Hotel is over priced for the rooms!!! Carpet are stained in every room. (3 rooms booked for my…read morefamily). The breakfast area is dirty, seats are very sticky and staff is unresponsive. Ask for additional towels since the room only had two the front desk acted totally Inconvenience and told us to come back later because housekeeping was currently preparing rooms. I asked if I had some behind the counter and she said yes , but we don't give them out to after the evening that made no sense to me. Additionally , we asked for 1 room to have a light checkout Ambush was told to call the next morning after 7 a m , which totally defeats the purpose. At 300 plus dollars a night I expect customer service to be top-notch.The rooms to be pristine. My other family members are staying at the extended Stay hotel For a lot less, and it is Immaculate and superb Rethink our decision about staying here

This place is an overpriced dated dump that's smells like wet dog. The whole hotel smells like…read morefunk. The toilet in my room is constantly running and it's annoying. The rooms have efficiencies with stoves so people just pile the trash up by the elevators which adds to the awful smell overall. They also charge for parking. They should pay you to stay, this place is a S******e. Stay away.

I am in awe of how this place was considering the price! I am from Miami originally and for $70 a…read morenight you can pretty much expect a roach infested room but this place was spectacular. Our room was large and spacious. It was so clean and well kept. The hotel itself was very nice and presentable. Completely far from what I had expected. This price even included continental breakfast! HIGHLY RECOMMEND this hotel to future vacationers :)

Good place to stay with ample room to hang out in. The establishment does offer a free breakfast,…read morewhich offered eggs French toast yogurt cereal juice and coffee. The gym area has nice working equipment. We could hear the people upstairs walking and moving around.

The Hilton Garden Inn is always a pleasant stay. There's ample parking and it's pretty convenient…read more It's kind of tucked away from the busyness of the city, but conveniently located to the arena, parks and restaurants. They unfortunately don't offer any complimentary breakfast.

I have no problems with this hotel. Nice staff, clean rooms. Very spacious. Didn't eat any of the…read morefood at the hotel but uber eats was easy to order. Good location and prices.

I had a wonderful stay overall. My room was spacious, comfortable, and clean. There was a minor…read moreissue with the toilet making a loud whining sound after each flush, but once I reported it, a maintenance technician came to the room and promptly fixed the problem. I've always enjoyed staying at Marriott hotels. In fact, many of the literary conventions I attend are held at Marriott properties, and they've become a familiar home away from home for many of us in the horror writing community. I have another convention coming up in Anaheim for WorldCon, where I'll once again be staying at a Marriott. I also stayed at a Marriott in Hawaii over the Christmas holiday. Unfortunately, I did have one unsettling experience toward the end of this stay. I returned to my room at approximately 11:43 a.m. to check out and discovered that all of the clothes I had left in the dresser drawers and closet were gone. Thankfully, General Manager Joyce Johnson stepped in and handled the situation. My clothing was located and returned to me in a plastic bag, and some of my toiletries were retrieved from the trash. After wiping those items down with Lysol wipes, they were fine. Mrs. Johnson was clearly apologetic about what had happened and made an effort to make things right. In addition to returning my belongings, she provided me with a small gift bag containing wine, water, chocolate, and peanuts, as well as points toward my Marriott Bonvoy account. I genuinely appreciated the way she handled the situation. Although having my belongings removed from my room before I had checked out was understandably unsettling, it did not overshadow the rest of my experience. Overall, I had a good stay, and I would stay at this hotel again.

Only good things to say about this hotel. The staff was really friendly. The breakfast was okay,…read morebut I don't expect a lot out of a complimentary breakfast. The room was clean, and everything was functional. The room is wide, and the TV is centrally located, so it's kind of far from one of the TVs. It was just me in the room, so it was okay. The fitness room was simple. Just enough to take the edge off if you're missing your gym. I'd stay here again in a heartbeat.

Amazing, friendly the Staff is very helpful and very attentive, The amenities are very nice , me…read moreand my family find a place very nice very clean and very outgoing as far as the staff. I would highly recommend this hotel and next time I'm in Jacksonville Florida me and my family will definitely be staying here again. I would definitely give it a five-star review and two thumbs up. . Additionally I had the most amazing breakfast here at the Holiday Inn Express, biscuits and gravy and egg omelette and a glass of orange juice , oatmeal and a Danish.

Clean and comfortable room We stayed in 122. Overlooking the pool. We had a wonderful bathtub…read morethat I loved soaking in. There was also a walk in shower. Spacious room with a small refrigerator to cool beverages in. Coffee maker also in the room. Breakfast was tasty. Especially the cinnamon rolls. Staff was friendly and helpful when I asked for extra towels. Definitely will stay again when I visit family there.

