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    Avis Rent A Car

    3.2 (22 reviews)

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    Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.
    Sandra L.

    Quite possibly the worst customer service experience I've had in 50+ years and I've been in charge of hiring for the last 10 years, so I've seen worst of the worst. If I could give zero stars, I would. Reserved a car through Expedia. Arrived to the Avis/Budget office and found no one manning the front desk, though you could faintly hear someone was in the back. Sat in the lobby talking loudly for 15 minutes. No one ever comes out to assist until closing time 4PM. Then a skinny, young man emerges around the corner to announce, "Sorry folks we're closed." When we tell him we have a reservation at the office. He tells us that's impossible. He's already sent out his rentals for the day. We show him our reservation while he is supposedly on the phone with another person. He's rude to us when we can't figure out if he's talking to us or not. Fusses at us while he's talking to someone else on the phone and fusses at us for not answering his question quickly enough because we can't figure out who he's talking to. He speaks the reservation to the supposed buddy on the phone. He says buddy can't find the reservation. We insist on him looking at the reservation, and he then starts with some story that his network is down and he can't do anything. He further tells us he needs us to leave the premises, so he can work on the network and then he can bring us back inside to complete the reservation. We exit at his insistence and he quickly exits behind us and locks the door and leaves. I request his name multiple times. He refuses to give us his name. He finally laughs and gives me what I suspect is a fake name of "Mo." I take his picture, so I can report him properly to the business owner. He then begins taking pictures of our borrowed car's license plate-real genius here. Had to drive all the way to the airport to get another car and leave our college freshman completely stranded for extra hours because the lazy, good for nothing employee didn't want to do his job at the last of his work day. Now I thought this was an isolated incident until I was talking with a friend, and he said he had the exact same thing happen to him in Atlanta. Guess this is just the kind of service you get with Budget/Avis. Highly recommend not using them, and especially this particular establishment at the following address: 11570 San Jose Blvd - Ste 5, Jacksonville, FL, 32223, United States

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    5 months ago

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    As for me, I'm living on rental cars for the time being and Moe has gone out of his way to help me every time.

    Mentioned in 10 reviews

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