My wife and I were in charge of the decor and organizing my Navy squadron's reunion for almost 160 people at the hotel and it was awesome! The location was exceptional for our group. Easy access to the water taxi for other events was definitely an added plus. The DoubleTree Riverfront hotel deserves a 10++ for everything they did! The hotel staff was amazing and every single person went above and beyond, and directly aided the reason for the reunion's success, and we do mean every single person! Sara, the sales professional was extremely responsive, easy to work with and connected us to the right people to work with. Apollo managed the banquet room, and he knows the event business. He was directly responsible for all the interworking's of our large banquet, technical requirements and success of the banquet. His help in the PA/sound system and up-lighting was instrumental in making the event a success! He even created a custom menu for our attendees to review prior to entering the buffet. Last minute requests?...No problem! Judy made the buffet dinner run flawlessly. She released all the tables in systematic order getting everyone through the line in record time. The dinner was served on time and it was great! Hat's off to the chef and team! We had some ADA veterans and those who had a little more difficult time moving, so Judy had the staff serve the dessert, a very honorable and much appreciative gesture on her part. We couldn't thank her enough! Kevin, Joe, Troy, Michele plus the bartender were outstanding in flipping the room for the banquet and setting up the room's tables and chair covers. All had amazing attitudes and took care of every detail requested. Ezzy and her staff in the breakfast room simply excelled in their service. They made us all feel so welcomed and the food was very good. We talked to several attendees at the banquet and a common theme was how extraordinary all the hotel staff (and I mean all) was, hands down great. A big thank you to everyone and DoubleTree family!!! read more

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As a loyal Hilton guest, I was genuinely shocked by the condition of this property. While the staff was accommodating, responsive, and courteous, the physical condition of the hotel fell far below the standard I have come to expect from the Hilton brand. Unfortunately, the only items that appeared consistently clean were the towels. My guest room (both of them) was dirty, with a stained bathtub, unclean floors, and mildew in the shower. The public areas were equally disappointing. The entry doors and common spaces appeared neglected, giving the impression that routine cleaning and maintenance were not priorities. The pool water looked questionable, and the men's public restroom was unsanitary, with a strong urine odor and urinals that appeared to have accumulated urine residue. This property is in desperate need of a comprehensive renovation or perhaps even a complete rebuild. It simply does not reflect the quality, cleanliness, or guest experience that Hilton is known for. I sincerely hope corporate leadership invests in restoring this hotel to the standard that loyal Hilton guests expect and deserve. read more

I think the pictures say it all. An absolutely disgusting hotel. And it smells. I feel like I'm in a Motel 6, not a Hilton Honors hotel. The only reason I am here is because it was selected for the reunion we attended. This will be the last time. read more

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A lot could improve! I stayed here over the past weekend in a balcony Riverfront suite. Initially the room was barely clean and I had to submit a request to reclean. The reviews list it as a 4star hotel. It is really giving 2 star motel. The room was very antiquated. The 1970s arm chair was stained and filthy. It looked like a thrift store purchase. The carpet could stand to be shampooed or replaced. The room was not equipped with a microwave or mini fridge. They had vending machines on each floor that contain nothing but sold out pop and and an ice machine. In the lobby was a snack area where a bag of small size doritos were 6.00. I had no hot water my entire stay. It was very noisy. All night long you could hear the heavy old fashion doors slam. The heater in my room smelled like a hair blow dryer that was about to give out. It was also very loud and took a long time to heat the space. Parking is also a little expensive $30 a day to self park. Considering it is attached to the hotel you would think this would be complimentary to your stay. Staff was very pleasant. The lobby decor was ok and the view was nice. Those are the only compliments I can give. I enjoy The Hilton portfolio but would NEVER stay at this location again. I just expected more from a 4-star hotel. P.s. I am waiting to see if I actually receive a 3 day voucher from corporate in the mail as they promised. read more

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Hotel in need of some serious care. I tried to give them the benefit of the doubt but they things kept piling on. The rooms were ok but the basic weren't even met. The ice machines on my floor and the one above were dilapidated. I had to go all the way to the lobby to beg for some ice to which they were so nice and got some for me. The bathrooms were in need of some TLC, the shower doors were cheaply replaced with bars within the shower door frames. The hallways and elevator had the worst scents and the thermostat never worked properly. I had to request extra comforters to sleep through the night of the thin walls and hearing the people next door having sex. I really feel bad for the staff working here because honestly they were all very sweet and attentive. Whatever requests I had, the quickly obliged. I was even given a room by the water to watch the nice yacht. Thanks to Anne especially, she is a gem. read more