Amanda - very disrespectful and very entitled, disgusting attitude. Therapy is needed ASAP, she…read moreneeds to learn how to regulate her emotions as opposed to projecting them on guest. I chose this IHG for the service we had experienced here up until today with Amanda, this has been our favorite so far. Being respected as humans let alone guest is far more important to us than anything else. My guest and I have been going through some family issues and I was on a pretty intense phone call with my family and did not notice how loud I was being. I absolutely take accountability for that and tried to when Amanda attempted to approach it, however Amanda was very comfortable coming out of character to me and my guest. Amanda fixed herself to be very disrespectful. She tried to get us to open the door and we were both in our underwear, not able to present ourselves physically, we were cooperating and speaking through the door with her. She got upset despite explaining our reasoning for not opening the door and basically was urging us to leave the property, without even letting us explain or understand what was playing out or happening. She dismissed herself and when she got to her desk called our room phone to which we picked up and she was screaming at us over the phone, cursing at us, and still we were doing our best to stay grounded and cooperate with her. She was being very rude and dismissed my attempts for accountability, claimed that I was trying to argue with her instead of listening and last time I checked I'm a human and a guest, not her daughter and definitely not someone's property. She continued to use profanity and take her anger out me telling me to get the fuck out of her hotel. Explaining to me how she had to reimburse over 5 guests already, just very unprofessional for a MANAGER. Once I was able to get a moment where she wasn't yelling or cursing at us I explained to her the situation, we got into an intense conversation with a family member and didn't realize we caused such a disturbance. We were explaining that we would be more vigilant and watch our volumes. She told me that she would call back and hung up. At this point we already did not appreciate how we were spoken to by staff on top of being overwhelmed with everything else, so we started to gather our belongings with the intentions of finding a different place to stay. Amanda knocked on our door again a few minutes later, I answered and not only did she get very close and personal, I was acknowledging the disturbance we caused and trying to take accountability and she kept speaking over me, getting louder asking me very aggressively "Are you going to continue to argue with me." I told her I do not appreciate how she was speaking to me and she proceeded to not only get closer physically but she was raising her tone with me and being very inappropriate. We are not in slave times anymore. We can't speak to people like that just because. I explained to her that we were actively gathering our things from the first time she yelled at us to "get the fuck out of her hotel" and she got in my face at that point and said "yea well you didn't leave when I told you to now did you". This is not to mention that Amanda has been sick the whole time too, we asked for plates the other day to warm up our food and she was actively coughing (mouth uncovered) and sniffling as she was handing us our plates. It's okay to have bad days we are human however if it's THAT bad that you find yourself acting like THAT??? Being low tempered and rude ? I think it's time to take care of yourself and stay home instead of taking it all out irrationally on guests. Amanda is very entitled and privileged. It shows unfortunately very clear as day. Somebody with this type of nastiness and temper should not ever be a manager or in charge of dealing with guest. I'm very disappointed with my interaction with her and I would only hope that people like that learn how to not project their miserability onto others. Grounding and emotional regulation is needed asap. Have a better day Amanda.

The room and view was magnificent. The little ducklings stole the show. Good sized mini fridge and…read moremicrowave in the room with a dividing door which we loved! Breakfast was great Barbara was a doll we I enjoyed walking down to breakfast and seeing her there smiling so early and late. We hit breakfast at different times during our stay. Will stay again.

The hotel was nice but the pool needs some maintenance. We were hoping to cool off after checking…read morein but we notice the concrete edge around the pool is peeling and breaking apart and the pool was covered with the debris on the bottom. The building itself needs a pressure cleaning around the windows. You can tell that they are not maintaining certain areas. Other than that the room was clean and spacious.

