When I returned to the BWI for my departure this March of 2019 I forgot my prescription glasses in…read moremy rental car. With the clock ticking two employees were extremely helpful and I was able to get my glasses and make my flight. The two employees were Airport Manager Aponique Fangou and Nardie Warren 53875 #4147. Thanks Guy's WJR

Update: I spoke with…read moretwo additional customer service representatives, and the experience only became more frustrating. One representative at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full I completely ignoring the fact that adding 5 gallons can just as easily mean the tank was already nearly full and simply topped off. The second representative takes the prize, this dude, Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error. He said I need to pay $61 just to process the claim. Paying a fee to correct the company's own mistake is unacceptable and makes no sense. At that point, it was clear customer service was not interested in resolving the issue. Thankfully, Jamil from the local station later called, refunded the refueling fee, and apologized. That effort was genuinely appreciated and was the only professional part of this experience. Overall, the process was frustrating and unprofessional. This situation raises serious concerns about the company's practices and accountability. Formal complaints to the FTC, BBB, and state consumer services are being filed, because this should not be considered standard business practice.

I decided to make an appointment online and once complete I received a call confirming my request…read more Upon arrival We where greeted by one of the customer service reps who where very friendly and quickly took care of us. We requested a vehicle that was comparable to the one that we had to take to the body shop for repair. We were given a new SUV (Buick Enclave ) that was both clean on the inside and the outside. A week later we Returned the SUV which was a very fast and easy task. Customer service was also great to deal with and very helpful. We will definitely be back for our rental car needs in the future, if needed.

I want to start by recognizing Brett at the JAX-MANDARIN location for his outstanding customer…read moreservice. He was empathetic, understanding, and genuinely tried to help me with a frustrating situation. He went so far as to call every other Enterprise in the area to try to find me a vehicle. Brett deserves recognition for going above and beyond, especially when he was put in the position of trying to fix a problem that should never have happened in the first place. Unfortunately, my experience with Enterprise was extremely disappointing. In August, I made a reservation for a convertible for October 12 through October 22. That gave Enterprise TWO MONTHS to plan for my rental. Yet, on Friday, October 9, just three days before my scheduled pickup, I received a call informing me that no convertibles were available. I agreed to switch to a luxury vehicle and made a new reservation. On Monday morning, I received a confirmation email for the luxury car. I arrived at the location expecting to pick up the vehicle I had reserved, only to be told they didn't have one available either! How is it possible to make a reservation, receive a confirmation, and show up to find that the vehicle you reserved doesn't exist in their available inventory? Based on my experience, Enterprise's reservation system allows customers to reserve vehicle types that the location may not actually have available. Customers reasonably assume that a confirmed reservation means a vehicle has been set aside for them. Apparently, that assumption is wrong. It leaves customers in an incredibly frustrating position. You make plans, arrange your schedule, and count on having transportation. Then you show up, only to discover that Enterprise cannot provide what it confirmed. At that point, you're left scrambling and potentially forced to settle for whatever happens to be available because you still need a car. Frankly, it feels deceptive. What is the point of making a reservation if Enterprise cannot honor it? A reservation should mean something, and a confirmation email should provide some confidence that the vehicle will actually be there. I am grateful that Brett made every effort to help me, and he should not be held responsible for a situation created by failures beyond his control. He demonstrated the kind of customer service I would expect from a company like Enterprise. Unfortunately, his excellent service does not excuse the company's failure to honor my reservations. Enterprise needs to address how it manages its inventory and reservations before more customers find themselves in the same situation. Brett deserves five stars for his efforts. Enterprise's handling of my reservations deserves serious scrutiny.

Left stranded, was NEVER picked up, was never contacted about reservation or arranged pick up time…read more& left on hold 15 minutes on phone. Atrocious service. But, ENTERPRISE came through with flying colors. Was picked up within 5 minutes and drove home with a car! Highly recommended.

Sheesh! Tough crowd…read more I guess it's safe to say that I (and Theo here) are the only ones in the free world who've experienced Kay's amazing customer service at this Avis location. Huh?! Kay, the owner and operator, has always been amazing in her efforts to help me. She knows me by name, always sets me up with the best of her inventory. I will say that they usually don't have a large selection of cars on hand, but I've always been satisfied. On my first time renting with her, a pebble from a semi truck cracked the windshield on the rental and I totally panicked as I'd opted out of the insurance. Well, instead of scolding me or saying "sucks for you, you should have gotten insurance on the vehicle", Kay calmly explained to me that I had nothing to worry about as windshield replacements are free, annually (even on rentals) and she'd take care of it! At that moment, she won me over! (I wonder if she even remembers that?! ... I'll ask her next visit.) Since then, I've been an Avis loyalist and it all started with Kay!

Easy to rent online, pickup was fast. I was able to extend for an extra night; and return was…read moresimple.

