I got a Nissan frontier that was clean and drove well. We got to take it on the beach because it…read morewas 4x4. Staff is unbelievably nice and considerate. The guy that was working the Emerald Isle was great and got me a 4x4 truck so I can go fishing. 10/10 would recommend

I'm loyal to National for 2 reasons. 1) I'm very picky and like to select my own rental. This…read moreusually means standing around until the executive area rotates cars and I can find one I like. 2) the customer service is usually pretty good across the country. Some locations stand out and Jacksonville was never one of them. Until this last visit. Steve went out of his way to help me and made sure I was in a car I'd be comfortable in. He was attentive and really made sure I was happy with my vehicle. This is my home airport and I'm here often, this was my 1st standout experience in Jax. Mel was awesome when I checked out too!

These guys could not have been nicer in Jacksonville. From the moment I stepped up in line to the…read moretime I returned the car. I extended my stay and they lowered my price....HUH? They also waived the gas entirely since my tank was filled up only to 3/4 of a tank and not full. Most rental car dealers get a bad rap. I'm converted to Enterprise from here on in.

I was in Jacksonville for a few days and rented my vehicle from this location. When I arrived,…read morethere had been a "run" on the airport and a ton of people arrived around the same time. I ordered a mid sized car. Since it was not quite ready, they offered me a black convertible Ford Mustang. Since they twisted my arm all the way around my back, I took it immediately. I thoroughly enjoyed my whip and I am a very happy camper. Thank you, thank you, thank you!

I used this location specifically to drop off a rental car from another city. The airport signage…read moreclearly directs you to the rental return area, but note that once you enter the garage, the Alamo drop-off zone is located immediately on your left. A quick tip for others: do not rely on garage staff for directions if you are unsure, as an employee misdirected me to the end of the facility, forcing me to loop back around. Once I reached the correct Alamo return lane, the inspection process was seamless and incredibly fast--I was in and out in less than five minutes.

Our flight was delayed by 2 hrs. We were supposed to arrive at 12:30am but arrived at 2:25am. I…read moreregistered all of my info on line to skip the desk & go directly to the garage. As we were waiting in the Atlanta airport and our flight continued to be delayed. I looked at my Alamo reservation to see if that would be a problem. It was stated that as long as I registered ahead of time, even if it was past 2:30 AM, we would go directly to the lot and find our car with the keys inside and I could be scanned out with my ticket & confirmation number, my drivers license and my credit card. There was no one there and all the exits were blocked. We called a 24 hour assistance line that said we would have to wait until 6 AM. We are now sitting in the airport at 5 AM after a long day of traveling and delays. We will have had no sleep and we still have to drive an hour when Alamo's desk opens at 6 AM. I am hoping our whole trip gets comped because of this if not, I will be taking it up with the Better Business Bureau.

This rental from Budget was pretty uneventful, which is what you're looking for in a car rental…read more They had a few cars to choose from and I ended up with a Mazda CX-50 hybrid which was fine and I had no issues with the car. They did annoyingly scam me by charging me for 1/4 tank of fuel even though the needle was barely below full and at most needed a gallon and probably less. I don't usually rent from them but if did so this time since they were the cheapest option. The fuel charge scam is annoying but I'll rent from here again if the price is right.

I didn't originally plan on leaving a review for Budget Car Rental, but after my recent experience,…read moreI felt it was worth sharing. I had a work trip to Jacksonville & arrived at the airport to pick up my rental. Since I made the reservation within 24 hours of arrival, I was informed that I needed to physically go inside the airport to sign the contract. Thankfully, the line was short and I was able to head back outside pretty quickly to retrieve my vehicle. I located my rental, a Dodge Durango, loaded up my belongings, and got inside ready to head out. Unfortunately, the main screen was completely black and wouldn't turn on. I tried troubleshooting it myself, but nothing worked. I walked back to the counter and was assisted by Lachele. I explained the situation, and she mentioned the Durango was brand new and had just come in, so there shouldn't have been any issues. She came out and tried everything I had already attempted, but the screen still wouldn't power on. She then remembered that sometimes new vehicles can be in "ship mode." We quickly looked it up, followed the instructions, and thankfully the screen came on. I really want to give a shoutout to Lachele for her patience, professionalism, and willingness to step in and figure it out instead of brushing it off. She stayed calm, worked through the issue with me, and made sure I was taken care of before sending me on my way. Great customer service goes a long way, and she definitely delivered!