Quick Disclaimer (for those who don't want to read the full review):…read more Choose this location only if you're comfortable with repeated parking-lot break-ins and minimal post-incident support from Hilton or Remington Hotels. For readers who want the full, documented details: I stayed at Hilton Garden Inn Jacksonville JTB / Deerwood Park in December 2025 for a graduation commencement. During the last night of my stay, my vehicle was burglarized in the hotel parking lot and the rear window was shattered, rendering the vehicle hazardous to drive. Despite this, I was forced to drive multiple hours back home in that condition. The property displays signs stating "guest parking -- assume all risks," which are partially obscured by overgrown trees on a poorly maintained lot. These signs function less as safety notices and more as legal disclaimers. The photos posted online do not reflect the current condition of this property -- please be advised. I stayed here previously in 2021 for my undergraduate ceremony and again in 2025 for my graduate ceremony, and the decline is unmistakable. This property has gone completely downhill, and a serious operational reorganization is overdue. Posting a sign does not resolve a known safety issue -- it simply shifts responsibility and practically gives whoever the thieves are a green light to vandalize guest property. What made this experience worse was the complete lack of support and professionalism from staff. When the incident was reported, a front desk associate, Lexie, stated that "cameras won't stop the crime." My contact information and the police report number were written on a loose sheet of paper, and I was denied a copy of the hotel's incident documentation. That alone told me security is not a priority here and that this property has clearly navigated similar incidents before without making real changes. The Jacksonville Sheriff's Office responded on site, and a police report was filed. Law enforcement advised that similar vehicle incidents have occurred at this property previously. I was informed that in 2025, on at least one occasion, multiple vehicles in the front row of the parking lot were broken into on the same day -- cars parked directly at the front entrance. Officers stated that these break-ins happen often and that management has been pleaded with to at least install cameras. That speaks volumes about leadership accountability here. My December incident was later classified as an advanced burglary -- and that's not even the wildest part. The same day as the incident, I escalated the matter to Hilton Corporate, who pin-ponged liability to the property's management company (Remington Hotels). Remington then handed responsibility to their insurer (Gallagher Bassett). All these trick plays -- Hilton should honestly be a football team. Responsibility was passed around for three weeks, after which I received a formal written denial. Despite direct outreach and corporate-level communication, Remington's corporate team and the property's General Manager, Lacey Childress, never responded. During this process: I was only reimbursed for a late checkout, even though I checked out roughly 30 minutes late solely because I had to remove glass from my vehicle so my two service dogs wouldn't be injured. I paid $285 for the stay, had my car burglarized on their lot, and then had to pay an insurance deductible to repair damage that happened on their property. The on-site manager responded days later and tried to smooth things over with 10,000 Hilton Honors points instead of addressing the actual vehicle damage. The physical damage to my vehicle was significant, and no meaningful assistance was provided at any level. For context, I am a Hilton Honors Silver member and have stayed at many Hilton properties across the U.S., often with more luggage and visible cargo than I had here, and I have never experienced anything like this. This isn't bad luck -- it's a serious location and property-management failure. Luckily, I had reliable insurance, because neither the hotel nor its management accepted accountability despite known security issues. It's disappointing that large, well-funded corporations continue to operate properties with recurring safety problems and then leave guests to deal with the fallout when something predictably goes wrong. While the burglary itself was upsetting, what stood out most was the lack of urgency, transparency, and accountability -- even after police involvement and documentation. Being offered loyalty points and minor fee adjustments instead of addressing real damage says everything. This review reflects my documented experience, police involvement, and written responses from Hilton, Remington Hotels, and their insurer. Any rebuttal minimizing the incident or suggesting it was resolved does not align with the facts or the lack of accountability for vehicle damage that occurred on hotel

I stayed here for two nights for a rock concert at FIVE which is an old theater less than a half…read moremile walk from here. It was a pleasant, well-lit walk that, even at night, felt safe. There is a skate park and regular park along the way. The Five Points neighborhood seems nice enough with several bars and restaurants including a sports bar connected to the hotel. The hotel was very clean. Staff were pleasant. I got their cheapest room and was happy with it. It had a king bed, a fold-out couch, a shower, and a kitchen with everything except a stove. My favorite perk of this hotel was they always had carafes of hot coffee and decaf 24/7. Cons: (1) They charged me different rates for the two nights I stayed which I thought was weird and didn't notice at first ($150 and $190). (2) The breakfast sucks--both the food and the experience--there are multiple reviews about it. I would stay here again if another band I like plays at FIVE, I'd just skip the breakfast.

I can't speak to the other reviews, but I'd say I had a great stay!…read more I came in for a quick 2-day commercial, and loved the layout of my room. The blue was really pretty, and the room was super bright. My room was also very clean! I was welcomed with a bag (pictured) with waters and snack bars. There was also fruit available in the lobby. I don't know what the breakfast situation was, because I didn't take advantage of it. There weren't many people in the hotel, and the restaurant connected to it didn't seem to have options that appeased me, so I just Uber'd some food to me and called it a night. The staff were friendly to me! I typically don't allow cleaners to clean on such short stays, so I can't speak to how the cleaning crew did. My room was equipped with dishes, cleanware, the whole 9! There isn't much in the immediate vicinity, but it did what it needed to do for my trip.