DoubleTree by Hilton Hotel Jacksonville Riverfront - Dingy ice machine - Hotels Near Me - Jacksonville, Florida

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This hotel does not not even deserve a half of a star!!!! First walking in the lady behind the desk was sitting in a chair and was yelling maam and it took a second to see her and she was rude as ... I mean at least smile!!!!! I get to my room and I was mortified. The smell the extremley outdated environment, etc... Most of that I could have dealt with but the bathroom is where I lost it at. I had to call down to ask if maybe they forgot to clean the bathroom and the lady was very rude once again and very harshly stated yes they clean the bathrooms and very well. I asked if there is anyway they could come and re clean and or supply me with some cleaners and I could do it as I had surgery on lower leg and cannot risk infection. They did send someone but with a rag and a cleaner not a cleaning pad!!! There was so much soap scum buildup that a rag is not going to take care of!!! The carpets were the worst carpets I have ever seen, they look like they have never been vacumed and or cleaned. Outdated is an excuse a good cleaning and not a wipe down would make a huge difference as they have a great loction. There was still some sort of jelly left on the computer desk. Really clean these rooms, clean the carpets and put smiles on the employees faces you may have a nice place but as it is now all this is is a motel 6 with the name double tree I do want to add a nice note to the receptionist that was actually nice, she had only been there for a couple of months as she just moved to the area and she was very sweet and kind and helpful I hope this place does not take her shine away read more

Rooms need updating/renovating. Wear and tear are clearly visible throughout the hotel. The location offers beautiful downtown riverside views of Jacksonville especially at night when the Main Street bridge is lit up. For the cost of the stay you can see better accommodations with nicer and better rooms than this location. read more

We needed a place to stay for the night. Arrived at midnight and just went straight to room. Bed, sheets and pillows were very comfortable. Didn't really see much else in the hotel but it served the purpose of getting a good nights sleep. read more

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Katherine at the bar was amazing and makes grear drinks! She was very helpful and personable. She helped plan our night around the city with great bar and restaurant suggestions. read more

The rooms were pretty rundown but had a cool view at night. Seemed like a beach hotel, salty air and a bit moist read more

DoubleTree by Hilton Hotel Jacksonville Riverfront - Hotels Near Me - Jacksonville, Florida

Very disappointing experience with the Front Desk Manager. Her demeanor was rude,combative, and nasty during the "Waye Family Reunion". She did not appear to handle pressure well and failed to demonstrate the patience, professionalism, and hospitality expected from someone in a management position. Definitely not the level of customer service I expect from Hilton. read more

I am not want to make a big deal out of things. However, this is the worst hotel I have stayed in in my entire life. Great view, but I was scared to sleep in the bed just looking at it. It is not clean, the tub is peeling and showerhead looks moldy, and to top it off there was a giant cockroach in my room. I had to kill it, then called the front desk to be put on hold for 20 minutes, so I went downstairs to check out- a room upgrade would not have been much better with the sanitation here. It took them another 30 minutes to meet me in my room to grab my item that I killed it with, the maintenance man simply wiping it off and giving it to me. I could not get out of there fast enough. I've been had to drive to a new hotel at 10 Pm. And was not refunded for my parking. read more

DoubleTree by Hilton Hotel Jacksonville Riverfront - cockroach - Hotels Near Me - Jacksonville, Florida

TERRIBLE! The kids were peeing in the hottub to the point it was green. The food was terrible, roaches in the cereal, and shit was still in the toilet. I cleaned the room but please improve. I'm never cumming here again. ​​​ read more

****hole! This place is a dump! The beds are terrible! The rooms have not been renovated since the 70's. Everything about the hotel is worn out and dirty. The front desk is even dirty. The elevators are dirty. The place is just sad. I changed rooms and the next room was as bad as the first. I would have left but we had a conference and work was paying for the room. Disgrace to the Hilton name! read more

One of the dirtiest hotels I've stayed at in a long time. See the photos. Carpet was nasty. Walls were marked up. Elevators had broken tile and dirty doors. Our thermostat in the room had years of dirt build up from all the hands touching it. Sorry but I expected a better experience from a Hilton property in a prime location. read more

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Checked in and the front desk worker was very rude and unwelcoming. Should have known by her attitude what the room would look like. Do yourself a favor and don't book. read more

This stay was not what I was expecting. I was very disappointed. The price does not match the hotel. Pros: The check in was quick and easy. I even got text messages seeing how my stay was going. The valet parking was excellent. The workers did a great job. They were the highlight of the stay. The hotel bar chicken wings were hot and tasty. The view of city from the balcony was beautiful. The mirrors were nice and very useful. The hotel self parking lot has a an entrance to the river walk. Cons: The entire hotel needs to be renovated. The carpet was old and the door couldn't be shut unless you pushed it. We heard does slamming all night and morning. The beds were so small, two people could barely fit on them. The tub was not inviting. Beautiful view from balcony but the balcony was old and scary to stand on for me. Overall I won't come back until renovations are complete. read more

