Waited in line an hour and a half for the car I'd reserved. They did not have sufficient coverage at the desk to handle their customer volume. There were 30th people in line when I arrived and three Avis representatives helping customers. read more

From the longest wait times in lines (about two weeks ago 2 1/2 hours), poor customer service, wasn't willing to go beyond to help make issues right or better for the benefit of the me(or consumers as a whole), and lastly just overall poor quality. By far one of the worst branches at one of the worst companies. Wholeheartedly saying this with already giving them the benefit of the doubt on several occasions with different issues that have came up in process of renting within the past two months. They give you a good rental price but stick it to you where it hurts with high deposits and a list of ridiculous fees (please try to make sense of fee schedule for all of us) Have had over six different contract issues or issues with cars in past month! Almost willing to put my number on here so I can educate people on better options to rent from. This is a billion dollar company who doesn't pay its employees enough to care. I truly hope they can restructure the whole operation here in Jacksonville or better yet the nation, because it is broken to say the least. Very disappointing to get cheated when it's already so expensive. read more

My trip started waiting on a 30 person line that moved slower than the Jacksonville Jaguars running backs. After about an hour my prepaid vehicle was handed over to me by pointing me in the direction of it. As I looked on the outside of the bug and dirt covered jeep I knew it was not going to be a pleasurable experience. When I turned on the engine there was inconsistent miles and the gas tank was not full. Rather than not wait on another hour long line we left to enjoy our vacation. Then we saw all the dirt in trash inside the vehicle that made it look like someone threw a chucky cheese party inside of it. Still we would not make a big deal of it until we were pulled over by a state trooper because the registration sticker was expired. The trooper also let us know the truck was unsafe to drive due to the extremely bald tires on it. Luckily the trooper let us go with a warning but warned us don't drive in the rain. We filled up the gas tank prior to returning the jeep which made it more full than we received it. The check in clerk took the keys looked inside the jeep and gave us a receipt. It wasn't until after I realized she charged us for not filling up the tank. But she didn't even turn the car on to look. Outraged when I got home I emailed customer service to let them know what happened and that no service has been provided. They said they would give me a free day pass for a rental and refund some money. After still being unpleased how my family was put in danger I found out they charged fraudulently more money into my credit card. I called back and after hours of being on hold and numerous representatives they told me they would refund that money back.l but not give the free pass rental. After this experience I am left disgusted, upset and unwilling to ever rent with Avis again. Not only was this a local branch issue but Avis corporate as a whole. read more

Avis - Unregistered plate - Car Rental Near Me - Jacksonville, Florida

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I was charged for damage to the windshield, yet there was no damage to the windshield, and Avis did not offer proof. They had no pictures, and it was my word against theirs. Never, ever, rent from this company here. read more

My experience using Avis Car Rental in the airport was good. My only downside was the $400 hold they put on your account. Besides that the experience was very quick and easy. They did have a smaller selections of car, but that was probably due to Covid. My car was clean and what I needed for my travel needs. read more

We rented a car at Jacksonville Airport. We waiting in a line for and hour and a half to get our car. When we got in the car it reaked of smoke and it was filthy. We heard a noise when we drove out of the parking lot but all of the systems were reading okay and we were already late for an event because we had to wait. After about 10 minutes on the freeway, the tire blew out. We had to pull over and replace the tire with a donut. We continued our hour drive. When we got to our location, we called them. They requested we drive the car back but the donut is only rated for 50 miles so we requested someone drop a car off to us. They quoted us 689.00 to bring a car to us. The next morning they found a car at a location only 25 minutes from us, customer service assured us that they called ahead and they had a car waiting for us and there would be no extra fees. The manager said he never received a call, they did not have the same size vehicle. When we returned the car, they charged us $10. a gallon to fill the tank, they had an extra driver fee and also charged us for the defective tire! Their customer service department was a complete nightmare. This is the second time we have had an issue with Avis and the second time they have ruined our vacation! DO NOT RENT FROM THIS COMPANY, THEY ARE SCAMMERS. read more

This has to be the slowest car rental counter I have seen. Long lines, no sense of urgency, and some folks standing around.

