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    Marriott Jacksonville Downtown

    3.1 (38 reviews)
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    Kelly T.

    My husband was nice enough to book a room here on July 4th so we could watch the fireworks show downtown. We got one of the renovated rooms on the 8th floor. It was a comfortable and stylish room. The hotel also has a pool on the 4th floor with a nice view of downtown. We didn't eat in the restaurant because their dinner menu only had 3 options for dinner.

    Charlene W.

    I actually came to the JBar in the downtown Marriott location because an old HS friends came to Jax and it was too late to meet for dinner. One of his buddies recommended the hotel lounge at the Marriott Downtown. Neither of us knew anyplace to hangout after 9pm, yes we're wizened like that. It was a great recommendation. We ordered two appetizers, one alcoholic drink and one sparkling water. The appetizers were really good, I love avocado dip with spinach (makes it a healthy app.) and tortillas. The humus app came with veggies to dip so I think we did good. The bar lounge closes at 11pm and time flew! They didn't kick us out just ensured they could take the dishes. We were able to hangout another hour before we realized how late it was and headed to our respective homes. We were there a little over 2.5hrs and it only cost $10 for parking. I will definitely recommend the JBar to my friends as I had no clue it was there.

    The lobby bar
    Adolfo B.

    A side price, the only thing that separates hotels is the level of service and cleanliness that it offers. This Marriott in downtown Jacksonville in my opinion is a go to as it is in a great location, has a super staff, and you have on site food and drink. The rooms are very clean and updated.

    K D.

    This is the only place to stay when in Downtown Jacksonville!!! Hard to find the right words to describe my stay! Exceptional Amazing Outstanding . . . . First I have to start with Emily and Kiki - talk about making a memorable first impression! And everyday they rose the bar - always with a HUGE smile . These two should be the corporate trainers for how to provide an awesome Guest experience! There is also Lakisha who is following in their footsteps. My room was newly renovated - all modern amenities and spotless. Definitely will be back!

    Valet parking lane
    Melodie M.

    This is such a strange Marriott property! It might be downtown, but this area has seen better days. This is not a walkable area, despite it being 'downtown.' The entrance is actually in the back, with a very small 'driveway' that is mostly for valet parking- it is very confusing because it doesn't look like the front entrance. My taxi accidentally parked in the neighboring paid parking lot because he thought it was the only parking option for the hotel! On the opposite side of the building, there is a severe lack of signage. I got dropped off on that side another time - which seems more comfortable for cars- but the doors ended up being locked. Some guy inside opened them for me - he was just a regular guest who had walked into this other part of the building to talk on his cell phone. The interior lobby and sitting areas and, well, everything inside is austere and severely outdated. The front desk managed to check me in without imparting any practical info - like, what are the hotel amenities? is there a pool or a gym? no clue. They did mention the time of breakfast, but breakfast is not free with the room, so I did not even try. They also did not say that the elevators required a swipe with the room key to get to the right floor. My room was also not updated or modern, but the shower worked, the bed was comfortable, and the tv at least was modern and updated. It was not a visually appealing room in any way.

    Buildings
    Laura M.

    The hotel by appearance seemed grand. However, upon entering my room it was clear that there was not a lot of care or time to invest in making the beds. Normally I do not have bad experiences in a Marriott hotel however, I hen you are paying $288/night, the expectations are higher. The restaurant must be understaffed as it took 8 minutes to sit me( there was hardly anyone in the restaurant) and when I was seated , the table was not set up. Another 10 minutes and I finally was asked by my server what I wanted to order. Not sure if this was an off day or what but, I will add comments upon check out.

    Room
    John C.

    So let me start by saying downtown Jacksonville looks like a zombie apocalypse just hit and the zombies won. Dead.. everything is closed up and not a soul around on the weekend. The hotel.. is old. You can tell it might have been a great hotel at one point maybe 30 years ago, marble entrance, wide open spaces, restaurants and coffee shops, and an abandoned concierge stand. But now, it's just empty and the entire place is under construction all day long. None of the top floors are open so they stick you on a lower floor. My "river view" room I paid for, looks out on to the roof. The room is old and tired and the bed feels like it sinks and slants at the head. Marriott should close this location. It's that bad.

    Auntonio S.

    I appreciate the card security so not anyone can access the elevators. You feel special with your name on the TV.

    River view

    Old shabby building. Although currently being renovated, new rooms still smell of paint fumes and drywall dust. Building orientation is strange, and so the rooms with the "river view" are not worth the extra cost. The only redeeming qualities are the helpful and polite hotel and valet staff.

    Tamika H.

