The lady checking me in was prompt and efficient, checking out was a breeze. I learned from Jeffrey F. that you can have a damage form filled out when leaving to prevent being charged for damage you didn't do (which has happened to me a couple of times). Jeffrey's customer service skills are incredible! Very pleased with this location. read more

Ouch, for a ten day stay, once the incidentals were added I ended up paying over $1,000.00, and no I did not drive to Alaska. The car had been hit and the license plate was half off. My fault, I did not check the car completely. When I pulled into a Deli to get water, a guy was pointing and laughing at the car stating "What did a horse kick that in?" That was over $100.00 dollars per day. Avis, is convenient to Jax airport but that's about it. Never again!!! read more

Pick up wasn't too bad. However, we dropped off on the morning of New Year's Day and the reps waving us into the lanes refused to check us in, citing they had lost their tablets. They were having too much fun in another car. The rep at the preferred counter was confused and asked ME why they didn't check me in. I suggested she ask them. They made sure six times over I had my receipt, manually sending 6 emails (nope, or petty at all). Do better, Avis. read more

Avis - Car Rental Near Me - Jacksonville, Florida

Great booth within airport & a seamless corporate pick up & drop off. Highly recommend this agency for rental cars. read more

Avis - Car Rental Near Me - Jacksonville, Florida

I would GIVE a BIG "0" ! Horrible experience from start to end at AVIS, Jacksonville Airport. Unfriendly, careless and uninformed staff. I rented an electric vehicle/TESLA. It was OLD (2023) and Beat up outside with scratches, paint dings all over. NO one new how to operate a TESLA. NO HELP! WORST was no charger adapter for non-TESLA chargers leaving you stranded! Inexcusable! When calling the ROAD SIDE Assistance, NO help, said they cannot offer any charges for electric. So useless to have roadside assistance. read more

I left my brand new toll transponder on the glass windshield and I have not heard back from lost and found !!! unacceptable I need it to drive back to Florida! read more

Avis - Car Rental Near Me - Jacksonville, Florida

Absolutely absurd customer service. I have used Avis for many years. I was required to travel for the government and had to prepay for a vehicle. My flight was changed and I had to turn in the vehicle only 6 hours early, and they WILL NOT refund the difference of $443.16. That is complete crap. **DO NOT PREPAY FOR A VEHICLE UNLESS YOU ARE GOING TO TURN IT IN AT THE EXACT HOUR** read more

Zero stars. I paid for a Yukon Denali and got a tiny KIA....at the SAME PRICE, and handed the unavailable managers bizcard. The KIA reeks of marijuana, and I flew in for my father's funeral TODAY. So, what happens to me if I get pulled over and the cops smell weed (will Avis/Budget pay my bills and suffering?), or I walk into the church smelling like Bob Marley, dishonoring my dad? read more

I pre-rented a car online, requiring payment. Upon arrival they denied me a car due to a credit check? I've rented from them before so I was surprised by the denial. I was able to get one from sixt, but its been 3 weeks and 5 phone calls and they still have not refunded my payment. Each time I call they say 7-10 more days for processing. I wish there was someone other than the 1 rude lady whose answered all of my calls. When I called the night of the incedent she hung up on me twice before getting any of my info. Seems like they have no intention of refunding my deposit. read more

I rented a car and was advised to return on full tank of gas. When I returned the car with more gas than I left with, I was charged an additional 40.00. 2 days later they charged me 450.00 for cleaning fee for sand being left in the car. I was not advised I needed to return the vehicle detailed. I am aggravated and disappointed in the quality of service I received from Avis. I wish I could rate them a negative 5. I encourage the use of any other car rental, just not Avis/Budget. read more

Avis - Dirt/Sand - Car Rental Near Me - Jacksonville, Florida

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I have been a loyal Avis customer. I rented a car in January 2026 and prepaid for a week. Unfortunately, due to circumstances I had an emergency and had to return home and had the car less than 24 hours. Due to I "prepaid", I don't get a refund for the days I the car was not used. How SAD is that for a major company to treat loyal clients that way. I definitely won't be using their service moving further. This review is to let other clients know if you have a emergency beyond your control and won't have the rental car the full booked time, you are just out of luck on your payment. read more

I waited in line for 2 hours for a car that I had a reservation for. once I made it to the counter the person said they had the car I reserved and then replied smugly 'nope, it's gone now. you should have gotten here quicker.' after 2 hours in line that was his joke. after I finally got the power work done I was told to go to a kiosk in the parking garage where I ended up waiting for another half an hour before I got my car. i will never use Avis, Budget or their group again. I recommend that if you are reading this, give enterprise a try because no experience with renting a car can be worse than this one. read more

