My wife and I were in charge of the decor and organizing my Navy squadron's reunion for almost 160 people at the hotel and it was awesome! The location was exceptional for our group. Easy access to the water taxi for other events was definitely an added plus. The DoubleTree Riverfront hotel deserves a 10++ for everything they did! The hotel staff was amazing and every single person went above and beyond, and directly aided the reason for the reunion's success, and we do mean every single person! Sara, the sales professional was extremely responsive, easy to work with and connected us to the right people to work with. Apollo managed the banquet room, and he knows the event business. He was directly responsible for all the interworking's of our large banquet, technical requirements and success of the banquet. His help in the PA/sound system and up-lighting was instrumental in making the event a success! He even created a custom menu for our attendees to review prior to entering the buffet. Last minute requests?...No problem! Judy made the buffet dinner run flawlessly. She released all the tables in systematic order getting everyone through the line in record time. The dinner was served on time and it was great! Hat's off to the chef and team! We had some ADA veterans and those who had a little more difficult time moving, so Judy had the staff serve the dessert, a very honorable and much appreciative gesture on her part. We couldn't thank her enough! Kevin, Joe, Troy, Michele plus the bartender were outstanding in flipping the room for the banquet and setting up the room's tables and chair covers. All had amazing attitudes and took care of every detail requested. Ezzy and her staff in the breakfast room simply excelled in their service. They made us all feel so welcomed and the food was very good. We talked to several attendees at the banquet and a common theme was how extraordinary all the hotel staff (and I mean all) was, hands down great. A big thank you to everyone and DoubleTree family!!! read more

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A lot could improve! I stayed here over the past weekend in a balcony Riverfront suite. Initially the room was barely clean and I had to submit a request to reclean. The reviews list it as a 4star hotel. It is really giving 2 star motel. The room was very antiquated. The 1970s arm chair was stained and filthy. It looked like a thrift store purchase. The carpet could stand to be shampooed or replaced. The room was not equipped with a microwave or mini fridge. They had vending machines on each floor that contain nothing but sold out pop and and an ice machine. In the lobby was a snack area where a bag of small size doritos were 6.00. I had no hot water my entire stay. It was very noisy. All night long you could hear the heavy old fashion doors slam. The heater in my room smelled like a hair blow dryer that was about to give out. It was also very loud and took a long time to heat the space. Parking is also a little expensive $30 a day to self park. Considering it is attached to the hotel you would think this would be complimentary to your stay. Staff was very pleasant. The lobby decor was ok and the view was nice. Those are the only compliments I can give. I enjoy The Hilton portfolio but would NEVER stay at this location again. I just expected more from a 4-star hotel. P.s. I am waiting to see if I actually receive a 3 day voucher from corporate in the mail as they promised. read more

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Hotel in need of some serious care. I tried to give them the benefit of the doubt but they things kept piling on. The rooms were ok but the basic weren't even met. The ice machines on my floor and the one above were dilapidated. I had to go all the way to the lobby to beg for some ice to which they were so nice and got some for me. The bathrooms were in need of some TLC, the shower doors were cheaply replaced with bars within the shower door frames. The hallways and elevator had the worst scents and the thermostat never worked properly. I had to request extra comforters to sleep through the night of the thin walls and hearing the people next door having sex. I really feel bad for the staff working here because honestly they were all very sweet and attentive. Whatever requests I had, the quickly obliged. I was even given a room by the water to watch the nice yacht. Thanks to Anne especially, she is a gem. read more

DoubleTree by Hilton Hotel Jacksonville Riverfront - Dingy ice machine - Hotels Near Me - Jacksonville, Florida

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One of the dirtiest hotels I've stayed at in a long time. See the photos. Carpet was nasty. Walls were marked up. Elevators had broken tile and dirty doors. Our thermostat in the room had years of dirt build up from all the hands touching it. Sorry but I expected a better experience from a Hilton property in a prime location. read more

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We needed a place to stay for the night. Arrived at midnight and just went straight to room. Bed, sheets and pillows were very comfortable. Didn't really see much else in the hotel but it served the purpose of getting a good nights sleep. read more