    TLDR: I stayed at this hotel for Florida Georgia weekend football weekend. All in all, the property is mediocre and dated; the staff was great although the restaurant team drags down otherwise great staff at the front desk and housekeeping. Amenities leave much to be desired. I would stay at other Marriott properties for the price or even a different brand. I preferred the Hyatt a few blocks over that I stayed in previously. AMBIANCE // The hotel is older and needs to be renovated. As you pull up to the valet area it's definitely a tight area for cars and loading and unloading bags. Definitely can be a bit of a mess during peek arrival, departure and when people are headed to the game. The lobby, like most of the hotel was dated and small although if you head to the left and around the corner from the bar restaurant in the lobby the property does open up dramatically. That area should be where the front desk is. The room was fine. Nothing exciting. As someone who does a lot of back and forth to the east coast so I greatly appreciate blackout curtains that work. These did. Not to be repetitive but the bathroom was older and the tub knobs showed their age as well. I was on the 16th floor next to some of the suites and everything was fairly quiet. This hotel had a pool and gym. The pool has nice views of the iconic bridge in Jacksonville and can be accessed from the 4th floor. The gym is small. The only thing that keeps it from being claustrophobic is the mirrors. I'd actually recommend they pull some equipment out to make it feel bigger. SERVICE // the front desk staff was fantastic! I arrived after midnight and they were very welcoming. The day crew was great as well and helped me make some changes during my stay. I ate at the bar twice during my stay and the team there was 50/50. Once I got a great drink. The other time I got warm white wine. Go figure. The housekeeping staff was great the entire weekend. FOOD & BEVERAGE // As mentioned, I stopped in at the bar twice. The food was ok, very small portions and a bit over priced in my opinion. The key lime pie slice was tiny and my appetizer of southwestern egg rolls came with two, definitely not created to share. I would eat offsite.

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    3 years ago

    The hotel is clean, rooms are very nice service is excellent if you are from out of town or live here check them out it's downtown.

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    3 years ago

    Dirty, dated, and smells bad. 5 years late for a total refresh. Pretty simple -- avoid if possible.

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    Ask the Community - Marriott Jacksonville Downtown

    Review Highlights - Marriott Jacksonville Downtown

    No complaints The room was clean and spacious with a great view of Downtown Jacksonville.

    Mentioned in 5 reviews

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    Hyatt Regency Jacksonville Riverfront - First floor elevator

    Hyatt Regency Jacksonville Riverfront

    (375 reviews)

    $$

    LaVilla

    I need to amend this review a bit…read more The common area seating is consistently uncomfortable. It's kind of shocking that every piece of furniture I sat on is a back breaker. The stools in The Market are not padded. This requires managements attention. Taking my review down one star due to this.

    Definitely not one of the better hotels I've ever stayed in (I travel about 2-3x a month for work…read moreand am used to staying at 4-star average hotels). This hotel is definitely below the quality of what I'm used to but does have some perks. Pros: Giant spacious lobby Lots of dining: Morton's steakhouse, SHOR seafood, Tavern and a 24/7 market all on the premises Great location Good views of the riverfront (depends on room) Beds are very very comfortable Cons: Inconsistent customer service. I got some amazing customer service from some of the maintenance workers and one of the desk clerks, but some of the front desk people can be rude and unhelpful. Definitely a mixed bag. The rooms are very dated. The first room I checked into had a broken shower and broken ac. The hotel was accommodating in upgrading me but this was after I was hung up on during a bunch of unnecessary phone transferring and a rude conversation with the front desk attendee. Ac is only so so. One room I was in originally it didn't work at all and the next room it worked but didn't get very cold and I couldn't feel the air moving. Overall I was happy to be close to the stadium for the gator bowl but in general I would likely seek alternative accommodation before staying here again.

    DoubleTree by Hilton Hotel Jacksonville Riverfront - Restaurant

    DoubleTree by Hilton Hotel Jacksonville Riverfront

    (198 reviews)

    $$

    Southbank

    A lot could improve! I stayed here over the past weekend in a balcony Riverfront suite. Initially…read morethe room was barely clean and I had to submit a request to reclean. The reviews list it as a 4star hotel. It is really giving 2 star motel. The room was very antiquated. The 1970s arm chair was stained and filthy. It looked like a thrift store purchase. The carpet could stand to be shampooed or replaced. The room was not equipped with a microwave or mini fridge. They had vending machines on each floor that contain nothing but sold out pop and and an ice machine. In the lobby was a snack area where a bag of small size doritos were 6.00. I had no hot water my entire stay. It was very noisy. All night long you could hear the heavy old fashion doors slam. The heater in my room smelled like a hair blow dryer that was about to give out. It was also very loud and took a long time to heat the space. Parking is also a little expensive $30 a day to self park. Considering it is attached to the hotel you would think this would be complimentary to your stay. Staff was very pleasant. The lobby decor was ok and the view was nice. Those are the only compliments I can give. I enjoy The Hilton portfolio but would NEVER stay at this location again. I just expected more from a 4-star hotel. P.s. I am waiting to see if I actually receive a 3 day voucher from corporate in the mail as they promised.