We are still waiting. They only have one person working the booth. Many of us have been here for over an hour. This is not what we expected. read more

Avis - Still waiting over an hour, they only have 1 employee working the booth. This is not what many of us experienced. - Car Rental Near Me - Jacksonville, Florida

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One word. Horrible. If you don't have Avis Preferred...don't even waste your time. The counter in the JAX airport only has 4 reps that supported Avis & Budget. The line was extremely long and I had about a 30 to 35 minute wait. Once you get to the counter to complete the paperwork, it isn't that bad. I think the check in process itself is quite streamlined. However, once you get all of that completed and head to the garage to get your car... That was another story. Once you walk out to the garage, and you are met with another line in order to go to the booth to get your car. Once you go to the booth, they will tell you to wait around until they call the car's license plate number located on your paperwork. Apparently there were no cars ready and all cars were at the car wash. I had to wait another 15 minutes to have my car pulled around. When I thought I was ready to go, I opened the trunk I order to put in my suitcases, and the trunk was full of trash. So they had to take the car back to the car wash to clear out the trunk. I had to wait another 15 minutes for them to come back. That is bananas! Why would they not be prepared for the reservations already waiting? Overall this was the most time-consuming process I have ever gone through. if I've ever flying into Jacksonville international Airport, I will try another car rental company. I don't think I will ever come back to Avis. read more

Avis - The emptiness reflects the lack of cars. - Car Rental Near Me - Jacksonville, Florida

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It's official. This is the worst rental car place in the USA. I travel for a living and thought Atlanta was the worst. Nope, Jacksonville is the worst. I've moved 6 feet in 45 minutes. I landed, got of the plane, went to baggage claim and collected my bags quicker than moving 2 feet in the line. read more

I won't call it customer service because no service was given. Made a reservation two weeks in advance and they still could not arrange to have the truck we needed available. What is the point of making a reservation? read more

My company makes me use Avis otherwise I would not recommend using Avis in Jacksonville. I have never received a clean car. You can complain but that means you get to wait for another car or for most situations they tell you that's all we have. Cars is so dirty I have to stop and buy cleaning products. read more

Never picks up their phone. Dropped my phone in the rental car. Tried to call right after million times. Someone stole my phone because of it. read more

Scam artists. Rented a car for two days. When I got home, Avis sent me a new bill for $800. Claimed I returned the car with empty gas and dropped the car off in Houston, TX. In the receipt, Avis said I added 100 miles to the car, Houston is 800 miles away. They leave the phone line on busy so you can't call them and customer service is an absolute joke. Absolutely embarrassing excuse for a company read more

I rented a car, was quoted with a price. paid for car(turned back in a day early) with a full tank of gas. now I see that there's an additional charge!!! customer service is trash, and was told that the manager was in a meeting and that I should hold for forty five minutes, Orr call back!! I would give ZERO STrs if it were possible! DO NOT RENT FROM THIS SCAMMING COMPANY!! read more

The JAX airport location has truly stepped up their game with the Preferred lane expedience, pre-assigning cars before arrival, cleanliness of cars, and overall car availability. My last few trips have been seamless, and customer care from the desk agent was spot on! Glad to see that things are getting back on track. read more

Super disappointed in the excessive cleaning fee I was charged. Avis said there was too much sand on the floor of my car. They charged me $250 because they had to spend an extra few minutes vacuuming the car. I will NEVER rent from Avis again. read more

Awful...imagine the worst experience with a rental company that you can. Yep, that's it. We landed and located the rental car area. There were approximately 20 people in line and two representatives to process all of us. I am trying to show grace in these times of limited staffing but this seems to be more than that. This is bad management. There was a time when one of the reps left for more than ten minutes. It was my turn after about an hour. I'm sure he was tired of dealing with the public and our frustration for the delays. He wasn't kind, professional or attentive. I just answered the questions and waited for my instructions. I was told to exit the doors but not told where to go. We figured it out and followed the signs. We entered the parking garage to find the 20 people that had gone before me, now waiting for their cars. I asked one of the runners if there were going to be enough cars for us. He said that it may be 3AM but they'd do their best. Say what? What is the point of reserving a car if your not going to have them available. Finally, after two hours, we were gifted the use of a car. We got the heck outta there and didn't think that we would have to think about it again. Wrong. Three days in the car had a flat tire. I called Avis and they had a tow truck come to us and put a donut on. This was the day that we were headed to Disney World. We had to locate a location to replace the car and that was nearly impossible to find. The location they sent me to was closed. Finally we found one in a mall. A car rental agency is a mall. They put us in another car and we were on our way. Fast forward 30 days. I received a letter from Avis dated two weeks prior requesting my insurance information for the road service call. They gave me 7 days to respond. Needless to say, they deducted $380 from my credit card. I'm in the insurance industry and the going rate for a road service call is less than $100. I had to fight these idiots for more than two months to get my insurer to pay me back. (They couldn't provide me with the rental docs). I used the website Undercover Tourist and have notified them of the poor service that I received. Do your homework and use another company. read more