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No hot water for shower for 24 hours. Had to be moved to another room. Shower control is down at knee level in narrow shower, so you have to learn to operate with your foot if you want to avoid taken a blast of cold water on your head. Other than that, rooms are dated with missing grout and stained carpeting. But people were friendly although not able to immediately solve hot water problem. read more

Hotel is a little run down. Nice workers, everyone was friendly . My room had a balcony overlooking the river... the balcony door was so hard to open, I had to call maintenance to have them close the door. I unfortunately I won't be able to reopen it. Rooms are dirty, stains everywhere and chipping tiles. The lobby is nice but you have to walk up a few stairs to get the bars , pool and Ruth's. It's not handicap assessable. Valet is very nice, but kind of expensive. The tile in the elevator is chipped. Good location but hotel needs to be updated read more

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This stay was not what I was expecting. I was very disappointed. The price does not match the hotel. Pros: The check in was quick and easy. I even got text messages seeing how my stay was going. The valet parking was excellent. The workers did a great job. They were the highlight of the stay. The hotel bar chicken wings were hot and tasty. The view of city from the balcony was beautiful. The mirrors were nice and very useful. The hotel self parking lot has a an entrance to the river walk. Cons: The entire hotel needs to be renovated. The carpet was old and the door couldn't be shut unless you pushed it. We heard does slamming all night and morning. The beds were so small, two people could barely fit on them. The tub was not inviting. Beautiful view from balcony but the balcony was old and scary to stand on for me. Overall I won't come back until renovations are complete. read more

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Well the place is definitely not what I am used to in my DoubleTree experiences of past! No mini fridge! Now we were staying 5 days and the only way to keep our drinks that we purchased cold was to go to Publix and buy a little styrofoam cooler, unless we wanted to pay a fortune for drinks at the hotel bar. Night 1 our mattress was pitiful!!!! There was a whole row of broken coils on the side I was sleeping on and it was very uncomfortable! We complained at the desk in the morning and were told to come back later because they had no more rooms to give us another, but after check out time they'd see what they can do. The young lady was very nice. We came back and the supervisor/ manager was quite rude. When we told her we were asked to come back to the desk after check out time to see about a new room she asked "Who told you that!?" Very unprofessional mannerisms and prior to us getting to the desk waiting in the line she was very rude to an older gentleman that was also there for a US Navy Veterans event being held in the hotel, The buffet is standard fare, save you $ and go to First Watch or Another Broken egg for way better food for the same cost. The location is not very walkable unless you're just walking for exercise on the river walk . Though the pool area is nice and the views of the river is nice too. Next time we will stay across the bridge closer to downtown where they are closer to restaurants and have mini fridges and better beds. The place is definitely in need of upgrades to the rooms, especially the fixtures in the bathroom & electrical switches, outlets etc. my phone plug kept falling out of the socket as well. I was also given an attitude for asking about a promo breakfast coupon, denied because "you purchased from a 3rd party app." I'm used to the Salt Lake City Doubletree, the Maryland ViDoubletree, and the Houston Doubletree comping at least 1 breakfast of my 5-7 night stays when I travel on business very often. read more

DoubleTree by Hilton Hotel Jacksonville Riverfront - The broken uncomfortable mattress we slept on the first night. - Hotels Near Me - Jacksonville, Florida

Worst hilton ever stayed in the world. The rooms smell like old people's home. Lots of baby oil stains in the furniture. Nice smiling staff . Save your $$ and go to another Hilton. read more

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I am torn with this one. The staff is probably the most friendliest staff I have ever met in a hotel. The location and view are incredible. BUT, this hotel is outdated. While my room was good and I have nothing to complain, other rooms some coworkers got were full with mild and smelt misty. It think it's time for Hilton to update this hotel floor by floor. read more

DoubleTree by Hilton Hotel Jacksonville Riverfront - Hotels Near Me - Jacksonville, Florida

Remodeling, carpet replacement, interior remodeling room and bathroom. Cleaning hallway carpet. Thank you read more

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This hotel was not very outdated, many imperfections in the room, chunks of paint off, a part of the shower-head was loose, the carpet had large stains on it. I did complain and ultimately Hilton actually refunded me my entire room stay they were under renovation, but should not have put gas in the old part of the hotel, cause it was in horrible shape. The Ruth Kris restaurant next-door was amazing! read more

