Update: I spoke with…read moretwo additional customer service representatives, and the experience only became more frustrating. One representative at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full I completely ignoring the fact that adding 5 gallons can just as easily mean the tank was already nearly full and simply topped off. The second representative takes the prize, this dude, Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error. He said I need to pay $61 just to process the claim. Paying a fee to correct the company's own mistake is unacceptable and makes no sense. At that point, it was clear customer service was not interested in resolving the issue. Thankfully, Jamil from the local station later called, refunded the refueling fee, and apologized. That effort was genuinely appreciated and was the only professional part of this experience. Overall, the process was frustrating and unprofessional. This situation raises serious concerns about the company's practices and accountability. Formal complaints to the FTC, BBB, and state consumer services are being filed, because this should not be considered standard business practice.

My husband spoke to two additional representatives and…read more.. One rep at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full, ignoring the fact that it can also mean the tank was nearly full and 5 gallons topped it off. He then spoke with Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error but said my husband would need to pay $61 to process the claim. What?!? Asking the customer to pay to get their money refunded? Make it make sense! At that point, it was clear customer service wasn't trying to help. Jamil from the local station ultimately called, refunded the refueling fee, and apologized. Much appreciated Jamil. 2 stars vs 1... The overall process was frustrating, and unprofessional.

We decided to rent a car bec we were going to be w/o our car for about a week. The repair shop…read morerecommended Enterprise and after checking around they were the best price AND they were so friendly and efficient! We got a new SUV to drive and all was good!

I was given the wrong vehicle this morning after requesting/booking a full size SUV. The vehicle I…read morewas given made me very car sick. It had a weird odor to it and it was not drivable in my opinion. I have a 5 hour drive ahead of me so I called around to see if I could swap it. One representative told me to go to the cassat location. The guy was not helpful at all. In fact, he refused to even assist with my situation. I then called and spoke with another representative (Amanda). She assured me that the San Jose had a full size SUV. Even took my information to book the vehicle. When I arrived at the location, I was met with a woman with red hair and funky pants. She rudely interrupted me when I told her I told her I was sent to the San Jose location for the full size vehicle. All in all, I left the vehicle there. Enterprise is a joke. I've had issues with them in the past. I'm glad I'm a corporate account user and I don't have to pay out of pocket.

Left stranded, was NEVER picked up, was never contacted about reservation or arranged pick up time…read more& left on hold 15 minutes on phone. Atrocious service. But, ENTERPRISE came through with flying colors. Was picked up within 5 minutes and drove home with a car! Highly recommended.

Easy to rent online, pickup was fast. I was able to extend for an extra night; and return was…read moresimple.

I called to see if they had a vehicle in that I could reserve, the lady that answered the phone was…read moreso rude and dismissive. I only called because the vehicle I got from the airport was raggedy and the right front tire was wobbling.

Very grateful for the awesome service from Connor and Keyon who took really good care of us at this…read moreEnterprise location while were in need of a pickup truck on our move here in town before the Hurricane warning. They were very busy that weekend and were almost out of the full-size truck that we needed to haul the big stuff, they were able to secure a Full-size Dodge Truck that fits well for the load we carried. We definitely look forward renting our next vehicle from this location. Thanks again guys :)

0/10 they expect $300 deposit to even use the car that's not even mentioned on the website at…read morecheckout fuck this place tbh!! :D

Reserved a cargo van over a month ago from Budget at 6945 Baymeadows in Jacksonville for our move…read moreto Michigan, mainly for our personal stuff we didn't want on a moving truck. Even called to confirm my reservation, to which I was told they have. Arrived there today at my given time, and they tell me they have no cargo vans at all. So here we are with movers coming tomorrow and now no cargo van because they are too incompetent. I would never recommend them to ANYONE, and will NEVER inquire again EVER to rent from Budget. They shouldn't even be in the business of rentals. Ridiculous "company" They get 1 star but they don't even deserve that!!!

Reserved at truck that they didn't have. The dude said that he called me and left a voicemail and…read morewhen I called Wednesday I was told they have it which in fact they did not. I move in a day and had to spend the time finding a new truck. Trash

Is give zero stars if I could. Used to rent from this place for business and they never have the…read morecar you reserve. It's always the same answer....we only have a mini van available. So I quit using them for several years. Recently used them for a one off rental because they are close to the hose and guess what happened...yep rented an SUV and they caked me 30 min before pick up and the only have minivans! Save yourself the headache and just don't use this place!

I reserved a rental on Dec 8th 2025 for Dec 24th-26th from Jax to Jupiter for family visit and 10…read moredays later they contact me to say they cannot provide a truck nor any other type of vehicle. Since they waited 10 days to let me know there was no other rentals in town (not even the airport) ruining my trip (the prev time 5 mo prior they were 2 1/2 hrs late on my rental and I missed the 1st part of granddaughters baptism)

Scheduled a pick up online when I come in they tell me personal rentals aren't their main priority…read moreright now. Their cars are prioritized for the dealerships customers and I'm out of luck when they had at least 10 cars sitting outside

so disorganized. had a 9:30 appointment. apparently my car was supposed to arrive in return at 9…read morebut the man didn't return it until 10. I couldnt take any of the 9 cars in the lot. then I waited for them to clean the car that returned half hour late. they offered to extend my return time, which of course doesn't help me because I have to return it for a flight which is not goi g to move because of their poor planning. I gave hertz another chance because the one on Atlantic beach did this to me four THREE HOURS, but no more chances. they suck.