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Hotel is a little run down. Nice workers, everyone was friendly . My room had a balcony overlooking the river... the balcony door was so hard to open, I had to call maintenance to have them close the door. I unfortunately I won't be able to reopen it. Rooms are dirty, stains everywhere and chipping tiles. The lobby is nice but you have to walk up a few stairs to get the bars , pool and Ruth's. It's not handicap assessable. Valet is very nice, but kind of expensive. The tile in the elevator is chipped. Good location but hotel needs to be updated read more

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I was so disappointed in the Hilton hotel after paying almost $400 for a weekend we were charged an additional $200 deposit and $28 daily to park in the Hilton parking lot. The rooms had no microwave no refrigerator the ceiling was falling down there was rose petals on the floor from the previous guess the tub was rusted and peeling and the swimming pool from the balcony looked so nasty which it turnt out to be that the floor of the pool is just really bad stained and the outside pool area is not kept clean we had to clean up trash in order to sit out by the pool for the price of this hotel I feel like the hotel should of been more clean and updated and the staff was not helpful at all to accommodate nothing we asked even made us come to front desk for clean towels on top of all this we went down to breakfast Saturday morning they charged $19 and the eggs was ice cold read more

Well the place is definitely not what I am used to in my DoubleTree experiences of past! No mini fridge! Now we were staying 5 days and the only way to keep our drinks that we purchased cold was to go to Publix and buy a little styrofoam cooler, unless we wanted to pay a fortune for drinks at the hotel bar. Night 1 our mattress was pitiful!!!! There was a whole row of broken coils on the side I was sleeping on and it was very uncomfortable! We complained at the desk in the morning and were told to come back later because they had no more rooms to give us another, but after check out time they'd see what they can do. The young lady was very nice. We came back and the supervisor/ manager was quite rude. When we told her we were asked to come back to the desk after check out time to see about a new room she asked "Who told you that!?" Very unprofessional mannerisms and prior to us getting to the desk waiting in the line she was very rude to an older gentleman that was also there for a US Navy Veterans event being held in the hotel, The buffet is standard fare, save you $ and go to First Watch or Another Broken egg for way better food for the same cost. The location is not very walkable unless you're just walking for exercise on the river walk . Though the pool area is nice and the views of the river is nice too. Next time we will stay across the bridge closer to downtown where they are closer to restaurants and have mini fridges and better beds. The place is definitely in need of upgrades to the rooms, especially the fixtures in the bathroom & electrical switches, outlets etc. my phone plug kept falling out of the socket as well. I was also given an attitude for asking about a promo breakfast coupon, denied because "you purchased from a 3rd party app." I'm used to the Salt Lake City Doubletree, the Maryland ViDoubletree, and the Houston Doubletree comping at least 1 breakfast of my 5-7 night stays when I travel on business very often. read more

DoubleTree by Hilton Hotel Jacksonville Riverfront - The broken uncomfortable mattress we slept on the first night. - Hotels Near Me - Jacksonville, Florida

Worst hilton ever stayed in the world. The rooms smell like old people's home. Lots of baby oil stains in the furniture. Nice smiling staff . Save your $$ and go to another Hilton. read more

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I am torn with this one. The staff is probably the most friendliest staff I have ever met in a hotel. The location and view are incredible. BUT, this hotel is outdated. While my room was good and I have nothing to complain, other rooms some coworkers got were full with mild and smelt misty. It think it's time for Hilton to update this hotel floor by floor. read more

DoubleTree by Hilton Hotel Jacksonville Riverfront - Hotels Near Me - Jacksonville, Florida

Remodeling, carpet replacement, interior remodeling room and bathroom. Cleaning hallway carpet. Thank you read more

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Don't stay at this hotel. I've been HHonors Gold or Platinum for 20+ years, so I'm pretty familiar with the Doubletree brand and I'm pretty shocked that Hilton continues to allow this property to carry it's name. As others have said, it is in desperate need of top-to-bottom refurbishment. To say that it's outdated would be an understatement. However, being old isn't the major turn-off here - I can live with an old hotel. It's just a very, very dirty property. I felt like I was staying at a cheap motel. The carpets in the room are disgusting. The walls are stained. The wallpaper is peeling off the wall. The shower head and faucet were encrusted with soap scum and lime. The glass shower doors were dirty. The cubby holes that held the towels were filthy. In addition, be aware that the exterior walls and sliding doors are thin as can be and the riverside rooms suffer from major highway noise from the adjacent bridge. And, on top of that, they only offer full housekeeping every 5th day. A place like this needs a deep cleaning almost daily. read more

