Cancel

    Open app

    Search

    DoubleTree by Hilton Hotel Jacksonville Riverfront

    2.3 (198 reviews)
    ModerateHotels
    Open Open 24 hours

    Services - DoubleTree by Hilton Hotel Jacksonville Riverfront

    Hotels

    DoubleTree by Hilton Hotel Jacksonville Riverfront Photos

    More like DoubleTree by Hilton Hotel Jacksonville Riverfront

    Recommended Reviews - DoubleTree by Hilton Hotel Jacksonville Riverfront

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Bathroom cabinet with lots of wear
    Jim S.

    One of the dirtiest hotels I've stayed at in a long time. See the photos. Carpet was nasty. Walls were marked up. Elevators had broken tile and dirty doors. Our thermostat in the room had years of dirt build up from all the hands touching it. Sorry but I expected a better experience from a Hilton property in a prime location.

    Emily H.

    We needed a place to stay for the night. Arrived at midnight and just went straight to room. Bed, sheets and pillows were very comfortable. Didn't really see much else in the hotel but it served the purpose of getting a good nights sleep.

    Dirty ac
    Candace Y.

    Hotel is a little run down. Nice workers, everyone was friendly . My room had a balcony overlooking the river... the balcony door was so hard to open, I had to call maintenance to have them close the door. I unfortunately I won't be able to reopen it. Rooms are dirty, stains everywhere and chipping tiles. The lobby is nice but you have to walk up a few stairs to get the bars , pool and Ruth's. It's not handicap assessable. Valet is very nice, but kind of expensive. The tile in the elevator is chipped. Good location but hotel needs to be updated

    The beautiful mirror
    Sylvia W.

    This stay was not what I was expecting. I was very disappointed. The price does not match the hotel. Pros: The check in was quick and easy. I even got text messages seeing how my stay was going. The valet parking was excellent. The workers did a great job. They were the highlight of the stay. The hotel bar chicken wings were hot and tasty. The view of city from the balcony was beautiful. The mirrors were nice and very useful. The hotel self parking lot has a an entrance to the river walk. Cons: The entire hotel needs to be renovated. The carpet was old and the door couldn't be shut unless you pushed it. We heard does slamming all night and morning. The beds were so small, two people could barely fit on them. The tub was not inviting. Beautiful view from balcony but the balcony was old and scary to stand on for me. Overall I won't come back until renovations are complete.

    The broken uncomfortable mattress we slept on the first night.
    Laura M.

    Well the place is definitely not what I am used to in my DoubleTree experiences of past! No mini fridge! Now we were staying 5 days and the only way to keep our drinks that we purchased cold was to go to Publix and buy a little styrofoam cooler, unless we wanted to pay a fortune for drinks at the hotel bar. Night 1 our mattress was pitiful!!!! There was a whole row of broken coils on the side I was sleeping on and it was very uncomfortable! We complained at the desk in the morning and were told to come back later because they had no more rooms to give us another, but after check out time they'd see what they can do. The young lady was very nice. We came back and the supervisor/ manager was quite rude. When we told her we were asked to come back to the desk after check out time to see about a new room she asked "Who told you that!?" Very unprofessional mannerisms and prior to us getting to the desk waiting in the line she was very rude to an older gentleman that was also there for a US Navy Veterans event being held in the hotel, The buffet is standard fare, save you $ and go to First Watch or Another Broken egg for way better food for the same cost. The location is not very walkable unless you're just walking for exercise on the river walk . Though the pool area is nice and the views of the river is nice too. Next time we will stay across the bridge closer to downtown where they are closer to restaurants and have mini fridges and better beds. The place is definitely in need of upgrades to the rooms, especially the fixtures in the bathroom & electrical switches, outlets etc. my phone plug kept falling out of the socket as well. I was also given an attitude for asking about a promo breakfast coupon, denied because "you purchased from a 3rd party app." I'm used to the Salt Lake City Doubletree, the Maryland ViDoubletree, and the Houston Doubletree comping at least 1 breakfast of my 5-7 night stays when I travel on business very often.

    Broken tub
    Jorge M.

    Worst hilton ever stayed in the world. The rooms smell like old people's home. Lots of baby oil stains in the furniture. Nice smiling staff . Save your $$ and go to another Hilton.

    Gladys L.

    I am torn with this one. The staff is probably the most friendliest staff I have ever met in a hotel. The location and view are incredible. BUT, this hotel is outdated. While my room was good and I have nothing to complain, other rooms some coworkers got were full with mild and smelt misty. It think it's time for Hilton to update this hotel floor by floor.

    Ceiling tiles have fallen on floor in room 706
    Carla E.

    Remodeling, carpet replacement, interior remodeling room and bathroom. Cleaning hallway carpet. Thank you

    Dirty horribly stained carpet
    Kyle H.

    This hotel was not very outdated, many imperfections in the room, chunks of paint off, a part of the shower-head was loose, the carpet had large stains on it. I did complain and ultimately Hilton actually refunded me my entire room stay they were under renovation, but should not have put gas in the old part of the hotel, cause it was in horrible shape. The Ruth Kris restaurant next-door was amazing!