DoubleTree by Hilton Hotel Jacksonville Riverfront - Dirty horribly stained carpet - Hotels Near Me - Jacksonville, Florida

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Don't stay at this hotel. I've been HHonors Gold or Platinum for 20+ years, so I'm pretty familiar with the Doubletree brand and I'm pretty shocked that Hilton continues to allow this property to carry it's name. As others have said, it is in desperate need of top-to-bottom refurbishment. To say that it's outdated would be an understatement. However, being old isn't the major turn-off here - I can live with an old hotel. It's just a very, very dirty property. I felt like I was staying at a cheap motel. The carpets in the room are disgusting. The walls are stained. The wallpaper is peeling off the wall. The shower head and faucet were encrusted with soap scum and lime. The glass shower doors were dirty. The cubby holes that held the towels were filthy. In addition, be aware that the exterior walls and sliding doors are thin as can be and the riverside rooms suffer from major highway noise from the adjacent bridge. And, on top of that, they only offer full housekeeping every 5th day. A place like this needs a deep cleaning almost daily. read more

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This was the worst hotel stay. Run down, small bathroom, carpet filthy, chair had a large stain on it and there was no hot water the last day to take a shower. They also had overpriced drinks in the bar which were not very well made. read more

Honestly, this place exceeded our expectations. I was surprised to find that it was only $25 on the resort pass, so I got it for my boyfriend and I. We spent the entire day lounging at their pool. We definitely got a great deal. The pool was spacious and offered plenty of places to spread out. The skyline of Jacksonville downtown was an amazing backdrop. Unfortunately, the bar didn't open until after 3 PM, so we snuck away to Chart House for happy hour. We'll definitely be back tho. They are under new management and have some really cool things in the works. read more

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The place is very rundown! The shower rod is rusted and the lamps are rusted The bed is lumpy The chair is all stained The balcony is falling apart The air conditioning unit is all dust and debris Carpet is ripped and old The furniture is all old and in disrepair The ice machine is broken I just checked in and do the list could get larger read more

Worst hotel I ever stayed in been here for 5 minutes and already need to ask for a new room bathrooms are disgustin theres dust everywhere, hair on the walls and ceiling bath tub is black the deck is disgustingly dirty and the carpets and honestly just the whole room is stained and the front desk service sucks id give then one star but they don't even deserve that read more

DoubleTree by Hilton Hotel Jacksonville Riverfront - Hotels Near Me - Jacksonville, Florida

Soo... where do I start, Rooms are its worst condition...paint are peeling off, toilet paper holder isn't even serving it's purpose, tub is dirty and faucet is almost falling off. Customer service is sub par. Asked for garbage removal , garbage and it's is not even ours still there. This hotel does not hold Hilton standard for customer service and cleanliness. Not a welcoming hotel. read more

This place needs a facelift! The carpet was ick, the bathtub has been repainted and that's all peeling off. There is no in room refrigerator (hard to believe in this day). I had a hard time believing the negative reviews before we went. Don't expect much. read more

We made a reservation for a river front room through Super.com. Checked into our hotel and were told there were no river front views available and the hotel was sold out for both nights. When we got into our room there was mold around the ceiling in the restroom. Very old hotel. Carpets were not clean and smelt like mildew. Wallpaper was peeling in the bathroom as well. read more

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We stayed at this Hilton July 9-10 and had a terrible experience: chaotic check-in, dirty room (stained carpet, water damage, dusty vents), broken coffee maker, and a noisy room right next to the elevator--despite booking a quiet one. Worse, we emailed Hilton on two occasions - Mr, Claypool on July 23rd and Guest Correspondence on July 14 with a detailed account and have received no reply at all--not even an acknowledgment. For a major hotel brand, this lack of accountability is unacceptable. We won't be back. read more