Over an hour standing in the garage waiting on a car to show up along with 20 of my newest friends. Insane

Zero RATING!!! Worst customer service .. BUDGET AVIS ALL couldn't care less! Waiting in line for 1 hr 15 mins now.. asked for backup... no e available.. AND THIS IS WITH A RESERVATION read more

Avis - Waiting to rent car ONE agent at Budget ONE agent at Avis .. number 27 in line. - Car Rental Near Me - Jacksonville, Florida

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This experience was awful. My and my husband are frequent travelers and rent cars often. The only word that comes to mind is SCAM (at this location specifically). First the line took about 45 mins to get through. Workers are laughing and then randomly leaving and coming back. Then the MAKE you pay a $250 insurance security which they say is standard. We called corporate and corporate said that should be optional and not forced. THAN they precharged $50 for gas which we didn't want because we knew we wouldn't drive that much & could fill up ourselves. they said it was standard and once they mark down the car was full it gets charged back on our card. Which they never did as we have to now wait for corporate to verify we filled up the car (3-5 business days). ALSO A LIE about it being mandatory had to call corporate and send in pics of a full gas tank also corporate said that should be optional as well not mandatory. After getting scammed , they made us wait in another line to get the car as they were bringing in cars from the car wash 3 miles away. WHEN THEY CLEARLY HAD DOZENS OF CARS ON THE LOT THEY COULD GIVE US. We asked the tenet outside for one of them as we needed to get going. He was nice enough , printed us new paperwork & gave us the keys. read more

I would give zero stars if I could. We PRE PAID for a car reservation. Upon arrival we had to wait in line for over an hour. After an eternity, we were told they had given away our car and they had no substitution available. We could join a waitlist to see if anyone turned one in after what was now 9:00 PM!? Not so many outgoing flights at this point. They offered no other solution. Not even an apology. Nothing. We had NO solution. Stuck at an airport. And we weren't alone. Other families, some with babies had no car. So even if we took on the cost for an Uber, we would lose the next day finding a car. Luckily for us, hertz, a Couple of counters down, had a car we liked even better for half the cost!!!!! We used to love Avis. We knew we were overpaying but felt like it was worth it because they were always perfect. Never again. Not ever. read more

DO NOT rent from Axis/Payless/Budget at the Jacksonville airport! I waited over 2 hours for an existing reservation. The two members at the desk had no sense of urgency for 50 people in line. The manager Vivian stayed dedicated to the "preferred member" desk. Very inefficient process! read more

I am watching (5) counter people take care of one customer , meanwhile a line of customer grows. There is no one using preferred, however, the preferred agents will not assist. Sad..... one hour and counting! read more

If I could select 0 stars I would. Most unorganized, time consuming cluster you could ever imagine. We waited in line for over an hour with 5 people ahead of us. Many people ended up leaving and using Uber because they had no cars. Once we got through that line, you have to go outside and wait for a valet to bring your car, 15 of us were waiting outside, the valets brought 4 cars over yelling out numbers that none of us had. After waiting about 20 minutes where none of us has gotten a car yet, I went and asked where my car was to which they then tried to give me a car with a flat tire. I had to go back up and they traded it out with a different one that had been sitting there the whole time, but the employee had locked our stuff in the first car. Long story short, 2.5 hours later we finally had a car and got the hell out of there. The poor people who were still standing there without a car and had been there before us. What a complete mess. Worst rental car experience I've ever had. Would not recommend. read more

Very grateful for the kindness and compassion for the folks at this Avis. I can't even imagine the stress these folks are under on a day like today when a ton of people are delayed and flights are cancelled, but Michelle was wonderful, helpful, and compassionate. read more

Horrible service. The staff takes forever on each customer while the line is ridiculously long. Each transaction is a group effort. I have never witnessed such an inefficient operation. Train your staff Avis. read more

Been in line for over an hour with only 2 receptionists at the desk with seemingly no desire to get the line down. After this experience, I'll never be renting from Avis again. read more