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This hotel was not very outdated, many imperfections in the room, chunks of paint off, a part of the shower-head was loose, the carpet had large stains on it. I did complain and ultimately Hilton actually refunded me my entire room stay they were under renovation, but should not have put gas in the old part of the hotel, cause it was in horrible shape. The Ruth Kris restaurant next-door was amazing! read more

DoubleTree by Hilton Hotel Jacksonville Riverfront - Dirty horribly stained carpet - Hotels Near Me - Jacksonville, Florida

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No hot water for shower for 24 hours. Had to be moved to another room. Shower control is down at knee level in narrow shower, so you have to learn to operate with your foot if you want to avoid taken a blast of cold water on your head. Other than that, rooms are dated with missing grout and stained carpeting. But people were friendly although not able to immediately solve hot water problem. read more

Honestly, this place exceeded our expectations. I was surprised to find that it was only $25 on the resort pass, so I got it for my boyfriend and I. We spent the entire day lounging at their pool. We definitely got a great deal. The pool was spacious and offered plenty of places to spread out. The skyline of Jacksonville downtown was an amazing backdrop. Unfortunately, the bar didn't open until after 3 PM, so we snuck away to Chart House for happy hour. We'll definitely be back tho. They are under new management and have some really cool things in the works. read more

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The place is very rundown! The shower rod is rusted and the lamps are rusted The bed is lumpy The chair is all stained The balcony is falling apart The air conditioning unit is all dust and debris Carpet is ripped and old The furniture is all old and in disrepair The ice machine is broken I just checked in and do the list could get larger read more

STAY DATE: 3/1/24 - 3/4/24 We were in town for a wedding, and this was the hotel block. If you're thinking of staying here, please think again. To sum it up, the front desk was the BEST part of the stay. They were nice and accommodating as best they could. However, that was about the only good thing about the hotel - except for maybe the location. It's disappointing for a Hilton property, and it's obvious Hilton corporate hasn't come here for a visit in a while. My husband summed it up nicely: This place is held together with ducttape. It really needs a complete revamp. ROOM: I have been to plenty of hotels, and this one ranks on the bottom tier of hotels. The room felt dirty when we checked in. There were stains on the chair. The furniture felt like it had been thrift stored together, which may be fine for your home. But this is a hotel and NOT an AirBNB. The headboard looked out of place. The best part of this was the way they attempted to make the bathroom look nice. However, it was like putting a bandaid on a leaking pipe. It just didn't work. The wallpaper was peeling. The bathroom fixtures were rusted. Our shower leaked despite the glass door shut all the way. The pillows and mattress lacked any support. The one redeeming quality was a comfortable duvet, but that's really all. There is no fridge in the room, and we asked for one to store milk for our baby. They said they'd bring one up, but we never heard from the hotel staff on it. Our safe didn't even turn on. We were not the only ones with problems. Our friends stayed on another floor. Their shower water pressure was so low to the point water merely dripped out of the shower, and it took my friend extra time to wash her hair. Their shower door was missing, and instead of replacing it, the hotel added a shower rod and a shower curtain to the partial missing glass. They complained to maintenance, but no one came to fix it. The bride's room also had issues. The air broke, so maintenance brought in another AC unit. It appeared to be used though... but at least it got fixed. Still, there were SO many problems amongst the friends who were staying at the hotel as part of the block. The cookies and friendly front desk can't make up for a lousy hotel room. COMMON AREAS: The hotel made it look nice enough, but there were also so many problems here. The elevators were small but efficient. However, the floors in each of the three elevators were sticky. The first night we were there, there were wet floor signs in the elevators with the sticky floors. The parking garage was dirty with random puddles and leaks. It was just embarrassing. The nicest place was the lobby, but the floors with rooms were in need of a good cleaning. There were stains on the wallpaper, which probably could have been cleaned easily. HOUSEKEEPING: Oh boy. The housekeeping staff were obviously short staffed, but we got towels refreshed at our request on day three. But my one issue was the fact that at 9:30 a.m. (with an 11 a.m. check out time), they knocked on our door just to "see" if anyone was there. It had a do not disturb sign on. We could technically sleep right until we had to leave... No, I would never stay here again unless there was a complete overhaul of the hotel and the guest rooms. Just stay someplace else and save yourself the headache. read more