Very grateful for the awesome service from Connor and Keyon who took really good care of us at this…read moreEnterprise location while were in need of a pickup truck on our move here in town before the Hurricane warning. They were very busy that weekend and were almost out of the full-size truck that we needed to haul the big stuff, they were able to secure a Full-size Dodge Truck that fits well for the load we carried. We definitely look forward renting our next vehicle from this location. Thanks again guys :)

Came out to my rental car yesterday morning to find a big crack in the windshield. I didn't do…read moreanything to cause this. It just appeared. Unfortunately, for me, they said since it was in my possession, I was responsible for it. I don't think that's fair. My insurance covered it and now it's a claim on my record.

I would like to say thank you. The Customer Service was awesome the care and respect that we…read morereceived was a beautiful thing. Budget Rental on 11570 San jose Blvd. Your employee (Moe) is amazing. Thank you for amazing job

Reserved a cargo van over a month ago from Budget at 6945 Baymeadows in Jacksonville for our move…read moreto Michigan, mainly for our personal stuff we didn't want on a moving truck. Even called to confirm my reservation, to which I was told they have. Arrived there today at my given time, and they tell me they have no cargo vans at all. So here we are with movers coming tomorrow and now no cargo van because they are too incompetent. I would never recommend them to ANYONE, and will NEVER inquire again EVER to rent from Budget. They shouldn't even be in the business of rentals. Ridiculous "company" They get 1 star but they don't even deserve that!!!

Decent but they seem understaffed. Called many times and was placed on hold after phone rang for…read morewhat seemed like forever. Conveniently located and I am sure the need is just a constant in such a heavily populated area. Once you get in, things seem to run smoothly. I did learn you can asked to be placed on a wait list for a different car if you have to be in something for a long time and don't really like what you end up with.

Not at all fond of the Fruit Cove Enterprise office…read more It is not clear why this happens so frustratingly frequently with this specific location - the Enterprise app accepts and confirms a reservation and even completes the online check-in process only to be followed by a call from a rep at the location on the morning of the rental that they actually have no cars available - but will call when a vehicle is available. Naturally, said call never happens. It is a shame because this specific location is really convenient, however their execution of basic business practices clearly needs an overhaul. Enterprise Fruit Cove - you have totally lost me. Thankful for the reliable alternatives just a few miles away.

My wife and I rented a '15 Nissan Sentra for 8 days at approximately $250 from this location. I was…read morevery happy with the rate and the quality of the car, though it was dirty with hair from a previous renter trapped in the fabric of the passenger sun visor. When my wife and I arrived at the location, the doors were locked and there was no representative present. After only 5 minutes a representative arrived to the location and quickly began to help us, he also apologized for the inconvenience. The representative asked my wife to sign the acknowledgement of the terms and conditions before presenting the paperwork to us which I consider to be unacceptable. The representative gave us wrong information regarding PlatePass and toll roads. We asked him, "how does it work with PlatePass and toll roads?" The representative informed me that regardless of whatever toll road we come to, to not pay cash for it, but to drive through the prepaid toll lane because PlatePass will bill us later. The representative told myself and my wife that if we pay cash at any toll roads, we will automatically be billed by PlatePass for the toll as well and will effectively be paying for the toll twice. The rep failed to communicate that in certain states a windshield toll transponder was needed for cashless toll lanes, well the vehicle was not equipped with a windshield toll transponder and because of the wrong information provided by the representative we violated a toll. I would not blame Hertz or the representative if he simply showed me the important information regarding tolls section in the terms and conditions, I would have been happy to have read it myself and will in the future. I do blame Hertz and that representative for giving me wrong information. When my wife asked for the paperwork before signing, the rep seemed annoyed. When my wife asked to see the vehicle before authorizing her car, the rep looked over at another rep on site and they shared inappropriate "o jeez..." facial expressions, very uncool, you are not that slick and I am not that stupid. I am not sure why they would think we would automatically trust them or this location considering its awful reviews online. The rep told me he was new. Upon returning the vehicle another representative confirmed the vehicle did not have a windshield toll transponder. He informed me we would simply receive a bill in a month or so for any violated tolls. We have not to date been charged erroneously for any pet or smoking fees. I did not want to add another bad review of this place online but come on. Step it up folks.

If I could leave 0 stars, I would…read more This was, without question, the worst customer service experience I've ever had. I reserved a 7-passenger vehicle for pick up at 5 pm on Friday. When I arrived at the scheduled time, I was rudely told that they closed at 5 and that the vehicle had been given away. I informed her that I didn't realize they closed at 5 and that was the time agreed upon when I booked. The employee said she didn't make the website. She only offered me a significantly smaller vehicle that she knew would not work. Throughout the entire conversation, she was incredibly rude and dismissive. I noticed two vehicles in the parking lot that appeared large enough for seven passengers and asked if either of those was available. Her response was simply, "I told you I don't have any," in a very rude and unprofessional tone. I understand that inventory issues can happen, but treating customers with disrespect is unacceptable. There was no empathy and she extremely rude from the moment I walked in the door. It honestly felt like she just wanted to leave and was unwilling to provide a vehicle that was literally sitting in the parking lot. I would not recommend renting from this location based on my experience. It completely disrupted our travel plans and left us scrambling to find an alternative when almost all rental places had closed for the day. We were not able to find a replacement.