Just about everything. Would be.improved. As a gold member of the Hilton chain I was ashamed to be in this place. The place looks like its 100 yrs old with the only place that looks decent is the lobby. Our room was on the 8th floor. I will post pics of the condition of our room. To be fair, I will say that surprisingly the AC was the only thing that worked great. But the interior looked that a batched upgrade had been done and it was now showing the true age. Never have.i stayed at a Hilton that looked this bad. Disgusting! Look at her pics and judge yourself. Will never stayed there again. Is a shame that Jax has a location that like this hosting new people to the city! read more

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Hotel needs to be updated. Rooms are extremely dirty, elevator extremely loud that you can hear it from your room. Shower would not get hot, no coffee maker in room - had to call for one to be delivered. Hilton Standards not met. read more

STAY DATE: 3/1/24 - 3/4/24 We were in town for a wedding, and this was the hotel block. If you're thinking of staying here, please think again. To sum it up, the front desk was the BEST part of the stay. They were nice and accommodating as best they could. However, that was about the only good thing about the hotel - except for maybe the location. It's disappointing for a Hilton property, and it's obvious Hilton corporate hasn't come here for a visit in a while. My husband summed it up nicely: This place is held together with ducttape. It really needs a complete revamp. ROOM: I have been to plenty of hotels, and this one ranks on the bottom tier of hotels. The room felt dirty when we checked in. There were stains on the chair. The furniture felt like it had been thrift stored together, which may be fine for your home. But this is a hotel and NOT an AirBNB. The headboard looked out of place. The best part of this was the way they attempted to make the bathroom look nice. However, it was like putting a bandaid on a leaking pipe. It just didn't work. The wallpaper was peeling. The bathroom fixtures were rusted. Our shower leaked despite the glass door shut all the way. The pillows and mattress lacked any support. The one redeeming quality was a comfortable duvet, but that's really all. There is no fridge in the room, and we asked for one to store milk for our baby. They said they'd bring one up, but we never heard from the hotel staff on it. Our safe didn't even turn on. We were not the only ones with problems. Our friends stayed on another floor. Their shower water pressure was so low to the point water merely dripped out of the shower, and it took my friend extra time to wash her hair. Their shower door was missing, and instead of replacing it, the hotel added a shower rod and a shower curtain to the partial missing glass. They complained to maintenance, but no one came to fix it. The bride's room also had issues. The air broke, so maintenance brought in another AC unit. It appeared to be used though... but at least it got fixed. Still, there were SO many problems amongst the friends who were staying at the hotel as part of the block. The cookies and friendly front desk can't make up for a lousy hotel room. COMMON AREAS: The hotel made it look nice enough, but there were also so many problems here. The elevators were small but efficient. However, the floors in each of the three elevators were sticky. The first night we were there, there were wet floor signs in the elevators with the sticky floors. The parking garage was dirty with random puddles and leaks. It was just embarrassing. The nicest place was the lobby, but the floors with rooms were in need of a good cleaning. There were stains on the wallpaper, which probably could have been cleaned easily. HOUSEKEEPING: Oh boy. The housekeeping staff were obviously short staffed, but we got towels refreshed at our request on day three. But my one issue was the fact that at 9:30 a.m. (with an 11 a.m. check out time), they knocked on our door just to "see" if anyone was there. It had a do not disturb sign on. We could technically sleep right until we had to leave... No, I would never stay here again unless there was a complete overhaul of the hotel and the guest rooms. Just stay someplace else and save yourself the headache. read more

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Would've given it 2 stars but the complimentary breakfast was amazing as well as the staff. The rooms, on the other hand have probably seen better days. Wall paper was peeling, lamps were a bit worn. They didn't offer microwaves in the rooms so if you need to warm any left overs you'd have to go down stairs to the lobby. The shower kept leaking from the sliding door but I'd use towels to soak it up after every shower. Even my door was a bit sketchy when locking. The view (depending on what section your room is in ) was okay . Got to see the bridge light up at night as well as a water light show from 8pm-10pm. It was centrally located downtown where everything was but honestly, very sketchy area and I probably wouldn't book there again. read more

