Shawn really popped off with this corporate photoshoot! I loved every single picture and he paid very close attention to detail! Will absolutely be requesting him for all future photos. Thank you Shawn!! read more

Dahlia is a ROCK STAR photographer. Seriously talented and killer customer service. We went here for a quick phot but she had great ideas throughout. read more

Update: After calling customer service serval times, I finally received my refund in form of a check in the mail! Still disappointed with the service because even the manager at customer service was horrible but now I do not have to bother with Jc Penny Portraits (Pleasanton/Outdoor especially) ------------------------ I have been waiting for a refund for over a month now. I booked holiday/milestones pictures for my family and baby turning 6 months with the 'outdoor photography' Dec 16th, 2018. Due to "rain" my session was cancelled by receiving a voicemail late in the evening. 1. It did not rain at the time of my session 2. I never received a call back after leaving several messages for any one to reschedule so I took pics the following weekend elsewhere. 3. I've talked to "managers" who have given me the run around and no one can seem to help! JcPenny Pleasanton/Outdoor Photography customer Service 0/ read more

We showed up for our appointment at 12:30 with 11 people and 2 service dogs. Even with proof of the service animals the woman/manager, Lanie, told us that animals were only allowed in the afternoon due to people having allergies. Then she goes and says she has to check the protocol and didn't come back. A few minutes later, I call sears and check if they will take us. Sears was more than accommodating to our disabilitys. Needles to say The woman said she was the manager, she had 10 years experience working there, but still didn't know how to accommodate people with disabilities. Very disappointing!!! read more

I give JCPenny Portrait Studio in Stoneridge Mall and a 2 out of 5 because of the experience and the content. Experience: The experience I had with the photographer was horrible. From the beginning, I had to wait about 15-20 minutes because there was a family ahead of me, which I did not mind. Once it was my turn, the photographer (his name is Shawn) wanted to just get my photo session over with, very rushing. Anyway, as we headed to the studio, there was no conversation whatsoever, made me feel even more tense and nervous for the shoot. After I picked the background I wanted for my graduation picture, we started shooting. He would tell me which poses to do, which was nice, but I only really wanted two simple poses: me with my diploma and without; I did not need the cheesy poses because I knew that it would take up time... I did them anyway, why not, right? After about 8 shots, I wanted to see how each turned out... I wasn't very happy. So I asked if we could shoot again with the traditional poses again just so I can have options and he said, "Uh... sure... but they're all gonna look the same..." As we went back and shot some more, he would take the picture and be aggressively saying "Change it up! It looks the same" to the point that I just told him, "Let's just end it, thank you!" He felt my annoyance and tried to explain himself, "I just don't want to keep taking pictures that are going to look the same." Because I have experience with photography and blogging, I know that having more options is better because two pictures with slightly different angles, slightly different poses will look different. We then went to the computer to pick out favorites, I only picked out three... and they weren't all that. I asked him to zoom one of the pictures to an 8x10 because I wanted to get that printed. he got confused because he thought I just wanted it zoomed, but instead I wanted it cropped. He then sassily explained the difference between "zoom" and "crop" which I know... smh. Overall, worst experience ever with a photographer. I didn't expect exceptional service, all I was really expecting was respect. The Content: I was disappointed that JCPenny's does not offer photoshop with blemishes and other imperfections. I am currently breaking out, so it was disappointing to see those in the picture. I actually photoshopped the picture myself, and will probably get that developed later. I did like that they give you web access to the photos so that you're able to order and/ore just see the other pictures again for 90 days. read more

I'm giving a two star review because the photographer was nice and there was a mix up with my appointment and the manager was really nice and helped me re-book my appointment without an additional charge. A few week ago my fiance and I met with the photographer in a park in Pleasanton to take our engagement photos. We got them quick but the photos came out terrible. I think my cell phone takes better quality pictures. We were planning on using them for our wedding invitations and we settled on one of the "okay" pictures of the bunch to put on them which is very disappointing. If you want to take pictures for a special event don't waste your money and just use your Iphone instead. read more