I hate to complain about a compliment, and I probably wouldn't even mention it if the rest of this…read moreexperience had been good -- but unfortunately, it was terrible. At the Hertz counter, the gentleman helping us started our interaction with, "You're beautiful." I found that inappropriate and unprofessional. He had a strong accent -- I believe he may have been from Sweden -- and I was having a hard time understanding him, which certainly wasn't his fault. The real problem was that his coworkers were SO loud that I could barely hear him. I kept apologizing and asking him to repeat himself over and over. He finally, and very politely, asked his coworkers to lower their voices. One of the women aggressively turned around and told him/us to "CALM DOWN!" Girl... **you** need to calm down. At that point, I was just ready to get out of there. During the rental process, I was told -- or at least I *think* I was told -- that it would be cheaper to use Hertz's prepaid gas option. Something was also said about toll roads, and I was handed an insurance pamphlet, so I chose what I thought was the least expensive insurance option. Whether declining insurance altogether was an option, I honestly couldn't tell you. By that point, between the noise, difficulty hearing and understanding what was being explained, and the overall chaos at the counter, I basically just said yes to everything so I could get the hell out of there. And I definitely paid for it. I drove a total of **99 miles** and was charged **$87.48 for prepaid fuel**. I'm from California -- I'm very familiar with painfully high gas prices -- but almost $90 in fuel to drive 99 miles is ridiculous, especially after being told that using Hertz's gas option would be cheaper. I was also charged **$44.97 for tolls -- and we did not go through a single toll.** Not one. So I'm not sure what exactly I paid $44.97 for there either. On top of that, my bill included: * $134.99 for LDW * $29.97 for Premium Roadside Service * $87.48 for prepaid fuel * $44.97 for toll charges -- despite using no tolls * Additional fees and taxes **Total: $363.29** For a three-day rental in which I drove **99 miles and used zero toll roads.** The Jeep Wrangler itself was awesome, though, and now I want to buy another Wrangler, so thanks for that added expense too. Kidding aside, the vehicle was great. The customer service and the way the additional charges were presented and explained were not. I should have slowed down and questioned every charge before agreeing to it, but customers also shouldn't have to fight through a loud, uncomfortable, chaotic counter experience just to understand what they are purchasing. I left feeling like I had said yes to a bunch of things I didn't fully understand simply because I wanted to get out of there -- and that is not how a rental-car experience should feel. www.Hertz.com

When traveling for work, I opted to get a rental vehicle to avoid costly uber rides. I had hoped…read morefor a Chevy Trax as looking to possibly purchase one, but received a like vehicle. Genuinely, I was impressed with this Mazda and was happy with my rental for just shy of two weeks. Airport signage is pretty clear, so it was easy to also return the vehicle. Even pick up is easy as it is located near the baggage claim. Overall, I enjoyed the experience and would rent a vehicle here again.

Michelle at avis Jacksonville airport was tbe she was so happy to help us my son has eczema and she…read morehelp us get a super clean car she was so understanding and has great customer service

0 stars. Do not rent from this company. Excessive charges a month after rental…read more We rented a vehicle in June and dropped off at this location. A month after dropping off the vehicle we received a charge of $250 on our credit card with the following explanation, "Please note that the cleaning charge was applied due to excessive sand found inside the vehicle upon its return. The vehicle was inspected immediately after it was returned, and the condition was documented by our team at that time." We cleaned the vehicle out prior to returning it in order to adhere to the company's policy of returning the vehicle in "reasonably clean condition." We requested a refund and the company refused to refund the charges. The vehicle was cleaned when returned and the vehicle did not have excessive sand. See pictures attached. Do not rent here. Unethical business practices.

**DOLLAR RENTAL LOCATED IN AIRPORTS ONLY**…read more I don't know if DOLLAR RENTAL is going out of business or being bought out or what, but it's closed and there are no other locations besides the one(s)?* at the airports and they're being run by Hertz The beautiful brand new Nissan they initially gave us started malfunctioning and Road side assistance solutions were, "if it's drivable just keep using it, or come back and we'll swap it out" We're not about to drive all over Florida with emergency warning lights going off. So we drove all the way back to JAX to swap it out The Hertz guy at the counter we were directed to via a flyer on the DOLLAR RENTAL counter was like okay whatever i don't need to hear your problems we'll swap it go wait over there and get comfortable because it will be awhile. Lol!! I mean, i get it, what does he care but dang cold! Luckily, Frun - the coolest, most helpful and kind person who helped us initially- arrived and helped us instead. I'm sure that other guy did his job perfectly fine but the extra kindness and compassion at how freaked out we were would have been good. That's called customer service, but it's an art not everyone has mastered. Except Frun... and Sonja in the parking garage, the woman who receives the cars when you return them. That woman had such a happy disposition that she cheered us up too! You employers who hire these amazing people have no idea how valuable these type of people really are! So never again will we rent from the airport rentals but i just had to mention these two exemplary women who don't even work at DOLLAR RENTAL! THE TWO STARS ARE FOR EACH OF THEM (@HERTZ)!! Happy trails!