The good; riverfront rooms have a great view. We were on the 9th floor. The down side; Had a great balcony but getting on it was a challenge. The slide door connecting it was almost impossible to open and close. When we arrived we found the room not really ready for occupancy. There was a half full bottle of water on the dresser, a clutter of paper (receipts and such) in the nightstand drawer, and the ironing board and iron were set up along side of the bed. Yet the bed was made up nicely! All the doors in the room stuck. Each one, including the closet door, was out of square so you would have to push or pull with effort each door closed or open. The bathroom; small 6' X 8' including the shower. One small bar of soap and no shampoo. 2 different wallpapers and 3 different tile patterns. It's obvious that this property lacks care, both in maintenance and cleanliness. Breakfast is buffet style. Nothing special with limited selection. $22.00. Not worth it. Parking: Valet =$24/night, self-parking = $8.00/night Does have a very nice pool area and staff was very pleasant. I've been a HHonors member for over 30 years and I've never experienced a Hilton property in this bad of shape. It needs to be completely refurbished or torn down and start anew. read more

Agree with other posters. Staff excellent, friendly and helpful. The property itself is in total disrepair. It is so so outdated. I can't sleep because of the constant noise from the nearby elevators. The clanks, moans, hums, and bangs are just too much. All the furnishings are old, scuffed and ugly. Carpets and throw pillows are disgustingly soiled. You can see from our balcony that the pool and surrounding area is unkept, dirty and just unwelcoming. Absolutely no insulation from noise be it internal or external. Sliding glass doors are hard to open, and should have been replaced years ago. Junior suite bathroom is so tiny and has absolutely no space to store toiletries. I just want to leave but I have to endure another night. read more

Check in process Customer service, I was on hold for 17 minutes to be sent to the HR managers voicemail No AC for two nights read more

Do Not Stay here. It is a disgusting dump. It might be the dirtiest hotel I have ever stayed in. Smells like mold.

Well! I have never had such a complete change of heart regarding a hotel stay (and I've stayed in a lot). I was there for 4 nights and I must say it is a very old property that needs a total renovation, but the staff was so apologetic, accommodating and helpful to me during my stay that I totally changed my opinion about this place. Ruth's Chris on the first level was delicious. I was told that a complete renovation is coming soon. I would definitely stay again. read more

nice staff, but for $200 a night this hotel is not worth it. the cabinets in the bathroom are literally peeling apart, the ac unit had an "aesthetic" cover. however; i called down to the front desk because it was so hot and stuffy in the room. maintenance removed the ac topper that he even said does nothing, and now it's just awkwardly there. room has a weird smell, and still feels very humid. i could have stayed down the road at a nicer hotel for the same price (which i thought i was, i was confusing this hotel and another on accident.) update: i left after a bug fell on my head and moved to the hyatt across the way. was told there that they get a lot guest that leave double tree due to the same issues i experienced. i will not return to the doubletree ever again. read more

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This place needs to be torn down and they need to start over.I was so disappointed with my stay here. Staff were unkempt and severely lacked hospitality and service training. I personally saw a member of the housekeeping crew complaining to front desk about a room request - while I was standing right there checking in. Room was nasty. Smushed bugs, just gross and dingy. Faded crappy carpet, wallpaper etc tearing apart. Book elsewhere. read more

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This is probably the worse DoubleTree I have stayed at. The hotel lobby areas are fine but the rooms are old, showing wear and unclean. I agree with the previous comments that the staff is unfriendly and not very welcoming. See my pictures below. I do nrecommend staying here. read more

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They have a Ruth Chris here the pool is accessible all day and night. The rooms are clean and the location is on the water. I'm not disappointed at all. We came to Jacksonville for our son's travel ball team and I was pleasantly surprised. Cant wait to go swimming and have dinner at Ruth's Chris!! The staff was very friendly as well. read more

DoubleTree by Hilton Hotel Jacksonville Riverfront - Balcony photo - Hotels Near Me - Jacksonville, Florida