    Dirty shower doors after I checked in
    Chris U.

    Don't stay at this hotel. I've been HHonors Gold or Platinum for 20+ years, so I'm pretty familiar with the Doubletree brand and I'm pretty shocked that Hilton continues to allow this property to carry it's name. As others have said, it is in desperate need of top-to-bottom refurbishment. To say that it's outdated would be an understatement. However, being old isn't the major turn-off here - I can live with an old hotel. It's just a very, very dirty property. I felt like I was staying at a cheap motel. The carpets in the room are disgusting. The walls are stained. The wallpaper is peeling off the wall. The shower head and faucet were encrusted with soap scum and lime. The glass shower doors were dirty. The cubby holes that held the towels were filthy. In addition, be aware that the exterior walls and sliding doors are thin as can be and the riverside rooms suffer from major highway noise from the adjacent bridge. And, on top of that, they only offer full housekeeping every 5th day. A place like this needs a deep cleaning almost daily.

    Pool
    Troy S.

    Honestly, this place exceeded our expectations. I was surprised to find that it was only $25 on the resort pass, so I got it for my boyfriend and I. We spent the entire day lounging at their pool. We definitely got a great deal. The pool was spacious and offered plenty of places to spread out. The skyline of Jacksonville downtown was an amazing backdrop. Unfortunately, the bar didn't open until after 3 PM, so we snuck away to Chart House for happy hour. We'll definitely be back tho. They are under new management and have some really cool things in the works.

    Worst hotel I ever stayed in been here for 5 minutes and already need to ask for a new room bathrooms are disgustin theres dust everywhere, hair on the walls and ceiling bath tub is black the deck is disgustingly dirty and the carpets and honestly just the whole room is stained and the front desk service sucks id give then one star but they don't even deserve that

    Peeling wallpaper

    We made a reservation for a river front room through Super.com. Checked into our hotel and were told there were no river front views available and the hotel was sold out for both nights. When we got into our room there was mold around the ceiling in the restroom. Very old hotel. Carpets were not clean and smelt like mildew. Wallpaper was peeling in the bathroom as well.

    Old scratched cabinet.

    See all

    28 days ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    5 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Jim S.
    0
    46
    8

    2 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Emily H.
    1011
    366
    25751

    6 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 1
    Thanks 2
    Love this 0
    Oh no 1

    27 days ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 3

    1 year ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 0

    9 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kyle H.
    6
    58
    85

    11 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    4 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Troy S.
    1
    17
    53

    1 year ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ana M.
    0
    14
    1

    6 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dr. D.
    0
    64
    18

    2 years ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Do Not Stay here. It is a disgusting dump. It might be the dirtiest hotel I have ever stayed in. Smells like mold.

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Katie C.
    47
    47
    12

    2 years ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Ra R.
    296
    20
    21

    2 years ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 14
    Thanks 0
    Love this 9
    Oh no 0

    2 years ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of D S.
    0
    2
    0

    11 months ago

    Business owner information

    Photo of Hotel M.

    Hotel M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kelly J.
    1359
    1446
    34451

    4 years ago

    Helpful 7
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Mia R.
    3350
    978
    12906

    4 years ago

    Helpful 25
    Thanks 0
    Love this 3
    Oh no 0

    Page 1 of 5

    DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews in Other Languages

    Ask the Community - DoubleTree by Hilton Hotel Jacksonville Riverfront

    Review Highlights - DoubleTree by Hilton Hotel Jacksonville Riverfront

    Upon check out we had Tranika who was really nice and funny.

    Mentioned in 2 reviews

    Read more highlights

    Hyatt Regency Jacksonville Riverfront - First floor elevator

    Hyatt Regency Jacksonville Riverfront

    (375 reviews)

    $$

    LaVilla

    I need to amend this review a bit…read more The common area seating is consistently uncomfortable. It's kind of shocking that every piece of furniture I sat on is a back breaker. The stools in The Market are not padded. This requires managements attention. Taking my review down one star due to this.

    Definitely not one of the better hotels I've ever stayed in (I travel about 2-3x a month for work…read moreand am used to staying at 4-star average hotels). This hotel is definitely below the quality of what I'm used to but does have some perks. Pros: Giant spacious lobby Lots of dining: Morton's steakhouse, SHOR seafood, Tavern and a 24/7 market all on the premises Great location Good views of the riverfront (depends on room) Beds are very very comfortable Cons: Inconsistent customer service. I got some amazing customer service from some of the maintenance workers and one of the desk clerks, but some of the front desk people can be rude and unhelpful. Definitely a mixed bag. The rooms are very dated. The first room I checked into had a broken shower and broken ac. The hotel was accommodating in upgrading me but this was after I was hung up on during a bunch of unnecessary phone transferring and a rude conversation with the front desk attendee. Ac is only so so. One room I was in originally it didn't work at all and the next room it worked but didn't get very cold and I couldn't feel the air moving. Overall I was happy to be close to the stadium for the gator bowl but in general I would likely seek alternative accommodation before staying here again.

