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Avis Rent A Car

3.8 (6 reviews)

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Ask the Community - Avis Rent A Car

Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Avis Rent A Car

3.2(22 reviews)
6.3 mi•Southside

Update: I spoke with…read moretwo additional customer service representatives, and the experience only became more frustrating. One representative at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full I completely ignoring the fact that adding 5 gallons can just as easily mean the tank was already nearly full and simply topped off. The second representative takes the prize, this dude, Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error. He said I need to pay $61 just to process the claim. Paying a fee to correct the company's own mistake is unacceptable and makes no sense. At that point, it was clear customer service was not interested in resolving the issue. Thankfully, Jamil from the local station later called, refunded the refueling fee, and apologized. That effort was genuinely appreciated and was the only professional part of this experience. Overall, the process was frustrating and unprofessional. This situation raises serious concerns about the company's practices and accountability. Formal complaints to the FTC, BBB, and state consumer services are being filed, because this should not be considered standard business practice.

My husband spoke to two additional representatives and…read more.. One rep at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full, ignoring the fact that it can also mean the tank was nearly full and 5 gallons topped it off. He then spoke with Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error but said my husband would need to pay $61 to process the claim. What?!? Asking the customer to pay to get their money refunded? Make it make sense! At that point, it was clear customer service wasn't trying to help. Jamil from the local station ultimately called, refunded the refueling fee, and apologized. Much appreciated Jamil. 2 stars vs 1... The overall process was frustrating, and unprofessional.

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Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

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Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Avis Rent A Car - carrental - Updated May 2026

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