    Hotel in need of some serious care. I tried to give them the benefit of the doubt but they things…read morekept piling on. The rooms were ok but the basic weren't even met. The ice machines on my floor and the one above were dilapidated. I had to go all the way to the lobby to beg for some ice to which they were so nice and got some for me. The bathrooms were in need of some TLC, the shower doors were cheaply replaced with bars within the shower door frames. The hallways and elevator had the worst scents and the thermostat never worked properly. I had to request extra comforters to sleep through the night of the thin walls and hearing the people next door having sex. I really feel bad for the staff working here because honestly they were all very sweet and attentive. Whatever requests I had, the quickly obliged. I was even given a room by the water to watch the nice yacht. Thanks to Anne especially, she is a gem.

    The Riverdale Inn - Private bridal tea

    The Riverdale Inn

    (49 reviews)

    Riverside

    We booked a stay at this place because we had an evening function at the Blue Orchid restaurant…read morenearby. It was an ideal location and a great decision. The Inn is located in a nice area of Riverside and is close to restaurants and museums, as well as the water. Our room was on the second floor and was a nice size room with a tv, coffee maker, mini fridge and a beautiful bed. The Inn also has a bar on the first floor, as well as a good size dining room for daily breakfast. The menu offered about 5 or 6 options. We both went with the vegetable cheese omelettes and they were the best omelettes we have ever had. There was also a cute little outdoor patio adjacent to the second floor common area. It was a delightful stay.

    What a fun spot right in the touristy Riverside area of Jacksonville. We stopped by for a little…read morestaycation, since we live a little further south. Reservations were easy to make online, we were welcomed quickly upon arrival and giving a spacious room with all the amenities you could need - coffee maker, mini fridge, and more TV channels than you can imagine. While the bathroom was small, the shower pressure was great! Well we didn't have time to enjoy their honor bar, they do have plenty of different places to congregate or lounge on the first floor. This is a renovated classic structure, offering a great combination of old school charm with modern necessities. In the morning, we had a wonderful breakfast served with a smile. There's plenty of parking, and they even have electric vehicle chargers in the parking lot. I did take a very short walk to the waterfront. Overall, great rooms, friendly people, and the traditional bed and breakfast experience.

    Homewood Suites by Hilton Jacksonville Downtown-Southbank - Breakfast Area

    Homewood Suites by Hilton Jacksonville Downtown-Southbank

    (44 reviews)

    $$

    Southbank, San Marco

    My family and I just stayed here and it was a great experience over all…read more The establishment is super clean, the staff super polite and friendly, pleasant furniture and decor, nothing smelled weird which was great. Every morning we came down for the complimentary breakfast and I must say, they have a good variety of breakfast options. Most importantly, the staff were friendly which is rare when it comes to complimentary breakfast attendants. I noticed an excellent detail by the elevators on our hallway, the hotel provided a trash can, a recycling bin for paper, a bin for can recycling, but they did not provide a can to recycle plastic. That would be great to have. The surface light bulb in the kitchen was out. One of the pots was clean but with dirty dry stains of food on it. We filled out a list for the grocery services and after 6 or 8 hours, the front desk told us they weren't going to be able to get groceries for us. It's ok. There were many places near by to get food and groceries. Overall, we felt good and most importantly friendly staff and clean. We will definitely recommend this place. Thank you Homewood Suites. We will be back!

    Hotel is over priced for the rooms!!! Carpet are stained in every room. (3 rooms booked for my…read morefamily). The breakfast area is dirty, seats are very sticky and staff is unresponsive. Ask for additional towels since the room only had two the front desk acted totally Inconvenience and told us to come back later because housekeeping was currently preparing rooms. I asked if I had some behind the counter and she said yes , but we don't give them out to after the evening that made no sense to me. Additionally , we asked for 1 room to have a light checkout Ambush was told to call the next morning after 7 a m , which totally defeats the purpose. At 300 plus dollars a night I expect customer service to be top-notch.The rooms to be pristine. My other family members are staying at the extended Stay hotel For a lot less, and it is Immaculate and superb Rethink our decision about staying here

    Marriott Jacksonville Downtown - hotels - Updated May 2026

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