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Worst hotel I ever stayed in been here for 5 minutes and already need to ask for a new room bathrooms are disgustin theres dust everywhere, hair on the walls and ceiling bath tub is black the deck is disgustingly dirty and the carpets and honestly just the whole room is stained and the front desk service sucks id give then one star but they don't even deserve that read more

DoubleTree by Hilton Hotel Jacksonville Riverfront - Hotels Near Me - Jacksonville, Florida

We made a reservation for a river front room through Super.com. Checked into our hotel and were told there were no river front views available and the hotel was sold out for both nights. When we got into our room there was mold around the ceiling in the restroom. Very old hotel. Carpets were not clean and smelt like mildew. Wallpaper was peeling in the bathroom as well. read more

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We stayed at this Hilton July 9-10 and had a terrible experience: chaotic check-in, dirty room (stained carpet, water damage, dusty vents), broken coffee maker, and a noisy room right next to the elevator--despite booking a quiet one. Worse, we emailed Hilton on two occasions - Mr, Claypool on July 23rd and Guest Correspondence on July 14 with a detailed account and have received no reply at all--not even an acknowledgment. For a major hotel brand, this lack of accountability is unacceptable. We won't be back. read more

This place needs a facelift! The carpet was ick, the bathtub has been repainted and that's all peeling off. There is no in room refrigerator (hard to believe in this day). I had a hard time believing the negative reviews before we went. Don't expect much. read more

This was the worst hotel stay. Run down, small bathroom, carpet filthy, chair had a large stain on it and there was no hot water the last day to take a shower. They also had overpriced drinks in the bar which were not very well made. read more

Soo... where do I start, Rooms are its worst condition...paint are peeling off, toilet paper holder isn't even serving it's purpose, tub is dirty and faucet is almost falling off. Customer service is sub par. Asked for garbage removal , garbage and it's is not even ours still there. This hotel does not hold Hilton standard for customer service and cleanliness. Not a welcoming hotel. read more

Just about everything. Would be.improved. As a gold member of the Hilton chain I was ashamed to be in this place. The place looks like its 100 yrs old with the only place that looks decent is the lobby. Our room was on the 8th floor. I will post pics of the condition of our room. To be fair, I will say that surprisingly the AC was the only thing that worked great. But the interior looked that a batched upgrade had been done and it was now showing the true age. Never have.i stayed at a Hilton that looked this bad. Disgusting! Look at her pics and judge yourself. Will never stayed there again. Is a shame that Jax has a location that like this hosting new people to the city! read more

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Would've given it 2 stars but the complimentary breakfast was amazing as well as the staff. The rooms, on the other hand have probably seen better days. Wall paper was peeling, lamps were a bit worn. They didn't offer microwaves in the rooms so if you need to warm any left overs you'd have to go down stairs to the lobby. The shower kept leaking from the sliding door but I'd use towels to soak it up after every shower. Even my door was a bit sketchy when locking. The view (depending on what section your room is in ) was okay . Got to see the bridge light up at night as well as a water light show from 8pm-10pm. It was centrally located downtown where everything was but honestly, very sketchy area and I probably wouldn't book there again. read more

The good; riverfront rooms have a great view. We were on the 9th floor. The down side; Had a great balcony but getting on it was a challenge. The slide door connecting it was almost impossible to open and close. When we arrived we found the room not really ready for occupancy. There was a half full bottle of water on the dresser, a clutter of paper (receipts and such) in the nightstand drawer, and the ironing board and iron were set up along side of the bed. Yet the bed was made up nicely! All the doors in the room stuck. Each one, including the closet door, was out of square so you would have to push or pull with effort each door closed or open. The bathroom; small 6' X 8' including the shower. One small bar of soap and no shampoo. 2 different wallpapers and 3 different tile patterns. It's obvious that this property lacks care, both in maintenance and cleanliness. Breakfast is buffet style. Nothing special with limited selection. $22.00. Not worth it. Parking: Valet =$24/night, self-parking = $8.00/night Does have a very nice pool area and staff was very pleasant. I've been a HHonors member for over 30 years and I've never experienced a Hilton property in this bad of shape. It needs to be completely refurbished or torn down and start anew. read more

Hotel needs to be updated. Rooms are extremely dirty, elevator extremely loud that you can hear it from your room. Shower would not get hot, no coffee maker in room - had to call for one to be delivered. Hilton Standards not met. read more

This place needs to be torn down and they need to start over.I was so disappointed with my stay here. Staff were unkempt and severely lacked hospitality and service training. I personally saw a member of the housekeeping crew complaining to front desk about a room request - while I was standing right there checking in. Room was nasty. Smushed bugs, just gross and dingy. Faded crappy carpet, wallpaper etc tearing apart. Book elsewhere. read more

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