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Orange Park, FL

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Avis Rent A Car

3.8 (6 reviews)

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Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Avis Rent A Car

3.2(22 reviews)
6.3 mi•Southside

When I returned to the BWI for my departure this March of 2019 I forgot my prescription glasses in…read moremy rental car. With the clock ticking two employees were extremely helpful and I was able to get my glasses and make my flight. The two employees were Airport Manager Aponique Fangou and Nardie Warren 53875 #4147. Thanks Guy's WJR

Update: I spoke with…read moretwo additional customer service representatives, and the experience only became more frustrating. One representative at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full I completely ignoring the fact that adding 5 gallons can just as easily mean the tank was already nearly full and simply topped off. The second representative takes the prize, this dude, Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error. He said I need to pay $61 just to process the claim. Paying a fee to correct the company's own mistake is unacceptable and makes no sense. At that point, it was clear customer service was not interested in resolving the issue. Thankfully, Jamil from the local station later called, refunded the refueling fee, and apologized. That effort was genuinely appreciated and was the only professional part of this experience. Overall, the process was frustrating and unprofessional. This situation raises serious concerns about the company's practices and accountability. Formal complaints to the FTC, BBB, and state consumer services are being filed, because this should not be considered standard business practice.

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Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

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Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Avis Rent A Car - carrental - Updated October 2026

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