We are Avis Pteferred and there was no car waiting for us when we arrived in Jacksonville. Avis employee was rude and kept repeating the same thing over and over. Apparently there are not enough cars for the people who have rental contracts so we have to wait for one to be returned. And we are in line with everyone else - so having a Preferred status at Avis means NOTHING! read more

This place is plain awful. I rent from this location on a monthly and so far, each time, I've had an awful experience. Making matters worse is that I am a President Circle member. Experience 1: I rented a Chrysler 300 or similar and got a Chrysler. As a President Circle member, you receive an upgrade on your car when an upgrade is available. I asked if there were upgrades available, the rude attendant: we upgraded you to a Chrysler. Thinking to myself, no, you've given me what I paid for. I just left after chatting more about this would be unhelpful. Recent experience (current rental): I rented a Chrysler 300, but this time, received a Cadillac crossover (improvement right?). The car was disastrously dirty. Smell of smoke. Because I was rushing to get onto the road because I have a 3 hour drive, I didn't perform my usual checks. Well, shame on me. An hour into my drive, I received a notification that I was low on fuel! I had to pay $79 just after I got onto the road! Disastrous experience. read more

I used my uber account to rent a car through Avis this week to try and work. Avis only had electric cars. Chevy bolt was what I had to drive, I received the car on 60% I drove 40 mins to the next city over to end up pulling over to charge the car. I spent 5-6 hours charging the car that day. I called Avis twice that day to get information on how to charge the vehicle and possibly trading in. I was told no gas cars were available. Called the next day which was a Wednesday still no gas cars available for uber. Called Thursday no gas car's available. since having the car from Tuesday to Saturday I've spent $102.49 to charge the car. I didn't appreciate Avis forcing us to keep these cars. FYI when I last called Avis on Thursday I asked the guy that answered the phone if he could check if the electric cars that were available if at least one o of these cars had more than 220 miles and id just take that. He told me he wasn't able to check. I just know I won't be renting with Avis again with uber or as a regular customer if they only have electric cars available. Who the hell can travel or work if they're charging the car every 100 mi. read more

The vehicle assigned a Silverado, was not cleaned out upon receipt. The vehicle had chicken bones in the back seat and something white all over the seat. Upon returning the vehicle they said the truck was in someone else's name. Although I should have been the only one on there as I rented by myself. I stood there haggling with them over an hour only to be asked to go home and find the paper they gave me. I called customer service whom seemed annoyed that they couldn't find me in there system. Nothing was done to accommodate their mistake or the over hour and a half I spent trying to prove I returned a car that should've been reserved under my name and not whomever David is they kept telling me the car was under. NEVER EVER AGAIN will I rent with budget. Over it! ​ read more

Rapid pickup and equally fast return. Friendly and knowledgeable staff. Avis continues to be my rental company of choice.

Find another option! I cannot believe how colossally stupid and wasteful my Avis rental experience was. 15 parties in line. Each takes at least 5 to 7 minutes to process. I made my reservation ahead of time... entered my DL#, confirmed my address, and credit card. In spite of that, I still have to stand in line behind 14 other people, stop at the counter and show them my drivers license and credit card?? Then they have to tap on their screen for 3 minutes and generate a bunch of paperwork. If I want a shorter weight, I have to buy into their preferred program. Even then you stand around for 5 minutes waiting to be processed, the line is just shorter. How idiotic! So today I decided I am going to start my own rental car company. It will be paperless and no standing in line... extremely easy with today's technology. Unfortunately Avis is still operating in the past. read more