    The Riverdale Inn - Private bridal tea

    The Riverdale Inn

    (49 reviews)

    Riverside

    We booked a stay at this place because we had an evening function at the Blue Orchid restaurant…read morenearby. It was an ideal location and a great decision. The Inn is located in a nice area of Riverside and is close to restaurants and museums, as well as the water. Our room was on the second floor and was a nice size room with a tv, coffee maker, mini fridge and a beautiful bed. The Inn also has a bar on the first floor, as well as a good size dining room for daily breakfast. The menu offered about 5 or 6 options. We both went with the vegetable cheese omelettes and they were the best omelettes we have ever had. There was also a cute little outdoor patio adjacent to the second floor common area. It was a delightful stay.

    What a fun spot right in the touristy Riverside area of Jacksonville. We stopped by for a little…read morestaycation, since we live a little further south. Reservations were easy to make online, we were welcomed quickly upon arrival and giving a spacious room with all the amenities you could need - coffee maker, mini fridge, and more TV channels than you can imagine. While the bathroom was small, the shower pressure was great! Well we didn't have time to enjoy their honor bar, they do have plenty of different places to congregate or lounge on the first floor. This is a renovated classic structure, offering a great combination of old school charm with modern necessities. In the morning, we had a wonderful breakfast served with a smile. There's plenty of parking, and they even have electric vehicle chargers in the parking lot. I did take a very short walk to the waterfront. Overall, great rooms, friendly people, and the traditional bed and breakfast experience.

    Homewood Suites by Hilton Jacksonville Downtown-Southbank - Breakfast Area

    Homewood Suites by Hilton Jacksonville Downtown-Southbank

    (44 reviews)

    $$

    Southbank, San Marco

    My family and I just stayed here and it was a great experience over all…read more The establishment is super clean, the staff super polite and friendly, pleasant furniture and decor, nothing smelled weird which was great. Every morning we came down for the complimentary breakfast and I must say, they have a good variety of breakfast options. Most importantly, the staff were friendly which is rare when it comes to complimentary breakfast attendants. I noticed an excellent detail by the elevators on our hallway, the hotel provided a trash can, a recycling bin for paper, a bin for can recycling, but they did not provide a can to recycle plastic. That would be great to have. The surface light bulb in the kitchen was out. One of the pots was clean but with dirty dry stains of food on it. We filled out a list for the grocery services and after 6 or 8 hours, the front desk told us they weren't going to be able to get groceries for us. It's ok. There were many places near by to get food and groceries. Overall, we felt good and most importantly friendly staff and clean. We will definitely recommend this place. Thank you Homewood Suites. We will be back!

    Hotel is over priced for the rooms!!! Carpet are stained in every room. (3 rooms booked for my…read morefamily). The breakfast area is dirty, seats are very sticky and staff is unresponsive. Ask for additional towels since the room only had two the front desk acted totally Inconvenience and told us to come back later because housekeeping was currently preparing rooms. I asked if I had some behind the counter and she said yes , but we don't give them out to after the evening that made no sense to me. Additionally , we asked for 1 room to have a light checkout Ambush was told to call the next morning after 7 a m , which totally defeats the purpose. At 300 plus dollars a night I expect customer service to be top-notch.The rooms to be pristine. My other family members are staying at the extended Stay hotel For a lot less, and it is Immaculate and superb Rethink our decision about staying here

    Hotel Palms - Entrance. Parking

    Hotel Palms

    (42 reviews)

    $$

    Beaches

    The location was amazing! Cheapest hotel in the area! Parking space. The coffee shop was closed…read moremost of the time we were there but it's busy! There was drip coffee available for us though. Greg the owner is around most mornings so it was nice to say hi! I love the Malin goetz products and love that it's regular size so I don't feel bad using small travel size. It's right in the middle everything. There was one bike and I used it to go down to Jacksonville beach. Walls are kinda thin. Our room was the bunk bed which was neat to have for a few days. Fridge space was perfect. We removed the drinks and placed them back. All the drinks and snacks were priced so I appreciated the transparency. My sheets felt damp so I think we shouldn't have turned off the ac as the area is foggy/damp. Really great stay.

    Hotel Palms is my favorite place to spend my Saturday or Sunday morning. Every weekend Show Pigeon…read moreCoffee is at the bar and makes the most delicious coffee beverages. There are 4 drinks that stay consistent and a different "wild card". I personally love to always try the wild card- I love trying new things. Jaime, the barista/crafts(wo)man is magic at what she does. My favorite item on the menu is the Smoking Bee, especially during the hot summers in Florida. It is a jazzed up sparking americano with a wonderful hint of orange... don't knock it til you try it. I also recommend you try the Leche de Tigre with the infamous "buzz button". If you've never had one before be prepared for an acid trip in your mouth... it's the most insane sensation (10/10). Lastly, the atmosphere is what really makes this place. Everyone is so friendly and great to hangout with! I've never had a bad experience here and I really don't think it's possible. Plus it's dog friendly!!!!

    DoubleTree by Hilton Hotel Jacksonville Riverfront - hotels - Updated May 2026

    Loading...
    Loading...
    Loading...