Horrible customer service. Extremely long lines. You get what you pay for. We will Never rent a car…read morefrom Dollar again. When you finally get through the long lines, you reach a representative that mumbles and is very hard to understand. Frustrating!! Returning the car was a much better experience and the representative expressed her frustration about her fellow employees and won't be working for Dollar for long! Says volumes!

so... This was a work trip. Paid by the office... But no one at Thrifty told the office that you…read morehave to physically take the company credit card to them in order to rent a vehicle (I have no company credit card), so when I arrived there, my car wasn't paid for. The employee didn't know that either, so he called my supervisor, who tried to pay over the phone. They don't accept that either (to clarify, this isn't just a "the company called a random rental car company" occasion, as far as I know, they have all the paperwork on-file and they just needed to confirm the authorization... again: as far as I know). Anyway: good thing I had just paid off my credit card, because I had to use it (I did get reimbursed but my company). Other than that little incident, the process was fairly quick and the staff was helpful and friendly both to give and to receive the car. So, yes, the review is pretty good, but what would happened if my cards had been close to the limit?

I was told that my booking price was unusually cheap and then the agent said he saw why. Apparently…read morebecause I had a third party booking the "special" was an electric car that would only go 300 miles on a charge and that there were NO charging stations where I was going. To rent a gas powered car it was an extra $20 per day. For my husband to be able to drive it would be another $15 a day. It was not only embarrassing and upsetting but as senior citizens we felt victimized. The agent said he would try to see if he could get the gas powered vehicle to only be $10 a day therefore giving me a $10 discount but because I have no receipt, I have no idea what we ended up paying. At least once a year we rent a car. This was our first and last Thrifty rental. Added note we needed to return the car at 11 AM and I was told that there would be a charge for returning the car late?!

I have rented from here twice, both times making the reservation online through a third party…read moreplatform. The first time I went to the airport to pick up my car, there was only a short wait to get to the counter, but then I was advised that they did not have a vehicle comparable to the one I reserved, and initially told me it would be at least an hour before said vehicle would arrive from another location. Needless to say, I was very frustrated at that moment and was deciding whether not to go to a different rental agency. However, I asked them if they would supply a different vehicle at the same rate if they had anything available. The counter agent replied that yes they could, and they had a minivan available, so I excepted that (even though I knew the gas mileage would be much worse than the vehicle I was going to rent). The vehicle itself was clean and was fine for the purposes for which I was renting it. When I returned it, I had no issues doing so. I had to go on business this week, and again selected a vehicle from here because it was proximally $20 less than the other rental agencies, at least through the third-party portal. I arrive 10 minutes before my pick up time, to find there was six or seven people in line. There was only one counter agent, and it took over 50 minutes for that employee to be able to work with the customers in front of me. I overheard the customer in front of me become agitated when the employee advised that, in addition to providing a drivers license and the proof of payment, they would also have to provide "local resident verification documentation." Apparently, they and other agencies are having issues with local renters, so they were requiring something such as a bank statement or utility bill that had a local address matching the drivers license. A customer in front of me stated that this requirement did not appear anywhere, to which the employee advised that it was on the terms and conditions on their website, and it was posted next to the rental desk. I will upload a picture of the"Posted information" for this. Needless to say, this type of information never appears on third-party rent all entities, but I fortunately thought quickly and had access to a bank statement. So, when I reach the desk, I immediately presented drivers license, form of payment, and displayed the bank statement, and the employee was able to quickly process me in and out in less than five minutes. This time, they had my vehicle and that it was clean and fuel-efficient. , My two day rental (compact) only $60, with unlimited mileage. So, everyone should make sure they are familiar with local rental requirements, and be prepared for potential long waits. The employee was very friendly and I think was doing the best he could, but staffing during busier times should be addressed. If they can continue to have very competitive rates, I will continue to consider renting through them.

Was required to use this car company when traveling for the military due them having the cheapest…read moreprice. That car itself was dirty and kept giving me "maintenance required" warnings. The worst part, however, is that they have refused to issue me a receipt. Even after calling multiple times and being promised a receipt, I never received one. None of my customer service requests submitted online have been answered. The phone number for the desk at the JAX airport redirects to a call center out of country. I can't submit a travel claim to the military to get my money back without a receipt, so I'm left paying the bill out of pocket. If anyone from Payless is reading this, I'm going to submit a chargeback through my credit card company if you can't get me a receipt.