pictures of everyone together. The shoot was fun and Kapri brought a good energy and fit in well with all of us. Prior to Kapri coming I asked if she had a green screen or something to create different backgrounds for the senior pictures. She did not have a green screen but she brought a white sheet as a backdrop and said so she would bring a white backdrop so she could insert different backgrounds for the pictures and insert some fun backgrounds to our daughter's photos. We booked her Senior Pictures for the same day with Kapri. I asked before she left fter the shoot when we could see the pictures and was surprised to find out we needed to wait 14 days. Just to see the proofs. I let her know we would be traveling Dec 12-24 so if we could get them before the trip it would be something fun we could look at on the plane. Kapri sent a text 3 days before the promised delivery date asking if I had had time to review the pictures. Her email messages she sent never came through to my email or an alternate gmail account address I gave her. Thank goodness for the Yelp app because it allows you to send & receive messages as well as links to the pictures. When we finally got to see the pictures disappointment was the consensus of everyone that was in the pictures that saw them. I contacted Kapri and let her know that with her awesome energy and how much fun we had during the photo shoot we were all disappointed and surprised with the final product. Also all the senior pictures had a white background instead of different city scapes like we discussed and no filters were applied to any pictures. I don't know a lot about photography but I have several retired friends that are hobbyists. I asked for the digital pictures so I could send them to our friends so they could "fix" the lighting or angle or whatever was wrong with the pictures. So Kapri & I went around and around because I couldn't tell her what I didn't like about the pictures. Finally as a last ditch effort I sent her some fun family pj photos from a Google search I liked. After Kapri saw my vision her true talents came through! Using AI she was able to turn a sterile unflattering family picture into a warm holiday fun photo with all of our loved ones together! (The ages of everyone ranged from 18 to 84). Kapri said she forgot about adding the background for senior pictures and when she was done with those they were "fire" according to the younger members of our group photo and our daughter loved being able to take pictures at home instead of booking senior photos through the school photographer. I learned It's super important to communicate the spirit or inspiration of the photos. (The cap and gown photo never happened irl). Kapri was able to CREATE the cap & gown photo using other photos she took & a picture of the color of the cap & gown! I'm still gobsmacked by what a difference AI makes!

    Excellent experience. Upon calling for A headshot an in home appointment was set promptly. Mobile…read morestudio and lighting was set up and all completed within less than 1 hour. Several fantastic pictures were taken providing me with unique options. Final pictures were delivered with touch ups quickly. Outstanding quality speed and service ! Also at a great price.

    JCPENNEY Portrait Studio - sessionphotography - Updated May 2026

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