Horrible horrible service; rude folks behind desk; purposefully slowing people down; didn't care about anyone - making people walk back to start of line - walking away in middle of helping people and not coming back - horrible read more

A woman at the Avis counter ended up helping us instead of Budget. We originally booked our car through Chase Ultimate Rewards but when we got to the counter my fiance was not happy with the VW Beetle so he inquired about an upgrade on the car to a truck. The representative we were working with said that would be no problem and that the upgrade would cost only $20 more. I asked if that was the total and she said yes. We agreed and upgrade the Beetle to a Toyota Tacoma. When signing the contract, the rep just said sign here, here, and here. She did NOT point out any of the fees etc. Our understanding at that point was that we had already paid $252 through my Chase card and they would be adding an additional $20 in total for the upgrade. Believing we could trust them to provide the right information and practice good transparent business, we signed the contract without a second thought. When we arrived home, I discovered a $95.11 charge on my card. When I called in, I was told by a representative named Robert that this charge was for the upgrade. I told him what took place at the counter and he proceeded to tell me that I am essentially S.O.L. because I signed a contract. I was FURIOUS. I spent just under an hour on the phone with Robert trying to get this resolved consistenting being told that a supervisor was unavailable and that it was my fault for signing the contract without reviewing. He eventually offered a 50% discount which I declined because again it was not what we were originally told. Not at any given point during the conversation did the first representative tell us it was a $20/DAY charge. As the conversation with Robert progressed I kept becoming more frustrated with him continually telling me it was our fault for not reviewing the contract and that he could refund it in full by policy dictates he should only do 50%. I shared with him how negative of a customer experience this was on both ends, as well as an EXTREMELY DECEPTIVE WAY TO DO BUSINESS. Preying on tired, uninformed travelers at the desk in the airport and then telling them it's THEIR FAULT when your representative did not give the correct information to begin with. He also went as far to ask if I had proof of the verbal conversation, which I apologized saying if I had known I would need to record the entire conversation, I certainly would have. After many minutes on the phone, Robert finally agreed to a 75% discount which would bring the cost down to the original $20 that we had originally been verbally quoted. He also stated he would be putting a note on the account so that when he rent again the additional charges - no matter what they are - would be considered VALID. This was my first time ever using Budget-Avis and I have to say - I WILL ABSOLUTELY NEVER USE THEM AGAIN. I also most certainly will never recommend them to my clients, friends, and family and I will be making a report to Better Business Bureau. I'm in the financial industry. I would NEVER put my clients in something that they did not fully understand and I believe it's important to have due diligence to check understanding of your clients and go over important details like this one IN FULL. If you still plan to rent from them after this review - PROCEED WITH EXTREME CAUTION AND READ ABSOLUTELY EVERYTHING ON THAT CONTRACT. read more

I have been using Avis for more than 20 years almost exclusively. They make it so easy with that register your credit card thing so when you get there your keys are in the car waiting on you. I have never encountered an unpleasant employee at this Avis location. The management has always been nice and accommodating and often times if you mention that you received a better quote at another car place they will match the deal. If you use a discount code from Sam's Club or one of those places I find that the rates are in line with everyone else and usually a little bit better. The counter area is just like all the rest of the car places in the airport, it is over towards the right of the facility. I have found it every Avis I've been to that if they don't have the make and model that you want they will do as much as they can to find it and locate it for you even if that means popping next-door to budget which apparently is owned by Avis, and rifling through their inventory. When you return the car you will pull into the parking garage and it is down towards the end of the row on the left hand side. You pull in and they scan the car with a handheld right there. Convenient and easy and family, what's not to like? read more

The agent sneaked $62 gas charge in my bill that should not be there. I wanted that removed but the agent Justin told me that I I do not pay that if I return the car with full tank. He lied. I returned the car with full tank but got charged $62 for "gas option" anyway. When I called them several times got disconnected each time. read more