I love the quality of portraits they take here. They have a great staff that is well trained and have the patience working with little ones. I've been coming here for years and I have to say Sharon is my favorite photographer! She really takes the time to capture those memories you will have with you for a lifetime. I had an issue where they had lost my pictures. It really broke my heart. Sharon was so understanding and was able to calm me down. We ended up doing the sitting over and honestly, the pictures turned out better the second go around. Make sure you make an appointment, as a drop in you might be waiting for some time. Weekends get busy as well. I always book appointments during the week, first thing when they open. Doing so my family is fresh and ready to go and the photographers seem to take more time as well. read more

I personally wouldn't recommend going to JC Penny Studio for baby pictures. Not sure, if all the photographers carry the same vibe or if it was just ours, who was least accommodating to each and every request that we made in order to get a better pictures of our baby. Due to COVID, we brought our own plush blanket to cover all the seating that they might have. Since no proper props were provided from their end. Just a small basket that would barely fit our 3 months old( clearly mentioned in their online form)The photographer placed the baby on the blanket and made several clicks and then on the basket click click and done. Didn't even care for the lighting as the room was quiet dark. He wasn't even patient enough to get one good click of the mother and baby. On top of that he sent us all the pictures as it is - unedited. Not even , one picture that was offered to get a canvas framed was edited! read more

Hahaha.... They had one employee doing a photo session. I got here to pick up an order. They want me to wait until the full session was over before the person would come out to help me. I was the only one here and a 2 minute break would have solved it. Not sure if it's their management or the workers thought process.... read more

Worst service ever!! We got there right at our appointment time and we're told that there were 7 people ahead of us. With two little kids we waited for almost two hours for our turn. We would have waited longer but the family before us felt bad for us and gave us their spot. I was told that corporate makes them double book every 15 min and that wait time is normal. So what's the point of making appointments???? read more

Scheduled an appointment online and wrote in the notes that it is for a first birthday and I want all pictures taken to include a #1 prop (or the letter props that spell "one") because I am only interested in purchasing pictures with #1 or "one" in them. Sharon from the Pleasanton, CA/Stoneridge Mall studio called me the day before my appointment to tel me the computer system would be down that morning, and that the online system should have not allowed me to schedule at that time. She also said she read the notes and that my request was "fine", but because of my request she would only take six pictures. She went on to ask me WHY i wanted it that way and I explained it was tradition with all my children to have the prop in their birthday pictures. And I also said that I have made the request in person at various photo shoots at her studio when I bring all my kids in for their birthday pictures and my request is not honored and then I do not get the pictures I want. That is why I wrote it in the notes. She went on and on about how she has been doing this for 15 years, SHE can get me the money shot, maybe I didn't get the money shot in the past because my kids were intimidated, etc etc.And she can do it in 6 pictures. I asked why not just take all 12 pictures if that's your usual amount? If you want me to end up purchasing anything? And she said "we have our rules and regulations for a reason and taking the same picture over and over won't get you the shot you want, i've been doing this for so long, i am basically the best one here," blah blah blah. Very condescending. I said perhaps I would just go somewhere else and she said "well you can but they will all tell you the same thing" to which i responded that I don't think most professional photographers would have a problem honoring their CLIENT'S wishes. Horrible customer service!!! This is not my first awful experience with the Pleasanton portrait studio. There have been several other occasions when I've been treated rudely, not listened to (per my comments above), waited 2 HOURS PAST MY APPOINTMENT TIME (!!!!), and not gotten the portraits I wanted. One gal I believe to be the manager (very tall, blond) is ridiculously rude every time I am there and the one time she actually took the pictures during our appointment, my daughter had a look of sheer terror on her face in the pictures and the photographer proclaimed "oh yeah! that's the money shot! we got it!" Uhhhhh...NOT EVEN CLOSE!! And now with this episode? I will not return. You get what you pay for I suppose. Very disappointed. read more

Sharon was our photographer. We brought our newborn baby here to take pictures. While my wife was off to find better outfits for the family photo, I was stuck with my 19 month old daughter and newborn son. Sharon immediately knew how to help me with the newborn. She was very gentle and careful helping my son to stop crying, and her knowledge of taking care of my baby showed her patience and expertise in knowing how to get perfect shots of my son. She was able to capture so many great shots. I highly recommend coming here for portraits and make sure you come here when Sharon is working! read more

