This location was awesome! They were super nice, gave me rides to/from a local service provider and…read morehad reasonable rates. Thanks for such great service!

Prices are really expensive. I am looking to rent a car for only one day and they charge $56 a day…read more Too high for me.

Update: I spoke with…read moretwo additional customer service representatives, and the experience only became more frustrating. One representative at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full I completely ignoring the fact that adding 5 gallons can just as easily mean the tank was already nearly full and simply topped off. The second representative takes the prize, this dude, Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error. He said I need to pay $61 just to process the claim. Paying a fee to correct the company's own mistake is unacceptable and makes no sense. At that point, it was clear customer service was not interested in resolving the issue. Thankfully, Jamil from the local station later called, refunded the refueling fee, and apologized. That effort was genuinely appreciated and was the only professional part of this experience. Overall, the process was frustrating and unprofessional. This situation raises serious concerns about the company's practices and accountability. Formal complaints to the FTC, BBB, and state consumer services are being filed, because this should not be considered standard business practice.

My husband spoke to two additional representatives and…read more.. One rep at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full, ignoring the fact that it can also mean the tank was nearly full and 5 gallons topped it off. He then spoke with Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error but said my husband would need to pay $61 to process the claim. What?!? Asking the customer to pay to get their money refunded? Make it make sense! At that point, it was clear customer service wasn't trying to help. Jamil from the local station ultimately called, refunded the refueling fee, and apologized. Much appreciated Jamil. 2 stars vs 1... The overall process was frustrating, and unprofessional.

Then Loaner/rental car was only supposed to have a $50 hold on it. Ended up charging me $557 twice…read more2 days in a row. General Manager of the Dealership did go out of his way to rectify the situation but HERTZ was terrible. Non compliant, hard to work with and constantly told me untruths about every situation that occurred. NEVER will I use HERTZ again. Their Branch manager hid and went out of his way not only to avoid the situation but me also. Their Area manager was rude, disrespectful and even hung up on my wife because he did not want to hear our concerns.

Terrible customer service, reserved a Tesla to drive down to Orlando and when I went to pick it up…read moreI was told that the vehicle is not ready for pickup. Couldn't get another vehicle because it was a holiday weekend. But it wasn't the fact that I drove 45 minutes to pick up a vehicle that shouldn't have been on the app to select, it was the whole demeanor, attitude and lack of customer service or trying to resolve the problem.

Decent car service at airport was quick but then it was late. The pick up and drop off personnel…read moreweren't the friendliest but more importantly they weren't rude so there you go. If the price was right I'd rent again from them

Terrible service all around. Wouldn't make a call to the local branch to check on a car red I had…read moremade since flights were delayed due to a crash at the airport. One call could have changed everything. They refused multiple times. All I needed to know is if someone would wait for me to pick up the car. They refused to call the Jacksonville location and only got the call center. After 7 calls they still didn't know. Then I was stuck without a car all night. Cost me hundreds of dollars more.

Hi. I had a reservation with Budget Jax Intl today. It was the worst experience ever. Not once but…read moretwice I was given a car that someone else was also given. Same number, same car. The third time I was given a car and when I walked to it-- it had a donut on for a spare tire. By the time I was given the fourth car (success) it was over two hours after my flight landed. Honestly, I am not sure they even know which car I have at this point.

Professional, reliable, on time, and friendly. I have been…read moreriding with Andrei and Diana for 5 years. They are always on time, great cars, safe drivers and helpful. I highly recommend them. As my father always said " you get what you pay for."

I have been consistently impressed with their service. I appreciate that they are always on time,…read morewhich makes my travel plans so much easier. They always present themselves very well and maintain a professional demeanor. The impressive cars and convenient curb service ensure a smooth and enjoyable experience. Thank you for providing such a reliable service! I look forward to my next trip with you.

I rented a car through my auto insurance and they gave me a car that was not than my coverage. They…read moredid not disclose that and I tried to contact them when they texted me. Manager is not honest about what was said.

I would say 4stars over all. Leaves one to wonder if they call you the evening before to confirm. I…read moreconfirmed. Changed from noon pick up to 2pm. Showed up at 1:30 and car is not ready . Confirming does no good I guess!?