The team here is impressive. I've been here when they are super busy and somewhat busy. They…read morealways make you feel valued, they are professional, and they are so engaging. I called the 800 number I was so impressed. Thank you to this team!

I rent here regularly for business trips, almost weekly…read more The bad reviews are absurd and unfounded. The staff at the Cassat Avenue location is professional, friendly, accommodating, and very helpful. I have had a great experience with every interaction.

I got a Nissan frontier that was clean and drove well. We got to take it on the beach because it…read morewas 4x4. Staff is unbelievably nice and considerate. The guy that was working the Emerald Isle was great and got me a 4x4 truck so I can go fishing. 10/10 would recommend

I'm loyal to National for 2 reasons. 1) I'm very picky and like to select my own rental. This…read moreusually means standing around until the executive area rotates cars and I can find one I like. 2) the customer service is usually pretty good across the country. Some locations stand out and Jacksonville was never one of them. Until this last visit. Steve went out of his way to help me and made sure I was in a car I'd be comfortable in. He was attentive and really made sure I was happy with my vehicle. This is my home airport and I'm here often, this was my 1st standout experience in Jax. Mel was awesome when I checked out too!

Keya was fabulous! She was very informative and very customer oriented. Our vehicle and rates…read morewere very reasonable. If there is any criticism, it would be the location, PEP Boys, which is only operating tire sales. Keya made it special!

Went in on Memorial Day for a rental due to my car getting a flat the previous day. Not only was…read morethe guy up front fresh but very sarcastic. Not sure if he just did not feel like working that day. Or if he was intentionally being unhelpful and just did not want to rent a car to me because that is DEFINITELY the vibe I got. After checking me in, I proceed to pay and I hand him my Debit card. I was told by the man behind the counter that my Equifax credit score was not approved to pay with a debit card. My mother was the one who had picked me up and took me there. So when I got back in the car I told her why I couldn't get the rental. I am not going to argue or be surprised about the fact that my credit score was denied because I know it needs work. My mother then offered to go in and put the rental in her name, because she has a Equifax score of 760. And there's no way she would be denied. We then go back in this place. My mother then explains that she would put the rental in her name and add me as a driver. We were advised that it would be a $15 additional charge to do so which was fine. He then tells my mother the cost of the rental where she proceeds to pay with a debit card as well(we are not fans of credit cards). She was also advised that there would be a credit check to pay with a debit card. She was of course completely fine with this. We were then advised that her credit score was denied as well. That is when we both knew there was an issue somewhere with this place. And that clearly is fair customer service. My mother then asked him was he sure, and was he serious because she literally never gets turned down for ANYTHING because her credit is so great. I only came to them because of the other reviews, and because they were open during the holiday. But next time I will just follow my first instinct and stick with Hertz for my rental needs. Even if it means I have to wait a day or two to get in.

Tanner was super helpful. Price was fair. Everything done in under 1 hour. I will use them again.read more

Sold them my Ram truck and corvette. Their offers were better than carmax and the entire experience…read morecouldn't be any easier. Top notch customer service, while giving the best deals. If you're looking to sell your car, don't skip these folks

I decided to make an appointment online and once complete I received a call confirming my request…read more Upon arrival We where greeted by one of the customer service reps who where very friendly and quickly took care of us. We requested a vehicle that was comparable to the one that we had to take to the body shop for repair. We were given a new SUV (Buick Enclave ) that was both clean on the inside and the outside. A week later we Returned the SUV which was a very fast and easy task. Customer service was also great to deal with and very helpful. We will definitely be back for our rental car needs in the future, if needed.

I want to start by recognizing Brett at the JAX-MANDARIN location for his outstanding customer…read moreservice. He was empathetic, understanding, and genuinely tried to help me with a frustrating situation. He went so far as to call every other Enterprise in the area to try to find me a vehicle. Brett deserves recognition for going above and beyond, especially when he was put in the position of trying to fix a problem that should never have happened in the first place. Unfortunately, my experience with Enterprise was extremely disappointing. In August, I made a reservation for a convertible for October 12 through October 22. That gave Enterprise TWO MONTHS to plan for my rental. Yet, on Friday, October 9, just three days before my scheduled pickup, I received a call informing me that no convertibles were available. I agreed to switch to a luxury vehicle and made a new reservation. On Monday morning, I received a confirmation email for the luxury car. I arrived at the location expecting to pick up the vehicle I had reserved, only to be told they didn't have one available either! How is it possible to make a reservation, receive a confirmation, and show up to find that the vehicle you reserved doesn't exist in their available inventory? Based on my experience, Enterprise's reservation system allows customers to reserve vehicle types that the location may not actually have available. Customers reasonably assume that a confirmed reservation means a vehicle has been set aside for them. Apparently, that assumption is wrong. It leaves customers in an incredibly frustrating position. You make plans, arrange your schedule, and count on having transportation. Then you show up, only to discover that Enterprise cannot provide what it confirmed. At that point, you're left scrambling and potentially forced to settle for whatever happens to be available because you still need a car. Frankly, it feels deceptive. What is the point of making a reservation if Enterprise cannot honor it? A reservation should mean something, and a confirmation email should provide some confidence that the vehicle will actually be there. I am grateful that Brett made every effort to help me, and he should not be held responsible for a situation created by failures beyond his control. He demonstrated the kind of customer service I would expect from a company like Enterprise. Unfortunately, his excellent service does not excuse the company's failure to honor my reservations. Enterprise needs to address how it manages its inventory and reservations before more customers find themselves in the same situation. Brett deserves five stars for his efforts. Enterprise's handling of my reservations deserves serious scrutiny.

Get a printed CARFAX. Double check the mileage. If you don't they'll sent you a letter stating oops…read morewe're sorry the actual mileage is not what we said. Nope it'll be 80-100k more than that.

Great people, better cars. Bought a honda in 2019 and i still come here for services and oil…read morechanges. great inventory and will find you what you need. Danny is awesome and always takes care of me

Every time I need to rent a car I drive 45 mins from my home to this location. From the moment I…read morewalk through the door and drive off the premises with my rental car, I receive excellent customer service! The staff is friendly and always ready to answer any questions that you may have. I highly recommend going here to get a rental car. They have a gained a loyal customer from moment I saw the big smiles on their faces when I walked through their door on my 1st visit

Well my company rented me a car, so I showed up to the location and the staff was very friendly…read more The transaction was done in less than 5 minutes which was great! All I needed to do was present my drivers license and my confirmation number. But the only thing they had available was Chevy Sonics left. This is the smallest car Ive ever driven, I can actually put this car inside my cadillac back home lmao Nonetheless, beggars cant be choosers. I would definitely come back to this location, but if Im paying for it, I would make sure they have bigger vehicles at the time.

Decent car service at airport was quick but then it was late. The pick up and drop off personnel…read moreweren't the friendliest but more importantly they weren't rude so there you go. If the price was right I'd rent again from them