Terrible. Terrible. Terrible. We had to wait in line over an hour to get our reserved rental car. That's ridiculous as something you reserve in advance should never have more than a 5-10 minute wait. There were plenty of people working, I counted about 7 yet each person took at least 20 mins to check into their rental for what? Check in get your keys and go. People got things to do. DO BETTER. read more

After I left airport, I tried to call local AVIS JAX airport local # over 60 times on different days & times-- it was always busy which leads me to believe that it was intentionally left off the hook. This is very poor customer service! read more

We rented an SUV from Avis Jacksonville Intl Airport to travel to the beach. After returning the vehicle on 5/14, we received an email saying Avis was charging $450 excess cleaning fee. I called to find out why and was told they should have sent me a picture of why they were charging me that amount. There was no picture included so the customer service rep sent it to me to show there was some sand in the floor on the drivers side that would have been from us getting into the vehicle after visiting the beach twice. I let the customer service rep know that I wasn't going to pay that outrageous amount for the small amount of sand that they needed to vacuum for the next customer anyway. He proceeded to tell me what he could do was reduce the charge by 1/2 and when I told him I wasn't paying that either he then said he could reduce it to $100. He then became very belligerent and I asked for his supervisor to call me and not to charge my credit card until this was resolved. He said he couldn't guarantee that but would have his supervisor call me back within 24-48 hours. The next day I received another email saying never mind we aren't going to charge you for it. Today I received the same letter saying they are going to charge me! What kind of scam is Avis running? We will never rent from them again! Renter beware! read more

This is the only Avis Preferred where you have to go to the counter, stand in an incredible line, and wait to get your keys. All other Avis Preferred locations have the vehicle waiting with the keys in it. Also, last time I rented from Avis JAX they gave me a vehicle with a slow air leak and it was clear they knew it was leaking because the tire was filled to 50 PSI; obviously they overfilled it intentionally. I had to swap the car out at another Avis. Maybe it's time to switch to Sixt? read more

After waiting 30 minutes as a Preferred Renter, I finally got a vehicle. Not what I reserved, but I conceded. As I am driving on 95, with the heat on... it's nippy in Jacksonville, Fl., roaches began coming out of every opening in the car. It was as if a horror film was being recorded. Thank God I didn't wreck! read more

What is happening with car rental service at Jax airport? We rented a car and waited in the lot for over an hour to get our vehicle. First employee said he had to go to another lot to get the car. He never came back. Went to the desk, they said take the car in a different space. It was an electric vehicle, which is fine except it only had 24% charge we wouldn't have made it anywhere, unless we went to a charging station first. Ridiculous!! They finally came through with another vehicle. This was happening at 9 o'clock in the evening. I called the corporate office and they said they would take a couple days off of our bill. Some redemption, but what an inconvenience. read more

Horrible Customer Service. The representative hung up on my while I was talking. I did not receive a call back. Their debit card hold is also terrible. Funds are not released until 11 business days after you've returned the rental. read more

Horrible service. Do NOT rent from here, not at JAX anyway. Waited 2 HOURS to check in and get my car at the airport. AVIS BUDGET & PAYLESS are the same thing. Only 2 people working the counter for all 3. Companies ~ when you take a reservation, you know how many people are coming and what time to expect them. Have enough Staff on hand. I will never rent from here again, at any location. Do better. read more

At least 15 people in line. Only two employees "working" on helping customers. Seemingly, not a care in the world that people have been waiting over an hour to talk to one of them. No lines at any of the other rental counters. Rent somewhere else. read more

**Update - JAX location manager called me and was very nice and resolved the issues detailed below. Issues will happen but the resolution is what really matters. Since they resolved everything and have agreed to address these problems feel like it would be fair to improve my rating. Really want to keep it balanced and report the good with the bad.** Prepayed for a Dodge Challenger and left with a Kia and no refund provided because I prepaid. Most AVIS locations are good but the JAX airport location is consistently the worst in their system. Cars are not cleaned and customer service is terrible. Next issue was I went to pick up a car at 7:30am when there was absolutely nobody in the terminal and when I walked up to the counter the woman said I should get in line and wait. I asked wait for what nobody else is here she said next time I better wait in the queue because people can be vicious. Not sure what she means by vicious, only person I saw that was vicious was the agent at AVIS nobody but us were there so not sure why I should wait in the queue? read more

Avis - Ketchup I assume on the dash. A wet towel would have cleaned that up. - Car Rental Near Me - Jacksonville, Florida

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Understaffed. Over and hour long wait. Arrived to 1 staff member working. Increased to 2 people. Dozens of angry customers.