They charged me $57 for fuel service, when I filled it up completely 3 miles from the airport. And the woman that checked me in even said the car was full, and it says full on the receipt. When I called to inquire about the charge, the woman said to send her a copy of the receipt. They gave me the receipt, yet they want a copy of the receipt. Wow. I suspect they do this to many customers, so look carefully on your receipt read more

BUYER BEWARE, since April we have rented 3 cars from Avis cars & service were great. I book a car for Sat 10/16 for 2weeks for $817.00. Unfornately my father in law took a turn for worst & my husband had to leave immediately.I called to get car sooner 10/14. I was put on hold for over 1 hour. Finally got someone. I booked car for 2 additional days it was an additional $400! I paid $400 for a week $817 for 2 weeks BUYER BEWARE OF AVIS, I called Customer service & to JAX Fla office No one would help me. Any changes you make to original contract they SCREW YOU! read more

Rented a car from here for work and everything seemed fine. The next morning I get pulled over and the officer tells me the car has the wrong plates and someone has swapped them! I've been trying to get ahold of this local office all day and have had no response. I called the national number and they can't seem to get it fixed either. I'm stuck with a car I can't drive and can't get ahold of anyone! Do not rent from here!!! read more

The people don't care their technology sucks. The cars are crap. Be prepared to wait 30 minutes to an hour to get your car. There is no place to sit down. My wife and kids had to sit on the ground on top of their suitcases for 45 minutes to get a damn car. We had an advance reservation we used the online check-in, it doesn't matter. What a screwed up company. This is a company that needs to be taken over from buy somebody who knows how to use technology. read more

This has been an awful experience with AVIS. I've been back 4 times in the last two weeks! I've been given cars that are NOT SAFE. Tire treads are low to the point of rumbling and being hard to steer while at high way speeds. My last two cars have been given to me only to find out after I got back on the road that they have NO windshield washer fluid and are dangerously low on engine coolant. About an inch below the MIN line with the engine warm. These vehicles are not receiving the necessary maintenance to ensure the safety and comfort of the customer. read more

While an ideal location next to the baggage claim at JAX airport, thats about as far as the good goes. First preferred seems to not even be a thing here, instead they throw everyone in the same line, regardless of status. Not the most friendly counter staff though given how busy the day was, i can at least see their side. Very slow process, lack of staff available, i'd recommend doing all possible to avoid this AVIS read more

Worst car rental experience ever. Had to wait 50 min before they reassigned me a car after I had to ask. Do not recommend.

Absolute worst Avis location in the USA. Rented a Luxury car here on July 15 at 1:30 AM. Proceeded to go to lot to get my car (Chrysler 300) and found it covered with puke inside, all over the seats, cupholders, etc. Absolutely reeked of vomit. Avis needs to seriously clean house at this branch because this is not the first time I have had problems here. After shrugging off the puke filled car they gave me keys to a "Dodge Durango", this turned out to be a Dodge Journey, and it smelled like an ashtray. Rather than go for a third try I took the car to another location and they took care of it and gave me a clean car. I hereby call on the management staff at this location to resign your positions due to incompetence and gross negligence of your jobs. read more

Worst experience ever!! I'm traveling to Jacksonville on business. I received my luggage and proceeded to the Avis line, long line. There were two people working and took an hour to get a car. I finally received the car and they directed me outside to wait and pick up the cat. Two hours later,I'm still waiting on a car and no one has an ETA. I will never rent a car from them again not worth it!!​ read more

Usually people contact managers to rant and give negative reviews, but I am emailing for the complete opposite reason. My husband landed in the JAX airport and was having issues with his card and his bank being closed. It was late and we are new to the area under military circumstances. With all that being said Earlyne was a HUGE help, she was so nice, so caring and absolutely hands down the best. We went from a really stressful moment to being taken care of by a complete stranger with Avis. We just want to thank all of Avis and share our appreciation for how amazing Earlyne is! read more

