I had a great experience here as a first-time customer. Frank was patient and communicated…read moreeverything clearly, which made the whole process fast and easy. I called to schedule an appointment to bring my car in for a diagnosis. Since my daughter and I had a free day, we waited in the lobby while they checked it out. When they didn't have availability to complete the repair until the following week, they made it incredibly convenient by letting me bring the car back and providing a loaner. Not having to arrange a drop-off or pickup was a huge plus. All communication was handled through text, which made everything even easier. Overall, a smooth, stress-free experience -- I'd definitely recommend them and will be coming back!

I am writing not about the service department but the sales department…read more I don't mind that you don't have a person waiting to help me test drive a car when I immediately get there. I'm happy to wait 10 minutes for someone who can. I am not terribly upset the car I want to test drive is unavailable. It would have been nice to drive it. Or even see it. But no one bothered to show me the car. Or any car. What I am upset is that you saw I was wearing a wedding ring and asked me if all my decision makers are here. Like I need my husband's permission to buy a car (I managed to buy the last 2 without help). I doubt you would have asked my husband that if he was at the dealership. Instead I finally talked to a woman (my service advisor) who finally cared enough to grab keys to show me the inside of a car because the men just chose to dismiss me. It wasn't even her job guys! It's 2026. Please do better.

Incredibly responsive, honest, transparent, and trustworthy people and service!…read more Whether it's for an oil change or a major service, the team here gets the job done with speed, efficiency, and high quality. They also call promptly to provide updates and are up front about their recommendations. I just had my 90k service completed and they provided a clear breakdown of what's highly recommended to fix and why vs. others that need monitoring. Love that they sent the report via text so I could take some time to review and discuss with my husband. I also think the price is fair (checked with AI and it always fits the range for the service). Special thanks to Scott for staying late so I could pick my car up before the weekend! Appreciate you!! Highly recommend. P.S. location is so convenient, too. Got a car wash right next door (excellent btw), a tire shop on the other side (for those darn nails), and Costco gas down the street!

I highly recommend AutoTech in San Ramon for anyone looking for car repair. Lauren answered my call…read morewhen I reached out and kindly offered to take a look at my car first to estimate the diagnostic cost. They scanned my 2010 Prius car at no charge and identified the issues. There would only be a fee if further diagnosis or repairs were needed. The initial scan was very helpful and allowed me to contact the battery company for my Prius battery pack, which is still under warranty. AutoTech is a great place to get an estimate, and Lauren is very responsive. I had a very positive experience and would definitely recommend this shop as an alternative to dealership service.