Great location along the Southbank overlooking downtown Jax and the Main Street Bridge. The outside looks drab and more municipal than a hotel, in my opinion. The inside was lovely- but in the lobby had a smell that comes from being near water- a damp, moldy smell. I didn't smell it anywhere else, other than the lobby. I wasn't here for a hotel room- I was here for a banquet. The banquet hall was large and had excellent lighting. The wait staff and food was delicious for banquets food. We had side salad, bread, grilled chicken breast, asparagus and whipped potatoes. Cheesecake for dessert. I am not sure if it was catered by the hotel or by an outside vendor. The bathrooms is where I was let down- when you are spending almost 4 hours anywhere, you are bound to use the restrooms at least once, if not more. Theirs need serious remodeling. None of the doors lock and the doors go almost to the floor- so you can't even see if someone is occupying the stall. The stalls are awful- the toilet paper set back to far in the stall- making you bump your elbows, the toilet set off center because of this and you basically lean against the other side of the stall while doing you business. I watched numerous people get walked in on and the 2 stalls I used, neither locked. Not to mention- they needed cleaning attention. When you have 200 people using your event room- you should have someone checking the restrooms often. Period. Yes- the restrooms absolutely lowered the stars on this review. Ruth Chris Steakhouse is located here- and I hope they have their own restrooms in their restaurant. read more

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So upon checking in there was a massive line and only 2 people at the front desk. Once to my room I was not impressed. The room furniture was very dirty, bathtub had peeling paint and the TV wasn't working properly. The bar staff were very nice and friendly, food choices were limited to high end Ruth Chris steakhouse or hotel restaurant. Problem is the restaurant was closed when we go back from our event at 7pm! Only way to eat was through the bar menu which was very limited. In the morning around 6am, a group of us were in the lobby wanting coffee but the front desk agent said it doesn't open til later, so no morning coffee. The coffee in the room is not good! The little snack shop they had at check in was nice and good selection. Overall 3 out of 5... read more

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Check in was a mess. Parking is complicated and expensive. Rooms are a mess. huge door grap letting in light and noise.Fire hazard. Called down to front desk and asked for new coffee maker 2 hours ago. no calls from front desk as they promised. Vending machine double charged me for a soda. rooms a shabby. bathrooms have no counter. AC unit is also broken. They won't change my room. Don't say I didn't warn you. read more

This hotel was definitely lackluster. I stayed here this past week for work, along with numerous co-workers, while we hosted a training event in the event spaces. While the conference rooms were fine for our event, the guest rooms were not up to par. I travel often for work, and I have stayed in countless hotels, and this was honestly one of the worst I've experienced. Unfortunately, the AC unit was damaged and not working well; the lock to my 10th floor balcony (which contained no furniture at all and was just an empty space) looked like it had previously been busted from the wall and the repair did not allow the new "lock" to latch; the walls and ceiling sported water damage, the bathroom vanity was damaged, and the sink and tub in my room would not drain. Everyone else from our group had similar, if not worse complaints, and all were voiced to the hotel management. Public spaces, such as hallways and ice/vending rooms, also showed heavy water damage, and simply were not clean and well maintained. In addition, the hotel repeatedly over-booked our rooms, giving keys to multiple guests, causing issues with some walking into occupied rooms on multiple occasions. Their resolution was to turn off all of the previously given keys, causing many to lose access to rooms until they saw the front desk and had new keys issued. One of my co-workers was locked out of his room for approximately four hours. It was a complete mess! We had such a bad stay here we actually moved our group to a different hotel for the next week. If you're looking for a place to stay in the area, I would not recommend DoubleTree by Hilton Hotel Jacksonville Riverfront. There are many other hotels in the area, and I would suggest booking one of them instead. read more

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This DoubleTree is located in the Riverfront area near the San Marco district. I stayed here looking forward to at least the cookies that DoubleTree was known for but to never got them. Not sure if they stopped this little tradition but I was pretty sad about it. With that said, it wasn't the main reason for three stars. The visit overall was okay, from check-in to check-out. I stayed over the weekend and the room was clean... enough. Definitely smelled of an older hotel but I feel like this is normal. I'm a bit of a germaphobe when it comes to hotels so when I spotted a bit of mold on the ceiling near the balcony sliding door, I choose to ignore it until my departure to get through my stay. The balcony is a nice little addition to the room I was staying in with a slight view of the bridge along the Riverfront but wasn't too clean. Plus, it had a very janky (for lack of a better term) lock. I doubt anyone would be climbing onto the balcony to break into the room but if they did, I'm not sure they wouldn't have much of a problem getting in... yikes. I'd probably opt out of staying here again. read more