I have an impact resistant roof that was installed six years ago By Jaxon. My husband and I paid in full for a roofing system that we were told would be a long-lived and trouble-free. However, after about three years, and after my husband died , I have seen issues that hinted at poor workmanship. The roof integrity became even more questionable when it leaked substantially twice within twelve months in the same spot during a heavy rain. I called Jaxon roofing company last year after the first leak that came through the ceiling interior for warranty service and, after months of waiting, they came and added longer nails to the main ridge, which did nothing to stop the leak. This year, following the second leak, I received little response to my claim against the contractor's warranty so I had to call an independent roofing company, who agreed to assess the leak problem objectively and give an opinion as to the cause. Their inspection concluded that the original installation was done incorrectly. I had yet a third contractor inspect the leak area and he had the same opinion---poor workmanship in the original installation which lead to the recurrent leaks and may have been ongoing for longer than I realized. During this process I also discovered some issues/omissions in the original documents and registration with the manufacturer on the warranty which I will now be pursuing for more complete disclosure. I would not recommend this roofing company based on my direct experience with them. I have no malice toward them but have suffered disappointment and loss without sufficient remedy since first contact. My last requests for inspection and warranty claim against workmanship deficiencies have to date been ignored. read more
