Keya was fabulous! She was very informative and very customer oriented. Our vehicle and rates…read morewere very reasonable. If there is any criticism, it would be the location, PEP Boys, which is only operating tire sales. Keya made it special!

Went in on Memorial Day for a rental due to my car getting a flat the previous day. Not only was…read morethe guy up front fresh but very sarcastic. Not sure if he just did not feel like working that day. Or if he was intentionally being unhelpful and just did not want to rent a car to me because that is DEFINITELY the vibe I got. After checking me in, I proceed to pay and I hand him my Debit card. I was told by the man behind the counter that my Equifax credit score was not approved to pay with a debit card. My mother was the one who had picked me up and took me there. So when I got back in the car I told her why I couldn't get the rental. I am not going to argue or be surprised about the fact that my credit score was denied because I know it needs work. My mother then offered to go in and put the rental in her name, because she has a Equifax score of 760. And there's no way she would be denied. We then go back in this place. My mother then explains that she would put the rental in her name and add me as a driver. We were advised that it would be a $15 additional charge to do so which was fine. He then tells my mother the cost of the rental where she proceeds to pay with a debit card as well(we are not fans of credit cards). She was also advised that there would be a credit check to pay with a debit card. She was of course completely fine with this. We were then advised that her credit score was denied as well. That is when we both knew there was an issue somewhere with this place. And that clearly is fair customer service. My mother then asked him was he sure, and was he serious because she literally never gets turned down for ANYTHING because her credit is so great. I only came to them because of the other reviews, and because they were open during the holiday. But next time I will just follow my first instinct and stick with Hertz for my rental needs. Even if it means I have to wait a day or two to get in.

My rental from Enterprise is my option because I am having a shop work on my truck. My experience…read morefelt personal in the way they wanted to see another happy customer, and that's exactly how I feel: happy I went to Enterprise! I am very happy with the service and professionalism from the support staff here. I had spent the previous 2 days trying to rent a vehicle from an overpriced competitor (t*r0). After 3 attempts at getting something i was going to be happy with, I followed my better-halfs recommendation and decided to rent a luxury vehicle through Enterprise on 103rd. I wasn't immediately expecting anything however my rental was dropped off after my reservation time. I was given a rental for the time and when the luxury vehicle was returned, their office contacted me right away. If i have to do it this way and have no pressing plans, I would go with this option again. Ms. Kenyans (Branch Manager) and her team there on 103rd did the very best with what they had to work with in my situation, and with no plans to immediately drive any distances, I was happy to work with them too. Kenyana, I hope you and everyone there at the 103rd Street location have continued success. Thank you for everything you all did!

My most recent experience was significantly better. The location has improved, I was able to get my…read morerental car much quicker, and communication throughout the process was noticeably better. The staff was more responsive and the overall experience was much smoother than my previous visits. I appreciate the improvements and the effort to provide a better customer experience. Based on this most recent experience, I'm comfortable updating my rating to 4 stars. Hopefully Enterprise continues in this direction.

The team here is impressive. I've been here when they are super busy and somewhat busy. They…read morealways make you feel valued, they are professional, and they are so engaging. I called the 800 number I was so impressed. Thank you to this team!

I rent here regularly for business trips, almost weekly…read more The bad reviews are absurd and unfounded. The staff at the Cassat Avenue location is professional, friendly, accommodating, and very helpful. I have had a great experience with every interaction.

Decent car service at airport was quick but then it was late. The pick up and drop off personnel…read moreweren't the friendliest but more importantly they weren't rude so there you go. If the price was right I'd rent again from them

My actual rating is ZERO stars! ACE car rental accepted my bid on Priceline and then when I landed…read morein JAX to pick up the car was told that they didn't have a car for me and they had "given" my reservation to Budget, who in turn, did not honor the ACE quote and I ended up paying the usual Budget rate. The company was rude and horrible customer service. Will not book through them again!

If i could give them no stars i would. They changed my reservation without notice which lead me to…read morea higher cost rental company. Ace stated they would reimburse for the expense but only reimbursed half. Horrible customer service and very rude company

Tanner was super helpful. Price was fair. Everything done in under 1 hour. I will use them again.read more

Sold them my Ram truck and corvette. Their offers were better than carmax and the entire experience…read morecouldn't be any easier. Top notch customer service, while giving the best deals. If you're looking to sell your car, don't skip these folks

When I returned to the BWI for my departure this March of 2019 I forgot my prescription glasses in…read moremy rental car. With the clock ticking two employees were extremely helpful and I was able to get my glasses and make my flight. The two employees were Airport Manager Aponique Fangou and Nardie Warren 53875 #4147. Thanks Guy's WJR

Update: I spoke with…read moretwo additional customer service representatives, and the experience only became more frustrating. One representative at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full I completely ignoring the fact that adding 5 gallons can just as easily mean the tank was already nearly full and simply topped off. The second representative takes the prize, this dude, Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error. He said I need to pay $61 just to process the claim. Paying a fee to correct the company's own mistake is unacceptable and makes no sense. At that point, it was clear customer service was not interested in resolving the issue. Thankfully, Jamil from the local station later called, refunded the refueling fee, and apologized. That effort was genuinely appreciated and was the only professional part of this experience. Overall, the process was frustrating and unprofessional. This situation raises serious concerns about the company's practices and accountability. Formal complaints to the FTC, BBB, and state consumer services are being filed, because this should not be considered standard business practice.

I usually rent from Avis/Budget where we have a cooperate account. Unfortunately none of the…read moreAvis/Budget locations had vehicles available. This is the first time I have used Hertz, so I don't know if this experience was typical. But it was not customer friendly. When I declined the additional insurance the agent's tone became demanding. It wasn't enough to provide the name of my insurance company, I had to call my agent to obtain policy information. It was a good thing that it was a weekday during normal business hours, I don't know what would have happened if my insurance agent's office wasn't open. I did not appreciate the extreme hard sell on purchasing additional insurance. I travel for work and rent vehicles very frequently. I know that my insurance covers a rental vehicle, and I also my American Express covers vehicle rentals. I refuse to be bullied into buying unnecessary insurance. After I firmly declined the insurance purchase the agent's tone became went into the parking lot and took photos of the vehicle I was renting. He took photos all around, all angles of the vehicle, all sides. He said he would send me the photos but I never received them. I definitely won't be renting from this Hertz location again.

Scheduled for a rental. Got confirmation its ready for pick up. Drove 25 minutes to be told they…read morewon't service me.