Brooke was our photographer today. She was very RUDE and did not know how to handle children which was a shock to me because most pictures she probably takes are of kids. I felt very rushed since she was the only person on call that day which is her problem since she is the MANAGER. So in the process she wanted no kids around her or touching any of her toys, ive been to studios where the photographer lets the kids take pictures so she was just being a bitch. She kepy saying " im gonna need her to stay still" TO A TWO YEAR OLD? she must be smoking shit she thinks a two year old is gonna stay still Luckily i dont live anywhere near here and only came because my sister does so I will never have to deal with her again. read more

Rude customer service, photos are so bad, my Mom makes better photos. Seriously, no even blur/focus effect on photos, head/leg cut, composition is the worst, dont bother to go this place - waste of time/resources. I did not expect much from JCPenney, but this was really really bad.... read more

What is the point in making an appointment if you have e to wait 45 minutes to an hour and half to even talk to someone. The portrait studio has horrible customer service. They told a customer they had to wait as the employee never came back. Never again!! read more

Long wait even with appointment. Disappointed with over an hour wait and seeing other groups with no appt set up go before us. Manager on site said "it's like that"...but we did not anticipate for over an hour. read more

Was disappointed that the service promise to deliver digital prints within 24 hours was not on time. I had a timely business bio and related executive job that I needed the business head shot for. I missed my deadline. After calling and leaving two messages and one email I finally received an email 27 hours later that my images will be ready in the next 24-48 hours. I was furious. I ended up being able to get access to the prints 30 hours later. If you are in a time deadline where you need a business head shot or related professional photo I do not recommend getting it taken here. read more

Other than being a bit busy, Shawn was great with both of my kids. My 2 month old was a little fussy but Shawn had patience with him & got some pretty great shots of my kiddos, & great family photos! Ryan was pretty helpful as well. Thanks guys. read more

Terrible terrible customer service. I had 1:00 PM appointment and I was 15 mins late. When we got there they were busy with previous customers and were not free until 1:40. When they got free, the next appointment people showed up so they told us since we were late, we have to now wait until unknown time. When we asked how long, she just rudely kept saying whenever they get free. All of them were so rude and careless we just walked out of there. Will never go back to this place. read more

Although this could have been a decent experience, it was completely ruined first by the two employees who over the course of several hours couldn't be bothered to figure out why I was having issues accessing my online photos and then by their nightmare manager Samantha who has zero customer service skills and left me shaking and in tears bc I dared ask her for a full refund bc of the frustration of dealing with her incompetent and undertrained staff. This woman actually hung up on me bc she found me to be "rude" when I said the reason I wanted to cancel my order was because of her staff's incompetence and lack of customer service, telling me to call back when I had adjusted my attitude. You would think after spending $250 at their studio they would treat you a bit better. It was only thanks to the store manager that I was able to finally cancel my order, receive a full refund and never, ever have to deal with this woman (she needs to go into a new line of work) or her staff ever again. read more

Wayyyy behind schedule. I usually get the pics taken in Newark but they were booked so I went to this location. Big mistake. Every single family waited more than an hour. All the babies were grumpy and crying because they had to sit in a tiny waiting room with 20 other ticked off families. Furthermore, Dirty. Never seen a waiting room with fruit flies everywhere. When I told the photographer this was taking too long she told me they run on baby time. LOL baby time would mean being ready when the baby arrived. All the baby's are screaming because you ARE NOT on baby time. Last but not least, they suck at taking pictures. I ended up not being able to buy a single one because the photographer was so rushed and flat out careless (probably from the mob of pissed off people in the waiting room). Oh and as I was leaving their one camera stipped working. Even the most amateur photographers carry two cameras. Good luck to the people waiting! Bottom line, they didn't do not one single thing right. The employees seem better suited to ask if I'd like fries with that. Next time I will wait for the people in Newark Mall JC Penny's. It I could give zero stars I would. What a massive waste of time. read more