Update: I spoke with…read moretwo additional customer service representatives, and the experience only became more frustrating. One representative at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full I completely ignoring the fact that adding 5 gallons can just as easily mean the tank was already nearly full and simply topped off. The second representative takes the prize, this dude, Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error. He said I need to pay $61 just to process the claim. Paying a fee to correct the company's own mistake is unacceptable and makes no sense. At that point, it was clear customer service was not interested in resolving the issue. Thankfully, Jamil from the local station later called, refunded the refueling fee, and apologized. That effort was genuinely appreciated and was the only professional part of this experience. Overall, the process was frustrating and unprofessional. This situation raises serious concerns about the company's practices and accountability. Formal complaints to the FTC, BBB, and state consumer services are being filed, because this should not be considered standard business practice.

My husband spoke to two additional representatives and…read more.. One rep at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full, ignoring the fact that it can also mean the tank was nearly full and 5 gallons topped it off. He then spoke with Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error but said my husband would need to pay $61 to process the claim. What?!? Asking the customer to pay to get their money refunded? Make it make sense! At that point, it was clear customer service wasn't trying to help. Jamil from the local station ultimately called, refunded the refueling fee, and apologized. Much appreciated Jamil. 2 stars vs 1... The overall process was frustrating, and unprofessional.

We decided to rent a car bec we were going to be w/o our car for about a week. The repair shop…read morerecommended Enterprise and after checking around they were the best price AND they were so friendly and efficient! We got a new SUV to drive and all was good!

I was given the wrong vehicle this morning after requesting/booking a full size SUV. The vehicle I…read morewas given made me very car sick. It had a weird odor to it and it was not drivable in my opinion. I have a 5 hour drive ahead of me so I called around to see if I could swap it. One representative told me to go to the cassat location. The guy was not helpful at all. In fact, he refused to even assist with my situation. I then called and spoke with another representative (Amanda). She assured me that the San Jose had a full size SUV. Even took my information to book the vehicle. When I arrived at the location, I was met with a woman with red hair and funky pants. She rudely interrupted me when I told her I told her I was sent to the San Jose location for the full size vehicle. All in all, I left the vehicle there. Enterprise is a joke. I've had issues with them in the past. I'm glad I'm a corporate account user and I don't have to pay out of pocket.

Left stranded, was NEVER picked up, was never contacted about reservation or arranged pick up time…read more& left on hold 15 minutes on phone. Atrocious service. But, ENTERPRISE came through with flying colors. Was picked up within 5 minutes and drove home with a car! Highly recommended.

Easy to rent online, pickup was fast. I was able to extend for an extra night; and return was…read moresimple.

I called to see if they had a vehicle in that I could reserve, the lady that answered the phone was…read moreso rude and dismissive. I only called because the vehicle I got from the airport was raggedy and the right front tire was wobbling.

Came out to my rental car yesterday morning to find a big crack in the windshield. I didn't do…read moreanything to cause this. It just appeared. Unfortunately, for me, they said since it was in my possession, I was responsible for it. I don't think that's fair. My insurance covered it and now it's a claim on my record.

0/10 they expect $300 deposit to even use the car that's not even mentioned on the website at…read morecheckout fuck this place tbh!! :D

Reserved a cargo van over a month ago from Budget at 6945 Baymeadows in Jacksonville for our move…read moreto Michigan, mainly for our personal stuff we didn't want on a moving truck. Even called to confirm my reservation, to which I was told they have. Arrived there today at my given time, and they tell me they have no cargo vans at all. So here we are with movers coming tomorrow and now no cargo van because they are too incompetent. I would never recommend them to ANYONE, and will NEVER inquire again EVER to rent from Budget. They shouldn't even be in the business of rentals. Ridiculous "company" They get 1 star but they don't even deserve that!!!

Reserved at truck that they didn't have. The dude said that he called me and left a voicemail and…read morewhen I called Wednesday I was told they have it which in fact they did not. I move in a day and had to spend the time finding a new truck. Trash

Avoid this branch at all costs! Booked for a 10am pickup and at 2pm the car was not ready. The…read moreemployees at the branch will not follow up with you and provide updates on when your car will be ready. Poorly run operation with no cars or customer service.

Is give zero stars if I could. Used to rent from this place for business and they never have the…read morecar you reserve. It's always the same answer....we only have a mini van available. So I quit using them for several years. Recently used them for a one off rental because they are close to the hose and guess what happened...yep rented an SUV and they caked me 30 min before pick up and the only have minivans! Save yourself the headache and just don't use this place!

Scheduled a pick up online when I come in they tell me personal rentals aren't their main priority…read moreright now. Their cars are prioritized for the dealerships customers and I'm out of luck when they had at least 10 cars sitting outside

Probably the worst overall car rental experience in my life. First we pre paid a reservation for a…read morecar paid the whole thing up front, they gave our car away and called us an hour before our reservation to let us know, then they helped me make a new reservation for a different location for a car they did not have. The employees couldn't care less one on her phone while the other who was "helping" us took a phone call mid conversation. We ended up going to an enterprise location and had a wonderful experience, long story short just go with enterprise, I would pay double to not have to deal with the terrible customer service experience Hertz has to offer. I also used to do their pest control and they had a German cockroach infestation in the break room so don't be surprised if you see any in their cars.