What a terrible experience. Last time we deal with Avis. My husband was in Florida for an interview and when he went to pick up the car he encountered the rudest lady known to mankind. How do you put rude people up as your customer service representative? Also, make your staff wear a name tag. Then she somehow couldn't figure out that we had purchased insurance through you- maybe also train your staff to use the computer? Then he declined the gas service but upon returning the car today got charged over $30 for the said gas service even though he returned the car with a full tank. What a rip off. SAVE YOURSELF PEOPLE. THERE ARE PLENTY OF RENTAL SERVICES OUT THERE. NOT WORTH THIS MUCH INCOMPETENCE. read more

this place sucks. I rented a mustang in line, when I get to Avis to pick it up, the guy at the counter tells me they don't have a mustang. in order to get something else equally nice it was a 39.00 up charge a day! don't book. you will not get what you paid for online. read more

I am giving this rating SOLELY off of the customer service that myself and my colleague received from one specific customer service member, if I could just rate her and not AVIS as a whole I would give her ten stars. First of all her name is Lenai, I'm probably spelling that wrong - pronounce leh-nay. I hope she sees this. In a sea full of angry customers and a line that never seemed to move she kept her composure, was polite, and incredibly courteous. She was actually getting on the phone trying to figure out what all delays and issues were and single handedly was trying to help all customer who were coming back from the garage saying no one was helping them. She was making calls trying to get solutions while her colleagues were being rude to customers and yelling out of irritability. More people should be like Lenai. Outside of her wonderful service Avis FAILED on many levels there was a 2-3 hour wait in line, and another 2-3 hour wait outside for the vehicles, some people's cars were being brought up to customers in a random order that made no sense. LENAI even went outside to try to help the garage people and was running around the lot trying to find cars for people etc. LENAI is the only reason like I said before -- the ONLY reason I'm giving this place a 4 star. She needs to be promoted and given a raise because AVIS at this location would suffer without her professionalism. Thank you Lanai for being the silver lining in a other wise terrible experience. read more

Horrible service. They charge you a ton of money if the car is a little sandy. Be careful with this place or avoid it if possible!!

I rented here via Costco and didn't have any issues.They charged me the price I was quoted and everything was fine at checkout, I did have to wait about 10 minutes for my car at the parking garage so they ended up swapping a different Camry which was newer so that was okay. I'd be a little leery based on other reviews here but I didn't have any problems. read more

Staff is working hard, but their inventory management is abysmal. They waaay overbook. I ended up waiting 2 hours to get a car for something I prebooked (along with 20-30 other people). Truly terrible service. You would be much better off to Uber into town and rent something there. I have rented Avis before, but I would not recommend this location to my worst enemy. read more

I travel frequently and am a Avis preferred member. Once we arrived in Jacksonville and entered the line at AVIS, not only was the staff preoccupied with their own gossip but once we did get into the car and started driving away from the airport.. We noticed a few things... There was actually a loogie in the cup holder and used napkins in the doors of the car. Worth the $993 for a week long rental - NOPE! read more

Avis - Just picked our rental car up.... It came with a loogie. - Car Rental Near Me - Jacksonville, Florida

The ease of getting the vehicle as well as returning it was great. The car was not as clean as it should have been. The lady at the counter seemed nice enough but was preoccupied and not focusing enough on me. This led to me being charged $86.97 for a loss damage waiver when I specifically remember declining it because my personal car insurance covers rentals. I signed the bill thinking I was signing it to decline the coverage. It turns out that this was not the case and I was charged for something I specifically declined when asked if I wanted it. When I called customer service I was told there was nothing they could do about it because I signed the receipt. I will not be returning to Avis nor will I be recommending them to anybody. read more

First of all this is the ONLY major avis rental car airport location.....that tells you what car you are getting and location I'm email TWICE and you get there AND THERE ARE NO KEYS!!!. I guess what annoyed me more than ANYTHING is the idiot behind the counter who says it's the bosses fault....I told him not to do it.......wait it gets better....it's on the OTHER SIDE OF THE GARAGE....those were HER words.....while chuckling. Are you kidding......boo hey let me see if I can find a car closer....for your inconvenience. ....for your EXERCISE......HOW ABOUT A CUP OF WATER....SOMETHING!!!!!.....I hate inept service...... read more